Paychex Flex Reviews

Overall rating
Filter by
Company size
Time used
1698 Reviews

- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better control
Reviewed on 7/10/2024
Useful platform for all employees to access important information and control of arrivals and...
Useful platform for all employees to access important information and control of arrivals and departures
Pros
Through Paychex Flex I can access my payroll receipts, have closer communication with human resources, have an entry and exit record to validate my hours worked, and have my benefits clear. It has been very useful because I can access it easily and at any time, an alternative to not bother human resources whenever I need them for payroll issues
Cons
Everything has been perfectly used and working perfectly, I have no problems or mistreatment
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Paychex Flex is worth the cost!
Reviewed on 11/11/2024
We have been using it for quite a few years now I took over as Director in 2019 and have been using...
We have been using it for quite a few years now I took over as Director in 2019 and have been using it myself since then. We use it to pay our staff and have never had any issues with they make sure to always let us know when we need to run it early due to holidays closures from the bank.
Pros
I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.
Cons
There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.
- Industry: Construction
- Company size: 51–200 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great for small office non construciton companies.
Reviewed on 10/1/2025
Was a fine payroll company if you do not work in public works construction.
Was a fine payroll company if you do not work in public works construction.
Pros
Easy to use, time cards where easy to enter
Cons
Did not have all reports needed for a construction specific company
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
If your payroll is simple, try Paychex Flex.
Reviewed on 14/10/2024
Day to day ordinary payroll is a breeze. Requesting certain reports for work comp and union audits...
Day to day ordinary payroll is a breeze. Requesting certain reports for work comp and union audits was a challenge.
Pros
I could run my own reports when I wanted them.
Cons
It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN)
Alternatives Considered
Deltek AjeraReasons for Switching to Paychex Flex
Easy to stay with Paychex instead of going with a new provider.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payment Management Software
Reviewed on 14/10/2024
Really enjoyed this payment management software compared to others I have used. Easy to use, clear...
Really enjoyed this payment management software compared to others I have used. Easy to use, clear presentation of information and updated interface.
Pros
User interface was friendly to employee and employer. Great function options.
Cons
Inability to view overall breakdowns for each paystubs instead of having to view each individually
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great App For Getting Paid
Reviewed on 28/11/2024
My overall experience is not bad. Its a great app that offers a good amount of features I just...
My overall experience is not bad. Its a great app that offers a good amount of features I just would prefer an easier to understand app.
Pros
I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it.
Cons
The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable.
- Industry: Luxury Goods & Jewelry
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Effortless Payroll and HR
Reviewed on 11/10/2024
Overall, my experience with Paychex Flex was positive.
Overall, my experience with Paychex Flex was positive.
Pros
Paychex flex simplifies payroll and HR by having all in one dashboards
Cons
I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
One stop shop
Reviewed on 4/12/2024
Fantastic product. Consumer service is excellent as well
Fantastic product. Consumer service is excellent as well
Pros
Flexibility, ease of use, all in 1 place
Cons
Not much I don't like. Product speaks for itself
Alternatives Considered
Heartland Payments+Reasons for Switching to Paychex Flex
Price point was better at the time with paychex- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Satisfied Customer
Reviewed on 31/10/2024
My overall experience with Paychex Flex is amazing.
My overall experience with Paychex Flex is amazing.
Pros
What I like most about Paychex Flex is it's really easy to use.
Cons
There's nothing that I dislike about Paychex Flex.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
I wouldn't go with thiem, if I had a do-over
Reviewed on 25/10/2024
I am looking for a different company to go with.
I am looking for a different company to go with.
Pros
I can call and speak to them about running my payroll.
Cons
It depends on whom you toalk to, but whenever I call to get assistance, I get wildly different answers, with misinformation. I also don't get the full truth about the product and get charged a lot of money, even though it wasn't disclosed to me upon sign up.
Alternatives Considered
GustoReasons for Switching to Paychex Flex
I liked the support available, upon signing up- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
This software is the easiest one for payroll in my experience.
Reviewed on 31/5/2024
Overall it is a real decent software to use. It is user friendly and has most all the features you...
Overall it is a real decent software to use. It is user friendly and has most all the features you need.
Pros
That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to.
Cons
The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Paychex Flex Is a Good Onboard Solution
Reviewed on 23/8/2024
Overall I'm pleased with this product. The onboarding and user interface is very user friendly and...
Overall I'm pleased with this product. The onboarding and user interface is very user friendly and easy to learn and use. The communication could be better due to account reps changing quite a bit. And of course, I would like to see a more economical price nowadays.
Pros
Very user friendly interface for manually entering payroll and onboarding new employees.
Cons
Many different hands and account reps. The communication could be a bit better.
- Industry: Plastics
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paychex review
Reviewed on 13/8/2024
Pros
I liked how the website was laid out. I also like how easy the hiring tab was to use. I really liked how everyone's PTO was on one calendar that administrators could see.
Cons
I did not like how if an employee used Paychex with a previous employer, it was very difficult to add them and separate the profiles.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paychex Flex Review
Reviewed on 13/12/2023
For the most part positive. Over the years the number one overall best thing about Paychex is...
For the most part positive. Over the years the number one overall best thing about Paychex is their customer service. The platform is easy to use and for the most part user friendly but their customer service is great!
Pros
For the most part well integrated and easy to use. Customer service is stellar compared to other companies that I deal with. They are also very response to comments on proposed changes in the portal, etc.
Cons
Pricing! It has increased quite a bit over the past couple of years with an actual decrease in what we get. And paying for hardware is a lot of money!
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My Paychex Review
Reviewed on 13/12/2023
Overall it's been a good experience. I have 10 years experience working on a variety of HRIS...
Overall it's been a good experience. I have 10 years experience working on a variety of HRIS systems and this one was probably the easiest to pick up.
Pros
It's very user friendly, support is easy to access. It takes less time to do end of the year reporting than with Advantage Payroll
Cons
It's hard to get someone on the phone to answer questions, sometimes there is a revolving door of payroll specialists. Also the pressure to add on services such as the 401k and benefits.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Office manager
Reviewed on 25/9/2024
Now that I understand the reports and ease of use I really enjoy doing payroll.
Now that I understand the reports and ease of use I really enjoy doing payroll.
Pros
East to use. Dashboard has everything I need.
Cons
Not a flex problem but having to reinvite staff multiple times until they register.
Alternatives Considered
ADP Mobile SolutionsReasons for Switching to Paychex Flex
Very cost effective. Also, very easy to use.- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pay flex to help you track your pay
Reviewed on 10/9/2024
I utilize this regularly to review paystubs.
I utilize this regularly to review paystubs.
Pros
Paychex flex is relatively easy to use and the App has good features.
Cons
Product is quite good. I only wish it was easier to sign in.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Dependable, One Stop Shop for Tracking Employment Info
Reviewed on 3/9/2024
Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones,...
Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones, as well as look up vital employment salary and benefits information - all in a secure, online form. It has saved time and spared my supervisors many questions over years.
Pros
It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.
Cons
None. It performed its functions exceptionally well.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
EASY FOR ALL
Reviewed on 13/9/2024
Overall has been my preferred payroll and time tracking. It is very user friendly and everything is...
Overall has been my preferred payroll and time tracking. It is very user friendly and everything is conveniently sorted and categorized.
Pros
Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.
Cons
From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Paychex is a great source to use for a business!
Reviewed on 2/10/2024
Overall Paychex Flex is a great source to run payroll. They file all tax filings and the costumer...
Overall Paychex Flex is a great source to run payroll. They file all tax filings and the costumer service if good. They also have tons of reports and very nice reports compared to some other platforms.
Pros
What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform.
Cons
There is nothing I really dislike about paychex.
- Industry: Libraries
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Paychex Flex
Reviewed on 17/9/2024
We've been using Paychex Flex for almost 10 years now.
We've been using Paychex Flex for almost 10 years now.
Pros
It does any kind of math for you, shows anniversary date when hired, keeps track of sick & vacation times, and gives tax info
Cons
Using the TAB key to get to each box can be a chore. I have the same schedule everyday. There should be a way to put my hours in one day and have it copy for the other days. I have to individually punch in my hours for each day. Time consuming.

