ImportOmatic

4.4 (116)
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Turn Data into Connections

Overall rating

4.4 /5
(116)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
3.9/5
Customer Support
4.4/5

90%
recommended this app
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116 Reviews

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Product saved us so much time

Reviewed on 14/12/2018

Pros

The company s so amazing. They are one of the most helpful company's that I had the pleasure to work with. Not only do they tailor their software to your organizations needs, they are always transparent and respond so quickly. It is a lot of work to set up your import for your organization, but they dedicate hours of training and one-on-one conferences to help you. Everything is really taken step-by-step, which helps for the process to not be overwhelming. They work with you to make a schedule and plan. Everything is set up pretty fantastically.

Cons

I honestly can't even think of something that I don't like wit this software yet.

Tim
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Real Time and Headache Saver

Reviewed on 22/2/2019

ImportOmatic has enabled me to import lists of constituents, with their address info, multiple...

ImportOmatic has enabled me to import lists of constituents, with their address info, multiple phone numbers and email addresses, multiple pieces of education, and multiple constituency codes all in a single import, without ever needing the Import ID.

ImportOmatic has saved me all kinds of time and frustration in importing data, doing comparisons, creating queries of external lists. If given the choice between doing a traditional import or using IOM to do my imports, I don’t think I can imagine a scenario where I would choose the traditional import method.

Pros

It gets data of all kinds into Raiser's Edge much easier than with the traditional import process. And it can import a plethora of vastly different types of data in a single import. Not needing an Import ID for every import makes comparing lists of incomplete information received from external sources against my database a much simpler process than the traditional method. From there, I'm given all kinds of control in whether I want to update the information we have on hand, or simply create a query of people off that list (or both). I can either automate individual options (or the whole thing) or go through them one at a time for full control.

Cons

My only small gripe about ImportOmatic is the initial learning curve made figuring out how to use it a bit tricky. When we got IOM some 3 years ago and I was setting up my first few imports... that was a somewhat confusing challenge to navigate all the possible options (even with training). Now that I've been using it for a while, they've improved that process quite a bit and I'm able to get even more types of data in than I initially was. I also have several templates built at this point that allow me to get my complex datasets into Raiser’s Edge with minimal need to build a new import every time.

Lauren
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

ImportO Matic Review

Reviewed on 28/2/2019

Pretty good overall, just has a duplicate problem.

Pretty good overall, just has a duplicate problem.

Pros

Its easy to use - user friendly. Easy to train others.

Cons

Sometimes just shuts down out of nowhere. Does not always catch duplicates. Does not catch proper case files and just creates duplicates for them.

Response from Omatic Software

Hi Lauren-
Thanks for taking the time to complete a review for Omatic Software. We value your input!
Our support team would be happy to look at the issues you are having around duplicates. Feel free to reach out to me at [email protected] and I can help set up some time with them.
Thanks,
Marcia
Customer Success Team Lead

Jamie
Overall rating
  • Industry: Fund-Raising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ImportOmatic is vital for Raiser's Edge

Reviewed on 12/12/2017

The ability to import records into Raiser's Edge more easily and seamlessly than with any other...

The ability to import records into Raiser's Edge more easily and seamlessly than with any other product or Blackbaud feature.

Pros

ImportOmatic is the most flexible and precise importing tool available for Raiser's Edge. It integrates seamlessly and makes possible the importation of both new and established records in Raiser's Edge at the same time. As a Raiser's Edge power user and consultant, my first order of business before beginning any major project in Raiser's Edge is to make sure I have ImportOmatic available.

Beyond the base package of ImportOmatic, the ImportOmatic connector for Luminate Online to Raiser's Edge is the best connector available. I prefer to use this connector over the Blackbaud version as it is much more flexible.

Cons

I wish ImportOmatic did a better job of matching phone NUMBERS to established constituents, rather that just phone TYPES. It is my biggest aggravation with this product, and I hope it is resolved soon. I also find the address scoring feature (for matching an incoming address to a constituent's current address) annoying at times because a +4 on a ZIP code will significantly impact the similarity score between addresses, thereby requiring more "touching" of the record than necessary. That said, ImportOmatic is still way better at both of these types of processing that other products.

