LogMeIn Central Reviews

This tool has simplified remote connection and remote management of PCs. We use it for about 250 PCs. Our IT staff love it due to its reliability and ease of use. Our staff love it because it makes it trivial for IT staff to fix their machines remotely.

The price has been going up every year. It is getting expensive enough that we may have to look for a more cost effective solution.

You can easily login to a system that has issues any time and any place. Also you can see the status of the computer for usage and updates and more. Plus you can give access to your customers to their system as well.

Is the port that is used for LogMeIn. It is a critical port that makes the PCI compliance to fail

You can combine all your customers, and even separate accounts, in to one portal. The remote connection is very reliable and stable. Widely supported and accepted.

Lacks some features such as easy file transfer to remote computer. Seems to have slowed down development a bit ad fallen behind competitor solutions.

Allows my team to quickly connect to machines across our company. Connections are always fast and reliable.

Severely lacking in features. Alternative solutions like screenconnect are cheaper, just as reliable, and support things like silent command execution, screen monitoring, etc without connecting to the machine. This allows for repair or maintenance without the need to disrupt the end user.

Allows for the management of a wide array of computers from a single interface. Sessions are easy to manage and maintain.

Pricing per seat has increased the last several years and there is a huge leap in numbers between tiers.

Reliable.
Easy Installation.
Ability to allow customer to access their system remotely as secondary user for no additional charge.

Expensive.
For the price, features such as file transfer and system monitoring should be included.

I keep this on all my PCs & laptops. Great solution for keeping secure logins in one place. Very easy to use.

Depending on which version of windows you are on, sometimes it requires you reinstall a couple times to work properly.

Can use it from anywhere and from any computer.

Switching between multiple screens is a bit of a hassle. Remote printing does not always work.

What I like about LMI Central, in the premiere package, is the bundling of Anti-Virus and now application management and updates. The ease of being able to remotely access an end-user's workstation is what totally sells me on the software. In the past, I had to have VPN access to my work network or with other tools, I could only use Windows to access end-users over the web but with LMI, its platform agnostic and they have a great mobile app for iOS and Android that allows you to connect to anyone in your list from virtually any device.

The biggest drawback in my use is the ability to push Windows updates, Anti-Virus installs and application updates. There is a fairly intuitive panel to push out all the requests but using it is like trying to crochet with space gloves, as you never get a real sense of feedback that the changes you requested are actually being implemented in near-real time. Sometimes the end-users workstations falsely report that they are missing installations that I know they are not, so there is a lot of fiddling with the end-users workstation in order to get it to report to LMI correctly. Also, when you've subscribed to the package that includes anti-virus installs, there is no way to centrally manage the AV, as its provided by a third party.

LogMein is a great vpn connect tool to use to quickly connect to a remote server and secure. LogMein web based application is great, functions and icons for the VPN tool is easy to read.

LogMein is proven to be a little challenging for me to use in the last 1 year or so; basically upon going to the web-based application for LogMein initial log in is great but then it will force me to download the LogMein. application directly on my PC, I do not have an option to utilize LogMein from the browser itself; after the download process, i then have to close the browser and start using the App on the PC, which is great but I wish developers for LogMein have a way to notify users about it.

It's easy to use even with hundreds of computers set up, all organized into group folders with a wealth of information available to you before you even remote connect to the user's computer. It has a huge array of customization options and features to access without ever feeling overwhelming, and has support information and access right from the main page.
It's extremely useful for remote management, in addition to just being impressive to clients.

They are, bar none, the best remote access and support software on the market. This however means that when they raise their prices, which they seem to do every year, you're left to either take it and raise your own prices slightly, or eat the loss.
They also seem to have dropped the live chat support feature, as it's always marked "Offline" on the support drop-down even though it's within the posted hours.

Fully functional command prompt, registry editor, event viewer, task manager, service manager, etc., WITHOUT having to take over the PC you are working on! This makes troubleshooting and running scripts on remote computers extremely easy, as you don't have to wait until off-hours since you don't have to take over the actual computer. It's got a great system for organizing your computers into groups, and it's HIPAA compliant with all of the auditing and tracking required.

It's very expensive, and they keep raising their prices. They've raised prices by 3 times over the past 3 years. I expect this will continue.

Easy, reliable and great for setting up remote access for notice users who need to work remotely or connect into a pc occasionally.

Cost has gone up over the years. use to be much less expensive. be sure to buy a longer time period to get discounts.

Managing all our clients was easy with Logmein Central. We could easily see who's online, or not. Manage updates, easily obtain remote access, and all the other features are a huge plus.

I couldn't really find a huge downside to this software. Their support is amazing, the features are up there with all of their competitors.

The software does remote desktop well; the resolution is good and even some of the remote management for Windows computer is beneficial.

There is poor support for Mac. The software for Mac doesn't support chat. The layout of the targets in the portal could be better; deployment is not the greatest; push preferences are for higher tier pricing.

With all the numerous logins out there, this is a wonderful place to store those passwords and not have to remember a gizillion logins.

I would like more control of the visual settings offered in this software as well as the layout given to users.

I like how easily you can remotely control your devices with LogMeIn Central. Is pretty straightforward to use, and with high performance for the low resources it requires. It runs fast. I like that you can create groups of users and fully customize the roles with permissions and access.
Also LogMeIn Central allows you to monitor remotely the status and to spot critical issues which require attention.

The interface is not as intuitive as one would expect. Maybe it doesn't need improvement if they can provide an explanatory tutorial along.

This product works really well. It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.

Sometimes it's hard after restarting to know if it will turn back on or not. Lots of sitting around waiting anxiously.

- Central version has all the Bells and Whistles like its Pro versoin.. with the addition of the AntiVirus program as well as the automation tools

- Solid program as a remote takeaway tools. Especially useful for enterprise internal support (as it requires pre-installation on client machines)

- Central starts with 25 licenses and above. For small businesses, the extra tools and anti-virus software likely not worth the extra licenses if you don't need 25 licenses

- Support was an issue since it moved offshore. The offshore staff does not have the technical knowledge to answer on the spot

It's convenient, easy to use and is also mobile friendly

It's pricey and there is not another company compatible and they know it.