Ticket Tailor is the best event software I’ve used
I work across many clients (currently three of our clients use Ticket Tailor) and it’s easy for both our team to use and for our clients teams to use. The reporting function is excellent and any time I’ve had a problem, their cCS TEAM usually helps solve it via chat.
I’ve been in events for 10 years and Ticket Tailor is the easiest software I’ve used for smaller, highly customized events. It’s easy for our team to set up, it’s easy for our customers to check out AND it’s the most inexpensive fee structure around. I use it for big clients in Silicon Valley and small clients around Montana and it works for everyone.
The refund process is tricky through PayPal and I wish you could partially refund orders right through the software. There’s also not an option to cancel a single ticket if it’s part of a larger order so we need to do a weird manual work around here. Also, the waitlist function is okay, but I’d LOVE if the waitlist had the ability to take first and last name too instead of just email.
Best value in event ticketing services
Overall we've used TicketTailor for almost 10 events over the past 2 years and love it. It's the cheapest full-featured ticketing system you'll find, and much easier than hosting your own service to save money.
The best thing about Ticket Tailor is the flat fee pricing model. You can charge as much or as little as you want for tickets, and not worry that they are taking a cut of every ticket sold. Especially for expensive tickets, this amounts to hundreds of dollars in savings.
There are a few use cases that I've come across for which it isn't ideal, but I've contacted the developers and they are very helpful with taking suggestions and offering ideas. I will freely admit that some of my use cases are fairly esoteric, so if you're just doing a fairly normal event you should have no issues.
For the independent musicians
Overall, very pleased with the software and no major qualms other than the ticket customization. Very low learning curve, quick money deposits, relatively inexpensive fees and can always reach out to their team if needed.
I really like the ease of use and how simple it is to setup a store front for tickets. Super quick set up time and very accessible to manage and make quick edits if needed
I dislike the fact that we cannot customize the look of our tickets and rather are stuck with the default 'QR' coded squares that are the printable 'tickets'. We would like to see something that allows us to be creative with the presentation of our tickets and make them feel like actual concert tickets
We have been using Ticket tailor for several years and found it to effectively meet our needs as we can increase or decrease the amount of events we are paying for, it is easy to change your payment plan. There is also the option to resend tickets, cancel orders etc.
Straight forward to use and good reporting options. Allows you to set the transaction fee and ticket price. Not extortionate for the vendor.
The buytickets. link wording isn't always appropriate as we offer free events, although there is a join the guestlist option this isn't on the main link.
TicketTailor - revolutionised our business
We have run over £300,000 of sales through - and we have had no problems with people turning up for events who are not "on the list"
Ease of use.
Technical support team very efficient.
Monthly fees much less than "Eventbrite" style services
We choose not to have any booking fees at all for our customers.
It just works...
My only reservation is that there is no support for multiple users, although we've been told this is on the roadmap.
Pay as you go all the way...
We were looking for an online ticketing solution for both paid and free events, that met our budget requirements, was attractive and relatively easy to use. Our events are both current and future (12+ months), often with gaps of months in between. TicketTailor's pay of you go feature works so well for us as we literally only pay for what we sell, at a great price too, whilst maintaining an online presence for our events 24/7. No ongoing service fee for our quieter months. Perfect solution for our growing startup. It has meant too that we can now house all our events on the one platform. Thank you TT!
Price. Pay as you go option. Responsive help desk.
Tricky sometimes to embed graphics or videos.
Formatting of paragraph spacing sometimes too very challenging.
Often have had an event that has big spaces in the copy that are only just good enough. I seem to have no space or a huge one. Not ideal.
As good as any other ticketing platform, but significantly cheaper
I've used many platforms and always come back to ticket tailor, i really recommend it.
Instant paypal payments for each ticket transaction
No middleman fees
Easy to set up and manage box office
Easy to manage guests
Easy to view basic insights on ticket sale performance
Occasionally need to manually resend ticket when someone doesnt recieve ticket
No warning if you go over subscription tier ticket limit, just upgrades automatically
Ticket Tailor are an extremely stable online management system for selling event tickets
Selling and monitoring of event ticket sales can be managed through your website and social media sites and becomes fully automated. It gives you an online booking office and enables the booking procedure UX to be easy to complete and payment can be secure through systems like PayPal. It automatically sends the customer the e-ticket and records their information for you to access at any time, along with sales data that can be invaluable for marketing and setting up other events.
