--- description: Learn how BeyondTrust Remote Support can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BeyondTrust Remote Support Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BeyondTrust Remote Support](/software/113939/bomgar) # BeyondTrust Remote Support Canonical: https://www.getapp.ie/software/113939/bomgar Page: 1 / 82\ Next: [Next page](https://www.getapp.ie/software/113939/bomgar?page=2) > BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution. > > Verdict: Rated **4.6/5** by 2009 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BeyondTrust Remote Support BeyondTrust Remote Support allows users to view customers’ screens and react through the remote desktop, enabling the troubleshooting of issues on and off of corporate networks through screen sharing, remote control, unattended access, file sharing, and mobile device camera sharing. Flexible deployment and licensing options reduce management overhead and total cost of ownership. Controlled, secure, fast and flexible connection to and from any platform or device, while utilizing existing security and operational tools. Eliminate VPN for vendors, while delivering granular permissions and a centralized tamper-proof audit trail for reporting to reduce risk. Automate the injection of session credentials without exposing them to reduce risk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2009 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Management - Activity Tracking - Alerts/Escalation - Annotations - Audit Trail - Authentication - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - Customisable Branding - File Sharing - File Transfer - Knowledge Base Management - Least Privilege - Multi-Channel Communication - Password Management - Real-Time Chat ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Remote Support Software](https://www.getapp.ie/directory/563/remote-support/software) - [Privileged Access Management Software](https://www.getapp.ie/directory/1181/privileged-access-management/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.ie/software/9913/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.getapp.ie/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.getapp.ie/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.ie/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.getapp.ie/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Review for BeyondTrust Remote Support" — 5.0/5 > **Shristi** | *9 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance. > > **Cons**: Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records. > > BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients. ----- ### "BeyondTrust Remote Support review" — 5.0/5 > **Marat** | *15 July 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool. > > **Cons**: Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license. > > Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us. ----- ### "New Product or Bomgar in new design." — 3.0/5 > **Serhii** | *31 December 2021* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Price is cheaper compare to similar products on the market. Performance of all the tools and features of the package is somewhat stable, could be smoother but for such a price is OK. Tons of cool tools and features during remote access provide faster and convenient work overall. > > **Cons**: It could have a better and in general - user-friendly interface. More advanced security would be good too. And the most noticeable - smoother performance, with it it would be a great product. > > I had to switch to this product from a similar one of another company. Overall working on it for 6 months was OK, not perfect, since I was working with live, impatient customers who wanted help right away. With smoother performance, it would cause fewer troubles and awkward moments. For a low-budget, fast-growing start-up with the potential for serious business - this product is for you. ----- ### "A must have tool for every remote worker" — 5.0/5 > **Elizabeth** | *29 March 2023* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications > > **Cons**: Everything is great about it . No issues so far > > It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time ----- ### "Remote support software Bomgar" — 5.0/5 > **Obakeng** | *19 January 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine. > > **Cons**: For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing. > > I love it as you can remote into one machine as a group or during a troubleshooting meetings ----- Page: 1 / 82\ Next: [Next page](https://www.getapp.ie/software/113939/bomgar?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/113939/bomgar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data