CleanCloud

4.7 (215)
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POS system for dry cleaners & laundromats

Overall rating

4.7 /5
(215)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

94%
recommended this app
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215 Reviews

Mark
Mark
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just keeps getting better and better

Reviewed on 22/8/2018

Overall, it's been a blessing! I have trained new staff in as little as an hour. The new...

Overall, it's been a blessing! I have trained new staff in as little as an hour. The new improvements are saving my staff time which saves me money! I love the fact that I can log in on my phone and do pretty much anything necessary from the field! LOVE THE TECH SUPPORT STAFF BTW!!! They are so responsive and have gone out of their way to help us be successful in implementing this software into our company!

Pros

I was blown away by the ease of use and functionality of CLeancloud! They are making little tweaks and improvements frequently and my staff and I love it!

Cons

Even after you delete an item if say you enter it in twice, it will still show up on the receipt.

Amit
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Multi-Store

Reviewed on 21/10/2024

Pros

Easy to use, ability to quickly add additional store, along with cloud access to data. You can add additional in less than 10 minutes of time, it is really great if you are adding stores with similar retail offerings.

Cons

Directly not being able to cancel or refund orders submitted.

Response from CleanCloud

Thanks for the feedback Amit!

Johnna
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Works for us

Reviewed on 21/2/2024

Works! But has its limitations, like everything. Best I've found so far.

Works! But has its limitations, like everything. Best I've found so far.

Pros

The simplicity of the staff entering orders is great. Cleancloud is great with wanting to make a difference and improve their systems. They're listening to their users, and improving.

Cons

EFTPOS integration, would love Tyro as an option. The User Experience on the management side could definitely improve.

Response from CleanCloud

Thanks for the feedback, it's great to hear you're getting on with the software so well!

Hyungjun
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good software and features for drycleaner

Reviewed on 21/10/2024

I enjoy Cleancloud for two years. I can use and check my account every where.

I enjoy Cleancloud for two years. I can use and check my account every where.

Pros

Fair price and fast update, customer request feature is very useful.

Cons

Cloud base software has Always risk when internet down.

Response from CleanCloud

Glad to hear you're getting on so well with it, thanks for the feedback.

Allison
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly app

Reviewed on 21/10/2024

Pros

I love the fact that it's a user friendly app for the business owner and consumer. It's straight forward and to the point.

Cons

The price increase over the last year has been way higher than expected.

There's also still several glitches with logging in on multiple computers; and the invoice system does not allow for positive record keeping.

Michelle
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing service

Reviewed on 21/10/2024

Customer service is amazing. Everyone is friendly, knowledgeable, and quick to respond

Customer service is amazing. Everyone is friendly, knowledgeable, and quick to respond

Pros

The customer service. Everyone is so friendly, and they respond quickly.

Cons

Nothing, everything is great. I have not had any bad experiences with cleancloud.

Response from CleanCloud

Wonderful to hear Michelle!

Kenzie
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software!

Reviewed on 22/10/2024

I think its a great software. The cuatomer services is kind and helpful. The software is easy to...

I think its a great software. The cuatomer services is kind and helpful. The software is easy to naviagate.

Pros

I loved the ease of customer support and accessable help

Cons

Some functions were not very customizable and could not be adapted

Response from CleanCloud

Thanks for the feedback Kenzie, glad to hear you've had such a positive experience with our support team. I'll be sure to pass the feedback on

Herbert
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Wdf Laundry

Reviewed on 21/10/2024

Pros

How quick everything can be set up. There is a charge to start the site and app. But seeing the growth of the app and how simple everything was made me stay for so long.

Cons

The lack of customers that were coming into the website.

Jackie
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Clean & easy!

Reviewed on 21/10/2024

Pros

Clean Cloud has a user-friendly interface and robust features. The program offers a smooth and intuitive experience. The layout is clean, allowing users to navigate without extensive training. The onboarding process is simple, with helpful tutorials that guide new users through the core features.

