Pro

4.4 (165)
Remote access tool for individuals & small businesses

Overall rating

4.4 /5
(165)
Value for Money
3.7/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.0/5

88%
recommended this app
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165 Reviews

Christi
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Use it daily. Couldn't do my job without it to connect to my clients.

Reviewed on 23/2/2018

More efficient work environment. Less travel.

Pros

Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Cons

Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

Lindsey
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Started off great but has gone downhill over the last couple of years.

Reviewed on 7/9/2021

I was introduced to this product at my previous place of employment and was impressed with it so I went with it without considering other products when we started our own business back in 2009. This product started off flawlessly at a great price. As the price has gone up quite a bit since then, the quality of the experience has not improved but has gotten worse. The connection speeds are slower, the picture quality is grainy, and the keyboard shortcuts don't work consistently. I have been testing Zoho assist and they do not have these issues and it is half the price. We are going to be cancelling our membership with Logmein Pro at the end of the auto renew period.

Pros

We have used this product since 2012. In 2012 the product cost $39.95 annually which was very reasonable and the product was reliable and did what we needed it to do.

Cons

Since 2012 the cost has creeped up to $350 annually. In the last 1-2 years the product's connection speed is slower and the keyboard shortcuts sometimes don't work which is annoying.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

When it works it is very good, but it fails quite often

Reviewed on 1/4/2020

We started looking for other options a year ago and we have started migrating to a more reliable and less expensive service. As a user of Logmein for 10+ years I do not recommend them at all, it is time to move on.

Pros

Initially it was very solid and provided great remote access and feature functions

Cons

The reliability is awful and their customer service can't do much about it as it is an infrastructure problem. The worst part is that they increase pricing to almost double every year and the quality of the service declines.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great tool for remote support

Reviewed on 11/12/2018

It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Pros

LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Cons

I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Too expensive, but works really well

Reviewed on 10/4/2018

Pros

This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Cons

This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Yasmin
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not Worth $$$

Reviewed on 28/9/2019

I used it for over 3 years. In the last year they automatically gave me the Central version for 6 months with no fee. Then sent me a bill for a renewal for 3 x's what I paid the year before. I immediately shopped and got another program for 1/10 of the cost with all the features, bells and whistles.

Pros

The ability to access a computer remotely.

Cons

The price and the way they do business. Deceptive.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love, love LogMeIn.

Reviewed on 16/4/2018

I really do not have a con to put here. I love the software and have used it for years and years successfully.

Pros

This software is the greatest. It is easy to use. It is easy to setup. You can easily remote access computers from anywhere.

GRACE
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Log Me In Pro

Reviewed on 16/7/2019

i have used this software while on vacation because of time sensitive tasks that needed completing, I have used it in cases where I just couldn't get into the office because of bad weather. Business doesn't stop for anything and this software gives me the ability to work from any where.

Pros

I really like that I can log into my work PC day or night. It is easy to use and gives me the freedom to work outside of my office. I have access to everything on my work PC. I cannot say enough good stuff about this software.

Cons

I cannot think of anything. I have been using the software for sometime and never have problems with the software.

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good for customer support

Reviewed on 1/12/2018

Pros

Great solution for remote management and help desk software for enterprise PC support.

Cons

Connection can be slow at times, and doesn't play well with ultra wide monitors.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic to look after parents when away

Reviewed on 16/11/2018

Pros

We all have parents which need technical support, and this is an easy way to help them when things go wrong. Easy to install and generally works flawlessly to connect to their computer and fix things. There are free options out there such as teamviewer, but this is super easy to setup.

Cons

Prices went up recently, so not as attractive compared to free options. But a solid option if you want something easy to manage.

jennifer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Remote technical assitance

Reviewed on 23/10/2018

HUGE time saver!

Pros

It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Cons

There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Kristen
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Allows for minimal downtime, can access programs from anywhere.

Reviewed on 12/3/2018

Reduced downtime, increased work flexibility, productivity

Pros

I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Cons

There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Patricia
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love this product, it helps with flexibility in my work schedule and assist with client...

Reviewed on 13/7/2018

Good reputation with my clients...they think I'm always available for them.

Pros

Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

Cons

I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Lucas
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Allows Me to Manage Two Sites Remotly

Reviewed on 21/11/2018

Pros

Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Cons

Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Jimmy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Poor software overtaken by rivals

Reviewed on 12/1/2021

Very poor experience and migrated all clients away from it. Speed and price were the biggest problems. Much better experience with Teamviewer

Pros

Started off as very good value with a good and free offering. Quite well featured including file transfer and vulnerability management.

