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413 Reviews

- Industry: Retail
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use with great customer service.
Reviewed on 29/11/2018
Onpay does make payroll a breeze! It's one of the best returns on an expenditure in my business. The time saved and the psychic energy it frees up makes me very happy!
Pros
Their online portal is easy to use. Once you're set up all the information you need for managing payroll/taxes/pto etc is at your fingertips. My wife and I both have separate companies and I do the payroll for both. I'd been using ADP in my business for 8 years but I started her with Onpay about 16 months ago to give it a shot. I'll be switching my co. to Onpay as of the 1st of the New Year.
Cons
The integration with Quickbooks was a little difficult to find and implement in the beginning. The customer service folks were very helpful but I think that could use a little redesign to make it a little more intuitive and eliminate the need for CS coaching.
- Industry: Accounting
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our go-to payroll software!
Reviewed on 9/11/2021
Pros
The best part about Onpay for us, is not only the ease of use, but the ability to set up Onpay so it maps to Quickbooks Online, so we don't have to make any adjustments later. Also, we are super thankful for Onpay's support as they are always super friendly and make sure any payroll challenges we have are resolved.
Also, we really like the liabilities always balance. We struggled with other software, mainly quickbooks, where there are always odd amounts of payroll liabilities hanging in the account all the time.
Cons
We have an accountant dashboard, and we can't see our invoices directly, we have them sent to us each month. Billing isn't wonky or anything, we just don't have open access to the billing from our side. If it was the client's billing account, their billing activity shows up for them.
Alternatives Considered
Gusto, Rippling, ADP Workforce Now, Wagepoint, Quickbooks Online and RUN Powered by ADPReasons for Choosing OnPay
Mainly because of the flexibility to map items into QBO, and to get the type of reporting we needed. Onpay allows us to handle both smaller clients with a few employees and larger clients with many employees. And, has minimal upkeep... run payroll, it syncs, and we're good.Reasons for Switching to OnPay
Because Onpay did what we needed it to regarding mapping accounts, classes, locations, etc in a variety of ways. And has great support.- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Easy to use but reporting incorrect taxes
Reviewed on 14/6/2021
Leaving end of year to quickbooks even though more expensive. The failure on tax reporting alone is reason to go elsewhere
Pros
Easy to use and automatically syncs with Guideline, our 401k.
Cons
They keep messing up taxes. Twice in 6 months they failed to calculate taxes which ended up with my accountant having to deal with IRS. Worst part, it took 2 months to get response from support as they are too busy.
Alternatives Considered
QuickBooks PayrollReasons for Switching to OnPay
CheaperResponse from OnPay
We're sorry to hear your feedback, Austin, and we'd love to see if there's anything else we can do to help. Someone from our team will be reaching out shortly (if they haven't already). Or feel free to call 877-328-6505 to reach a member of our support team who can assist you.
- Industry: Nonprofit Organisation Management
- Company size: 2-10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The features we need at a great price
Reviewed on 26/10/2022
Excellent. Simple to use, clear records and communication, easy integrations.
Pros
OnPay provides all the payroll, tax compliance, and vacation tracking services we need, in an easy to use interface. Our previous payroll company had no way to denote a QSEHRA, and provided poor customer service. OnPay is responsive, helpful, and innovative, especially around many COVID changes and services.
Cons
Sorry that the price is increasing, but I get it.
Alternatives Considered
GustoReasons for Choosing OnPay
No ability to document QSEHRA payments.Switched From
SurePayrollReasons for Switching to OnPay
Price and ease of use- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Used For a Company of Contractors
Reviewed on 29/7/2020
Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.
Pros
We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.
Cons
We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.
Alternatives Considered
Paychex FlexReasons for Choosing OnPay
We wanted a company to do all the heavy lifting for us, and have the ability for employees to have access to their own tax documents that they can download themselves as they need. The cost of not having to mail out 1099 misc forms covers a major portion of the cost of OnPay.Switched From
QuickBooks PayrollReasons for Switching to OnPay
We felt our inquires were answered with concern for our needs.- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Payroll Software
Reviewed on 8/6/2020
I have really enjoyed using this software. It is our companies third payroll software vendor and as long as they continue to operate the way they do it will be our last.
Pros
The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.
Cons
Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.
Alternatives Considered
ADP TotalSourceReasons for Choosing OnPay
Frustrated with cost, lack of flexibility in how the software can be used, poor customer service, and continually introducing new price increases.Switched From
SurePayrollReasons for Switching to OnPay
Simplicity, cost, functionality- Industry: Building Materials
- Company size: 2-10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay makes payroll easy
Reviewed on 21/7/2021
Overall, I'm satisfied with OnPay. I'm still fairly new to the program, so I'm still discovering features and benefits. I'm sure with time, it will become even easier to use.
Pros
OnPay makes is fast and easy to run every payroll. A few clicks and you're done. OnPay took care of all the on-boarding and saved me lots of time.
Cons
The Tax Liability Report doesn't have a total amount for each payroll, so I have to use the Payroll Summary Report to get the tax total, which isn't a big deal anyway. I'd also like to see a screen that indicates what liabilities have been paid and with a confirmation number.
