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520 Reviews

- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpamTitan has saved me, saved my company time, and has some of the best support people around.
Reviewed on 10/7/2018
Just sorting the crap emails automatically that come in saves my company hours in man hours. It's...
Just sorting the crap emails automatically that come in saves my company hours in man hours. It's also blocked malicious attachments which is awesome because the weakest part of any security is always the people. This helps with that tremendously
Pros
It's as close to "set it and forget it" as you can come in the IT field. Right out of the box support helped me set everything up in less than 20 minutes, no hardware to worry about, nothing like that. Literally all I have to do is check to see if something was blocked incorrectly once in a while, white list it, and done.
I've been using spam titan for almost a year and in that time we have blocked over 200k spam/malicious emails for a 30 person company before they even hit employee mailboxes. I shut off the service for 48 hours just to make sure it easy legit, it was, and I haven't shut it off again since.
Whitelisting and blacklisting domains and specific emails are super easy.
Support Staff are awesome and go into detail when resolving problems if they were to arise or even if you just have a question. They have always been friendly and curteous and super personable and have been some of the best people to work with in all my years doing IT.
Cons
The only thing I feel is missing is the ability for cloud users to create their own key word filter. Don't get me wrong, the spam filter itself is amazing, just a bit more precise control on my end to mark specific phrases or words as spam would be nice.
Being able to see the email body of messages that come in as SPF fails would be helpful at times as many company's we deal with have auto invoicing that fails SPF.
Other than that no issues!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Efficient Email Spam Filter
Reviewed on 23/3/2020
Blocks everything it needs to from mail, virus's, malware, etc, does its job.
Blocks everything it needs to from mail, virus's, malware, etc, does its job.
Pros
They offer free 30 day trial to test it out. If you have nothing in place currently, you will see that a spam filter is needed. Also say 99.99% rate but found that a bit more spam still sneaks into mailbox but does great job at getting rid of most of it.
Cons
There are other hardware pieces and software out there that works better as a spam filter. Barracuda products give way more control and feel the block rate is better as well.
Alternatives Considered
Barracuda Email Security GatewayReasons for Switching to SpamTitan
Wanted to give it a try since offering the trial they do, didn't disappoint that's for sure.- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
SpamTitan Experience
Reviewed on 5/9/2018
I look forward that the appliance solution can be more stable and features improved. Overall, it is...
I look forward that the appliance solution can be more stable and features improved. Overall, it is a very good solution and definitely value for money. But the solution inconsistent stability and lack of the above features creates disadvantage for the solution.
The support still needs to improve. The experience with the support is not good as the follow up from the support team is rather poor. Would be good to have a performance survey for the support after each incident. So far, there is no follow up and the incident left open.
Pros
Simple and fast to setup
Value for money
Cons
Somehow the gateway appliance is still not very stable. Experienced:
- History listing suddenly disappears
- Sometimes the application refreshes and hangs
- when click on the details of the quarantined mailbox, the details appeared only after some time
Improvements:
- Our customers are asking if the subject, delivery status can be permanently displayed. Currently if logoff, it must be checked again to display
- No export function for the global whitelist
- RBL listing - when disabled, all the RBL list is removed and has to be added in again upon enable
- Global whitelist should allow multiple addition before saving. Currently only can add one by one
- Industry: Import & Export
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Value for the money
Reviewed on 2/10/2023
We depend on the protection to keep malicious links/malware out of our systems. We have had very...
We depend on the protection to keep malicious links/malware out of our systems. We have had very few problems.
Pros
Catches most of the junk that circulate.
Cons
Stops correspondences from known email senders, even within our own employee group.
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Email security
Reviewed on 27/11/2019
Strong product with a nice future packages. Good Quality of Service and Support. It was a good...
Strong product with a nice future packages. Good Quality of Service and Support. It was a good decision to replace our Barracuda Email Security Gateway with SpamTitan.
Pros
Our business requirements on features and graphical interface performance including the price made for us the decision.
Cons
Some basic Features necessary for Enterprise environment is not given out of the box.
Alternatives Considered
Cisco Secure EmailReasons for Choosing SpamTitan
It was because of features and security requirements and at the end also a price decision.Switched From
Barracuda Email Security GatewayReasons for Switching to SpamTitan
Price and future package- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
IETS Review
Reviewed on 17/11/2020
so far so good, the support people are great at helping out, very knowledgeable
so far so good, the support people are great at helping out, very knowledgeable
Pros
Practical and easy to use, it offers options for the liberal and conservative companies I deal with on a daily basis. This is what I really like about this software.