Michele
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Improved Gift Entry

Reviewed on 1/12/2020

The process working with our rep and getting us up and running was pretty smooth. The training was...

The process working with our rep and getting us up and running was pretty smooth. The training was probably the most frustrating trying to find 3 hour blocks of time to get the training and profiles set up. We are actually scheduled for more profile builds for the events and have purchased ScoreOmatic as well and will be getting that set up after the first of the year.

Pros

This software has made the entering of gifts and constituents much easier and faster. It was a learning curve, more so because our online donation forms are intricate. I have saved valuable time and paper using this software. I wish we had done this sooner.

Cons

I think what I need is there. It is just learning to use them and the profiles effectively. I don't have anything negative to say. I think most of my issues are actually with our forms and trying to figure out how to incorporate them into the profiles correctly.

Response from Omatic Software

Hi Michele, thanks for leaving us such a wonderful review. We are thrilled that you're pleased with your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Clint
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The missing interface that you didn't know how much you needed

Reviewed on 1/12/2020

A bit of a learning curve, but way easier to learn then trying to do a manual batch import into RE....

A bit of a learning curve, but way easier to learn then trying to do a manual batch import into RE. I honestly believe blackbaud designed certain aspects of their software to be difficult on purpose, so that you'd spend more money on all the add-ons they provide... That's why omatic has a niche, and I think it's an essential add-on for any organization that uses RaisersEdge. The bonus is it's extensibility to serve as the import interface between pretty much anything and RE.

Pros

The matching algorithm - the software allows you to tweak the settings to precisely determine what is a matching record and for possible matches at what score or threshold level to prompt for user interaction to step in and make that determination if it's not so obvious.

Cons

interpreting errors when you generate exception logs- the log captures what looks like java runtime exceptions and most end users are not programmers, so if you can't decipher what the error actually is, you're only option is to search the KB articles or put in a support ticket. I think there needs to be an interpreter software piece that can read in those exception logs and provide something a bit more human readable- I think we spend more time trying to decipher the error logs then actually running the automated process- so is it truly saving the end user time? depends on how many errors there are...

Response from Omatic Software

Hi Clint, thanks for leaving us a review! We're glad that you're pleased with your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. If you have further issues, our Customer Success team would be more than happy to help! Thank you for your kind words and we look forward to hearing from you again.

Donna
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Indispensable Tool

Reviewed on 21/12/2020

We've been able to achieve our goal of having ALL gift data recorded in Raiser's Edge, not just...

We've been able to achieve our goal of having ALL gift data recorded in Raiser's Edge, not just names and totals. With events of $3 million, it's essential to use this data for more than just the recording of gifts. It's used to import team, participant and area info from Classy which helps us in too many ways to list.

Pros

We like to import ALL data from ACH deposits, from multiple revenue streams. Having IOM allows us to do that after an initial setup and some maintenance. It would be time-prohibitive without the tools.

Cons

I would like to be able to add to the dictionary on-the-fly.

Response from Omatic Software

Hi Donna, thanks for leaving us a review! We are glad that you're pleased with your experience both with our products and support staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Julie
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Data Import

Reviewed on 1/12/2020

Pros

Once the dictionaries and import files are programmed, the data easily transfers to Raiser's Edge daily. The online programming assistance helps with setting up the forms since we are not programmers.

Cons

Setting up the import forms can take time and every field needs to be mapped correctly. Once the form is set up, then the ease of use is amazing.

Response from Omatic Software

Hi Julie, thanks for leaving us such a wonderful review! We are thrilled that you're pleased with your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Evan
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Integration for Classy-Salesforce

Reviewed on 22/1/2021

I highly recommend this product! Our non-profit has only positive things to say regarding Omatic...

I highly recommend this product! Our non-profit has only positive things to say regarding Omatic Cloud Software. Considering that we are to small to have a formal IT department and do not have a Developer on staff- this eases burden, permitting us to focus our efforts on mission. In 2020, that meant feeding over 6.5 million meals to families whose livelihoods were drastically impacted by Covid-19.

Pros

The support team aiding in set-up made the process seamless. This system has not only reduced duplicate data within our CRM by 95%, but has increased confidence amidst our organization’s leadership with CRM reporting.

