PayJunction Reviews
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111 Reviews
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy enrollment process, good customer service & like the integration into our operating...
Reviewed on 20/1/2018
Less expense to us for the services we needed for credit card processing. Integration with Sycle...
Less expense to us for the services we needed for credit card processing. Integration with Sycle for better reporting & tracking.
Pros
Love the integration in Sycle, efficency of posting payments, tracking payment methods, & assistance with insufficient fund issues with customers. Customer service has been pleasant to work with & helpful.
Cons
I don't care for the length of time it takes for funds to transfer for check payments. The refund process needs to be improved between it & Sycle.
Response from PayJunction
Hi Whitney,
We're glad you're taking advantage of our integration with Sycle!
Check payments are different than credit card payments as they take longer to get cleared by the bank. The bottom of this support article explains ACH processing: https://support.payjunction.com/hc/en-us/articles/212334728-How-do-I-process-an-ACH-transaction-
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Credit Card Processing, Especially for a Business with Multiple Locations
Reviewed on 6/9/2018
So far, so good. It provides much better back end access for running returns or adjustments for...
So far, so good. It provides much better back end access for running returns or adjustments for clients. It allows me to remotely see what my employees are doing as everyone has their own login. Setting up recurring payments or running future transactions on a card (securely) on file is a breeze. The client always gets an emailed receipt, so it's easy to prevent fraudulent charges by employees and charge-backs from customers. The smart terminal is easy to use and helps save a ton of paper by sending e-receipts.
Pros
It's all a virtual terminal, so I can access everything from wherever I am. Having three locations, it's imperative I have one login to check on statements, transactions, etc. With our previous processor I had eight different logins for this. With PayJunction it's all in one place. It also enables me to run a transaction for any location from whichever office I'm in. I don't need direct access to the physical terminal to run a payment. I can even run a payment in person for someone for a different location than I'm currently at to help keep my accounting correct.
Handling remote transactions is amazing with PayJunction. For any remote transaction the client gets an email requesting a signature for the payment, so there's no need for authorization forms to protect us - everything gets signed! All signatures are stored digitally as well, whether as a remote transaction or in person on the PayJunction smart terminal, so there's no need to keep a giant collection of paperwork for credit card transactions. It's all stored digitally and easy to search through/run reports.
Setting up a payment page on our website as a hosted checkout was easy as well. It gives our clients an easy way to pay if we're not in the office and they know their balance due. Everything about PayJunction has made our credit card processing easier and more streamlined.
Cons
Customer support. There's no support on weekends!
They lost Shopify integration and do not have a mobile card reader yet, so I have to use separate companies for those two things.
Response from PayJunction
Hey, thank you for this review! We're glad that our system has improved your day-to-day payment processes!
Our support team has extended its hours over the last year to offer 10 extra hours of support every week. They're now available Monday-Friday from 6 a.m. to 5 p.m. PT. Our team is dedicated to supporting your needs, and we do provide extended, emergency support during select holidays and weekends.
Shopify, unfortunately, ended its partnership with us. We apologize for any inconvenience this decision caused. Lastly, our mobile app is still in development and we would never want to promote a product that wasn't 100% ready. We will hopefully have this out to you in 2019 with the functionality you've come to expect from PayJunction's products and services.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Pretty good system
Reviewed on 16/9/2022
Overall, as a user, this is one of the easier systems I have used
Overall, as a user, this is one of the easier systems I have used
Pros
It is simple to send payment links and has a straightforward UI. Able to recharge credit card on file and issue refunds smoothly.
Cons
Unable to transmit to our managent system every night for a few hours
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payjunction has been an amazing integration with ezyVet
Reviewed on 1/8/2022
Our overall experience has been great, particularly with customer service. Also, they beat our...
Our overall experience has been great, particularly with customer service. Also, they beat our rates from our previous processor, which were already low, so that was a plus too.
Pros
Payjunction allows our veterinary PMS, ezyVet, to seamlessly take credit card payments in one step. No more mismatched end of day sheets - everything happens in one step so everything always matches. Also the ability to send remote payment links for people picking up medications or for people that need to pay a bill has been wonderful as well.