Cons

The language, since the company is based in England.

Giovanni
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Clean cloud experience

Reviewed on 21/10/2024

It’s good but wish they were us based not uk

It’s good but wish they were us based not uk

Pros

It was easy to use , basically user friendly

Cons

We had printer register issues that were not corrected

George
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

CleanCloud Review

Reviewed on 5/3/2024

Pros

It works It works It works It works It works It work

Cons

Too many vendors to contact for customer service help. There are 3 vendors when there is a problem that I may have to contact and not knowing which one is annoying!!!! There is CleanCloud themselves and if they can't help then I have to go to the CleanCloud authorized POS Vendor I purchased the equipment from and then if they can't help I have to go to the POS equipment manufacturer. There needs to one customer service number with a person who can oversee the handling of the issue and facilitate the final resolution without having to call all over the place!!!

Response from CleanCloud

Hi George, thanks for the feedback and glad you like the loyalty program. Our Support team are available to deal with any software issues, unfortunately hardware issues do need to be solved by the hardware vendor or manufacturer as we don't supply those.

Leonard
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Product for Laundromats

Reviewed on 5/3/2024

Been very pleased with the product, once I got used to the features. There is a slight learning...

Been very pleased with the product, once I got used to the features. There is a slight learning curve, but the support team is very good in guiding the user to get the best out of the product.

Pros

Good customer service.
Product easy to learn.
Pricing is competitive

Cons

Integration with Doordash
Would like to have a better forum where current Cleancloud users can share their knowledge and tips with each other.

Alternatives Considered

Curbside Laundries and Cents

Reasons for Switching to CleanCloud

Did not like the customer service and sales team for Cents. Curbside was expensive

Response from CleanCloud

Great to hear Leonard! Have you tried the CleanCloud Facebook Community as a place to share Doordash knowledge and tips? Lots of conversation going on over there.

Wajahat
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one, Easy to use dry cleaners software

Reviewed on 8/10/2020

The team behind this software obviously cares about the product they are delivering. Anytime I had...

The team behind this software obviously cares about the product they are delivering. Anytime I had an issue, it seemed like a dedicated team of coders would tweak my system to make it work for me. It’s fast, modern, and has helped me make new customers and retain them. Well worth the purchase.

Pros

All the integration with Marketing, Text notifications, plant mode, accounting, etc is so useful and really makes this the only software that was worth the price. The fact that I can use my iPhone as the entire POS is amazing, just log into CleanCloud from any browser and you’re ready for business. Also, I got to keep all my hardware, these guys made their software work for me, NO other company did that for me.

Cons

There really aren’t many things that stood out as unlikeable aside from the price. I would love to pay less for this product but I cannot say that i am not getting my worth from it. It is not a US based company, but they have dedicated staff to help you with all issues via email, although calling would be easier sometimes, but I rarely have issues to begin with once I completed set up.

Mark
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CleanCloud Delivers

Reviewed on 29/9/2020

We started off slowly implementing and still haven't implemented 100% yet but for the price...

We started off slowly implementing and still haven't implemented 100% yet but for the price compared to other similar software, this can't be beat. Why pay monthly royalties that you've worked hard for, when you can pay a flat rate fee. This is how it should be done and we appreciate them.

Pros

Great software that is easy to use once you've played around with it for a bit. They are constantly adding new features and making things easier. We wanted something simple that would alert customers when items are picked up and dropped off and this does that very well. It is also great for routing and overall management of orders in our warehouse. We really like it and so do our customers.

Cons

Really only support is by email. I was able to get a phone call when I had an issue that wasn't easily resolved. I have a small list of "like to have" items that they have been receptive to looking at and hopefully some of those will get implemented down the line.