Cons
I would like to see the reporting features work a little more intuitively, it is not really wysiwyg. that i would like to see,
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No headache spam protection
Reviewed on 8/7/2019
Pros
I love how easy to use SpamTitan is (coming from a Barracuda Appliance) and it just works at a very reasonable price per mailbox.
Cons
UI could be slicker, but honestly if it works great it doesn't have to look great.
Response from TitanHQ
Lyubomir thank you so much for your kind review - the SpamTitan product team will be delighted. They've been working very hard on the product over the last few years.
thanks and continued success,
Dryden
Dryden Geary,
TitanHQ
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Satisfied Client
Reviewed on 6/12/2019
This has been a better tool for us compared to our previous provider
This has been a better tool for us compared to our previous provider
Pros
I like the accuracy of blocking/allowing emails. Much less spam gets through from previous software
Cons
I wish the cloud version we had allowed individual users to manage their accounts line
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Works well
Reviewed on 29/7/2019
We have fewer sales emails and most of the spam is filtered properly.
We have fewer sales emails and most of the spam is filtered properly.
Pros
Using the software is simple and easy . The setting are straight forward and the features are decent. The customer service is outstanding.
Cons
Customizing features is easy because there are very few customizations, setup is a bit confusing, and sometime it blocks emails from contacts.
Alternatives Considered
Trend Micro Deep SecurityReasons for Switching to SpamTitan
Cost and ease of use, recommendation from our IT department.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Setup was very straight forward
Reviewed on 13/7/2018
Once we got through the growing pains we don't have to field many helpdesk tickets from users...
Once we got through the growing pains we don't have to field many helpdesk tickets from users getting use to this software coming from our previous spam filter. The other big benefit is that our previous spam filter service provider was about to double our yearly rate so your software ended up having a better spam detection rate and was also less expensive.
Pros
Easy to setup and maintain. The detection rate is fabulous. When we initially setup the software we were getting tons of false-positives but this subsided after several weeks of use after which time I assume the system started to pickup on the types of emails that we consider legit.
Cons
It would be better to have a more well rounded user portal. For those users with many false-positives in an email notice it would be good to have a way to release the emails without opening a web browser tab for each and every email to be released or at least bring the user to the portal login page so they can easily manage many releases if this is not possible through the email client. Not a big deal but it is a little annoying personally for me.
I believe in the beginning I was told that there was no user portal to then later find out that there was one. Not sure where the disconnect was but this feature ended up being quite crucial for the owner of the company I work for as he was used to working in the portal of our previous product (Barracuda).
The other problem that was noticed earlier on is that the daily summary emails would have these crazy ambiguous email addresses in them in the "From" field which I was told couldn't be modified. The owner of the company was very confused by this as the Barracuda would show us both the technical from address as well as what would normally appear in the mail client and would have more meaning to the end user and give them a better idea if the email was spam or not. I suggested at the time to the tech\sales person I was speaking with that this should be changed to at least show both "from" email address' so the end user is armed with more information to make an informed decision about the email being spam or not.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spam Titan Rocks
Reviewed on 14/11/2022
Pros
The deployment went very smooth and customized to our environment very well. Every obstacle we had was dealt with and overcome. The product is way better than other competitors with appliances. We can ramp up a vm and transfer the config in minutes if there is an issue.
Cons
It takes a few minutes to get used to the interface and it is hard to find the email log at first.
Reasons for Choosing SpamTitan
Customer support and pricingSwitched From
Barracuda Email Security GatewayReasons for Switching to SpamTitan
Pricing- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Say byebye to spam!
Reviewed on 2/8/2018
With over 500 mailboxes, spam had become a major problem for users. Not only was it an exposure...
With over 500 mailboxes, spam had become a major problem for users. Not only was it an exposure point for phishing scams, but viruses as well. Along with just wasting resources on my email server and clients computers. Spamtitan has put a stop to most, if not all of the spam related issues my organization had. It is worth every penny.
Pros
It has greatly reduced the amount of spam getting to my users. I hesitate to put a % to it for fear of being low, but I say 90% of the spam that use to get through is captured now. Not only that, but I can easily blacklist or whitelist specific addresses or domains. Something that was a painful process on my previous spamfilter platform. You can also pull metrics and reports to show how much mail has been processed and how much has been caught.
Cons
The setup process can take some time, but their support staff are very helpful and will get you through it. It is worth the setup pains for the filtering it provides though.
Response from TitanHQ
Thank you kindly for your review.
