601 reviews

Trustpilot

Customer review management platform for online businesses

4.5 /5 (601 reviews) Write a Review!

Overall rating

4.5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
92%
recommended this app
601 reviews
Carey W.
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VP of Sales

Reviewed on 11/9/2018

excellent

Pros

The ease of integration with our site. The ease of use for clients and staff.

Cons

I feel it is a bit expensive, we use it daily, however....

Response from Trustpilot

Hi Carey,

Thanks for the review! It's great to hear you're enjoying a seamless Trustpilot experience.

We know what we do comes at a cost, but will let our team know of your feedback.

We hope you'll continue powering your business forward with Trustpilot reviews!

Andrew C.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to implement, easy to maintain, great customer service if any issues arise.

Reviewed on 27/2/2018

Pros

Implementing review widgets on our website was insanely easy. Integrating automated review requests from specific customer funnels was painless.

Cons

As long as my company has had Trustpilot integrated with our website and purchase process, we haven't had any issues.

The service is expensive, but I still feel that you definitely get what you pay for.

Response from Trustpilot

Hi Andrew,

Thanks for the review! We love hearing that you're finding it easy to implement review widgets & navigate our site in general.

Please don't hesitate to contact us in the future with any questions or concerns!

Sandesh B.
Overall rating
  • Industry: Graphic Design
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Dashboard of reviews

Reviewed on 23/9/2020

Trustpilot has been a companion to my freelancer journey. Without this platform, I would never have been introduced to a new world of 'know before you use' type of websites. All thanks to this platform. It has been very useful to me, as a freelancer.

Pros

Trustpilot is a place where I used to visit every week to know about the freelance websites and their extent of genuineness. I used to check every website I visit, places where I would join to be working as a freelancer. This has helped me to select the best ones and eliminate the useless freelancing websites to make up in my career.

Using Trustpilot gave me a fair idea on the fake, trojan and click-bait companies which steal the joy & happiness of freelancers by first giving them a false hope and then drowning them down. It has helped me to select the company which sent me a mail saying "I have won $10B..." - I would never expect that!

These are the most wonderful things about trustpilot. I would like to quote my short experience in a phrase: "If it is approved by Trustpilot, then it is approved!"

Cons

The most dropping fact that I like the least is that the opportunity to know if the exact user has posted his/her reviews and those posted there in the Trustpilot are genuine. Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review. And the answers they might have given, aren't satisfying enough!!

I like the least about trustpilot are the facts mentioned above.

Response from Trustpilot

Hi Sandesh,

Thanks for taking the time to leave us a review. It's great to hear you've been using Trustpilot to check reviews.

We do work really hard to combat any fake reviews and misuse on our platform. If you ever think anything ever goes against our guidelines, please don't hesitate to get in touch.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best way to see reviews

Reviewed on 11/9/2018

Had issues with invoicing and the finance team at Trustpilot replied promptly to my emails.

Pros

I like the multiple widgets available. Great designs for most widgets.

Cons

Not always easy to implement some of the widgets on site.

Response from Trustpilot

Hi there,

Thanks for the feedback. We love hearing that you're enjoying our selection of widgets.

We apologize for any trouble when getting these widgets implemented. Please don't hesitate to contact us if you ever have trouble when doing so!

Let's upgrade the world with reviews!

Verified Reviewer
Overall rating
  • Industry: Veterinary
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great so far - support and account reps answer quickly

Reviewed on 27/2/2018

Pros

Ability to integrate with our internal work orders for reviews. The reporting has also been really helpful in seeing different star ratings

Cons

Just one page - would be helpful if we could have sub pages for different locations (i.e. one page for our LA office, one for ATL, etc, but all under one umbrella page)

Response from Trustpilot

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you're enjoying collecting customer feedback with Trustpilot.

We've recently released local reviews so you can now collect reviews of your branches or stores and stand out in local searches. If you have any questions, feel free to let your Customer Success Manager know.

Let's upgrade the world with reviews!

Verified Reviewer
Overall rating
  • Industry: Sporting Goods
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trustpilot has be quick to address questions, make useful suggestions, and provide effective...

Reviewed on 2/3/2018

Pros

Excellent customer service, industry leading features, easy to setup, use and manage. I love that every review is guaranteed to be authentic and that it truly shows how effective companies are at customer service.

Cons

I wish they had a community Questions/Answers tool. Their prices are a little high compared to others in the industry.

Response from Trustpilot

Hi there,

Thanks for the review. It's great to hear you're enjoying our customer service and collecting customer feedback on Trustpilot.

We'll definitely pass along your feedback regarding a Community Q&A to the team to look into for the future. Please don't hesitate to contact us in the future with any questions or concerns.

