OnPay Reviews

The customer support is fantastic, they are always solving the issue and help when they can.
The software is easy to use and the portal for employees reduces a lot of the previous communication with employees (where is my paystub? my w2?)

sometimes if there is a feature you are not familiar with, you will require tech support.

The interface is simple, and the updates that occur have never caused any problems, but have added functionality that was missing in the very beginning (for example, scheduling a pay rate change). I also like the ability to import into QuickBooks.

I like that On Pay pays the taxes for us! Prior to moving to OnPay, I was constantly getting adjustments on on payroll taxes from the state of the feds - that never happens anymore.

Support staff is amazing.

The reports are good and getting better.

The reports are getting better - and recently new options have been added, so that is great. I

We recommend this software to our clients because of the ease of use, and inexpensive cost. The QBO integration saves hours of manual data entry.

The PTO accruals were not really straight forward

The software was very easy to use. I'm a CPA who converted my clients who process payroll to this software. The change went well. I received good support when I needed it. My clients, some of whom have very limited knowledge about processing payroll and payroll taxes, made the change and are doing well. Where support was required the OnPay staff worked with my clients, or with me to accomplish the goal.

This change-over was done in December to be effective with the new year. Sometimes there was some difficulty processing the first weekly payroll which overlapped both years, but was paid in the new year. Ultimately OnPay support helped us work through the issues.

This is incredibly easy to set up and manage. The team at OnPay will even do as much of the work as you would like onboarding at no additional cost to you.

The only things that I have run across so far is that it would be quite nice to be able to see an employees length of time with the company in their profile. Their hire date is there so it should be easy to calculate and display alongside that hire date.

The second thing I would like to see improved is the creation of time off calculations. That section was a little confusing during set up and still does not seem to be working perfectly yet for us.

Simplicity and Tax reporting is done for us.

No cons, very pleased with functionality

Good user interface
easy to set-up
easy to run payroll
very good support
Quickbooks integration

A few of the minor category/code fields are not as easy to set-up
A fully user-defined reporting interface would be great (specific fields/payroll items, options on how to subtotal, date range, export capability)

Relatively easy to implement, add and remove employees and run reports. Accurate reporting and payment of payroll taxes - very important!

I would like to have the ability to back date the payroll checks. We are on Pacific time, and occasionally we are not able to initiate the payroll until after 9pm, forcing the check date to the following day rather than the actual last date of the pay cycle - not important to everyone, but would be neater for our files.

The system is super easy to use. Not only for admin but for the employees as well. Set up was easy as well. If We have any questions customer service is easily available.

have been using it for 3 months and have not found any issue with system so far

The software is very user friendly and doesn't require very much training to use.

I haven't found anything that I don't like about the software.

It's the ease of use and managing all payroll taxes.

Little that I think of, most issues are small user preferences vs issues.

When I need to speak with someone there are short hold times.

The tracking for EST and PTO for employees should be viewable when they login. At this point I think it is only viewable once they go through the process of clicking their latest payroll statement.

The value for the cost of the service is the best for On Pay!

Maybe less steps in the inputting of employees

I like the simplicity of the site. Staff are always at hand instantly and always helpful and resolve any questions I have - nothing is too much trouble. Reports are all there to print off. It allows me to get on running the business and not have to worry about calculating payroll, submitting taxes and filing - it is also worth every penny. Talk about value for money!!! Very happy!

Onpay is easy to use. Running payroll only takes a few minutes of my time each week. As a small business owner, every minute is precious, so using OnPay means more time to work on my business or spend with my family.

Some of the reports are difficult to find if you don’t do it every day, but everything you need is there.

1. It is easy and quick to use.
2. I like that I can use it to generate forms 1099 at the end of the year.

Better instructions on how to use On Pay to send Form 1099 when the supplier was paid by check on not by On Pay.

I have used Onpay for 5 years and I love how easy it is to pay my staff every week. It is easy to pull reports when I need them and access things for my accountant. Onpay takes care of all of my payroll taxes and their chat support is always available when needed. It is the most cost effective payroll company out there!

I haven't found anything about onpay that I don't care for.

The user interface is REALLY well designed.
They have made onboarding recently really easy.
Any questions you have can be quickly addressed with the chat button.

I have had trouble a couple of times with Tier 1 Tech Support understanding a bug. Took me about a year to get them to fix the issue.

This software makes Payroll easy! it is very intuitive with no issues. When we do have questions, we can quickly and easily speak with a rep that is easy to understand and help us with helpful answers.

Sometimes it can be difficult to find the information we are looking for, but after just a little bit of searching we can put our eyes on what we need. Most of the time it is just a matter of us not remembering where a particular function or feature is located.

Support staff available by chat or voice.
Adaptable to special rules for Agriculture.
Automatically updates my Quickbooks Online register when a payroll event happens.

I actually have no complaints at all with OnPay.

We are a small business and were looking for an affordable way to do our payroll. We get a great value for our money. I enter payroll and they do the rest. Even when I've made errors on my side their customer service has always been readily available to work through the issue. We've been using them a few years and year end filings have all been seamless. I highly recommend them.

I have been using for a few years and have no complaints.

The software is very easy to use. You can enter info or employees can enter it themselves. If there are any problems, you can email, call or live chat with OnPay. That is very helpful!

The only thing I don't like is when we set up a PTO category incorrectly, it could not be deleted. We had to add another category.

All feature are very useful and it fully integrates with tsheets and quick books which is good thing.

Integration was not difficult. There are five pay period in few months if you run weekly payroll . So we have to mannually turn off deductions in 5th week. If there is some thing in setting to set only for specific number pay period per month it will be very helpful.

On pay makes payroll easy! Their customer support team is very knowledgeable and help is easy to get!

As of right now I have yet to find a feature that my company needs that on pay dues not have.

The software is very intuitive and easy to use. I had no problem setting it up and like that employees are sent a link to input their personal and bank information upon hire/set-up. This removed the possibility of data entry errors for me and also saved time.
The dashboard and reports are easy to read for someone without an HR or finance background. I particularly enjoy the warnings that alert me when something could be off during payroll processing. For ex., if an employee's pay is 15% more or less than the average of the last 2 payrolls a warning alerts me to this and I can double check my entry (our employees are paid on an hourly basis so their hours can vary).

The direct deposit set-up was a bit tricky and the only part of the process that was not intuitive. However, a quick chat with a customer service representative quickly got me back on track and I was able to set up direct deposit for our employees.