Square Payments Reviews

I can accept all kind of payments. When i started my business I realized most if my customers didn't carry cash. I can take any debit or credit card and if it doesn't swipe with the free reader Square gave me I also have the option of typing it in. My customers no longer have to run to the bank to get cash. With the pandemic going on it also helps that I can take contactless payments to make my customers feel safe. Everyone should know about this and share with other business owners, friends, or familt. I give this software my highest recommendation.

There are so many pros and I cant think of but one con. It cost every time you swipe a card and a little more if you have to manually type it in. It works out best to pay when you use it if you dont use it that often but if you use it several times there should be a flat rate fee by the month or an option to choose which plan you would like.

fast to access and reliable to use with a friendly user interface

surcharge fees per transaction, which stop my customer sometime to use.

The ease of use, integration into my billing system and website. Makes it easy and secure for my clients. Thank you so much. Very cost effective also.

Not anything so far. I am being honest.

Process credit cards extremely well, keeps payment safe

Easy to lose, very little complains about square

Very easy to sign up and get verified. Has alot of great perks.

They helf my money at first but afterwards everything was smooth

Square payments makes my life much easier. It always remembers me and I have to put in the bare minimum information for it to autogenerate everything I need. Paying with square is so easy.

There really is not anything I dislike about square payments

it is very compact, and it is very easy to install.

Square fees are a little more expensive them other systems that we also use.

The ease of payment from customer to my bank via Square

There is nothing I dislike about this service currently.

Both the online section and and terminals are very easy to use. Setting up separate users with their own/products and services makes it easy to have multiple people use one terminal.

No complaints I can think of, other than being a bit of a learning curve. But there are plenty of guides out there to help.

Square POS has SAVED us during the Covid-19 Pandemic. We setup our online/curbside settings before they were updated, and have been using Square for 5 years prior. Multiple locations, online ordering, direct printing to our iPad Kitchen printers - it all works like you want it to work. We also like the loyalty program options and email campaigns. It's an all around great program for our coffee shop business.

All the online/curbside updates have been great, but there are still missing features that have kept us from adopting a lot of them. We are still operating the online in a way that is more of a hack than an intention. For example, we wanted to offer delivery of baked goods but have them 48 hours delivery time - their delivery options are more setup for made to order items that get delivered in 5 minutes to 1 hour.

We also really want to see an inventory system on the POS grid - like a little number next to each item showing the inventory.

I've had to call customer service before and they were very friendly and very helpful. They were trained well and understood the entire program really well! Square makes call in orders, and online orders simple too, and it saves time for both you and your customer. It's also really easy to figure out how it all works. It's one of the most user friendly programs I've ever used

Only complaint I could have, and it wasn't even really a complaint.. when you very first get it and have to input all your existing customer info, and them programming in your menu and prices felt like it took forever. It took a minute in between each new entry to save it and move on, so it took me 2 days to complete the task. It's nice now tho because entering the entire menu in, allows my receipts to be detailed and very organized and professional in appearance.

I love that it’s so easy to use and integrate into my business. Selling cbd, it was difficult to find a legitimate payment processor and square has delivered on all aspects.

I wish it would integrate directly with Shopify.

I like the ease of setting up on the go
I safety features that Square offers
I like that I don't have to just have a stationary POS. I can take it on the go.

The one thing I dislike is the time it takes for my funds to become available for use or transferring to my bank account. Sometimes I can transfer to my bank account and sometimes I have to wait 24 hours to transfer my funds.

When it works it's okay and you get payments quickly.

When the card reader doesn't work, which can happen for multiple reasons (no wifi, the card's strip is worn out, the reader is worn out, etc.) Square has instructions on their Support page to enter the credit card information manually. I encountered this situation at my last show with 100% of my credit card sales, followed Square's instructions from their Support page, and received an "Approved" response with each transaction. Square's records showed these transactions were transmitted to them as "cash" transactions so they refused to compensate me for the sales.

If you use Square, you know that cash transactions are very different from manual credit card input. They do not display fields for you to enter credit card information, expiration date and the code on the back of the card, and they do not ask for the customer's zip code. This was all information I manually inputted with each transaction - but it did not transmit to Square. But again, with each transaction Square responded with "Approved".

Square did not acknowledge any problems at their end and would not help me, so I essentially held a "Free Sale" where I paid for booth space at the show in order to give my products away. I have no idea if the customers' credit cards were charged. I only know that I will not receive payment for my goods because Square will not investigate the problem on their end. However, in telling me this they kindly hoped that I would have a "wonderful day!"

We previously used a merchant services company that integrated with our dental software. We were unhappy with the constant changes and upgrades needed to maintain functionality. Accessing reports was difficult and time consuming. Our fees were excessive so it was time for a change. Implementing Square was much easier than I anticipated. I was able to negotiate our fees based on the way payments were received in our office. I appreciate that the terminal is mobile so it can be shared between the reception area and the Manager's office. Reports are accessible on the terminal, but using the online dashboard is simple and streamlined as well.

Figuring out where to order paper/supplies was slightly difficult. It can be hard to figure out how to speak to live support.