Cons

Remote control is painfully slow and has not kept up with the competition. Has become inordinantly expensive as the years went on.

Tina
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Wonderful Tool

Reviewed on 16/9/2021

The ability to run payroll remotely or pay liabilities if you didn't get to it during the day; can print reports either at the computer's location or at your desk; can assist another person sitting at the remote computer

Pros

Ability to remotely "sit" at another desktop without leaving your office! Or you forgot to retrieve a file, with this you can just login and print it at your desk!

Cons

I have not found anything that I don't particularly like about the product. Haven't used all the available options, but the ones I have work great

Kelly
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

LogMeIn Pro

Reviewed on 26/3/2020

I have been using LogMeIn Pro for several years and it has really been handy during our "stay home" order due to Covid-19. I am able to access my work e-mail and my PC desktop. I feel like I am sitting at my desk at work and one of the really great features is the ability to print from my desktop to my printer at home. This is so much better than having to send an e-mail from my work e-mail to my personal e-mail to print. This saves time and keeps my personal e-mail uncluttered. I hope this product continues to be around for a long time.

Pros

This software makes working from home easy! I can access my files at work and print to my own printer at home.

Cons

My only dislike is that I have to leave my PC on since this works on individual PC's versus a VPN on a server.

kristin
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Overpriced and poor service

Reviewed on 20/2/2020

Pros

Well the software does work for the most part if you have a new OS

Cons

1. I have a macbook pro that is 4years old and logmein has stopped working. The customer service folks at logmein have told me that the only way to get back up and running is to buy a new computer and that a pro rated refund is not an option.
2. Rates went from $200 to $400 per year per user last year. I didn't notice any improvements with this 100% price increase. Not sure how they can possibly justify this.

Don
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Work on computers remotely and efficiently

Reviewed on 6/4/2021

I got the trial to see if it would aid me in servicing my clients remotely. I will have to look elsewhere for something to do that, however I am considering it for remote work on distant PCs I own, as well as for doing remote work on my wife's pc when I am away from home.

Pros

This software allows one to work from home, or access remote computers with ease. It is fast, efficient, and relatively simple to set up. It is similar to the Remote Service software technicians use to work on customer PCs remotely, but establishes a more permanent connection and requires you to know the login details to the remote PC.

Cons

Price is very high and paid on a yearly basis; you don't own the software, you rent it. It is unsuitable to tech repair jobs at a distance unless the customer provides you with login details for their computer. It would be very useful for working from home, in a situation where all that info was avaialable, but not for commercial support purposes.

michael
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Logmein is a great business tool for technology professionals

Reviewed on 13/3/2019

Pros

1. Easy to search for computer names.
2. Easy to install LogMeIn agent on client PCs.
3. Deployment link is easy way of installing the application on clients.

Cons

1. Cost is affordable but could be a tiny bit cheaper.

Susan
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good product but too expensive

Reviewed on 15/5/2020

It's been good for years but the cost is now too expensive when there are cheaper products on the market which are just as good

Pros

Reliable access and fairly straight forward

Cons

Cost - more than twice the price of competitors

Ian
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Great but expensive

Reviewed on 12/8/2019

Pros

LogMeIn was so east to use and always worked flawlessly

Cons

We used LogMeIn for years until they priced themselves right out of the market. It got far too expensive to keep using

Susan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great asset for working remotely

Reviewed on 11/5/2021

Very good.

Pros

I used Logmein for four years as I managed my business remotely. I have to say it made the transition to working from home seamless. It was very easy to use as well as secure.

Cons

I can not think of any problems that I had with this software. It was pretty easy to use.

Verified Reviewer
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

It's good! But overpriced.

Reviewed on 3/12/2019

For offsite company computers, this service has saved us a ton of time - effective and quick. Cheaper than travel, but still a little expensive.

Pros

LogMeIn has always been a fairly reliable way to solve IT issues for customers or any remote control needs. It's got a lot of capabilities and functions, if you're willing to pay for it.

Cons

There are a lot of different options for IT remote support out there, and from what I've experienced, LogMeIn has been on the more expensive side - especially considering the features on the service.

Hap
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review Of LogMeIn Pro

Reviewed on 21/1/2022

As an IT administrator I would recommend this product. The rice is in the ball park with other similar products and the tech support was outstanding , the few times I needed help.

Pros

Product was very easy to install and use. I manages about 50 machines and this product allowed me to do my job with relative ease.

Cons

The learning curve to fully understand all the function of this produce takes some time but not uncommon for such a powerful product.