OnPay Reviews

We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information.
We like being able to see a payment history made to the employee.
We like the ease of making direct deposit to employees.

We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.

OnPay is easy to use, and provides easily accessible help articles when needed. It allows us to process our biweekly payroll in minutes. They also provide helpful messaging to remind us when payroll needs to be done early due to holidays.

The onboarding process could have been smoother, perhaps due to crossed communications. Ultimately we ironed out any confusion and it works beautifully.

The fact that you can modify employee information, add/subtract new employees, and make changes all while right in the middle of running a payroll. It is also very valuable that they allow you to run as many payroll instances as you need. For instance if you have an employee that forgot to add to their time sheet you can go back and generate another payroll for that one employee with no additional charges.

Some of the elements of the software are not intuitive and it is very difficult at times to deal with tax related issues through the software. Customer service is usually really helpful and most questions can be answered through chat.

OnPay is easy to use with an intuitive interface. It was a good product for a small company of just a couple people and it has continued to work for us as we approach 20 people. It is also reasonably priced and does not overwhelm users and administrators with too much complexity.

The thing we like least about OnPay is the way paid time off (PTO) accrual growth is calculated. We grow PTO accrual every year of employment up to 20 years and that requires employees to be moved into new PTO growth categories every three years. We could just choose to do our PTO differently, but we wish OnPay had the PTO growth flexibility to accommodate our preferred methods.

I chose OnPay because they offered an easy-to-use QSEHRA designation, which our previous provider SurePayroll did not. I am tremendously pleased with OnPay. The page layouts are clear, reasonably intuitive and very easy to set up, and they keep introducing smart upgrades which make tools even easier to find. They also have excellent customer service, by chat, phone, or email.

It could be clearer to set up PTO/vacation/sick policies. I also don't know why I can't delete double notifications when employees get paid.

OnPay is easy to use, and our employees love how easy they can manage their profiles.

The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.

They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.

Wish they would integrate co-branding more into their service for their partners.

Wish they would integrate with more time keeping platforms.

I run a small business with one part-time employee. Onpay is easy to use for weekly pay. They pay my employee, allowing her to split between checking and savings. They make the deductions required by law and do the filings. In essence, they do everything except enter the time my employee worked each week. It's very, very easy to use. Useful reports are available when they are needed. I've not used customer support, that's why I rated it 3 stars.

The initial set up took a little effort, and I remembering it being not real clear. I have not had any other problems.

Onpay is really easy to use plus printing reports and even deriving employee information is quite easy. It is one of the most efficient and effective payroll software that we have been using all across our organization. This software has easily enabled us to categorize different departments of our organization in an easy and hassle-free way. The tool is really quick in terms of responsiveness which I really admire. Onpay has always been really helpful throughout we have been a customer. All our payroll-related queries are resolved with OnPay. All in all, this is one of my essential products for our company.

OnPay is providing excellent services. I have not faced any big issues while using this payroll program.

Assuming everything is set up for the employee or contractor, all that we need to do for each payroll run is just enter the hours. OnPay takes care of the behind the scenes transfer of money as well as the Direct Deposit to the accounts of the employees or contractor and all the related payments and reporting functions. Simple and easy to do.

It is not a problem for our small organization but I can see how the software would be very cumbersome if the number of employees or contractors to be paid would be very large. Probably over 25 would be pushing it on the input.

What I like most about OnPay is that it is very full featured regarding Internal reports, Tax reporting and affordability. I like that it is priced by how many employees each month and not the number of runs or transactions. I can make extra payroll runs employee reimbursements during the month without any extra charges. It is quite easy to use and covers most of our needs. Customer support is great and very responsive. The standard reports meet our needs well and have quite a few "filtering" features to customize them.

There is not much to dislike, really. Maybe adding and employee can be a laid out a little differently. At times it seems a little confusing. Tax reporting for Michigan and Detroit there are some odd or quirky requirements for workers comp, minimum wage, which we do work-arounds, but this handles it.

The layout is user friendly. I am a first time business owner so doing payroll was new and OnPay was easy.
They are affordable, same great service for much less than other companies.
Customer service is outstanding !! They have been terrific at walking me through the process and resolving any issues I’ve ever had.

I’m not a very active company as far as payroll and it would be nice if there was a lower cost option for when you aren’t submitting payroll but still need monthly tax forms filed. They have a suspended rate Which does this but was a bit high.

This is incredibly easy to set up and manage. The team at OnPay will even do as much of the work as you would like onboarding at no additional cost to you.

The only things that I have run across so far is that it would be quite nice to be able to see an employees length of time with the company in their profile. Their hire date is there so it should be easy to calculate and display alongside that hire date.

The second thing I would like to see improved is the creation of time off calculations. That section was a little confusing during set up and still does not seem to be working perfectly yet for us.

It was very easy to set up as a first time small business owner. It only took few hours to do the initial set up but I was able to have direct deposit done for my first employee on the payroll day. Now Onpay offers more HR features than it did 5 years ago. My recommendation to a new business owner, is to take advantage of that function or feature at the beginning of the set up and allow a little more time to get it done correctly.

When they are changes, features are moved around and it is hard to find them but with Chat, it is easy to get someone to help you right away. I do not see any negatives apart from that.