Cons
I truly don't have anything I'd want updated on Payjunction's end.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great product and customer service.
Reviewed on 21/1/2018
Pros
The ability to email receipts and look up past transactions. Flawless processing and great archiving.
Cons
No concerns other than lack of function if no internet. Don't like minimum monthly usage fees which don't show up on statments.
Response from PayJunction
Hi Richard,
We're glad you like our product!
During power outages we offer phone charge, which allows you to call a number and process a transaction when this occurs. You can learn more about phone charge here: https://support.payjunction.com/hc/en-us/articles/210469378-How-do-I-activate-my-Phone-Charge-account-
Additionally, our mobile app, which is in beta, will be usable in lieu of phone charge.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
I would highly recommend Pay Junction!
Reviewed on 25/9/2018
My overall experience has been wonderful from day one starting with our account rep to every day...
My overall experience has been wonderful from day one starting with our account rep to every day use of the system.
Pros
pay junction makes it easy for us to take patient's payments over the phone because we can email the charge directly to them to sign while still on the phone.
Cons
I don't have any cons about pay junction.
Response from PayJunction
Thank you for your review! We're so glad to hear that you've made use of our system to take more convenient and secure phone orders.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quick SmartTerminal
Reviewed on 8/2/2018
Pros
The SmartTerminals process chip-enabled credit cards very quickly (3-4 seconds) which our patients love.
Cons
The online payment portal is not integrated with our billing system. Patient payments online require manual posting to enter our billing system.
Response from PayJunction
Hi Tom,
Thank you for sharing your feedback on Capterra! We have dozens of integrations with patient management systems. Perhaps looking to see if we're integrated or can integrate with your provider would be a great next step.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We have been using Payjunction since 7/17. We have had great customer support anytime we have.
Reviewed on 11/5/2018
Pros
How user-friendly it really is! The staff was up and running with it very quickly. It took a very short amount of training time for the staff to get comfortable using it. Highly recommend this product!
Cons
At this time, we have not found any issues with this software. It is compatible with our computer system and it integrates very well with our management system. Highly recommend Payjuction!
Response from PayJunction
Hi there,
Thank you for your feedback and recommendation of PayJunction!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
An Affordable Pay option
Reviewed on 30/7/2019
Pros
We have clients that want to accept payments on their websites, whether it's for future or past services (so not e-commerce) and had been looking for the most affordable way to do so. PayJunction seems to be the most affordable in this arena.
Cons
The UI wasn't as customizable as we wanted, especially for the buttons they provide.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PayJunction has made our credit card processing and deposits easier than ever!
Reviewed on 17/1/2018
Easy to use. Less paper and no more paper storage. Great customer support.
Easy to use. Less paper and no more paper storage. Great customer support.
Pros
No more little credit card slips and boxes of receipts to store! The time it takes to make the deposits everyday is less than half the time it took on our old system.
Response from PayJunction
Hi Cyndi,
We're glad to hear that going paperless has been a positive experience for you!
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Signing up for Payjunction was so easy and our representative was very helpful.
Reviewed on 23/1/2018
quick transactions, easy to use
quick transactions, easy to use
Pros
Payjunction is very user friendly. Simply enter your information for the client along with the amount and you are done. I love that we can void transactions or edit transactions. Payjunction chip reader is so quick our clients are continually commenting about not having to wait! It is much quicker than our previous software. I like the internet connection which I believe helps with the speed of our transactions.
Cons
The only thing I like least is that when the power is out or internet is down we are unable to operate,,BUT...that's with any credit card processing.
Response from PayJunction
Hi Laura,
We're glad to hear that your customers are delighted by the Smart Terminal!
During power outages we offer phone charge, which allows you to call a number and process a transaction when
this occurs. You can learn more about phone charge here: https://support.payjunction.com/hc/en-us/articles/210469378-How-do-I-activate-my-Phone-Charge-account-
Additionally, our mobile app, which is in beta, will be usable in lieu of phone charge.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We run two companies using Pay Junction and we are very satisfied.