You only pay per event or within a selected number of events depending on your payment plan. You pay monthly for the period of sales you want and can stop it at any time.
Their system can be used as stand-alone and/or integrates fully with your website and social media customer touch points.
Set up of your own box office is relatively easy, but it easier still if you spend time writing all or marketing information and promotional pictures before you log in. Then have everything ready to copy and paste and upload the images. However, you can save your event pages as drafts to return to later, or update at any time.
You can set up different methods of payment to suit your requirements and can design the interface to match your brand.
Once set up your box office becomes fully automated, so you can check in to your dash board as frequently or infrequently as you wish and check sales and data as you wish.
They have an app you can download to your smartphone to be used for checking in, which saves on buying or hiring in barcode scanners and gives great data and feedback on attendance for future events.
As a small event's organiser, there is not a lot we dislike. The only modification I would like to see is to the monthly payment plan.
It jumps from one event payment plan to 5 events. Maybe they could introduce a 2 - 3 event plan?
A Perfect Product for Paint and Wine Nights
My overall experience has been great with TicketTailer. I can easily track and manage my events and clients. I enjoy the ease of use of the product, quick customer service feedback and open and transparent payments.
TicketTailer is very easy to use for not only the administrator but also for the clients. The payment integrations give many options for client payment and also the mailchimp integration makes it simple to track and communicate with your clients. I also like the feature of being able to use it for in-store sales as well. TicketTailer software allows me to quickly and easily manage my ticket sales and keep track of events.
With the last update the quick 'Create Order' button was buried inside of each event making it more clicks just to create new orders manually.
Great Product for Event Ticket Sales
I have been using this after I migrated off of Event Brite due to the high fees. I am more than pleased with the transition. I have lowered my expenses by thousands of dollars per year and as a small business owner this has been huge! It does not do everything that some of the bigger players but I did not need most of the tools.
For the cost, it does almost everything I need. I run multiple events at a time and the configuration across the events is great. Great integration into my website. Extremely easy to use.
1. Need more email and customer outreach tools in the software.
2. Would like to sell additional add ons with pictures and options (not really deep on functionality at this time).
3. Reporting is super weak!
Perfect for selling tickets
Ticket Tailor is literally like adding a whole new department to my business. Its like having an event organizer. It does everything from sell tickets to checking in guests. It is really like having a full time employee. Its simple to use yet extremely efficient and dramatically productive. Even after the the event is over, it serves as a great organizer of past ticket sales. It links great with mailchimp so that you can keep in touch with your ticket buyers. This truly is the best thing I have for my business
Everything about this is great. It user friendly and very efficient. It saves a ton of time. Its like hiring an event organizer. Everything you need is here. easy to navigate, easy to keep track, easy to organize.
Nothing.. there was literally nothing I didn't like
Tailored to me
Just how fluid it all is. Easy to use and love the options to customize.
I don't necessarily have anything I dislike. The only thing is maybe not being able to upgrade to a different ticket purchase after already making a purchase. ie.. customer buys a general admission ticket and now wants a VIP ticket. I haven't been able to find away to upgrade unless cancelling an order.
Very good up & coming ticketing platform
Very responsive to emails and questions.
Almost all the features of industry-leader Eventbrite but about half the price
If you use Stripe for payments (which is the cheapest option), all events have to pay out to one bank account, which can be annoying if you run multiple events with different people. Also it doesn't have a mailing list like Eventbrite to promote your events, but otherwise very good.
simple intuitive and easy to manage
the dashboard give you all the information you need in one place! creating and maintaining the events is easy, the features to generate operator tickets, reissuing, cancelling, voiding , refunding tickets is a breeze. very good plans available for all size of events
honestly nothing to dislike, the one thing i would like improved (selfishly) is that if for a plan we have the ability to create 5 events when at the event itself if we have to scan tickets for multiple events we need to switch between events and it causes some issues with queuing. if we can merge the number of tickets allowed under 5 events into 1 event it might be better suited.
Great option for small nonprofit organization!
I've used it for 2 years and would definitely return. Great support, very reasonable choice, and easy to plug into our web site for ticket sales.
