WebTitan

4.5 (258)
DNS-based web filter, malware/phishing protection & security

Overall rating

4.5 /5
(258)
Value for Money
4.4/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.5/5

96%
recommended this app
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258 Reviews

Miguel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use the SpamTitan Cloud. I like it! Low price and powerfull anti spam

Reviewed on 14/2/2018

Stop receiving spam!!

Stop receiving spam!!

Pros

It's very effective
You have a great anti-spam at low cost
License by email is great
Filter rules is easy to use

Cons

Very hard to find my subscription (expiration)
Spam list is slow during daytime
Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)
UI only in english

Cody
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

OpenDNS features without the Cisco pricing

Reviewed on 5/11/2020

I have had nothing but good experiences with WebTitan. This includes support and billing services...

I have had nothing but good experiences with WebTitan. This includes support and billing services as well as product functionality.

Pros

We replaces an onsite Barracuda webfilter 410 with the WebTitan service and did not miss a beat.

Cons

What's not to like. No hardware to maintain, simple setup, more than adequate reporting, similar feature list to competitors.

Alternatives Considered

Barracuda Web Security Gateway

Reasons for Choosing WebTitan

Retired a physical Barracuda Webfilter 410 after 5 yrs.

Reasons for Switching to WebTitan

WebTitan was an easy choice after comparing features and pricing.
Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Very average product. Works fine, but feels very dated in usability and interface

Reviewed on 9/2/2018

Less spam, since O365 spam filtering is woefully inadequate.

Less spam, since O365 spam filtering is woefully inadequate.

Pros

It does work fairly well at keeping out spam, and the daily summary emails of what is in the quarantine makes it manageable.

Cons

The interface feels horribly dated and has not improved at all since we started using it a couple years ago. It reminds me of early cpanel iterations in terms of UI.

Also, the inability to manage what file extensions are blocked is a let down (be it add more, or let ones through that we need).

Bradley
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product - Easy to implement!

Reviewed on 8/7/2019

So far, for the price, the software has exceeded our expectations. We have already implemented the...

So far, for the price, the software has exceeded our expectations. We have already implemented the remote agents to over 100 machines.

Pros

I love the ability to utilize the remote agent to allow computers to stay under our company's web-filter policy while working remotely.

Cons

The only thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

Steve
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Not bad

Reviewed on 31/8/2020

Pros

Implementation is easy, adding sites to the white/blacklist is simple. Creating policies is overall pretty smooth, have had to contact support a couple of times.

Cons

The DNS Proxy is another annoying black box VM to have to "maintain".

Alternatives Considered

Zscaler

Reasons for Choosing WebTitan

Sophos Web Gateway went EOL

Reasons for Switching to WebTitan

Much lower price, a simpler product that did what we wanted.
Syazila
Overall rating
  • Industry: Oil & Energy
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Really excellent in securing internet activity

Reviewed on 24/6/2021

WebTitan is my fast solutions for securing and shielding my internet connection health and...

WebTitan is my fast solutions for securing and shielding my internet connection health and preventing my computer from any attacks from spam and malicious attack.

Pros

I really like that WebTitan is working for me both for my work computer and my personal computer. It help me filtering the internet activities and blocking any suspicious traffic that my computer connect on. The GUI is really easy for a non technical user to implementing it in their system.

Cons

WebTitan support team is really passive and lacks of medium that they offer for us to connecting with them. I can only contacting them by email, and no other medium are available like phone number or live chat are supported. They should improve their support option.

Randy
Overall rating
  • Industry: Internet
  • Company size: 1,001–5,000 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most fundamental, widely used robust and effective system

Reviewed on 17/1/2019

If I talk about my overall experience, I would say WebTitan is outstanding software that helps me a...

If I talk about my overall experience, I would say WebTitan is outstanding software that helps me a lot in minimizing viruses.

Pros

The thing I like most about WebTitan is that it is extremely easy to use and configure. I like its' clear interface. It let us block malicious content and spam easily. It is no doubt an amazing product helping us a lot in kicking out harmful bad stuff. It is helpful in integrating with other network simply. I love its responsive support. Furthermore, in order to filter websites WebTitan is the best solution.

Cons

There is not anything to dislike about WebTitan as it fulfills all the needs of our company. I never face any problem whenever I use this product. It is a flawless app with lots of benefits. It has made my work easier for me.

Joel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very easy to use and works better than more expensive products.

