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430 Reviews

- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use with great customer service.
Reviewed on 29/11/2018
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business....
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business. The time saved and the psychic energy it frees up makes me very happy!
Pros
Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.
Cons
The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Used For a Company of Contractors
Reviewed on 29/7/2020
Over the years we have very much appreciated the way OnPay listens to us and impliments our...
Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.
Pros
We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.
Cons
We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.
Alternatives Considered
Paychex FlexReasons for Choosing OnPay
We wanted a company to do all the heavy lifting for us, and have the ability for employees to have access to their own tax documents that they can download themselves as they need. The cost of not having to mail out 1099 misc forms covers a major portion of the cost of OnPay.Switched From
QuickBooks PayrollReasons for Switching to OnPay
We felt our inquires were answered with concern for our needs.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Easy to use but reporting incorrect taxes
Reviewed on 14/6/2021
Leaving end of year to quickbooks even though more expensive. The failure on tax reporting alone is...
Leaving end of year to quickbooks even though more expensive. The failure on tax reporting alone is reason to go elsewhere
Pros
Easy to use and automatically syncs with Guideline, our 401k.
Cons
They keep messing up taxes. Twice in 6 months they failed to calculate taxes which ended up with my accountant having to deal with IRS. Worst part, it took 2 months to get response from support as they are too busy.
Alternatives Considered
QuickBooks PayrollReasons for Switching to OnPay
CheaperResponse from OnPay
We're sorry to hear your feedback, Austin, and we'd love to see if there's anything else we can do to help. Someone from our team will be reaching out shortly (if they haven't already). Or feel free to call 877-328-6505 to reach a member of our support team who can assist you.
- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A System That Really Works for Small Business
Reviewed on 22/6/2023
We transitioned from a manual payroll system to OnPay. During our search process, they were very...
We transitioned from a manual payroll system to OnPay. During our search process, they were very willing to answer questions and provide demos. Once we selected OnPay, they helped us during the transition process until we were up and running. We process payroll biweekly, and it is a pleasure to use. Adding new employees is easy - we love the option to invite employees to add their own information to the system. Taxes are paid on time, and the W-2 feature is quick and easy. We have been very pleased with our decision to partner with OnPay!
Pros
OnPay is easy to use, and provides easily accessible help articles when needed. It allows us to process our biweekly payroll in minutes. They also provide helpful messaging to remind us when payroll needs to be done early due to holidays.
Cons
The onboarding process could have been smoother, perhaps due to crossed communications. Ultimately we ironed out any confusion and it works beautifully.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Payroll Software
Reviewed on 8/6/2020
I have really enjoyed using this software. It is our companies third payroll software vendor and...
I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.
Pros
The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.
Cons
Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.
Alternatives Considered
ADP TotalSourceReasons for Choosing OnPay
Frustrated with cost, lack of flexibility in how the software can be used, poor customer service, and continually introducing new price increases.Switched From
SurePayrollReasons for Switching to OnPay
Simplicity, cost, functionality- Industry: Semiconductors
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy to use and great value
Reviewed on 27/11/2019
We have had a good experience with OnPay. There are very few issues or errors and, when there are...
We have had a good experience with OnPay. There are very few issues or errors and, when there are issues, the OnPay team has solved them in an expedient manner. Over the years we have realized significant cost savings due to the ease of use of OnPay. General business or managerial staff can easily run the system instead of paying a service or hiring a payroll professional to manage payroll for larger groups.
Pros
OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity.
Cons
The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full function, clear UX, low cost
Reviewed on 5/4/2020
Overall, it's been very positive. They have what our organization needs at a good price, and are...
Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.
Pros
I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.
Cons
It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.
Alternatives Considered
GustoReasons for Choosing OnPay
SurePayroll did not have an ability to designate and track QSEHRA payments, and had absolutely maddening customer service.Switched From
SurePayrollReasons for Switching to OnPay
Price and ease of use.- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best payroll service available!
Reviewed on 23/6/2022
We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've...
We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.
Pros
OnPay is easy to use, and our employees love how easy they can manage their profiles.
Cons
The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.
Reasons for Choosing OnPay
The lack of customer service, and the extremely high costs.Switched From
Paychex FlexReasons for Switching to OnPay
OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Beats all the other platforms for Accountants
Reviewed on 6/6/2022
Overall it has been amazing compared to where we have come from. Patriot, Accountants World,...
Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.
Pros
They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.
Cons
Wish they would integrate co-branding more into their service for their partners.
Wish they would integrate with more time keeping platforms.
Alternatives Considered
GustoReasons for Choosing OnPay
Because we needed a platform that wasn’t a nightmare and one that actually followed through on a great product and service.Reasons for Switching to OnPay
Professionalism was top notch and they care about improving their product and they care about their partners!
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This software does exactly what I need - Pay folks, keep track of the taxes.