Cons

I found it somewhat challenging to asses platform error messages. Having an online reference for error messages with troubleshooting measures would be a great resource for consumers. I believe it would not only build confidence through understanding data flow, but also cut back on need of tech support with issues that may be resolved by the user.

Response from Omatic Software

Hi Evan, thanks for leaving us a review! We are glad that you're pleased with your experience both with our products and support staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Nice Add-on Tool

Reviewed on 15/2/2019

Pros

How it integrates with Raiser's Edge in the importing of files

Cons

The complexity of setting up the file - it would be nice if templates were available

Iris
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Easy to use for non-technical user

Reviewed on 22/1/2021

I'm very satisfied with Import Omatic. It works well with RE/NXT. Although there is already a RE...

I'm very satisfied with Import Omatic. It works well with RE/NXT. Although there is already a RE Import in the database version, Import Omatic provides a more flexible and easy to use for any non-technical user.

Pros

It is a great a great platform for RE and NXT for data import. Our department relies on Omatic daily. The best part is the customizable set up on different module to check duplicates. Duplicates is always the issue in our database. The data dictionary and static field can be re-used and cut our development time half every time we create a new job.

Cons

Automation in RE desktop version is not available.

Response from Omatic Software

Hi Iris, thanks for leaving us a review! We are glad that you're pleased with your experience both with our products and support staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Kim
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you have RE - then you NEED to have Omatic

Reviewed on 22/1/2021

Pros

Importomatic is the single most important third party upgrade to RE. Simple to use - it has saved us thousands of hours in importing and has helped tremendously in keeping our database clean.

Cons

Setting up configuration files can be tricky and you really need to know what each type of import needs in terms of required fields.

Response from Omatic Software

Hi Kim, thanks for leaving us a review! We are glad that you're pleased with your experience both with our products and support staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Sarah
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great help!

Reviewed on 7/12/2020

Pros

I love that I can import my daily donations with ease. Saves me a lot of time during the day.

Cons

Sometimes updates will mess up my imports and I have to go through and figure out where the disconnect is happening.

Response from Omatic Software

Hi Sarah, thanks for leaving us such a wonderful review! We are thrilled that you're pleased with your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Sudha
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Software

Reviewed on 2/12/2020

Great

Great

Pros

Easy to use and is an excellent data migration tool.

Cons

Mapping fields differently labelled to the original record fields.

Response from Omatic Software

Hi Sudha, thanks for leaving us such a wonderful review! We are thrilled that you're pleased with your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Robbin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Useful tool for data management

Reviewed on 1/12/2020

I use Omatic software to help identify possible duplicate records within our database. The...

I use Omatic software to help identify possible duplicate records within our database. The thorough analysis makes it manageable to verify the information and thereby merge records for more useful record management.

Pros

I like that I'm able to use Omatic software to help troubleshoot problem areas in our database so that our information is correct and relevant.

Cons

Occasionally the software can contribute to our database running slower, but only during high-traffic periods within our company.

Response from Omatic Software

Hi Robbin, thanks for leaving us such a wonderful review! We are thrilled that you're pleased with your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Mubo
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mubo's Review of ImportOmatic

Reviewed on 25/1/2021

I use ImportOmatic to import and update records including graduate students' records, Appeals, and...

I use ImportOmatic to import and update records including graduate students' records, Appeals, and Action Reports (Contact Reports).

Pros

I like that it is very fast in uploading records into Raiser's Edge. I also like that it scans records and suggests if records being imported into Raiser's Edge should be matched with a record already in Raiser's Edge or if the incoming record should be added as new records, etc.

Cons

Setting up dictionaries can be a bit challenging.

Response from Omatic Software

Hi Mubo, thanks for leaving us a review! We are glad that you're pleased with your experience both with our products and support staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Uttam
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OMagic

Reviewed on 17/2/2019

We are very happy with IOM and have been using for the past five years plus. It makes importing...

We are very happy with IOM and have been using for the past five years plus. It makes importing easy for all level RE users.

Pros

Ease of mapping fields and detailed process doc makes importing records easy. The added feature of creating a gift batch or adding records to an existing gift batch is also very handy.

Cons

We do not have any negative experience to share

Milly
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Useful but at times frustrating

Reviewed on 21/2/2019

Importomatic is definitely a help in getting masses of data into our database. However, it is...

