CleanCloud Reviews

This software is so robust in features for the value you get vs monthly cost it really cannot be beat. The integration options are outstanding, API availability, customization options, ease of customization, and choices to be able to adapt to our business model. Not to mention the business accounts feature which has been fantastic for our business. Highly recommend this to any laundry or dry cleaning service.

The support is only available through trouble tickets. When updates and new features are added there is no communication as to what has been done. We often find new features accidentally. Initial setup does take some technical knowledge and confidence. Especially on the hardware setup. A pure novice or someone not tech confident may find initial setup frustrating.

Cleancloud is the third POS I've integrated since the year 1996. My first POS was purchased and converted to franchise use only. The second did not fulfill half of their promises so I went to the Clean Show to check out who was available. Cleancloud was already integrated with my assisted assembly and their pricing was substantially lower that the main players. The Customer App , Driver App and Customer Portal were all functions that I was looking for to up my customer experience. Those features along with heat seal labels, assisted assembly, access from any computer or cell phone and a very user friendly interface made the choice easy for me.

CleanCloud has been around for 7 or 8 years mainly in Europe, Africa and Asia but North America was a new market for them when I signed up. While the original setup was not difficult, there was alot to consider and cover when setting up a new POS. At that time, their manual, training videos, and onboarding was a little weak, but since then they set up the CleanCloud University for set-up and employee training.

Its mobile and you can log in from anywhere

You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back

It’s a complete solution for laundry with delivery service

If we can have a feature to make a refund ticket when a customer was refund

A board to see all the delivery and pick-up of the day/week for one and/or all stores

All the integration with Marketing, Text notifications, plant mode, accounting, etc is so useful and really makes this the only software that was worth the price. The fact that I can use my iPhone as the entire POS is amazing, just log into CleanCloud from any browser and you’re ready for business. Also, I got to keep all my hardware, these guys made their software work for me, NO other company did that for me.

There really aren’t many things that stood out as unlikeable aside from the price. I would love to pay less for this product but I cannot say that i am not getting my worth from it. It is not a US based company, but they have dedicated staff to help you with all issues via email, although calling would be easier sometimes, but I rarely have issues to begin with once I completed set up.

I use CleanCloud as our Dry Cleaning software. It is extremely easy to use with a very low learning curve for the new staff. The ability to integrate into accounting software like Xero makes it even easier to serve the purpose of an end to end application.

A bit expensive for an SME in Africa going by the FX rate devaluation, however all the same very valuable and value for money. Will appreciate a bespoke pricing approach for Africa-based businesses.

I like that this software is cloud-based. I get to manage my business from anywhere. Plus, I can send texts to my customers from the website for a small additional fee.

I don't like that although I can send texts to my customers, they cannot reply to me. It would be great if they would allow for this option.

The flow through the cleaning process. The ability to logon anywhere and view / work out any of the pending orders.

Getting the PoS to work with our hardware (printing, scanning, cash drawer)

All features are great, metrics, marketing management, CRM, and so on. It's really straighforward.

Nothing to complain about so far. But I would say that definitely more features can be added as the payment options, should be already integrated etc.

My favorite features of CleanCloud are the ability to keep all of my customer data and sales in one place, automated reminders for service, and ease of use for employees.

There are some areas for improvement including routing and metrics. To be fair, however, routing for our company is exceedingly difficult.

Great software that is easy to use once you've played around with it for a bit. They are constantly adding new features and making things easier. We wanted something simple that would alert customers when items are picked up and dropped off and this does that very well. It is also great for routing and overall management of orders in our warehouse. We really like it and so do our customers.

Really only support is by email. I was able to get a phone call when I had an issue that wasn't easily resolved. I have a small list of "like to have" items that they have been receptive to looking at and hopefully some of those will get implemented down the line.

Managing business and analysing it to know how well it performing never been easy to take a decision and adjusting to the business needs , I remember when one of my employee said "we need two more of particular equipment because we have more of certain items are increasing every day", all needed to look at the history of that item and took decision we only needed one only more of the equipment. It keep me in control of my business and I have been running my business for two years now and opened my second shop in 2018.

There is no inventory management system, which i have to do manually with paper and employees will email me the inventory sheet daily which is not 2018 I imagined it to be, the software is great and I see a lot of potential in it.

CleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.

Nothing comes to mind at the moment. I'd have to give this some thought.

Easy to use, easy to set up. Being cloud based it can be managed from anywhere. Full functionality out of the box. Has proved invaluable during the pandemic allowing us to easily ramp up our delivery offerings.

Difficult to manage price increases, lengthy process, easy to make mistakes in setting up price lists

The software help me triple my revenue by addding Pickup and delivery.

There was issues but the support team are very helpful with solving the issue.

I love how simple and easy it is to use. Even a computer dummy is able to get into it right away. That's how user friendly it is. The support team from CleanCloud is so prompt its unbelievable. They see my request and reply to it - all in the blink of an eye. How good is that? They are with you shadowing you along every query. Prompt and extremely reliable. Cleancloud is always working to improve and update the software. I feel like I have this huge multinational company working for me 24/7 supporting and assisting even a small business like mine. Its very reassuring. Thank You.

I can't think of anything as yet, but I do know if I have any suggestions, the team is always happy to take them on board.

First of all is cloud based, Web, costomer app, driver app all you need for today's industry is all integrated. need little more work on reporting and payment integration.

Reporting needs to be precise in means of tax calculation and the rest of the reporting could be much better, payment integration need more work,

The system is easily customizable, and allows, for example, the use of pictures or icons in its POS/Retail section, which helps employees who are not that good with computers. It has a good user interface.

There are some things that are less-than-intuitive about the software, such as how to delete an order, and some features can be a bit hard to find. My least favorite thing is that, after the system is unused for a while, we've found that we can't get back in without closing and re-opening the program, which is frustrating if a retail customer is standing and waiting. It is possible that that is the fault of our internet connection, I can't be sure.

The software is customisable in appearance pricing and gives control to the the administrator.

Software only allows forward booking of four weeks at a time.

Adaptability that allows us to customise for our specific needs

Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently

The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...

EASY TO MANAGE!!! ONLINE EVERYWHERE, EMPLOYEES ACCOUNTS.

sOMETIMES WHEN THERE IS NO INTERNET WE CANT ACCESS THE ACCOUNT.

Clean and intuitive
Comprehensive
Well priced
Patient and helpful support team
Logical

Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.

Ease of use , support , willingness to change and adapt to requests or idea, functionality.

What was missing last month they have adapted and made changes to. They constantly want feedback and make those changes to satisfy the customer.
The biggest issue I have had so far is with satellite store and not being able to use either different barcodes or using same as plant however they are working on that issue for me.

Simple and Easy to use. Its not just a point of sale or online booking stuff, it actually saved me tons of hours in admin work. Got excellent features.

Agents billing is a bit hard as there is no provision to discount their percentage in monthly invoicing.
Text credits are bit expensive.
If the app has push notification facility that will be great.

Also if the app has some images of garments facility it will be better.

Cloud based.
Great value for money
Really aids workflow and staff management
Customers like getting emails, brings the dry cleaning industry into the 21st century!

Can be a bit clunky in its operation
Some extra accountancy features would be good.