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159 Reviews
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CleanCloud POS, Order Management and Delivery Driver app
Reviewed on 6/2/2022
From the day-to-day operations to the affordability to customer management, the CleanCloud people know how to provide SAS with ease of use and great training and support.
Pros
CleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.
Cons
Nothing comes to mind at the moment. I'd have to give this some thought.
Alternatives Considered
Curbside LaundriesReasons for Choosing CleanCloud
Liberty did not offer a practical pickup/delivery component.Reasons for Switching to CleanCloud
Features, price, onboarding help- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CleanCloud makes sense
Reviewed on 16/6/2021
Pros
Every bit of CleanCloud is customizable and their customer service team is wonderful!
Cons
The app gets the job donr without complaint, however, it is not "sleek". The look overall is a little boxy and low-budget.
Alternatives Considered
Curbside LaundriesReasons for Switching to CleanCloud
The price was more affordable and customer service was great from the start.- Industry: Textiles
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
A disappointing product and experience
Reviewed on 21/10/2020
Overall, the product looks good on the surface but does poorly when put to use for its barcode and garment management features.
Pros
The system has a great way of managing and creating items and orders manually.
Cons
There were a lot of issues with the way the system keeps track of orders and items by barcode. There were bugs that had been reported to support but they treated some them as 'feature requests' even though they're critical to prevent human errors or make the system less difficult to use.
Alternatives Considered
SPOTIOReasons for Choosing CleanCloud
The previous product had an issue with support communications and no existing barcode system.- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My staff and I have been using this software for a year now and we absolutely love it.
Reviewed on 23/5/2018
Alot!!! the sms we send to customers when their orders are completed - they just love it. How quick and responsive the software is especially when we're busy.
Pros
I love how simple and easy it is to use. Even a computer dummy is able to get into it right away. That's how user friendly it is. The support team from CleanCloud is so prompt its unbelievable. They see my request and reply to it - all in the blink of an eye. How good is that? They are with you shadowing you along every query. Prompt and extremely reliable. Cleancloud is always working to improve and update the software. I feel like I have this huge multinational company working for me 24/7 supporting and assisting even a small business like mine. Its very reassuring. Thank You.
Cons
I can't think of anything as yet, but I do know if I have any suggestions, the team is always happy to take them on board.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Intuitive and User friendly
Reviewed on 29/12/2021
A very up-to date software full of features designed by the company and the users. A forever evolving software and in touch with their customers to quickly make changes and integrate new features. A company that listens to customers and acts.
Pros
The software is customisable in appearance pricing and gives control to the the administrator.
Cons
Software only allows forward booking of four weeks at a time.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best complete software package in market
Reviewed on 29/9/2020
Its good so far.
Pros
First of all is cloud based, Web, costomer app, driver app all you need for today's industry is all integrated. need little more work on reporting and payment integration.
Cons
Reporting needs to be precise in means of tax calculation and the rest of the reporting could be much better, payment integration need more work,
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SUPER GOOD
Reviewed on 9/8/2021
VERY GOOD SYSTEM
Pros
EASY TO MANAGE!!! ONLINE EVERYWHERE, EMPLOYEES ACCOUNTS.
Cons
sOMETIMES WHEN THERE IS NO INTERNET WE CANT ACCESS THE ACCOUNT.
Alternatives Considered
Easy PDF- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Laundry Software that's got me in a spin!
Reviewed on 28/11/2018
Like any decent software you'd expect it to transform your working practices but my oh my we could not live without Cleancloud. We found the software by chance and since the day we got involved with the lovely crew at Cleancloud we have not looked back. Nothing is too much trouble.
Love their pragmatic problem solving attitude when we have spoken to them about various proprietary requests that they have always managed to handle.
The software does everything I could possibly need and more and my staff find it simple enough to use. Its elegant will cater for all my needs as my business grows
LOVE LOVE LOVe
Pros
Clean and intuitive
Comprehensive
Well priced
Patient and helpful support team
Logical
Cons
Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding
Reviewed on 13/10/2020
It’s been amazing - they really care about my success and [SENSITIVE CONTENT HIDDEN] has been amazing through the on- boarding with me.