Reviewed on 17/1/2018
Pros
We get our money fast and it is very easy to use and setup. Support is great and very easy to reach a real person. Outstanding customer service!
Cons
We really are satisfied with the software and if we could get a chip reader for less money that would be a real perk. Not willing to pay the going rate to protect ourselves as we are in a community and area that hasn't had to worry about fraud issues. I also would like a signer pad that did not have such a glare with light. It's probably something that can be updated, but I have never been asked or offered any updated equipment.
Response from PayJunction
Hi Kimberly,
We're glad to hear that you're satisfied with your service to date! Unfortunately, this is the only signature pad that we offer at this time. If you're looking for discounted equipment, you can contact your sales point of contact to discuss your options.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very easy to process charges, voids and refunds.
Reviewed on 16/1/2018
Pros
I like the fact that you can pull up reports with ease. As well as all transaction history either from the daily reports or from the search button. Issuing refunds and voiding transactions are also very easy and I like that it sends the customer a copy of the receipt when issuing a refund.
Cons
I was told we can't issue a refund after a year unless we contact customer services. That is the only thing I do not like about the software.
Response from PayJunction
Hi Jeanette,
We're glad that using PayJunction has been beneficial overall! We apologize for the inconvenience of having to call support, but this is a security precaution that we take any time a card hasn't been charged in over a year or has never been charged. Should you want more clarification, you can find it here: https://support.payjunction.com/hc/en-us/articles/210469308-What-Is-a-UC-Uncharged-Refund-Decline-Code-
We love helping customers just like you, so please give us a ring should you ever be in need.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful addition to our flow of business...
Reviewed on 28/9/2018
We have been using it for quite a number of years and it has really helped our business. Would...
We have been using it for quite a number of years and it has really helped our business. Would recommend to anyone looking for a wonderful credit card/check processing company! :)
Pros
Easy to use, helps collect payments without too much though, great customer service!
Cons
Limits on transactions and occasional confusing aspects of the software.
Response from PayJunction
Hi Cody, we appreciate your review and recommendation! If you are ever wondering whether a certain feature is available or if you cannot find something you need, feel free to call our support team at 800-601-0230.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rental Service Manager Review
Reviewed on 28/9/2018
The most beneficial aspect of this system is the ability to make changes to the pricing if needed...
The most beneficial aspect of this system is the ability to make changes to the pricing if needed the same day. The few times I have called for assistance they are very efficient and prompt with solving my issue.
Pros
I'm able to force a transaction through when the address does not match.
Cons
When a customer chooses "no" to use the same credit card for the remaining balance but then decide the day of the function they want to use the same card I'm not able to process that card again for the transaction.
Response from PayJunction
Hi Debbie, thank you for your review. We'd like to know more about the issue you're experiencing to better assist you. Please call our support department at 800-601-0230 and we'll try to resolve the issue you've noted.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My absolute favorite
Reviewed on 28/9/2018
Using PayJunction has been the best overall experience of ANY prior processor used. Support is...
Using PayJunction has been the best overall experience of ANY prior processor used. Support is responsive and always friendly.
Pros
So easy to use and everything I would want is right there. Refunds are effortless. Researching transactions is fast and easy. Information I only hoped to get from other processors I have used is already provided on the website in an easy to retrieve form. The virtual online terminals are so easy to use and the signature capture is tracked. Love it !
Cons
I love everything about PayJunction software.
Response from PayJunction
Hi Kevin, thank you so much for the glowing review. We're happy to hear that you love our software!
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love how quick and easy it is to process credit cards.
Reviewed on 8/2/2018
The ability to do payment plans with clients and no PCI compliance issues.
The ability to do payment plans with clients and no PCI compliance issues.
Pros
The ability to do payment plans with our clients and either debit a checking account or charge a credit card really helps us manage our accounts better. I also love not having slips with signatures.
Cons
I don't like that certain cards have the client have to call and approve for it for our type of business. I don't like the 3-5 days delay for debits to come back to us.