Reviewed on 6/2/2018

Pros

The gui and setup are very easy to use. Network integration was easy and rule setup was very user friendly.

Cons

Slower response time for when I need in depth reports on specific users and their internet utilization.

Troy
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Bang for your Buck

Reviewed on 7/2/2018

Increased productivity and network security.

Increased productivity and network security.

Pros

The interface is as simple as it gets. Everything you need and nothing you don't. Customer service has always been prompt and effective. The support team has always been able to resolve my issues on the first try whether it be on the phone or via email.

Cons

There are a couple of features I wish were implemented, but given time I think it will come together.

Saleh
Overall rating
  • Industry: Consumer Services
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We were safe from Ransomware worst hits and our email accounts very clean of any illegitimate...

Reviewed on 12/2/2018

Pros

Multi layered filtering techniques and automated setup let you start directly with minimal configurations.

Cons

Sometimes defining Filter Roles requires some sort of knowledge on information security techniques.

abdul
Overall rating
  • Industry: Packaging & Containers
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy administration of webfiltering

Reviewed on 11/11/2020

good in web filtering easy to use, users idl time reduced. Webtitan tec Support closure time needs...

good in web filtering easy to use, users idl time reduced. Webtitan tec Support closure time needs to reduce.

Pros

Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure.

Cons

More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users.

Brian
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WebTitan is a great product for companies that want very granular control over user web...

Reviewed on 13/7/2018

It fits all of my needs for web filtering across my organization

It fits all of my needs for web filtering across my organization

Pros

I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.

Cons

They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.

Michael
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid product that has the functionality we need to keep the bad stuff out.

Reviewed on 6/2/2018

Easy to use, yet does a great job in stopping most of the bad stuff through.

Easy to use, yet does a great job in stopping most of the bad stuff through.

Pros

The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.

Cons

I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.

Lee
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and Easy to Set up DNS and Web Monitoring Solution

Reviewed on 20/10/2021

Overall very satisfied. For the price point, I don't think it can be beat.

Overall very satisfied. For the price point, I don't think it can be beat.

Pros

Fairly simple setup, easy to use and maintain, effective, and customer service has always been great.

Cons

Sometimes users end up with multiple profiles in WebTitan due to the way roaming laptops work. That's not necessarily WebTitan's fault but it's still annoying.

Derek
Overall rating
  • Industry: Furniture
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use, works well!

Reviewed on 6/2/2018

WebTitan has provided us with a stable web filtering platform that has worked well for us for many...

WebTitan has provided us with a stable web filtering platform that has worked well for us for many years. We feel comfortable that it is blocking and restricting as we have configured it to do so.

Pros

WebTitan is fairly easy to setup. It is available as a cloud based solution or on prem. You can get as simple or as complicated with your filtering as you like, it will handle most situations with ease.

Cons

There are still some issues with mis-classified sites being blocked when they should not be. The web interface could be updated a bit and organized a little better.

Anthony
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent easy to use product, top of the pool

Reviewed on 18/7/2018

Secured public access control to internet, blocking unwanted and in appropriate websites.

Secured public access control to internet, blocking unwanted and in appropriate websites.

Pros

It is a set it and forget it SAAS. Deployed for our guest/visitor internet access. Simply works very well, bad and good sites are categorized quickly and access is secured. All for a very good price. Far less than Cisco. Support and Setup were very responsive.

Cons

NONE, it does exactly what we need it to do. It is not free. We have not deployed all features, so I cannot attest to those.

Response from TitanHQ

Anthony,
Thank you kindly for your 5 star review of WebTitan.

One of the major strengths of WebTitan is in securing public wifi access and blocking unwanted and inappropriate websites on guest wi-fi.
I'm delighted you found that to be the case.

Thanks again for taking the time to give us a good review. It's hugely appreciated

Kind regards,
Dryden
Dryden Geary,
Marketing Director,
TitanHQ

Todd
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am liking it a lot better than Umbrella by Cisco, which we were previously using.

Reviewed on 10/7/2018

It is already saving me a lot of time.

It is already saving me a lot of time.

Pros

The simple interface is the best feature. When Cisco bought OpenDNS, they revamped the UI to make it look "modern", but they also made it a lot slower to use and find the info you need. With WebTitan, I am finding that I can log in, quickly look for blocked users, check their individual traffic, and get out in less than 5 minutes. With Umbrella (formerly known as OpenDNS), I just wasn't even bothering to look at traffic because the experience was frustrating. Now with WebTitan, I am finding that I am using it daily again because it is quick and easy to use and doesn't make me feel like I am fighting with the UI.

