
DealerCenter
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1383 Reviews

- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dealer Center Easy to use
Reviewed on 16/1/2019
My Rep linked me up with other lenders, and her customer service was 5 stars., overall DealerCenter is helping us improve the quality of lenders we submit deals too.
Pros
Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.
Cons
Best software ever used, very easy to use.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dealer Center CRM
Reviewed on 3/9/2019
Pros
Easy to use CRM automates everything we need. Add that to the DMS and you have a super system
Cons
I like everything about the system especially the mobile app
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad Product!! Will Devastate your business!!
Reviewed on 21/1/2017
Used this for years, Was Great! They changed it at the end of 2015. Now it is down all the time! And not user friendly at all! I use the full DMS. My business is shut down for the third day this week, because their system is down!!, I have lost tens of thousands of dollars in the last year. They never apologize, and have never given a credit for all the days Deal Center has shut down my dealership.
If you use Deal Center, you definitely need a backup system, like Reves, or Fraisier.
Or just go with them in the first place, and save a lot of money, headaches, and lost profit.
John
Cons
System down all the time,
cant print reports, without downloading to excel
No customer service
No one ever returns your calls, unless weeks later
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
DealerCenter review
Reviewed on 23/11/2022
Pros
Easy to use for accountingIt allows to create more market
Cons
Not too many drawbacks with the use but it must be improved
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth the Switch!
Reviewed on 6/12/2022
Pros
We weren't sure on how making the switch from Dealr.Cloud to Dealer Center was going to be but with the help from the Dealer Center support team, they have made the switch as easy as possible! The sheer knowledge & great response time has been what really makes the difference. 10/10 recommend giving Dealer Center a try! Huge shout out to Saul & Mackenzie for all your help!
Cons
It can be intimidating at first, because they literally have and can do EVERYTHING you need to do for your dealership, but with the help of my reps, who are always more than happy to help me out and point me in the right direction, it is more than worth taking the time to learn
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WorldPay Integration with DealerCenter
Reviewed on 24/8/2022
DealerCenter has excellent customer service reps that are always there to answer our question whether it be by phone or live chat. If they don't know something, they'll always find a way to get the answers we need.
Pros
Payment processing is now so EASY to do! Integration is free so it was a no brainer deciding to go with it. Best training ever by [SENSITIVE CONTENT]
Cons
Integration is fairly new for us so there's really nothing that we don't like but if I find something, I'll be sure to update this review!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for Auto Dealers
Reviewed on 7/11/2022
We like the software and believe it definitely helps get deals done. We love to use it for running credit reports. Very easy program to learn to use.
Pros
We like the ease of use. Fair pricing for running credit reports. Saves all the data you would need to work on other approvals.
Cons
Wish there were more lenders using the software, but they are added.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 19/1/2023
Pros
That our rep. [SENSITIVE CONTENT] has always been there to answer any of our questions. She is very helpful with anything I request of her.
Cons
There is nothing I can really complain about right now.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool for multiple purposes
Reviewed on 29/6/2022
Great product easy to use great customer support
Pros
Ease of use and customer support is superb
Cons
Every time you click on something it opens another tab
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software and Service in the Industry
Reviewed on 9/12/2022
Pros
We use DealerCenter every single day to manage our 3 dealerships. DealerCenter is so user friendly and the service I get from my rep Mackenzie has exceeded all of my expectations.
Cons
How do you even answer a question like this when I give 5 stars for everything!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DealerCenter DMS
Reviewed on 16/7/2019
Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.
Pros
Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...
Cons
Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dennis and DealerCenter are the BEST!!!!
Reviewed on 14/8/2018
Pros
DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!
Cons
There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank You DealerCenter
Reviewed on 12/10/2018
We love it. It is it the central hub of our business, and paired with the support that they provide, it is an asset that will not lose its value any time soon. The customer service is nothing short of amazing, they have wonderful people that are willing to go the extra mile.
