OnPay Reviews

Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.

The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.

The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved.

Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.

We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.

Easy to use and automatically syncs with Guideline, our 401k.

They keep messing up taxes. Twice in 6 months they failed to calculate taxes which ended up with my accountant having to deal with IRS. Worst part, it took 2 months to get response from support as they are too busy.

OnPay provides all the payroll, tax compliance, and vacation tracking services we need, in an easy to use interface. Our previous payroll company had no way to denote a QSEHRA, and provided poor customer service. OnPay is responsive, helpful, and innovative, especially around many COVID changes and services.

Sorry that the price is increasing, but I get it.

We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.

We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.

The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

OnPay makes is fast and easy to run every payroll. A few clicks and you're done. OnPay took care of all the on-boarding and saved me lots of time.

The Tax Liability Report doesn't have a total amount for each payroll, so I have to use the Payroll Summary Report to get the tax total, which isn't a big deal anyway. I'd also like to see a screen that indicates what liabilities have been paid and with a confirmation number.

It was the most affordable option we found for payroll software that met our needs and has simplified our payroll processes so much!

Setup was a little complicated, but once we figured it out, it's been a great help!

It is very simple and straight forward. Pricing seems fair. Customer support always helpful and responsive.

The reporting section could be a bit more robust allowing for export of full YTD or by-date range detail rather than simply on a per paycheck basis.

I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.

The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.

I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.

The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks.

I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore.

Support staff is amazing.

The reports are good and getting better.

The reports are getting better - and recently new options have been added, so that is great. I

What I like the most is the employee portal option, as well as the ease of pulling payroll tax reports. It's very easy to make changes as needed to employees profiles.

What I like least is the function to pay Paid time off, or any other benefit, it's not as intuitive to use it. It took me a little while to figure it out.

The customer support is fantastic, they are always solving the issue and help when they can.
The software is easy to use and the portal for employees reduces a lot of the previous communication with employees (where is my paystub? my w2?)

sometimes if there is a feature you are not familiar with, you will require tech support.

Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks.

There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools.

Very easy to use and I love that it is NOT Expensive.

Voiding Checks/Direct Deposits is a pain. Also, I wish each employee had a default that it would change back to for each payroll run. For example, I might pay someone a bonus one week, I don't need that bonus to be paid next week, however it shows up again and I have to remember to remove it. Same with any deductions, so If I need to deduct and advance one week, I don't need it to be deducted again. Anyway, does that make sense? I also wish I could make 2 or 3 checks for one person on the same payroll run, instead of doing multiple payroll runs. I feel a few changes in these areas would make it so much better than it already is.

We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry.

The PTO accruals were not really straight forward

The layout is user friendly. I am a first time business owner so doing payroll was new and OnPay was easy.
They are affordable, same great service for much less than other companies.
Customer service is outstanding !! They have been terrific at walking me through the process and resolving any issues I’ve ever had.

I’m not a very active company as far as payroll and it would be nice if there was a lower cost option for when you aren’t submitting payroll but still need monthly tax forms filed. They have a suspended rate Which does this but was a bit high.

Onpay takes a task that would normally be complicated and simplifies it while making the whole process very streamlined. The features and functionality make it easy to do everything you need to do.

Sometimes it is slow to load pages. The navigation to get to previous tax filings are a little bit confusing for client users.

Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.

The OnPay software just works, if there are problems, or least likes, can't think of anything significant.

I like that it is easily accessible both on desktop and mobile app. It is very easy to use and once you learn the homepage, its very easy to navigate for items that you need.

I haven't been able to find too much about the service or site that I don't like.

Using the On Pay interface was very easy and logical. It took me no time to pay my employees. The format is easy to navigate and the setup is quite user friendly.
I like that I need not fuss with taxes and other payroll distributions. It is all done right here.
My employees get direct deposit and end of year tax documentation.
I get a running narrative of where I stand at anytime I wish, as pertains to payroll.

I have yet to find fault with On Pay. Any questions or help was very quickly offered.
Being in agriculture has its own areas of tax and qualifications, and On Pay was ready to go with what I needed.

OnPay was a game changer for our company and has made the payroll process simple and pain free. The best part is that their customer service ROCKS and is full of helpful people. Very happy and plan to stay for a long time. Thanks!

Time Tracking App / where employees can login using an app from this platform. We currently use TimeStation

Payroll is usually a very complicated thing to take care of on your own. Since I’ve started using onpay, I can be on top of my own payroll with ease and simplicity. Onpay is always there to help me if I ever need.

None as of now. I’m really happy with the functions and the esthetic the system.

Very easy to put hours in and submit payroll. Love that the taxes are withdrawn and done for you. Love customer service.

The only thing I think was a bit of getting used to were trying to navigate to find the right tax papers etc. But with help you do get used to it. Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll. Do you want this one also ?