Let's upgrade the world with reviews!

Chris S.
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nothing short of fantastic!

Reviewed on 5/3/2018

We have been able to receive real-time insight on our clients' satisfaction levels vs our targeted service levels.

Pros

Trustpilot is very straightforward in terms of use along with a visually-pleasing layout for our clients to reference and utilize.

Cons

Though I would not say there is anything I particularly dislike about Trustpilot, I believe a good additional feature to include in future versions would be to allow businesses being reviewed to have an opportunity to work with reviewers placing negative reviews to amend any issues prior to the reviews being publicly posted. Every now and then, we receive negative reviews that are simply unwarranted with no prior context. Often times these reviewers can easily be encouraged to rescind their harsh take after.

Response from Trustpilot

Hi Chris,

Thanks for the review! We love hearing that you're enjoying your Trustpilot experience so far.

We'll be sure to pass along your feedback regarding working with customers before negative reviews are posted to the team to look into more. Please don't hesitate to contact us in the future with any questions or concerns.

Let's upgrade the world with reviews!

Kenneth P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Earn Instant Trust and Crediblity Online—And Automate It

Reviewed on 24/4/2020

The ability to automatically request ratings and reviews—and build an online portfolio of those reviews over time...Giving you a way to build credibilty and trust with cold website visitors.

Pros

We use this for our eCommerce clients and also lead gen / transactional websites. It's a recognizable brand that consumers know and trust—and they have decent features around automating feedback to offload the task of requesting reviews.

Cons

Pretty expensive for small businesses. There are some knock-offs out there that aren't as well known or polished but provide similar value. If the cost was lower it would be killer for SMBs with tight budgets.

Response from Trustpilot

Hi Kenneth,

Thanks for taking the time to leave us a review! We love hearing that you're enjoying using Trustpilot for your eCommerce clients.

We know what we do comes at a cost, but are hopeful that our pricing plans can work for all types of businesses. Please don't hesitate to reach out in the future with any questions or concerns!

Buddika S.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good guidance

Reviewed on 25/6/2020

Good one.May be it can be the best but need to improve more.I use it often and i would like to recommend it to anyone

Pros

Great product with trusted details for anyone. Before try any product you can get a check here for a good trusted review and a trusted score created by trustpilot. One of the good products in the industry to check any product's legitness.

Cons

Some details provided by users are not matching for their trust score.that is the only issue i see here. You can see bad trust score for a product but in user reviews it stays as a legit product. It should be corrected

Response from Trustpilot

Hi Buddika,

Thanks for the feedback. We're glad to hear you're finding Trustpilot helpful when checking for reviews.

Each time a consumer gives a company a review between 1 and 5 stars we recalculate the overall TrustScore. If you're ever seeing a glitch with this, please let us know at [email protected] so we can look into ASAP.

We hope you'll continue enjoying your Trustpilot experience!

Sam D.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent review platform

Reviewed on 27/2/2018

Pros

I went through a few review providers before finding Trustpilot a few years back. It was easy to implement and has been even easier to maintain. Training in our reps in how to use the admin panel and best practices in replying to reviews takes minutes, and adds a great element to the customer service we provide. I've also utilized a few of their on-site tools effectively.

Response from Trustpilot

Hi Sam,

Thanks for the feedback! It's great to hear you're finding Trustpilot to be an excellent review platform.

Please don't hesitate to contact us with any future questions or concerns. Let's upgrade the world with reviews!

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Trustpilot is a great review platform

Reviewed on 2/12/2017

Pros

Trustpilot is an easy to use review platform designed to help businesses to increase reviews but also at the same time is a great outlet to receive customer feedback. As with any platform one needs to devote time and effort into maximizing results but once you put the time and effort into figuring out how a software can benefit your company, you will may be impressed at what it may end up achieving.

Cons

In case a customer leaves a bad review, it is generally hard to fix. But Trustpilot allows some sort of way to respond to the review. In many cases this is a hit or miss.

Response from Trustpilot

Hi there,

Thanks for the feedback. We love hearing that you're finding Trustpilot to be a great review platform.

We hope you'll continue to power your business forward with Trustpilot reviews!

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy way to show potential customers what your current customers have experienced

Reviewed on 27/2/2018

Allows people to see what our custromers experience and establish credibility.

Pros

Easy to use
Google Search Engine compatible
Various Trustboxes allow for easy customization of landing pages.

Cons

The lower levels of the software don't offer all Trustboxes which makes you have to work around the setups when adding them to landpages or websites Also the inability to download reviews in the lower packages,

Response from Trustpilot

Hi there,

Thanks for the feedback! It's great to hear you're finding it easy to show off your customer feedback with Trustpilot.