Pros
Ease of use , support , willingness to change and adapt to requests or idea, functionality.
Cons
What was missing last month they have adapted and made changes to. They constantly want feedback and make those changes to satisfy the customer.
The biggest issue I have had so far is with satellite store and not being able to use either different barcodes or using same as plant however they are working on that issue for me.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love this software, it made my life so easy with the online booking facility.
Reviewed on 9/7/2018
Numerous benifits as its all integrated .Best part is the team at clean cloud are constantly updating with new features.
Pros
Simple and Easy to use. Its not just a point of sale or online booking stuff, it actually saved me tons of hours in admin work. Got excellent features.
Cons
Agents billing is a bit hard as there is no provision to discount their percentage in monthly invoicing.
Text credits are bit expensive.
If the app has push notification facility that will be great.
Also if the app has some images of garments facility it will be better.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Soap and Bubble Wash House love CleanCloud
Reviewed on 24/10/2016
The CleanCloud system has been a massive boost for our business .. implemented the system early this year (2016) and it has underpinned our business growth and development...
Our staff love it, the clients can see we are far more professional and from a business management perspective I can track the results as they happen ...
We have been able to use the data to develop our strategies & go forward direction
Customer service is great & we have worked closely on developing specific solutions for our business ...
Would highly recommend David and the CleanCloud team (Simon, Peter & crew)
Many thanks
Pros
Adaptability that allows us to customise for our specific needs
Cons
Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently
The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I'm Impressed!!
Reviewed on 30/8/2016
I have been looking at software for over 3 years that would accommodate most of my needs; easy to use, value for my money & customer support. Honestly, my husband was using a DOS system for over 20 years in which worked perfectly fine but definetly needed updateing. Believe it or not I have gone to all sorts of dry cleaning convention and found CleanCloud on my twitter feed one day. So I decided to research the software, do the trial and even go as far as paying for it to be able to test the product. Why you ask? Well after doing research for 3 years I found that an investment of $500 to test run their product was a lot cheaper than spending $25,000 for other software. I am SO impressed with their customer service; nothing imperfect bt I am in USA and they attend to me immediately and without hesitation. Go for it and get the software-believe it will be worth your time and money!!! I highly recommend it.
Pros
You can use your exisiting hardware, the customer service is fantastic (Simon & Peter are excellent), I have found nothing that is as innovated and cost effective. Although the look is very plain, I love it because most dry cleaning programs have to many images and can be confusing for our staff.
Cons
My only con is that it doesn't intergrate with Inuit Quickbooks; which is the accounting software I use.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 30/12/2016
I have been using this software since June. It took a little bit of playing around to figure things out, but I was up and running in no time at all. Every month they keep adding new features and options. The best part of this software is the customer service, they respond very quickly, evenings and weekends. They have made many changes that were one-offs for my business. The support is perfect. This is the best value available, as I have compared all of the other services available. Save time and have them import your customer list, you can't test the software in real time. It's also great I can do everything from my phone if needed, or just to check the daily numbers.
Pros
Customer service
Cons
The icons and buttons. It would be nice to see better graphics and make it easier to change colors. It would be nice to drag and drop the icons where I need them vs doing them by groups
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great value for the $
Reviewed on 15/3/2022
Really happy with my decision to use CleanCloud to take my laundry business to the next level.
Pros
Price, ease of deployment...we were up and running in 1 day...including employee training!
Cons
Can be tricky to connect with support....rarely needed however.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clean Cloud saved me TIME
Reviewed on 13/1/2022
Excellence experience. They also submit suggestions for improvements for features that they do not offer.
Pros
Order and customer tracking and inventory is the best use for us.