Importomatic is definitely a help in getting masses of data into our database. However, it is clunky and limited, without the ability to tailor it to our specific needs.

Pros

It does what we need - enables mass import of large quantities of data

Cons

It's inflexible - we have to do a lot of workarounds to make the data fit

Most frustrating - every time Importomatic makes an update, we have to re-map EVERY profile, which is time consuming and frustrating (especially when updates are too frequent) and also means that sometimes things are missed and profiles are not importing everything we thought they were. It needs constant review and work, which again is time consuming and open to errors.

Wil
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Import-O-Everything

Reviewed on 15/2/2019

The Omatic Software team overall is very responsive and they DO follow-up to customer issues.

The Omatic Software team overall is very responsive and they DO follow-up to customer issues.

Pros

The flexibility to apply profiles to multiple sources and be accurate on all the data being imported.

Cons

It can use a better user interface to manage settings and tools and to organize profiles.

Linda
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

New and still in the dark

Reviewed on 1/12/2020

Hoping this will be more efficient and save process time. Too early to tell. Wish I could call...

Hoping this will be more efficient and save process time. Too early to tell. Wish I could call the support number and have an expert walk thru the processing steps for this software. I understand you can purchase packages, and we have in fact, purchased additional time. Perhaps having a trainer who is focused on the elementary processes would be helpful.

Pros

This system seems like it will have the functionality for our organization once we can absorb and understand the basic mechanics (or steps) of running.

Cons

Integration is still pretty much up in the air. Our support person was very knowledgeable but went very fast and didn't spend enough focus going over the basics. We're still unclear about some of the data pull groups and how to process.
One of the down sides is having to 'babysit' data pulls. So far we've found the system difficult to learn. The online guide is somewhat vague and not easy to follow when you are brand new to the software.

Response from Omatic Software

Hi Linda, thanks for leaving us a review! We put customer experience and satisfaction as our priority, and these reviews mean a lot to our team. We will have a member of our Customer Success team reach out so we can better assist with training so you can be an Omatic expert! Thanks for your kind words and we'll be in touch!

George
Overall rating
  • Industry: Fund-Raising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Omatic

Reviewed on 21/12/2020

Pros

the software is good enough to do the job.

Cons

The software is very slow. I wish it was faster.

Response from Omatic Software

Hi George, thanks for leaving us such a wonderful review! We are thrilled that you're pleased with your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Loual
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A need for large Data transfer

Reviewed on 27/2/2019

Our biggest problem was handling over 100,000 new constituents each year. this streamlined our...

Our biggest problem was handling over 100,000 new constituents each year. this streamlined our ability to quickly handle 10-20k of new people every month.

Pros

I have a large amount of data being collected and Omatic solved my problem of getting the data in our RE database correctly. Besides the data it also helps with the gift processing from our Lumniate account.

Cons

Sometimes setting up the forms can be a little tricky if you are not use to setting them up.

Rolly
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Good, does what is says it will do.

Reviewed on 26/2/2018

Pros

basic and simple, straight forward. Integration with Google is as we hoped. We hope to continue using this product as it evolves

Cons

renewing the license causes some hickups. As features are added, we needed to change our licenses which caused some issues.

Sarah
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Strong tool in building up data integrity

Reviewed on 21/12/2020

Incredible customer service, easy-to-access training, and exceptional staff. As someone who manages...

Incredible customer service, easy-to-access training, and exceptional staff. As someone who manages a decent amount of software products for our data, Omatic is one of the best companies I have had the opportunity to partner with.

Pros

The de-duplication feature offered in the software has been incredible in building up integrity for existing agency data. Being able to merge old records with new and standardize information has advanced our practices significantly, allowing us to better optimize our fundraising data to launch successful new appeals.

Cons

It would be wonderful to learn more (or if appropriate, add) a feature to merge non-constituent spousal records.

Response from Omatic Software

Hi Sarah, thanks for leaving us a review! We are glad that you're pleased with your experience both with our products and support staff. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to hearing from you again.

Brandy
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product

Reviewed on 25/2/2019

Customer support and the knowledge the engineers have with building custom imports is amazing.

Customer support and the knowledge the engineers have with building custom imports is amazing.

Pros

The ease of use with importing vs the basic RE import.

Cons

I don't have one, it is an amazing product.