SuperOffice CRM Reviews

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Perhaps the marketing module should be included in the base package.

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

functionality, ease of use. great to have an online version also for the people on the road.

it takes a while before you understand working in SO as an admin.

What I like the most is that you can integrate the software with microsoft outlook. In this way it is very ease to archive your e-mails.

Sometimes it is very difficult to find things. For example, if you want to enclose documents, it took me some time to find out how this works.

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Clean and intuitive user interface,
I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.
- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.

The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.

It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

It is sometimes working too slow when opening an e-mail.

The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.

It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

The look of it feels a little bit outdated.

We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Really nothing to complain about works really good

You have all the information about a customer or supplier in one program.
so all the information that you or your colleagues note is visible to everyone.

You are very depending of S.O. when you are used to it.

Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.

At this moment everthing is okay for our company.

It's very helpful to register client information and all the contact moments

Sometimes I have problems with the connection between SuperOffice and Outlook

It is simple to handle and you as user have a clear view about your customers

I am a user of Superoff and at this moment cant find anything that I don't like

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

It can feel a bit fiddly to set everything up before you really get to grips with it.

Easy to use and find functions in the software.

Integration with other systems. Such as billing system.

24/7 customer support.
Various reporting options and integration features such as MS Office, Exchange.
I love the feature of scheduling tasks and reminders

Third party Integrations is bit complex.

I like the selection process, that your database for mailings is dynamic and always updated
It's easy to evaluate the success rate of mailings

The functionality when creating a new mailing .e.g. when choosing a picture it often takes a few tries to get the size right.
The process of resending mailings to a new selection could be easier.

Creation of all kind of selections is very easy.

Maximal number of characters in comment field activity.

It is easy to use, lots of options and like the way it works.

Sometimes need to search how to do things

The easy way to set notifications and make the program help with my work

I don´t know if it´s program, but I get tossed out now and then.
The mail system could be more functional, like outlook