Alternatives Considered

Curbside Laundries

Reasons for Switching to CleanCloud

Most of those companies are royalty based, have large setup fees, or just didn't offer the functions or ease of use we were looking for.
Mario
Overall rating
  • Industry: Facilities Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Perfect for delivery laundry

Reviewed on 15/6/2022

Very simple to use and quick opening of new market
System in French language

Very simple to use and quick opening of new market
System in French language

Pros

It’s a complete solution for laundry with delivery service

Cons

If we can have a feature to make a refund ticket when a customer was refund

A board to see all the delivery and pick-up of the day/week for one and/or all stores

Peggy J
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Choice for Small or Large Laundromats!!

Reviewed on 20/2/2024

Love it! Most affordable software I have found that doest nickel and dime you to death with extra...

Love it! Most affordable software I have found that doest nickel and dime you to death with extra features. They take customer suggestions and actually put them into fruition. They do polls about your concerns and try to work them out.

Pros

The monthly cost. The fact that I didnt have to purchase a POS system its online. I can access it anywhere. I can cancel or upgrade at any time. Ease of use once setup. Free booking software and web.

Cons

Generic looking booking tool. Would like to be able to add some pizazz!

Response from CleanCloud

Thanks for the review Peggy, so glad to hear you're getting on so well with the system.

Robbin
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

CleanCloud Works

Reviewed on 20/2/2024

Pros

ease of ticket input for customer orders

Cons

Do not like the new invoicing system. Do not like that we can't post partial payments or overpayment by customers.

Dylan
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Cleancloud POS

Reviewed on 5/3/2024

Pros

It is catered to laundromat and dry cleaning operations. It has a unique workflow that makes processing wash,dry,fold and dry cleaning orders easy. We really like the Cleancloud's team support and ability to add features quickly when requested.

Cons

The iOS version of the POS app is sometimes clunky and requires a reboot to reflect changes made in the web based version.

Response from CleanCloud

Thanks for the review Dylan, we'll pass your positive feeback to the support and tech teams!

Julie
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional

Reviewed on 5/3/2024

Pros

Very user friendly. Easy to add products,

Cons

I have no issues at all with Clean Cloud

Response from CleanCloud

Thanks for the feedback Julie, that's great to hear!

Hussni
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Dry Cleaning Co.

Reviewed on 31/12/2023

Pros

It’s a quite comprehensive system that regulates the business workflow effectively.

Cons

System still requires some fine tuning but the CleanCloud team is quite receptive and helpful.

Amyn
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top quality epos system

Reviewed on 20/2/2024

Pros

Remote access
Easy to change items
Good overview of finances

Cons

Unable to do stock take
System automatically sets wrong discount amount

Response from CleanCloud

Thanks for the review Amyn!

LeAnn
Overall rating
  • Industry: Individual & Family Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LeAnn's Clean Cloud review

Reviewed on 21/10/2024

My experience with clean cloud was very positive and the exact tool I needed to run a business.

My experience with clean cloud was very positive and the exact tool I needed to run a business.

Pros

The customer service when setting up Clean Cloud was so helpful. The staff really went above and beyond to help answer all of my questions.

Cons

Not being able to cancel automatic orders.

Karen
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy to use

Reviewed on 6/3/2024

Pretty good as a whole but needs some work.

Pretty good as a whole but needs some work.

Pros

Easy of use and integrates well to our system.

Cons

Clunky and limited in areas and takes too long to make improvements

Response from CleanCloud

Thanks for the feedback Karen!

Cecilia
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good

Reviewed on 26/4/2023

I like clean cloud because it is easy to work on it, but the service is not that good, and we don't...

I like clean cloud because it is easy to work on it, but the service is not that good, and we don't have anyone to talk, because sometimes is difficult to write your need.

Pros

Give us immediate information about the business

Cons

I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.

Kendra
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clean Cloud saved me TIME

Reviewed on 13/1/2022

Excellence experience. They also submit suggestions for improvements for features that they do not...

Excellence experience. They also submit suggestions for improvements for features that they do not offer.

Pros

Order and customer tracking and inventory is the best use for us.

Cons

There isn't an option for international payments. Once that feature is added I will definitely use it.