Pro Reviews

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Initially it was very solid and provided great remote access and feature functions

The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

The ability to access a computer remotely.

The price and the way they do business. Deceptive.

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Great solution for remote management and help desk software for enterprise PC support.

Connection can be slow at times, and doesn't play well with ultra wide monitors.

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management.

Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on.

Ability to remotely "sit" at another desktop without leaving your office! Or you forgot to retrieve a file, with this you can just login and print it at your desk!

I have not found anything that I don't particularly like about the product. Haven't used all the available options, but the ones I have work great

This software makes working from home easy! I can access my files at work and print to my own printer at home.

My only dislike is that I have to leave my PC on since this works on individual PC's versus a VPN on a server.

Well the software does work for the most part if you have a new OS

1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.

This software allows one to work from home, or access remote computers with ease. It is fast, efficient, and relatively simple to set up. It is similar to the Remote Service software technicians use to work on customer PCs remotely, but establishes a more permanent connection and requires you to know the login details to the remote PC.

Price is very high and paid on a yearly basis; you don't own the software, you rent it. It is unsuitable to tech repair jobs at a distance unless the customer provides you with login details for their computer. It would be very useful for working from home, in a situation where all that info was avaialable, but not for commercial support purposes.

1. Easy to search for computer names.
2. Easy to install LogMeIn agent on client PCs.
3. Deployment link is easy way of installing the application on clients.

1. Cost is affordable but could be a tiny bit cheaper.

Reliable access and fairly straight forward

Cost - more than twice the price of competitors

LogMeIn was so east to use and always worked flawlessly

We used LogMeIn for years until they priced themselves right out of the market. It got far too expensive to keep using

I used Logmein for four years as I managed my business remotely. I have to say it made the transition to working from home seamless. It was very easy to use as well as secure.

I can not think of any problems that I had with this software. It was pretty easy to use.

LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it.

There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service.

Product was very easy to install and use. I manages about 50 machines and this product allowed me to do my job with relative ease.

The learning curve to fully understand all the function of this produce takes some time but not uncommon for such a powerful product.