- Industry: Individual & Family Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Provided through my previous employer!
Reviewed on 19/5/2024
Content with the services it provided to me at that time, which was through my previous employer....
Content with the services it provided to me at that time, which was through my previous employer. Used about 1.6 years! (1y, 6m)
Pros
Only used until upgraded to different provider/platform altogether!
Cons
I never had a problem with this software, honestly. ESPECIALLY compared to some/other providers of the same functions/purpose.
- Industry: Paper & Forest Products
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Paychex Finfit is a Win
Reviewed on 23/9/2024
Overall I enjoy the access to all my pay related data. Plus access to assistance with my finances...
Overall I enjoy the access to all my pay related data. Plus access to assistance with my finances and budgeting via FinFit
Pros
I love the easy view of all my stubs with pay after taxes. The user interface is straightforward and easy to navigate.
Cons
I can’t see my annual pay and whether I get paid salary or hourly.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HVAC Industry Review
Reviewed on 13/12/2023
Overall, Paychex Flex has been an extremely useful in documenting time/attendance, PTO and...
Overall, Paychex Flex has been an extremely useful in documenting time/attendance, PTO and significantly in processing weekly payroll.
Pros
The ease of use on-line as well as via mobile device.
Cons
Would like to be notified in advance of any updates/changes well in advance.

- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
scam business
Reviewed on 4/2/2024
Our small family business was offered a flat $33/month service all inclusive by their sales rep. At...
Our small family business was offered a flat $33/month service all inclusive by their sales rep. At the end of the year we were charged a surprise over $100 for W2 and year end reports processing. Talking to our rep led to no resolution. Talking to the manager resulted in one time credit only. The following year in 2023 they started charging $85/month until we noticed and contacted them. The new rep. (they always change) promised to look into it; in trying to follow up the answer was "I applied for an adjustment", but after several attempts to follow up she just stopped answering, no credit was issued. Eventually we quit them and received a call from their "retention specialist" who could not help with the past charges, but offered future discounts. They keep trying to process ACH payments 2 months after quitting, good we notified our bank to ignore the attempts. What a mess, would never expect this from a US based company.
Pros
nothing there to like - bad interface, terrible customer support
Cons
dishonest customer treatment, no integrity in operation