CleanCloud Reviews

Easy to use, ability to quickly add additional store, along with cloud access to data. You can add additional in less than 10 minutes of time, it is really great if you are adding stores with similar retail offerings.

Directly not being able to cancel or refund orders submitted.

The simplicity of the staff entering orders is great. Cleancloud is great with wanting to make a difference and improve their systems. They're listening to their users, and improving.

EFTPOS integration, would love Tyro as an option. The User Experience on the management side could definitely improve.

Fair price and fast update, customer request feature is very useful.

Cloud base software has Always risk when internet down.

I love the fact that it's a user friendly app for the business owner and consumer. It's straight forward and to the point.

The price increase over the last year has been way higher than expected.

There's also still several glitches with logging in on multiple computers; and the invoice system does not allow for positive record keeping.

The customer service. Everyone is so friendly, and they respond quickly.

Nothing, everything is great. I have not had any bad experiences with cleancloud.

I loved the ease of customer support and accessable help

Some functions were not very customizable and could not be adapted

How quick everything can be set up. There is a charge to start the site and app. But seeing the growth of the app and how simple everything was made me stay for so long.

The lack of customers that were coming into the website.

Clean Cloud has a user-friendly interface and robust features. The program offers a smooth and intuitive experience. The layout is clean, allowing users to navigate without extensive training. The onboarding process is simple, with helpful tutorials that guide new users through the core features.

The language, since the company is based in England.

It was easy to use , basically user friendly

We had printer register issues that were not corrected

It works It works It works It works It works It work

Too many vendors to contact for customer service help. There are 3 vendors when there is a problem that I may have to contact and not knowing which one is annoying!!!! There is CleanCloud themselves and if they can't help then I have to go to the CleanCloud authorized POS Vendor I purchased the equipment from and then if they can't help I have to go to the POS equipment manufacturer. There needs to one customer service number with a person who can oversee the handling of the issue and facilitate the final resolution without having to call all over the place!!!

Good customer service.
Product easy to learn.
Pricing is competitive

Integration with Doordash
Would like to have a better forum where current Cleancloud users can share their knowledge and tips with each other.

It’s a complete solution for laundry with delivery service

If we can have a feature to make a refund ticket when a customer was refund

A board to see all the delivery and pick-up of the day/week for one and/or all stores

ease of ticket input for customer orders

Do not like the new invoicing system. Do not like that we can't post partial payments or overpayment by customers.

It is catered to laundromat and dry cleaning operations. It has a unique workflow that makes processing wash,dry,fold and dry cleaning orders easy. We really like the Cleancloud's team support and ability to add features quickly when requested.

The iOS version of the POS app is sometimes clunky and requires a reboot to reflect changes made in the web based version.

Very user friendly. Easy to add products,

I have no issues at all with Clean Cloud

It’s a quite comprehensive system that regulates the business workflow effectively.

System still requires some fine tuning but the CleanCloud team is quite receptive and helpful.

Remote access
Easy to change items
Good overview of finances

Unable to do stock take
System automatically sets wrong discount amount

The customer service when setting up Clean Cloud was so helpful. The staff really went above and beyond to help answer all of my questions.

Not being able to cancel automatic orders.

Easy of use and integrates well to our system.

Clunky and limited in areas and takes too long to make improvements

Give us immediate information about the business

I don't like the service because sometimes we need to talk to someone to express the problem and writing your problem is not clear for the technician to understand what we are trying to express.

Order and customer tracking and inventory is the best use for us.

There isn't an option for international payments. Once that feature is added I will definitely use it.