Cons

The only minor complaint I have so far is that I wish the Reporting tab had an option to consolidate hits by domain name. When I am looking at traffic for a single user, it would be very helpful to just click that and see 1 line per domain that they visited rather than a separate line per hit to that domain. I know I can probably write a macro to do it in the CSV file, but being able to do this in the web UI would be amazing.

Paul
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply works...

Reviewed on 9/2/2018

The main benefit is having the confidence that the product will perform the needed job without...

The main benefit is having the confidence that the product will perform the needed job without constant attention and/or tinkering.

Pros

Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Cons

Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.

Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Out of the box web filtering solution

Reviewed on 15/5/2018

Pros

Good real-time reporting
HR can can be given a role to maintain blacklists/white-lists/individual user permissions
Customization - time of day, categories etc
AD integration - reports on the user rather than IP address
Great support

Cons

No viable cloud solution yet to report back based on user (just reports on IP address)
Trouble implementing or upgrading with a complex internal domain

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

The software works as advertised. It's easy to configure, and requires very little maintenance...

Reviewed on 6/2/2018

Pros

I like the simple and easy to use interface. It allows for the users to self regulate their spam emails. The option to get an additional email with the list of blocked emails is great.

Cons

My only complaint about the software is there is no ability to label an email as spam within outlook. This option would allow to reduce the spam email even further.

Robert
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SpamTitan has cut-down on spam for me and many of my clients dramatically.

Reviewed on 7/2/2018

I resell it to my clients

I resell it to my clients

Pros

The interface is very clean and fast, though a bit outdated-looking. The spam digest reports look nice and contain enough info to be very useful.

Cons

The cost is very high. Setting up custom filters is difficult. There should be quicker and easier ways for end-users to block messages from senders that change part of their address every time. Multi-factor authentication would be a plus. Would be nice to configure spam digest timing individually for each domain and possibly multiple digests per day. The Outlook add-in is very user unfriendly to install and configure and there seems to be no notifications of updates.

James
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We've been a WebTitan customer for 5+ years now. Great solution for our small office!

Reviewed on 9/2/2018

Pros

- Visibility; reports, history etc
- Support; fantastic response time and one on one help
- Active Directory integration
- Ease of set up and implementation
- Quick method to white-list sites

Cons

- Needs request reboots to keep things working well
- Some HTTP 1.1 sites simply will not work, even via bypass

Steve
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Webtitan feedback

Reviewed on 11/9/2020

A hell of a lot of personal maintenance trying to get it working as expected.

A hell of a lot of personal maintenance trying to get it working as expected.

Pros

it is relatively inexpensive and initially easy to deploy.

Cons

The licence key being on the config.ini which also managed dns forwarders and bypass ip is difficult to manage once the product it out. The licence key keeps changing so that you cannot audit them in a script. If you need to add a new dns forward, you have to script this which out changing the licence key. Currently our install is still not working as it should as bypass does not seem to be doing its job so we are relying on dns forward when we shouldnt have to. Any changes require scripting. If the licence key was not in the config.ini then ammendments would be easy to make, but i would not recommend this product unless you have a good powershell scripter. We have had various issues with the product that are hard to track until you stumble on them.

Dianna
Overall rating
  • Industry: Libraries
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Blocks what needs blocking

Reviewed on 14/2/2023

I think the first year has a learning curve. After that, it isn't as hard to go through your...

I think the first year has a learning curve. After that, it isn't as hard to go through your program. I appreciate that it works in the back ground so I don't have to constantly observe the web sites used here.

Pros

The best part of WebTitan is not having to worry that illegal sites are being looked up in our business.

Cons

Soooo many sites are blocked, even IF they belong to allowed categories. I wish we could "ADD" sites to the allowed list directly from the email alerts. There are too many steps to get to the Add sites page. Plus, there are several times when an allowed page is blocked again.

Janus
Overall rating
  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

SpamTitan is well worth it!

Reviewed on 13/2/2018

SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black...

SpamTitan HQ Almost made Spam a thing of the past for me, while I can still deliver and white/Black list, from the daily report, in my inbox.

Pros

SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

Cons

For an untrained individual like myself, it was not so easy to set up.
I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook).
I would also like to see the option of user blacklisting by content.