Reasons for Choosing OnPay
We switched because payroll was the only module we were using in QB and it's too expensive to use for just payroll. We weren't able to utilize QB for any other applications.Switched From
QuickBooks Desktop EnterpriseReasons for Switching to OnPay
Price and features were better with OnPay- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Affordable small business payroll software
Reviewed on 31/3/2022
Pros
It was the most affordable option we found for payroll software that met our needs and has simplified our payroll processes so much!
Cons
Setup was a little complicated, but once we figured it out, it's been a great help!
- Industry: Recreational Facilities & Services
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable Low Cost Option for Business of 10-50 Employees
Reviewed on 23/8/2022
Great experience so far over our first 2-3 months. Would definitely recommend.
Pros
It is very simple and straight forward. Pricing seems fair. Customer support always helpful and responsive.
Cons
The reporting section could be a bit more robust allowing for export of full YTD or by-date range detail rather than simply on a per paycheck basis.

- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This software does exactly what I need - Pay folks, keep track of the taxes.
Reviewed on 7/12/2017
I don't have to learn and keep up with tax laws. I don't have to pay Kelly Services to keep up with payroll for a single part time employee. It's super easy to use and my employee gets notice that payroll has been processed as soon as I submit it. We use direct deposit and employee loves that. The software saves me time and money and gets the job done right with almost no effort on my part.
Pros
I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.
Cons
The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.
- Industry: Nonprofit Organisation Management
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Full function, clear UX, low cost
Reviewed on 5/4/2020
Overall, it's been very positive. They have what our organization needs at a good price, and are easy to use.
Pros
I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.
Cons
It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.
Alternatives Considered
GustoReasons for Choosing OnPay
SurePayroll did not have an ability to designate and track QSEHRA payments, and had absolutely maddening customer service.Switched From
SurePayrollReasons for Switching to OnPay
Price and ease of use.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product, Great Support!
Reviewed on 24/7/2020
Direct Deposit for our employees is fantastic (I do not give anyone options, ever), the reporting and paying of the taxes is huge. And if I mess up, OnPay is there for me!
Pros
The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks.
I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore.
Support staff is amazing.
The reports are good and getting better.
Cons
The reports are getting better - and recently new options have been added, so that is great. I
- Industry: Printing
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll Is Now A Breeze
Reviewed on 24/9/2019
OnPay has made doing payroll enjoyable. They are quick to answer questions or concerns. They do the filings for multiple states for the same price. They will even do the year end reports like W-2s and W-3s. The ease of use is exceptional.
Pros
What I like the most is the employee portal option, as well as the ease of pulling payroll tax reports. It's very easy to make changes as needed to employees profiles.
Cons
What I like least is the function to pay Paid time off, or any other benefit, it's not as intuitive to use it. It took me a little while to figure it out.
Reasons for Choosing OnPay
The accountant doing our payroll was not very good at keeping up the different reports for the states. It was a practical decision to bring payroll in-house in order to make the changes we needed to make effectively.Reasons for Switching to OnPay
OnPay provided services for all 50 states, they did all the filings at a flat rate, and their prices were unbeatable!- Industry: Security & Investigations
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 20/10/2021
Pros
The customer support is fantastic, they are always solving the issue and help when they can.
The software is easy to use and the portal for employees reduces a lot of the previous communication with employees (where is my paystub? my w2?)
Cons
sometimes if there is a feature you are not familiar with, you will require tech support.
Reasons for Switching to OnPay
affordability and it's like shopping local rather than the big box- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Onpay is a must for small businesses
Reviewed on 23/11/2021
Pros
Ease of setup, logical workflow with double checks and warnings, this product pays for itself with its time-savings which allowing me to focus on growing my business rather than writing endless checks.
Cons
There really are no downfalls with Onpay, other than I have not had the need to utilize every tool it provides. But maybe someday as my business grows Im happy knowing OnPay is there if I need more tools.
- Industry: Real Estate
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay Review
Reviewed on 27/5/2020
This is a great service. It has helped reduce our payroll costs by a ton, and is way easier to use than other systems. The reporting is great too. I love this service. i wouldn't use anything else.
Pros
Very easy to use and I love that it is NOT Expensive.
Cons
Voiding Checks/Direct Deposits is a pain. Also, I wish each employee had a default that it would change back to for each payroll run. For example, I might pay someone a bonus one week, I don't need that bonus to be paid next week, however it shows up again and I have to remember to remove it. Same with any deductions, so If I need to deduct and advance one week, I don't need it to be deducted again. Anyway, does that make sense? I also wish I could make 2 or 3 checks for one person on the same payroll run, instead of doing multiple payroll runs. I feel a few changes in these areas would make it so much better than it already is.
Alternatives Considered
Paychex FlexReasons for Choosing OnPay
CostSwitched From
PaylocityReasons for Switching to OnPay
Cost- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Implement and Train
Reviewed on 29/1/2020
The customer service is amazing when you have an issue.
Pros
We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry.