Reviewed on 7/12/2017
I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up...
I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.
Pros
I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.
Cons
The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Time-saver!
Reviewed on 5/7/2020
Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time...
Doing payroll now takes minutes instead of hours! The program pays for itself, not only in time saved, but due to less expense from the accounting firm.
Pros
All I have to do is enter the hours, overtime, and any bonuses- - -all the calculations are done automatically. It is a relief not to have to calculate the withholdings, write the checks, figure out how much to pay the state and federal government, then pay it. As our staff grew, I didn't have time to spend on payroll, then had to pay my accountant to double-check everything. OnPay takes care of everything! I am not very computer-savvy, so it was nice to be able to get assistance from their friendly service people. Now I can figure out most things on my own!
Cons
Sometimes new employees miss the part about setting up direct payment into their accounts. It must not be obvious, because about 1 out of 3 will miss it.
Getting set up was fairly easy. They took the information from my old system (which was mostly "by hand" and converted it easily. When I didn't understand something, their customer service was able to talk me through it.
Alternatives Considered
QuickBooks PayrollReasons for Switching to OnPay
OnPay seemed more user-friendly and actually cost less as well.- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New User, happy so far
Reviewed on 22/4/2021
Excellent.
Excellent.
Pros
The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!
Cons
So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 20/10/2021
Pros
The customer support is fantastic, they are always solving the issue and help when they can.
The software is easy to use and the portal for employees reduces a lot of the previous communication with employees (where is my paystub? my w2?)
Cons
sometimes if there is a feature you are not familiar with, you will require tech support.
Reasons for Switching to OnPay
affordability and it's like shopping local rather than the big box- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Onpay is a must for small businesses
Reviewed on 23/11/2021
Pros
Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks.
Cons
There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
OnPay is the one and only outstanding payroll software
Reviewed on 21/10/2021
OnPay is a great payroll software that offers great support to its users. With the help of this...
OnPay is a great payroll software that offers great support to its users. With the help of this tool, you can easily call, chat, and even email. Moving on to the usability of this software, I think that there is a slight learning curve when it comes to payroll functionality but still thanks to my team because they helped me efficiently walk through the process.
Pros
Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.
Cons
OnPay is providing excellent services. I have not faced any big issues while using this payroll program.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect Payroll Service for Small Nonprofit
Reviewed on 1/3/2022
For many years we used a CPA firm to handling bookkeeping, payroll and IRS reporting for our small...
For many years we used a CPA firm to handling bookkeeping, payroll and IRS reporting for our small nonprofit organization with 1-3 employees. For payroll they computed the amounts but did not actually write any checks. We had to do that. Also, we had to make the tax payments to the IRS and the State. And for this they charged over $150/month. And when they prepared the Quarterly Payroll reports, they charged about $150 as well. We let them go for another reason....but when we did we still needed to deal with payroll. With OnPay we decided to do it ourselves. The differences is like night and day. OnPay handles the computation of payroll, moves the payroll funds and taxes from our bank account and Direct Pays the employees & contractors and files and pays the IRS and State taxes all as part of their normal charge. Not only did we save a lot of money in the process, but we also saved a lot of time compared to what we had to do before OnPay. For our nonprofit it was the perfect fit.
Pros
Assuming everything is set up for the employee or contractor, all that we need to do for each payroll run is just enter the hours. OnPay takes care of the behind the scenes transfer of money as well as the Direct Deposit to the accounts of the employees or contractor and all the related payments and reporting functions. Simple and easy to do.
Cons
It is not a problem for our small organization but I can see how the software would be very cumbersome if the number of employees or contractors to be paid would be very large. Probably over 25 would be pushing it on the input.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Implement and Train
Reviewed on 29/1/2020
The customer service is amazing when you have an issue.
The customer service is amazing when you have an issue.
Pros
We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry.
Cons
The PTO accruals were not really straight forward
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to OnPay
Ease of use and cost- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
OnPay payroll software
Reviewed on 10/10/2019
We are pretty basic as to what we use OnPay for. Mostly running payroll for salaried and hourly...
We are pretty basic as to what we use OnPay for. Mostly running payroll for salaried and hourly employees, tax reporting, and using OnPays standard reports. OnPay does all those things very well and easily. But we don't use it for much additional tracking, but from my use of it OnPay does those basic things very well and is easy to use.
Pros
What I like most about OnPay is that it is very full featured regarding Internal reports, Tax reporting and affordability. I like that it is priced by how many employees each month and not the number of runs or transactions. I can make extra payroll runs employee reimbursements during the month without any extra charges. It is quite easy to use and covers most of our needs. Customer support is great and very responsive. The standard reports meet our needs well and have quite a few "filtering" features to customize them.
Cons
There is not much to dislike, really. Maybe adding and employee can be a laid out a little differently. At times it seems a little confusing. Tax reporting for Michigan and Detroit there are some odd or quirky requirements for workers comp, minimum wage, which we do work-arounds, but this handles it.