Pros
We have a, family owned, Used Car Dealership and having this software at the core of it helps us stay ahead of the other guys, with its user friendly interface and incredible range of options. It was an easy choice going with this program.
Cons
There isn't anything wrong with it. The only thing that could possibly come close to a bad mark is, I wish I had more time to train with the amazing people they have at tech support and learn all of the features
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
It has been a learning experience but it has taught me how to better serve my customers.
Reviewed on 21/3/2018
Pros
Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.
Cons
There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dealer Center Review
Reviewed on 5/8/2019
Great experience and training from the representative.
Pros
dealer center is an all in one system works great
Cons
There is nothing to complain about with DealerCenter
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
REVIEW
Reviewed on 29/7/2019
Pros
EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS
Cons
THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
customer service agent is there when you need her and is super friendly & helpful. You should...
Reviewed on 2/1/2018
Pros
Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Express Auto Inc
Reviewed on 9/12/2019
Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. [SENSITIVE CONTENT HIDDEN] my rep showed me how to navigate through training and answered all my questions completely.
Pros
I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory
Cons
Nothing comes to mind at this moment right now
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Dealercenter
Reviewed on 31/1/2018
Pros
It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter.
You can add all the information of the customers, the deals and the inventory.
Cons
The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it.
If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DealerCenter review
Reviewed on 2/10/2019
Pros
I like that DealerCenter staff is very professional and patient
Cons
no complaints about this system at the moment
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I am very happy we made the switch! It was a great decision!
Reviewed on 8/12/2017
I love that it is all inclusive! No more switching back and forth and logging into so many products just to get the same end result!
Pros
We switched to DealerCenter earlier this year and have had great success! I enjoy all of the features and the great customer service. It is so easy to reach out to any number of reps in the company and have someone walk you right though any situation. My current rep, Sate as well as my initial rep Josh have been incredible! It is always like catching up with an old friend whenever we talk. I look forward to the growth of DealerCenter and the new features to come!
Cons
The only thing that I don't just LOVE about the software is that no matter what finance deal you submit, it goes to Westlake. I understand they are partners, but sometimes I know they aren't the right fit for my deal.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
"In a few words?"... Simply PHENOMENAL!!!
Reviewed on 10/10/2017
All Sorts!... Speed, Accuracy, Constancy, and Efficiency...
Pros
The ease of use and ability to do multiple tasks in a single environment is what most appeals to me. The customer service support line in general is bar NONE the best in the industry. My account executive gives me the personalized attention that's sorely missing by the competitors.
Cons
The amount of window popups required to do the simplest of tasks is a little bothersome and creates delays in usage once too many windows are open.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Dealers Center review
Reviewed on 10/1/2019
Pros
The system is a great add on ,very simple and accurate i would recommend this with any computer illiterate person. Desk a deal features for estimating a deal and organizing prospects are very straight forward
Cons
The Cons is that states regulations compromises the full effect of the opportunity dealers center has to offer with certain situations such as form signing for new comers that may not remember where the customers should sign documentation.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Customer support was great to work with and helped me understand the CRM tool
Reviewed on 19/6/2018
Pros
I have a better understanding now of how the CRM tool can help me automate my business. It gives me the same level of tools that franchise dealerships at a fraction of the cost. Very user friendly compared to all the CRM tools I've worked with over the last 15 years.
Cons
I have used DealerCenter for over 3 and a half years and I see the improvements and the adaptation with new technology and catering to real world dealership needs.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company and support. I would have been lost with out this DMS/CRM THANK YOU!!!!
Reviewed on 10/3/2018
I am able to run my business proficiently and professionally
Pros
The ease of use and the great customer service I receive especially from appointed customer service representatives.
Cons
The bill of sales will not go into Numerical sequence. I have put in many tickets to try to get this resolved because it is the law in Rhode Island to have the bill a sales in sequence but to no Avail hopefully one day customer service support will fix this problem