I'm delighted you found SpamTitan support staff helpful, I'll pass on the message.
When you have time don't forget to look at our web security layer, WebTitan, and our email archiving solution, ArcTitan.
Thanks again for taking the time to give us a good review. It's hugely appreciated
Kind regards,
Dryden
Dryden Geary,
Marketing Director,
TitanHQ

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product and Easy to Use
Reviewed on 7/9/2018
SpamTitan has done an excellent job of clearing out the loads of spam we were getting prior to...
SpamTitan has done an excellent job of clearing out the loads of spam we were getting prior to putting the product in place.
Pros
After going through a fairly simple setup, SpamTitan just works. It does a great job of stopping most spam and has a small number of false positives. It is also pretty easy to set up notifications on any blocked emails to ensure that proper capture is occurring. One side feature that I really like is using the web interface to see what emails have been allowed through. Using that information, when a client calls and tells us they sent an email that we didn't get, I can immediately look on SpamTitan to see if the email reached our servers at all. This allows me to very quickly determine if an email that never reached us was blocked on by our servers or prior to reaching us at all.
Cons
If you change a filter in the web interface to return too many records, the site will sometimes hang.
I have sent in questions for support once or twice, and I do get a reply very quickly that the staff will address my question, but I often never get a response after that.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software for a low cost
Reviewed on 10/11/2020
Pros
In our company we have been using Spamtitan for more than 6 years to deliver mail service to our clients. The default configuration can be somewhat permissive, but is extremely flexible so it can be easily optimized.
On the other hand, it allows you to send a summary of spam to end users, who can review filtered emails daily without directly exposing them to malware or viruses
Cons
The cloud version of the service works well but has several configuration limitations that must be maintained by default, so I highly recommend the on-premise version
Alternatives Considered
McAfee Network Security Platform- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpamTitan is my go to for Spam Blockiing
Reviewed on 12/7/2021
My overall is experience with ST is great. The value for the money is amazing and it just works! ...
My overall is experience with ST is great. The value for the money is amazing and it just works! The sales and support teams are great!
Pros
I've had the opportunity to trial many different spam blocking services and I always go back to SpamTitan. Their locally hosted virtual appliance or their cloud service are both amazing and block spam effectively. I really like the ability to send quarantine reports on demand and manage your settings in the user portal.
Cons
I would like the ability for some more reports.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpamTitan Cloud Review (after 2 years use)
Reviewed on 7/9/2018
My company has used the SpamTitan Cloud solution for approximately 2 years without experiencing...
My company has used the SpamTitan Cloud solution for approximately 2 years without experiencing noticeable technical issues or downtime. I occasionally need to add a white list entry or release emails that are not SPAM. The end users get a daily email to allow them to identify emails caught in their SPAM filter and decide how the application should handle them. The licensing count is not tied to a specific domain which is attractive if you support multiple domains or are an MSP.
Pros
- The application is stable and requires little maintenance.
- Support is responsive and knowledgeable
- Cost is a good value and pricing structure allows for use with multiple domains to maximize licensing.
- New email addresses are automatically learned to ease administration and automate licensing needs.
- Good reporting
- User self maintenance works well.
Cons
- Not really an issue for me, but there is no mobile admin client.
- Web interface seems dated, which is not a concern of mine, but it could turn off some admins.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Pservice with a great product!
Reviewed on 10/9/2018
We have seen reduced amount of phishing emails as well as overall Junk mail. The best part of the...
We have seen reduced amount of phishing emails as well as overall Junk mail. The best part of the product is it takes on a lot of the junk traffic that we would otherwise see hitting our network and email servers and filters it before we receive the emails. Also the ability to still receive email when the email server itself is offline is a big benefit in maintaining business continuity.
Pros
The service as well as the products we use with TitanHQ have been rock solid since we started. We are an MSP so reliability and ease of use followed up by excellent responsive customer service are only magnified by the amount of clients that we use with TitanHQ. Currently we server over 500 individual users and no one has had a complaint. This has been a wonderful partnership so far and we will continue to use the. Right now we currently use ArcTitan and Spamtitan with much success.
Cons
There is not really anything to like about this company or the services they provide.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Works well with O365!
Reviewed on 13/11/2020
Overall, it took a while to get familiar with the product and understanding all the possibilities...
Overall, it took a while to get familiar with the product and understanding all the possibilities that are available to me. I talk with support frequently and I usually get a response pretty quick. Since coming familiar with the product, we've got quiet the setup configured to guarantee a relationship for life. I use it daily and cannot express enough how much headache SpamTitan has saved us from in regards to blocking malicious and virus content from entering into our organization. I'm happy to be a SpamTitan customer and plan to do so for a very long time.
