Promo.com Reviews

Promo by Slidely allows me to make quality videos for my Facebook Ads auickly and easily.

As I stated, I like to use this tool so, my overall experience with Promo.com is wonderful. This tool makes my job super easy.

The customer service and company policies were deceptive and designed to trick people into paying for a full month of service even if they end up not liking the product.

Costumer service is horrible. They do things via chat they do not have some one your can reach to talk to about billing. I followed their directions to cancel and they still charged me. My bank gave me back my money but they recharged and said that the bank investigate d and said it was valid when I contacted my bank they said no it was a recharge and promo needs to return it. They do not talk about accounts for 30 days which then they keep your money. They recharge untill they get payment and keep telling to talk to your bank. Use another product this one make your videos feel fake.

I use promo.com for generating awareness of our new services and sending people to our website for conversion. I also use the free version to teach my college marketing students to create videos for their own future jobs or businesses.

My experience with the tool is positive -- mostly because the overall design is simple and single-minded...almost a templated use-case. Hard to go wrong. The customer service was helpful and capable when I had inadvertently created two accounts and needed them merged. Also, when I was behind schedule they allowed me to suspend my account (and payments!) for three months while I caught up. Very nice of them.

They dropped their price by about 60% because the rest of industry offered the same service for that price point.

They auto renewed us for the full price. Then when we said cancel it, they offered us a "discount" of the amount they never should have charged.

They asked if we wanted the discount deal or cancel, we said cancel. They said "too late" you missed the cut off, read our policy.

We are done. We will not do business with a company that acts this way. They got to keep our money but we are not using their service.

Exciting! I love being able to take an idea and translate it into a video. Visual presentations are a driving force in today's marketing game and Promo let's me play with the big dawgs.

It took no time to make custom videos with client's footage seamlessly interwoven with stock footage that would cost a lot to achieve from scratch. Music and footage rights are sewn up with the push of a button. I feel like they are in the next room while I work, that is how good their customer service is, they are right there in the chat box ready to help :)

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From day one I was able to create some great content. When I log in there is usually already a message I want to convey. The template library has more often than not given me ideas on how I want to convey that message. Over the last two years, Promo has helped me create professional content which has reached my target market, helped me to both create brand recognition and accomplish our marketing agendas. The number of compliments I receive on our videos is amazing. It's a great tool which I don't see not using well into the future of our organization.

Being a small business and always struggling with funding advertising and promotion I love that I have control over spreading my message to the world and being able to do this in a cost effective and creative way.

I had quite a few video credits (when I cancelled I still had 6) but this whole idea of making you pay a monthly fee just to keep your credit is very shady and disappointing for a company I have supported for many years. I know most companies chase the mighty dollar I just wish some kept the same honest attitude they had when they started.

bad/ terrible/ inefficient and unprofessional

Surprisingly good software for making short marketing videos.

I like the customer service at Promo. they are very responsive and if I have an issue , problem or questions I get responses and solutions right away. during my first year subscription I did not really used all the credits, but they agreed to transfer unused credits to the next year.

I subscribed to the promotion for 6 months and after 6 months i was charged without any email or notification to inform me that the subscription was up for renewal.

I have not used the software since the renewal or for a substantial period of time due to the laggy interface. However, I did not request any refund for the initial 6 months.

When I realized I was charged just 2 weeks ago, I requested a refund but the management refused. Even though there was no loss on their end and it has only been a short duration of 2 weeks.

After several correspondences, they begrudgingly gave a 50% refund and cancelled my account. Which results in them profiting many months of subscription.

Please be careful when you use promo.com and make sure you check your subscription and read their terms. This company is out to make a profit and doesn't care about their customers.

As a small business owner, I see the value in creating eye-catching content and 'putting it out there' on social media. The problem is, unless you're big enough to have your own in-house graphics team, anything you create yourself will likely not rise to the level of professional and eye-catching.

If your content in lacklustre or mearly "ok", you're not going to get the desired result. With promo.com videos, you get something that looks like a pro TV commercial. That means more eyes stick with and finish watching your content and that translates into more clicks.

I've received a number of compliments on my new Promo.com videos-- something I didn't receive much on previous promotional material we tried. Promo.com makes it easy for me to put out a new video, publish it and quickly see new customer contacts.

Great experiences,
Promo made us pro with no video making experiences.

I use Promo to create content as Media Consultant for a local company as well as videos for my business, Remembering the Time. Video creation day is one of my favorite times! Thanks for making the creative process so fun.

What was going to initially cost us with a graphics designer per video we were able to pay less a year with unlimited promo's.

Now into my third year with Promo. I have tried other online services but this is definitely the most professional, most affordable, way to make polished video snippets. Using promo has meant our social media feeds get more attention and we also use them on our website.

Outstanding product - highly recommend!

Engagements on social media accounts went up 60 times norm with first posting.

It really helped us make professional looking videos to share with our audiences. I think it was good value for the money and to help our social media.