We'll let our team know of your comments regarding Trustboxes and the inability to download reviews in lower tiers to the team. Please don't hesitate to contact us in the future with any questions!

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Trustpilot has been great for our business!

Reviewed on 27/2/2018

Pros

The 3rd party reviews are helpful, they aren't viewed as biased reviews by our customers. Helpful in conversion of orders.

Cons

Users tend to not read and will leave product reviews within the company review area. Trustpilot will not budge when it comes to mistakes by users. If Trustpilot makes an error, they are still unwilling to remove reviews that were directly tied to issues caused by Trustpilot error.

Response from Trustpilot

Hi there,

Thanks for taking the time to leave us a review. We love hearing that Trustpilot has been great for your business.

We apologize for any trouble you've had with reviews being left in the wrong place and have let our team know of your comments. Please don't hesitate to contact us in the future with any questions!

Maile W.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great asset to my company's customer service process

Reviewed on 27/2/2018

Pros

The functionality of the software is very smooth and easy. We're able to filter and consume reviews quickly and with ease. The ability to send out emails directly through the platform is essential!

Cons

Sometimes our customers don't fill out all the fields properly because they aren't required, so problem-solving negative reviews can be difficult. I would like to see a few more ways to use the image generator in the future.

Response from Trustpilot

Hi Maile,

Thanks for the feedback! It's great to hear you're enjoying your Trustpilot experience.

We'll definitely be sure to pass along your feedback regarding problem-solving negative reviews and more ways to use the image generator to the team. Please don't hesitate to contact us in the future!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall good. Webinars are relevant and helpful.

Reviewed on 27/2/2018

Pros

Easy to use . Good UX. Easy on the eyes. Marketing features are pretty amazing & easy to understand. Integration with Zendesk makes it easy.

Cons

Ironically, there several options but still Limited when needing to flag reviews.

Not so much with the software, but the humans behind it -- decisions with flagged reviews of opinion-laden & accusatory reviews with no mention of customer experiences often get defended.

Response from Trustpilot

Hi there,

Thanks for the feedback! We love hearing that you're finding Trustpilot to be easy to use and are enjoying a good user experience.

We've passed along your feedback regarding flagging and our compliance team over to them so they can look into improving in the future. Please feel free to reach out with future questions or concerns.

Verified Reviewer
Overall rating
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We are very happy with the product

Reviewed on 2/3/2018

Pros

It is easy to integrate into website. It allows are customers to see our score and we are able to see when a customer leaves us a review immediately. This is very helpful for our customer service team.

Cons

Confusing when trying to understand what makes up their scoring algorithm. We would like to know how and when we should expect our score to go up or down. It also seems that a low rating affects our score quite a bit more than a high 5 star rating. That seems unfair.

Response from Trustpilot

Hi there,

Thanks for the review! It's great to hear you're very happy with Trustpilot & a seamless integration process.

Recent reviews are more relevant to both you and your customers than older reviews. So the older a review is, the less it counts towards your overall TrustScore. However, we'll definitely pass along your feedback to our team regarding the TrustScore process.

Please don't hesitate to contact us in the future with any questions or concerns. Let's upgrade the world with reviews!

David P.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easiest to use review platform! Good for customers, good for businesses!

Reviewed on 24/1/2019

Great experience. Lots of options to really get your brand out there.

Pros

It's very easy for customers to use and it allows them to see their reviews as authentic too since it integrates with our order system.

I like the integrations available and how easy it is to make new assets.

Cons

I wish more people were familiar with Trustpilot to increase the brand recognition and trust. It's a better platform than Yelp but it's not as well known. I hope this changes because this is a good system.

Response from Trustpilot

Hi David,

Thanks for the review! It's great to hear that Trustpilot reviews are helping your business, customers, and potential new customers. That's what we're here for - to create ever improving experiences for everyone.

We know we're not perfect and still have lots of growing to do, but that should come shortly so stay tuned. Let's upgrade the world with Trustpilot reviews!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

If you have great customer service, Trustpilot makes transparency as good as gold.

Reviewed on 2/3/2018

Increased brand trust, recognition and motivation for excellent, transparent customer service. SEO boostings and increased conversion rates due to the implementations of snippets and code on checkout pages.

Pros

Integrations that coincide with our digital marketing strategy, customer support, new features and updates. Trustpilot's recognition and authority in the third party review market makes your good reviews multiply into new customers and higher conversion rates.

Cons

If we get an angry customer that is completely misunderstanding the situation and will not sympathize with our resolution process, we cannot remove them from the queue since they've purchased with us.
We will take the 1 star even if we've done everything to reach out to the customer before the incident without any way to protect our real star average. If we could submit to TP, proof from our end that it was handled properly to remove the invitation that would be great.