Response from PayJunction
Hi Jamie,
Unfortunately, some card issuers do require a call to gain approval. Most often, we see a "Do Not Honor" or "Restricted SIC" declined response in these cases. Having said this, PayJunction does not approve or decline transactions. Instead, when a bank declines a transaction, we simply relay that response. If needed, the cardholder can call the bank to get more information regarding the decline. Many banks simply want to hear from the cardholder to confirm that the transaction is not fraudulent.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to use, easy to understand
Reviewed on 23/1/2018
Pros
Information is immediately at your fingertips. It is easy to check on previous transactions or to process a current transaction.
Cons
Systems logs you out with no activity in just a few minutes (it'd be nice to have the cut off time to be at least 10 min.)
Response from PayJunction
Hi Patti,
Thank you for sharing your experience on Capterra! This support article details how you can make adjustments to your session timeout speed: https://support.payjunction.com/hc/en-us/articles/214406768-How-do-I-update-my-session-timeouts-I-keep-getting-logged-out-
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
it's user friendly.
Reviewed on 17/1/2018
Pros
screens and menus are user friendly. the times i've used customer service either due to an user error or any other error they've provided solutions and courteous service.
Cons
when the internet is down we do not have any access to this software hence it doesn't help us. do not know if there is an offline option.
Response from PayJunction
Hi Jennifer,
During power outages we offer phone charge, which allows you to call a number and process a transaction when this occurs. You can learn more about phone charge here: https://support.payjunction.com/hc/en-us/articles/210469378-How-do-I-activate-my-Phone-Charge-account-
Additionally, our mobile app, which is in beta, will be usable in lieu of phone charge.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
PayJunction software is second to none. Helps businesses run more efficient.
Reviewed on 19/1/2018
Pros
Recurring billing along with end of day reconciliation. Smart Terminal faces the customer for their purchases. Numerous ways for them to pay.
Response from PayJunction
Hi Michael,
Thank you for your kind review! We hope you continue to be a happy customer.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grate company to work
Reviewed on 28/9/2018
grate experience.
grate experience.
Pros
I like Payjunction because :
1- solve your problem so fast
2- We have been working with Pay junction more than 15 years.
3- They are so professional and friendly.
4-We are grateful working with Payjunction.
5-I could get all the information that I need online.
Cons
Friendly software. It is so easy to make report .
Response from PayJunction
Hi Mariam, we're glad to hear that you've been a happy, long-term client!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
very easy to use, intuitive
Reviewed on 16/1/2018
Pros
I really like the interface. easy to search for past transactions and recharge regular customers. you can void easily if you make a mistake.
Cons
not really a software issue but sometimes the card reader can be slow, have had to reboot it at times when it stops working.
Response from PayJunction
Hi Shane,
We're glad you like our software interface! Should you continue to experience issues with your card reader, please give our support team a call at 800-601-0230 so we can see if the issue can be resolved more permanently.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PayJunction is easy to use.
Reviewed on 18/1/2018
Pros
What I like most about this software is that I like that there multiple ways to search for payments that patients have made.
Cons
What I like least about this product is when printing sometimes not all the information prints out on the receipt that you can see when searching for a payment. For example if I search a for a patient using their account number, sometimes the account number prints our on the receipt and sometimes it does not print. I wish all receipts would print the same.
Response from PayJunction
Hi Michelle,
We're glad to hear that out software has made it easier to search for patient payments. The size of your receipts may be causing the information to display differently.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PayJunction for Life!
Reviewed on 28/9/2018
Pros
PayJuction is very user friendly.
Has great sorting options.
And overall is pleasing to the eye when working with in the website.
Cons
I like everything about it.
It is simple to use and very effective.
No issues from me.
Response from PayJunction
Hi Chelsea, thank you for your review! We're glad you find our software so easy to use.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PayJunction Review
Reviewed on 1/10/2018
Pros
Our office staff thinks that payjunction is very user friendly
Cons
Have not found any dislikes yet when of if we do I will contact them
Response from PayJunction
Hi Jennifer, we're so glad that your staff loves using PayJunction. Should any issue arise, just call our support team at 800-601-0230.