I like the ease of use in setting it up, along with very responsive help--even though so very far away from us! I also like the ability to suspend payment and use it only during the 2 months we need it for our annual fundraising event. Believe me, if we have more events where we sell tickets, we'll use it more often!
Would like a couple more options for ticket purchasers to indicate choices (e.g., meals). I've been able to capture the information, but it isn't visible in the report (only in the ticket). Maybe I just haven't figured it out!
Very Happy With Ticket Tailor
Very good customer service. Quick responses and follow up is rare in our experience and Ticket Tailor never fails to deliver quality support for us.
We use ticket tailor daily and it has worked very well for our needs. Steady product improvements and a strong base of features has made the platform ideal for the type of events we execute.
We wish we had more ability to customize the ticket ordering process. We would like to be able to program some logic when configuring the box office. For example, some basic if-then controls would allow us to truly customize things to suit all our ticket selling needs.
Highly Recommend Ticket Tailor
It has been a very positive experience with Ticket Tailor
The software set-up and ease of use in setting up events and getting it out to the public along with the efficient support service of the team.
The least, difficult but I have been arranging events that are held in 5* hotels and provide an option for the guests attending the events an opportunity to book hotel rooms for overnight stays. So the problem is the platform doesn't allow you to develop a "booking for rooms" structure very easily. If you have event seen a rooms booking there are several room options and then whether you will be a single, double or triple occupancy - then there is the number of days with check-in and check-out options that you have to choose.
This has been difficult with the existing platform but I have overcome it xomewhat....
Great ticketing software, reliable
Great ticket plaform for small events
Very good and will continue to use after 3 years with them.
Simple, good value for money and great customer service. Does the job well, easy to add tickets, track sales, export orders, refund customers etc. Also that booking fee to customer is optional - this is really good!
Still has fairly basic features, although they are always trying to improve which is noticeable. Would be great to have optional add ons during ticket purchases to reduce the number of tickets on main page (e.g. if your event has paid extras such as dining, spa, glamping...) also the option for customers to pay in instalments which is becoming popular in events. You can do this manually fairly easily but would be brilliant if it was a built in feature and customers got sent remiders automatically. And finally the option to collect emails for a mailing list, a GDPR compliant opt in or opt out at checkout.
Ticket Tailor Review
It’s been great. Very easy to use for the ticket buyers, great feature to be able to make a donation in the same transaction.
The reporting can use some work. I would like to be able to generate a list of everyone who checked into the event post event.
Very easy to set up and customization, and cost savings for non profits
Some of the reporting needs work. Would like to have a report that shows who checked in post event.
Great value for the money
I have been VERY pleased with Ticket Tailor. The customer service is excellent and readily available. For our needs (hosting events for up to 150 or so people) it has been the perfect solution allowing us to advertise and promote our events with direct links on Facebook as well as our website. We are a small business, so budget is of concern and the pricing options available are perfect.
The ease of use and the wide variety of options, the customer service, and the value. Also, the ability to put the service “on-hold” when not using it is amazing!
On occasion the location/mapping does not work correctly for venue locations. However, the work around is to select not to include a map on the listing.
The best value
I really love using Ticket Tailor. I’ve tried a few other products out there and it is hands down the best for my small, quickly growing business.
I love the simplicity and how easy it is to create an event. It’s also great that it supplies me with the widget code so I can embed the ticketing directly onto the website, allowing all traffic to be driven there. The flat monthly fee is insanely smart and saves us lots of money
There are a few things I wish I could add to the ticketing site, like add-on options for guests to order merchandise or multiple choice questions about food options, etc.
The BEST Ticket Software out there!
We have been using this software for a couple of years now and we appreciate it's ease of use and does absolutely everything we need it to. For us, the best part is the flexibility of using it only when our events happen. We set up events a few times a year and after each event is over we are able to turn it off temporarily and turn it back on when we need it again. You do not have to pay for what you don't use. All our administrators appreciate its ease of use, the ticket users appreciate that it is mobile friendly. We love Ticket Tailor!
We have not experienced anything we do not like about this software at this point in time.
Excellent Value for Money
Quick and easy to set-up
Easy to set-up events. I love the integration into my own site with copy and paste of pre-prepared code which means that clients don't need to leave my site to make a booking.
Limited functionality for more complex multi-day, multi-speaker events. ,