Response from Trustpilot

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you're enjoying our range of integrations and features.

We'll definitely let our team know of your comments regarding poor reviews. Please don't hesitate to contact us in the future with any questions or concerns.

Let's upgrade the world with reviews!

Marimay A.
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Strongly recommended

Reviewed on 6/2/2019

Amazing how the creator of this software was able to come up with this useful and very effective software. Would love to introduced it to all my friends.

Pros

What we got here, is a software that not only useful in our business but also worth a try. The software allows us to monitor the quality of service we give to our clients. Thus making us more valuable not only to them but also to our line of business. Giving us opportunity to give feedback and at the same time review the points which we missed to focus on.

Cons

None as far as I'm using this software. Should try it to believe it.

Response from Trustpilot

Hi Marimay,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying using Trustpilot to power your business forward.

We hope you'll continue using customer feedback to create ever improving experiences for everyone - and we wouldn't mind the recommendation to your friends too.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

TrustPilot has been a great tool to collect reviews from our cusotmers

Reviewed on 2/3/2018

Pros

I like that you can send out personalized links to individuals. The dashboard is fantastic because you can analyze your star rating, trustscore, and number of reviews over any timeline you want. I also love the image generator. We haven't fully utilized it yet but I intend to for our social media.

Cons

We would like there to be 1/2 stars on TrustPilot. One business could have a 7.5 trustscore and be at 4 stars and another could have a 8.9 trust score and be at 4 stars. This does not reflect well when a consumer is quickly reviewing different options.

Response from Trustpilot

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you've found Trustpilot to be a great tool to collect reviews.

We'll be sure to pass along your feedback regarding half stars over to our team. Please don't hesitate to contact us with any questions or concerns.

Let's upgrade the world with reviews!

Heather S.
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Trust

Reviewed on 12/3/2021

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a world of numbers In an account that may not be real. Just clicking on a site can put you at risk from viruses and possibly losing all your data. Those bright green stars are a beacon of security in the dark world of internet hackers.

Pros

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

Cons

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

Ben C.
Overall rating
  • Industry: Financial Services
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Robust Product and Exceptional Staff that Go Above and Beyond to Guarantee Success

Reviewed on 28/11/2017

Pros

The software has the most robust and versatile integration i've seen compared to any other in the same space, as well as various reporting tools and other key features in their platform. Just as important, they are a Google Approved Ratings Partner, which means that Trustpilot reviews are leveraged by Google and will show on various Ads and Organic search results to help further boost CTR and improve ROI. In my experience, their sales, support, compliance and engineering teams have been more than accommodating in not only addressing our needs, but also working side-by-side with us to help successfully integrate new and unique uses of their product to fit our business.

Cons

I would like to see more capabilities and enhancements surrounding review types associated with Services, as they have done with their Product reviews.

Response from Trustpilot

Hi Ben,

Thanks for the feedback. We love hearing that you're seeing the value of Trustpilot reviews.

We'll be sure to let the team know of your comments regarding service reviews so they can look into for the future. Please don't hesitate to get in touch with any further questions/concerns!

Williamd H.
Overall rating
  • Industry: Hospitality
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It's nice

Reviewed on 25/1/2019

I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations.

Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!

Pros

I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.

Cons

They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all.
There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.

Response from Trustpilot

Hi there,

Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site.

We hope you continue powering your business forward with Trustpilot reviews!

Nazlin M.
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best tool to Evaluate a web site

Reviewed on 6/1/2021

As a Freelancer, when I Google for freelancing jobs, I'm getting thousands of websites and most of them are scamming. My first tool is to put them in Trustpilot and check, if Trustpilot shows a good rate, then I will proceed otherwise will ignore them.

Pros

Trustpilot is helpful to evaluate any software or web site. Rank, Number of Excellent or Great can be considered to evaluate any web sites.

Cons

I have nothing to mark as cons. I prefer to have the option to browse the review by category as positive, negative, and neutral separately.

Response from Trustpilot

Hi Nazlin,

Thanks for your review! It's great to hear that you're enjoying Trustpilot to evaluate other companies. If you have any questions or concerns in the future, please don't hesitate to get in touch!

Joseph C.
Overall rating
  • Industry: Defense & Space
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Review King

Reviewed on 14/7/2021

Trustpilot allows us to quickly/instantly cater to the customers feedback and comcers. I feel the questions are very in depth.

Pros

In my opinion there is not another software as focused on getting the customers feedback and opinions.

Cons

I really have no complaints. Of anything there are too many features for our reasons of use.