RecDesk Reviews

We can now allow online sign up for programs and accept credit/debit card payments! We love the built-in POS service for our concessions. It also allows us to track the usage of our facilities much better than the membership database software that we had previously. We have also been able to transition to online reservations for all of our rental facilities, which saves so much time and paperwork and eliminates human error as well as the amount of cash changing hands.

It does not allow for us to check member in and out when using our facilities. It would be nice to be able to track how long people are staying, but it definitely is not high on our priority list.
It would also be nice to be able to edit a series of classes more easily. I recently had to delete an entire class (that takes place 6 times a week) and re-enter it just to change one thing I had done incorrectly.

My biggest "complaint" is that we cannot use all of the Rec Desk features for our pickleball league. We can use it for registration and to set up the initial bracket, but beyond that, it will not work for pickleball because of how you score the players. They play doubles, but their scores are individual. I don't know if there is a way to fix this. It is a rather unique sport in terms of scoring and bracketing.

I wish we could DELETE members rather than ARCHIVE them. Because we can register people on site (at our Rec Center) and people can also register online (when they register for a league/program) we have had several duplicate members created. It would be nice to be able to eliminate all of those archived members at some point. I imagine it is adding to the data that we pay for annually and it is taking up space on your server.

Customer service and that RecDesk continues to add and adapt tools to better suit the needs of the rec industry.

N/A - any issues have been resolved but the addition of new features and tools

We have used online registration and facility management software for over 14 years and RecDesk does it all and with ease! There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present. We have trained numerous staff with this product over the years and the simple, well explained easy to follow system makes it a product anyone can master in a very short window of time.Prior to RecDesk, we had two different programs: one for our website and one for registrations, facility scheduling, and program information. RecDesk changed all that for the better and reduced duplication and extra time. We now create a program in RecDesk which is automatically integrated online to our RecDesk website and gets scheduled into our facility - all at the same time! No more duplication or extra time needed. The process to duplicate a program with the click of a box and quick change of the title is so quick and easy to do for programs that run month after month or year after year. A real time savings! To be able to update any program or scheduling contact on our website in house is another much needed service that our previous programs did not provide.

I wish we could update our website layout without having to reach out to RecDesk help staff.Also wish we could import data from the family accounts to the coaching/instructor accounts because most of our coaches are mom or dads of our players and we have to manually enter the data for a coach's account.

I appreciate the ability I have to schedule events in multiple facilities inside of the arts center, they can overlap, and being able to both print the calendar and export the events into different files is essential. The POS system has been essential for the arts center, we now use it for every event we hold to sell merchandise and concessions.

In the reports tab, I would really like to have a report for option for POS only. There are times I simply need a report of the POS sales without any of the other data.
Sometimes it takes a while for me to locate certain items because there are so many tabs at the top. Perhaps narrowing down those top tabs into more subcategories would be more helpful for me personally.

The scheduling, program registration, and payment collection features were most impactful. We are able to easily manage the programs, to the extent that we have been able to expand our offerings based on the ease of use and the sharp reduction in time needed by staff to facilitate registrations, etc.

I wish there were two features: 1. A Cost of Goods Sold feature in the inventory. 2. The ability to create ad-hoc reports

From my earliest research into cloud-based solutions for our state parks and recreation agency, I was impressed by the customer support at RecDesk. Three years later, their support team remains outstanding - quick to respond, extremely helpful, very smart. The features of RecDesk that caused us to choose them included membership options, document management, calendar management, invoicing, internal task management, facility management, and many other features. RecDesk enabled us to modernize our parks and recreation agency, which had previously conducted most of its business on paper. I retired recently but know that the agency continues to use RecDesk and has extended their contract.

RecDesk makes regular upgrades to its software, so many of the features I'd hoped to see have already been instituted (and they're great about taking suggestions for future upgrades). The area where we requested the greatest number of upgrades was in the flex form area, because we used it so heavily for special use permits.