Cons
There isn't an option for international payments. Once that feature is added I will definitely use it.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing value
Reviewed on 12/10/2020
Working with Clean Cloud has been the best experience when it comes to cloud software for the laundry business. We have tried numerous products and no comes close to the quality, features and pricing provided by Clean Cloud.
Pros
Clean cloud provides a ton of features right out of the box in managing our Laundromat/laundry business. They are constantly adding new features and have always been very helpful in resolving issues.
Cons
The software needs internet access at all times to work reliably.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy User
Reviewed on 29/9/2020
Very happy with my purchase
Pros
I have 4 stores, 3 of them are on Cleancloud. I have had custom requests for features, and Cleanclouds tech support has been great listening and many often times implementing our needs, as our needs are usually the same as many other dry cleaner needs. The software is intuitive for the user and has ample features that we are still exploring to further streamline our organization
Cons
Their support is in the UK, even though they are 24h available, I am in California and it isnt always easy to reach them on the phone during my daytime.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Could be cheaper for African users
Reviewed on 23/6/2022
Was suitable for my business in the beginning but became complicated and expensive overtime.
Pros
The accessibility from any device although they could improve the mobile version.
Cons
The cost of purchasing sms units is too expensive.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CleanCloud Review
Reviewed on 5/10/2020
It’s pretty good.
Phone customer service & tech support would make it even better.
Pros
It’s easy to use
It’s easy to manage
It’s easy to make changes
Customer support by email only.
Cons
Cannot call customer support.
Text messages do not provide customer phone #
Customization of auto text msg go through vendor
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
CleanCloud
Reviewed on 2/11/2021
Very good experience
Pros
CleanCloud is an excellent software for dry cleaning and laundry service, easy to implement and to use . Very friendly and has all what you need as options
Cons
Sometimes duplicate orders and the subscription fees is somehow high
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Dry Clean software
Reviewed on 25/3/2019
Being able to communicate with our clients, and outsourced work, along with keeping tracking of finances and incoming moneys is such a seamless feature of this program. It was really great to see it in action.
Pros
I really liked this software. I used it for a short time under its Free Trial (14 days). It is easy to use, and very organized. Best of all the clean look of the program makes it very easy to select items, specify the process it will undergo. The customer organization is really great - one is able to email clients and keep track of their orders very clearly. Everything about this software allows for an all around understanding of finances and procedures.
Cons
The only setback for our small business and the reason we opted to not continue to use it was the price. When we can increase business and generate more clients, then I can see us switching to this beautiful software.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CleanCloud
Reviewed on 7/2/2022
Im so satisfied
Pros
Its' very easy to use ang friendly user
Cons
I actually like this software even our new staff can learn fast.
- Industry: Textiles
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of ise
Reviewed on 6/1/2022
Pros
We found this software very easy to switch over to from the traditional invoicing system. Our employees were quick to catch on. We appreciate the improvements monthly to the software
Cons
It’s all good. We do not use the delivery part of the software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent choice for retail/delivery DC businesses
Reviewed on 1/2/2017
I found CleanCloud after trying two other platforms and being unsatisfied with them. Right away, I was impressed with the straight-forward, color-coded interface screen on Cleancloud, and the excellent platform response (load time, etc). We have had no down time or any other application issues at all, and are very satisfied. We use it for our dry cleaning drop off and delivery business, as well as my laundromat's wash & fold drop off service. Very little adjustment is needed for all of these, and all aspects of your services are very easy to change in the program. They have tailor made it for delivery as well, with the ability to plan routes and print daily delivery lists that can include maps if you like. This is way above and beyond the other apps I tried, and for about the same price. Also, Cleancloud never called me and tried to high-pressure sell me on upgrading the service for an hour on the phone like another one did. Add in that there's no contract commitment, and its a no brainer. Would highly recommend to any DC business.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software
Reviewed on 10/9/2020
Dry cleaning software. It's the easiest, most professional software I have used to date.
Pros
1. Customer service. They're always there when you need them. 2. Easy to use 3. Easy to update
Cons
Nothing. Everything is top of the line.
