--- description: Learn how OneContact CC can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OneContact CC Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [OneContact CC](/software/113529/onecontact-cc) # OneContact CC Canonical: https://www.getapp.ie/software/113529/onecontact-cc > OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres. > > Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of OneContact CC Benefit from integrated communications management for resolving customer queries and issues including voice, video, email, instant messaging, social networks (Facebook and Twitter), and Skype. Manage both outbound \& inbound campaigns with features such as intelligent call distribution for inbound calls based on skills or contact history, and automatic dialling for outbound campaigns. Filter interactions, redirect communications, and reduce waiting queues with OneContact CC’s IVR feature. The Microsoft Visio IVR plugin can be used to send outbound notifications, perform surveys, and more. Allow supervisors to monitor performance quality with call and screen recording, reporting, wallboards, and more. Assign e-learning modules to those who need improvement and implement gamification to motivate teams. Integrate with third party CRM systems such as SugarCRM to ensure that agents have all the customer data they need when dealing with customer queries, without the need to switch between systems. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Collab - **Location**: LISBON, Portugal - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Collab for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Brazil, Mexico, Portugal, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Automatic Call Distribution - Blended Call Centre - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Scripting - Campaign Management - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Contact Management - IVR - Inbound Call Centre - Interaction Tracking - Live Chat - Manual Dialer - Monitoring ## Integrations (5 total) - Meta for Business - Salesforce Sales Cloud - SugarCRM - Twitter/X - Zendesk Suite ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.ie/directory/593/contact-center/software) ## Alternatives 1. [Ringover](https://www.getapp.ie/software/117547/ringover) — 4.7/5 (858 reviews) 2. [Amazon Connect](https://www.getapp.ie/software/2057092/amazon-connect) — 4.5/5 (92 reviews) 3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [HoduCC](https://www.getapp.ie/software/456711/hoducc) — 4.6/5 (95 reviews) 5. [CallHippo](https://www.getapp.ie/software/107461/callhippo) — 4.4/5 (675 reviews) ## Reviews ### "Next Generation Contact Center Platform" — 5.0/5 > **Bruce von** | *22 August 2016* | Information Technology & Services | Recommendation rating: 10.0/10 > > OneContact has a great architecture and meets the requirements of modern contact centers. This is backed up by a skilled technical team that is always available to provide support. ----- ### "If you need robust Call Center solution this one you have to consider" — 4.0/5 > **Emir** | *19 September 2020* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: Interface is basicly clean, you have a lot of posibilites for cascading chanells for call centar. There is option to include scripts for integrating with CRM (fairly obsolete support for ie 11 integration). Supervisor panels are usable, and Wallboards too. System is rock solid, as long as you have decent servers and network. > > **Cons**: Well it's getting oboslete. Supervisors and wallboards still users flash (yes in 2020). You can't customise reports so we were forced to pay aditional developement for external reporting system. There is no report that can follow call when you cascade call center too much. IVR is lacking options, actually has no options for AI. Social media integration is basic and that is undestatement, no chatboots, no AI solutions. Also end user apliacation had some issues with audio devices compatibility. When you purchache headsets usualy vendors nevere heard for Collab etc. Integration with external apliactons like Skype, Microsft Teams is non existant > > Fairly positive, i work with system every day. We had rare system problems which were never root caused by OneContact CC itself. But when you see lack of progress in product developement in half of decade you get bit worried. Yes they are making some kind of cloud version, but they did not address this version with any new options in last 5 years. As an admin and supervisor i have to say it works, but i don't see any improvement ## Links - [View on GetApp](https://www.getapp.ie/software/113529/onecontact-cc) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data