DealerCenter Reviews

Relatively easy, integrates very well with adding inventory, and submitting deals to lenders.

Best software ever used, very easy to use.

Easy to use CRM automates everything we need. Add that to the DMS and you have a super system

I like everything about the system especially the mobile app

System down all the time,
cant print reports, without downloading to excel
No customer service
No one ever returns your calls, unless weeks later

Easy to use for accountingIt allows to create more market

Not too many drawbacks with the use but it must be improved

We weren't sure on how making the switch from Dealr.Cloud to Dealer Center was going to be but with the help from the Dealer Center support team, they have made the switch as easy as possible! The sheer knowledge & great response time has been what really makes the difference. 10/10 recommend giving Dealer Center a try! Huge shout out to Saul & Mackenzie for all your help!

It can be intimidating at first, because they literally have and can do EVERYTHING you need to do for your dealership, but with the help of my reps, who are always more than happy to help me out and point me in the right direction, it is more than worth taking the time to learn

Payment processing is now so EASY to do! Integration is free so it was a no brainer deciding to go with it. Best training ever by [SENSITIVE CONTENT]

Integration is fairly new for us so there's really nothing that we don't like but if I find something, I'll be sure to update this review!

We like the ease of use. Fair pricing for running credit reports. Saves all the data you would need to work on other approvals.

Wish there were more lenders using the software, but they are added.

That our rep. [SENSITIVE CONTENT] has always been there to answer any of our questions. She is very helpful with anything I request of her.

There is nothing I can really complain about right now.

Ease of use and customer support is superb

Every time you click on something it opens another tab

We use DealerCenter every single day to manage our 3 dealerships. DealerCenter is so user friendly and the service I get from my rep Mackenzie has exceeded all of my expectations.

How do you even answer a question like this when I give 5 stars for everything!

Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...

Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.

DealerCenter is an amazing tool. I used to work for some of the biggest franchise dealer groups in the country and their CRM system matches up right up there with the big names in the industry like DealerSocket, VinSolutions, etc. Not only is DealerCenter simple to use, their service is impeccable. Our customer service rep made a special in person visit to train me and my entire staff the ins and outs of how the CRM is supposed to work. He has had experience from Autotrader and he used to be my rep with them and he has brought a level of expertise that no one has ever delivered to our dealership in the past. Awesome products but even better service! I highly recommend DealerCenter!

There are a few items that I would like them to add like adding pictures and their titles of the salespeople on their signature lines for the e-mails. Nothing major, but would still like to see. Regardless, for the price, it's still the best value compared to VinSolutions, DealerSocket, DealerTrak, etc.

We have a, family owned, Used Car Dealership and having this software at the core of it helps us stay ahead of the other guys, with its user friendly interface and incredible range of options. It was an easy choice going with this program.

There isn't anything wrong with it. The only thing that could possibly come close to a bad mark is, I wish I had more time to train with the amazing people they have at tech support and learn all of the features

Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.

There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.

dealer center is an all in one system works great

There is nothing to complain about with DealerCenter

EASY TO NAVIGATE, EASY TO ACESS INVENTORY, DEALS AND CUSTOMERS

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE

Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.

I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory

Nothing comes to mind at this moment right now

It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter.
You can add all the information of the customers, the deals and the inventory.

The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it.
If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.

I like that DealerCenter staff is very professional and patient

no complaints about this system at the moment

We switched to DealerCenter earlier this year and have had great success! I enjoy all of the features and the great customer service. It is so easy to reach out to any number of reps in the company and have someone walk you right though any situation. My current rep, Sate as well as my initial rep Josh have been incredible! It is always like catching up with an old friend whenever we talk. I look forward to the growth of DealerCenter and the new features to come!

The only thing that I don't just LOVE about the software is that no matter what finance deal you submit, it goes to Westlake. I understand they are partners, but sometimes I know they aren't the right fit for my deal.

The ease of use and ability to do multiple tasks in a single environment is what most appeals to me. The customer service support line in general is bar NONE the best in the industry. My account executive gives me the personalized attention that's sorely missing by the competitors.

The amount of window popups required to do the simplest of tasks is a little bothersome and creates delays in usage once too many windows are open.

The system is a great add on ,very simple and accurate i would recommend this with any computer illiterate person. Desk a deal features for estimating a deal and organizing prospects are very straight forward

The Cons is that states regulations compromises the full effect of the opportunity dealers center has to offer with certain situations such as form signing for new comers that may not remember where the customers should sign documentation.

I have a better understanding now of how the CRM tool can help me automate my business. It gives me the same level of tools that franchise dealerships at a fraction of the cost. Very user friendly compared to all the CRM tools I've worked with over the last 15 years.

I have used DealerCenter for over 3 and a half years and I see the improvements and the adaptation with new technology and catering to real world dealership needs.

The ease of use and the great customer service I receive especially from appointed customer service representatives.

The bill of sales will not go into Numerical sequence. I have put in many tickets to try to get this resolved because it is the law in Rhode Island to have the bill a sales in sequence but to no Avail hopefully one day customer service support will fix this problem