Koomi POS Reviews

Koomi is always innovating and updating their process to make sure we are getting the best user experience. They always listen to our feedback and have incredible customer support. The platform itself is very user friendly and can accommodate all types of different service options.

The only issues we've ever had with Koomi are the result of the internet speed / consistency. Customer support always helps target the issue and get us back online asap.

- The very easy to use and very simple to look at interface.
- The round-the-clock reliability.
- The Clover-Flex integration.
- The top-notch technical support.

In hindsight, we only wish we would have found this solution sooner.

The Support and that it’s paperless when sending orders to kitchen or bar

The disconnecting of the Koomi and Clover integration

There is no liquor tax

No photos for categories

No option for mandatory prompts when entering items

Simplified programming
Ease to produce several types of reports
Good tech support

Unable to customize (colour code) item buttons of place them in specific order on screens
Several updates
Limited options to pay for the koomi service (They only accept credit cards)

Easy to set up with admin log in, easy to use for my staff

To connect all the POS with the iPad, printer and clover, you absolutely need customer service to assist you.
No option to add lock screen with multiple user, only one code for the boss and that's it unlike Maitre D where the staff have to put their code before punching the order.

Easy to use. Good. Takes less spaces since it's an iPad.

No features for groups reservation to add service fee extras.

As we are not a restaurant, I could not speak about certain features which we don't need, but Koomi is very easy to use and can be useful for every kind of shop.

Support and tips could be more detailed on the website.

Looks sleek, easy to program, decent back office features

No inventory management
Integration with clover is problematic taking away speed
Bugs are long to fix and management treats you like its your fault until you get mad.
Easy for employees to delete items and keep cash (so better for a non cash environment)

Easy-to-use, especially in the restaurant industry where the employee turnover, is high, the system needs to be simple to use and this is what Koomi offers. Plus the opportunity to have a dedicated mobile app for my coffee shop is a huge must.

There are some leak of integrations but the team is really pushing integration with various software on the market.

Effencitcy, simplicity, custumer service

Cannot split items and or add many custumers on the open tables

Simple and intuitive. Buttons are easy to find. That's about it.

Unreliable. We were promised ease of use and connection with POS terminals but it has been everything but easy. I have personally lost 5-10 hours of wasted time not to mention lost sales because of terminals not working.

Koomi is very easy to use. It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec). Its simplicity helps us to serve the clientèle better and spend less energy on staff training .

I think there could be some improvements on the analytics side. Having said that, Koomi is very close to their users, their team listens and they are working on that.

It's super easy and simple to use. All my employees find it user friendly.

Two things would be easier:
1) It would help a lot to have different colors for the different groups (in the options). This way, it would be easier to scan and find the option that we want to select within all the groups.
2) It would be easier if we could correct one or many things after having clicked «check out». If the customer changes his mind after we have clicked «check out», we have to delete the complete order and then enter it all over again with the one correction.

Its accessible from my phone. Has gotten easier to train staff on screen layout.

When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.

Quite easy to navigate and user friendly

Colour coded section would be great for more visual references
Back office, easier tally of multiple location

Efficiency and user friendly interface that are using Ipads and Apps. Really convenient for samll spaces.

A few adjustment here and there but nothing that compromise the use of the software

You get a software with all the abilities you need for a cash register in a small shop at a perfect price.

Would like to be able to add more colors so that it's easier to find items on the menu.

Very easy to use. Not expansive. Great customer service!

It would be interesting to be able to put (and it might be eventually?) quantities to the items. For invertory management.

It is easy to use, updates are quick and always very useful.

Nothing, really. Its everything i need for work.

cms is easy to use. its locally made. i feel like it's a small startup in a competetive market

lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service

In general, Koomi is very easy to operate and get used to.

Reporting system sometimes can be confusing.

Integrates with MEV device in Quebec, dashboard is straightforward

Too many buttons to press to cash out, doesn't integrate with my payment processor, expensive, only works on ipads

Ideal for single items and checking out.

When plugging in multiple items especially at the butcher shop, weights, very long and customers find the checking out very long. Would be easier if Koomi came with a scanner and be able to read our scales bar codes.

Easy to use, we already had another software before and this is way more intuitive. The staff learns quickly how to use it.

Less options then some other software, like printing your daily report isnt possible from the app. You have to go to the backoffice.

Great functionality, easy to use, no issues as of yet!

I could not add my previous sales history for comparison year on year upon switching to Koomi