- Industry: Veterinary
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll Company
Reviewed on 25/6/2020
Overall OnPay is great. This is my first Payroll experience so I don’t have a comparison but they...
Overall OnPay is great. This is my first Payroll experience so I don’t have a comparison but they have made the experience very positive. I have had them log in to my computer and walk me through every step. [SENSITIVE CONTENT HIDDEN] is amazing I hesitate to tell you all for fear she will get too busy helping the rest of you hahaha
Pros
The layout is user friendly. I am a first time business owner so doing payroll was new and OnPay was easy.
They are affordable, same great service for much less than other companies.
Customer service is outstanding !! They have been terrific at walking me through the process and resolving any issues I’ve ever had.
Cons
I’m not a very active company as far as payroll and it would be nice if there was a lower cost option for when you aren’t submitting payroll but still need monthly tax forms filed. They have a suspended rate Which does this but was a bit high.
Alternatives Considered
RUN Powered by ADPReasons for Switching to OnPay
The other companies were very expensive.- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the Software
Reviewed on 23/12/2022
Pros
Ease of use, Customer Service, I like that I don't have to know all the tax rules, that they are applied for me.
Cons
HR Suite.. Could be a little more user friendly. I find myself clicking on each heading to find what I am looking for.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ideal for smaller businesses
Reviewed on 25/4/2022
OnPay allows us to provide timely direct deposit payroll and 1099 payments and not have to worry...
OnPay allows us to provide timely direct deposit payroll and 1099 payments and not have to worry about tax payments.
Pros
As a small business, we don't have a lot of time to work on payroll and to make sure that everything is up to date and compliant. OnPay makes the process easy and affordable. Working with a payroll company in the beginning for the first time, we always got timely answers to our questions, even later on down the road when we had a few unique problems we couldn't figure out. Nine out of ten times the FAQs have an answer but when they don't we have always been able to get timely assistance. The program is very flexible to adjust to seemingly any need.
Cons
After a couple of years I can honestly say that I can't think of any cons.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Value in my opinion.
Reviewed on 22/4/2021
OnPay is a great company to work with. Representatives reached out to me very early on to help me...
OnPay is a great company to work with. Representatives reached out to me very early on to help me with any questions that I had and even to offer to do as much of the onboarding process as I would like for them to do. They have continued to reach out to ensure that everything is going as planned and to make sure any new questions I might have are answered and addressed.
Pros
This is incredibly easy to set up and manage. The team at OnPay will even do as much of the work as you would like onboarding at no additional cost to you.
Cons
The only things that I have run across so far is that it would be quite nice to be able to see an employees length of time with the company in their profile. Their hire date is there so it should be easy to calculate and display alongside that hire date.
The second thing I would like to see improved is the creation of time off calculations. That section was a little confusing during set up and still does not seem to be working perfectly yet for us.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Pleased with OnPay
Reviewed on 3/2/2020
All good. I would (and have) recommend OnPay.
All good. I would (and have) recommend OnPay.
Pros
OnPay seems to be a great payroll provider for me and my business. I am a small shop (solo attorney), so cost is a concern as well as accuracy and reliability in my payroll and tax filings. OnPay has not disappointed me. Their customer service team has been able to deal promptly with the few issues that have arisen and has adapted to my local taxing bureau. Their service reps have been available for prompt responses to my inquiries no matter how small.
Bringing on new employees is pretty seamless as is generating year-end or quarterly reports as needed.
Cons
I don't like the auto-reply that says they've received my email and they'll reply. Kind of annoying. Also, the two day float for ACH debits is a bit of a lag, but I understand why they must do it.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make's Life Better
Reviewed on 25/5/2021
Pros
OnPay was a game changer for our company and has made the payroll process simple and pain free. The best part is that their customer service ROCKS and is full of helpful people. Very happy and plan to stay for a long time. Thanks!
Cons
Time Tracking App / where employees can login using an app from this platform. We currently use TimeStation
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must for any size business when starting your Payroll or HR department
Reviewed on 25/6/2020
I have had many interactions with Onpay employees. They are very knowledgeable and helpful. It is a...
I have had many interactions with Onpay employees. They are very knowledgeable and helpful. It is a company that is reachable when you are working on payroll. If you are afraid of making a mistake they are here to assist.
Pros
It was very easy to set up as a first time small business owner. It only took few hours to do the initial set up but I was able to have direct deposit done for my first employee on the payroll day. Now Onpay offers more HR features than it did 5 years ago. My recommendation to a new business owner, is to take advantage of that function or feature at the beginning of the set up and allow a little more time to get it done correctly.
Cons
When they are changes, features are moved around and it is hard to find them but with Chat, it is easy to get someone to help you right away. I do not see any negatives apart from that.