Cons
The PTO accruals were not really straight forward
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Switching to OnPay
Ease of use and cost- Industry: Veterinary
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll Company
Reviewed on 25/6/2020
Overall OnPay is great. This is my first Payroll experience so I don’t have a comparison but they have made the experience very positive. I have had them log in to my computer and walk me through every step. [SENSITIVE CONTENT HIDDEN] is amazing I hesitate to tell you all for fear she will get too busy helping the rest of you hahaha
Pros
The layout is user friendly. I am a first time business owner so doing payroll was new and OnPay was easy.
They are affordable, same great service for much less than other companies.
Customer service is outstanding !! They have been terrific at walking me through the process and resolving any issues I’ve ever had.
Cons
I’m not a very active company as far as payroll and it would be nice if there was a lower cost option for when you aren’t submitting payroll but still need monthly tax forms filed. They have a suspended rate Which does this but was a bit high.
Alternatives Considered
RUN Powered by ADPReasons for Switching to OnPay
The other companies were very expensive.- Industry: Accounting
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution for payroll needs
Reviewed on 3/6/2022
Onpay has streamlined and simplified the tax filing and payroll processing side of running a business. It saves a lot of time and is easy to navigate.
Pros
Onpay takes a task that would normally be complicated and simplifies it while making the whole process very streamlined. The features and functionality make it easy to do everything you need to do.
Cons
Sometimes it is slow to load pages. The navigation to get to previous tax filings are a little bit confusing for client users.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnPay satisfaction
Reviewed on 4/12/2018
The big problem solved over the previous provider experience is the quality of customer service. Instead of being handed from 'specialist' to 'specialist', and putting up with constant confusion, mis communication and errors, OnPay are just on it. When you talk or communicate with OnPay you communicate with a real person who knows their business, what your business needs, their software, and who won't stop working with you personally until you are completely happy.
Pros
Visually intuitive platform that takes what is a central admin process from functional to pleasurable.
OnPay offers simple, clear, visually attractive navigation for both the admins and the employees. Multiple reports options with the same visual simplicity and clarity, all easily sharable and usable. By comparison to the alternative payroll software we used prior, OnPay feels like its been designed by users, and not by accounting mechanics.
Cons
The OnPay software just works, if there are problems, or least likes, can't think of anything significant.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pleased with OnPay Service
Reviewed on 25/5/2021
Overall experience has been very positive. On the few occasions when I have had to contact customer service , response has been quick and accurate.
Pros
I like that it is easily accessible both on desktop and mobile app. It is very easy to use and once you learn the homepage, its very easy to navigate for items that you need.
Cons
I haven't been able to find too much about the service or site that I don't like.
Alternatives Considered
ADP Workforce NowReasons for Switching to OnPay
Price, service, accessibility, mobile access- Industry: Farming
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payroll Done with the Least Amount of Problems
Reviewed on 31/3/2020
I have worked with accounting firms in the past. They are expensive and required more 'hands - on' than was convenient. Hiring an accounting firm was always more expensive.
On Pay is a brilliant setup that is as easy-as-pie.
However, if I need any questions answered they are immediate with response and help.
Pros
Using the On Pay interface was very easy and logical. It took me no time to pay my employees. The format is easy to navigate and the setup is quite user friendly.
I like that I need not fuss with taxes and other payroll distributions. It is all done right here.
My employees get direct deposit and end of year tax documentation.
I get a running narrative of where I stand at anytime I wish, as pertains to payroll.
Cons
I have yet to find fault with On Pay. Any questions or help was very quickly offered.
Being in agriculture has its own areas of tax and qualifications, and On Pay was ready to go with what I needed.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make's Life Better
Reviewed on 25/5/2021
Pros
OnPay was a game changer for our company and has made the payroll process simple and pain free. The best part is that their customer service ROCKS and is full of helpful people. Very happy and plan to stay for a long time. Thanks!
Cons
Time Tracking App / where employees can login using an app from this platform. We currently use TimeStation
- Industry: Apparel & Fashion
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software to run payroll on your own
Reviewed on 28/1/2021
I love the customer service they onpay offers.
Pros
Payroll is usually a very complicated thing to take care of on your own. Since I’ve started using onpay, I can be on top of my own payroll with ease and simplicity. Onpay is always there to help me if I ever need.
Cons
None as of now. I’m really happy with the functions and the esthetic the system.
- Industry: Machinery
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth it!!!
Reviewed on 4/2/2020
Overall experience with OnPay has been wonderful. We have been with OnPay for about one year now. The ease of knowing that the deductions, withdrawals, taxes etc does not have to be done by myself, is fabulous! Customer service is on point! OnPays chat team replies in seconds. Very informative. They lead you to the right directions. Being a small business, The price is very reasonable for All they have to offer. I’ll be keeping them for a long time. And I highly recommend OnPay.
Pros
Very easy to put hours in and submit payroll. Love that the taxes are withdrawn and done for you. Love customer service.
Cons
The only thing I think was a bit of getting used to were trying to navigate to find the right tax papers etc. But with help you do get used to it. Also, there was a problem with payroll being processed twice within two minutes from each other. There should have been a pop up stating you already processed a payroll. Do you want this one also ?