Pros
The ability to create as many Content Filter rules that I need with no limits on what I can or cannot block
Cons
There are often times I need to review or release an email quickly while on the go. I know in a server setup a mobile app may not be possible, but it is a bit of a pain to have to stop, find login info and fiddle through the tabs on a small screen to view what you need in a fast pace environment.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A product that does a great job
Reviewed on 26/11/2019
Our previous product was not stable and didn't filter out spam as well as we wanted. This tool...
Our previous product was not stable and didn't filter out spam as well as we wanted. This tool exceeds out expectations!
Pros
I really like the customization that is available for this product. We have total control over the spam filter environment for all our customers. The environment is stable which is very important to us and our customers. The support staff was great when we were getting our environment configured. They were quick to reply to emails and reach out to assist us as needed. The spam filtering is top-notch and much better than other products we have used.
Cons
It can take some time to learn the environment and get it configured to your needs. That is expected when you have an environment like this that allows you to have total control.
Reasons for Choosing SpamTitan
stability, options, and performanceResponse from TitanHQ
Jeff thanks for the great feedback and I'll pass your support score on to the support team, very important to them. Delighted to hear that our spam filtering is doing the job for you guys.
Thanks for taking the time to give us such positive feedback
Dryden Geary,
TitanHQ
- Industry: Design
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love SpamTitan
Reviewed on 10/11/2020
It's been great. Whenever I've needed to contact support they've been fast and really helpful.
It's been great. Whenever I've needed to contact support they've been fast and really helpful.
Pros
This really solves my spam problem. I've used barracuda in the past but it was too expenisve for a small company like myself. SpamTitan is the perfect solution. Easy to set up and use.
Cons
I wish you had an option where I could resell SpamTitan on a "per user" basis. Then I could sell spam filtering to some of my clients.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpamTitan Provides Excellent Protection
Reviewed on 14/11/2022
It has been fantastic and I absolutely love the product.
It has been fantastic and I absolutely love the product.
Pros
Integration was easy, post sales team ensured all the steps were taken correctly and it is highly effective.
Cons
The layout is slightly dated and reminds me of older software like Magento's backend. Graphs could be flashier and there could be more of them, but these are minor things for me. However, they may matter more to others.
Reasons for Switching to SpamTitan
Ease of integration, archiving, and price- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hands down best choice for on premise filtering
Reviewed on 10/12/2021
Pros
We were looking no for an on premise solution. This was by far the best we found.
Cons
Sales can take a while to get back to us for renewals
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Say Goodbye to Spam with SpamTitan
Reviewed on 1/11/2018
Pros
In this day and age, acquiring an anti-spam software is an absolute necessity and not a luxury. I hate having to keep filtering my email and blocking the scammers out there. It can take a lot of time doing that and it’s better to have a software that can help you with that. I found SpamTitan to be ultimate choice and in dealing with this matters. It’s very straightforward and all it does is eliminates spam, protects you from viruses and fraudulent emails. I can spend more time working on my other tasks instead of filtering the spam. SpamTitan is a great investment.
Cons
I don’t have any problems with this software. It has made my workload so much easier and I don’t have to worry on any threats. I’m thankful for this software.

- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpamTitan to shield my email from spam intrusion
Reviewed on 5/6/2021
Pros
This product has a lot of customizing options, which I like. For all of our customers, we have absolute control over the spam filtering system. The environment is steady, which is critical to our clients and us. When we were setting up our environment, the support personnel was accommodating. They responded quickly to emails and reached out to help us when we needed it. The spam detection system is excellent, far superior to other products we've used.
Cons
Learning the environment and configuring it to my needs can take some time. That's is to be expected in a situation like this, especially when we are dealing with very advanced tools or features that SpamTitan has provided.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best anti-spam appliances available
Reviewed on 4/12/2018
Pros
A very good anti-spam filter with a lot of options. Suitable for any mailserver (I use it with a linux-based mailserver, but you can use it with Exchange as well). From time to time upgrades are available. These updates are running smoothly, I never had problems with it. We use spamtitan for 5 years now, we had only one actual problem during this period. That problem was solved quickly by the spamtitan helpdesk.
Cons
As from version 7, they've replace Kaspersky anti-virus gateway by Bitdefender. In my opinion, Kaspersky had a higher virus detection and worked better. There is also an extra free anti-virus gateway "Clamav", but that one I had to disable because of some troubles.