
SuperOffice CRM
CRM software for sales, marketing & customer service teams
4.2 /5 (123 reviews) Write a Review!Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Features

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It really is the most user friendly CRM that you can imagine.
Reviewed on 16/7/2018
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.
Pros
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Cons
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
- Industry: Education Management
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stellar CRM
Reviewed on 8/4/2020
SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.
Pros
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.
Cons
Perhaps the marketing module should be included in the base package.
- Industry: Mechanical or Industrial Engineering
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Save time and increase overview
Reviewed on 16/11/2018
Good product, easy to use.
Pros
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.
Cons
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

- Industry: Pharmaceuticals
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
review Super office
Reviewed on 4/12/2018
our CRM is in there, we work with projects
Pros
functionality, ease of use. great to have an online version also for the people on the road.
Cons
it takes a while before you understand working in SO as an admin.
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Review SuperOffice
Reviewed on 7/11/2018
My overall experience with SuperOffice is quite well. However there are a lot of options, and to my feeling I do not know how all these options work or where I can find them. I think SuperOffice can make the use easier.
Pros
What I like the most is that you can integrate the software with microsoft outlook. In this way it is very ease to archive your e-mails.
Cons
Sometimes it is very difficult to find things. For example, if you want to enclose documents, it took me some time to find out how this works.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Feedback review on SO
Reviewed on 18/12/2019
My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan
Pros
Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.
Cons
I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.
- Industry: Telecommunications
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have previously used the server based system and the on line version for the past 3 years
Reviewed on 4/7/2018
Improved our relationships with our clients and suppliers
Great user experience
Pros
Clean and intuitive user interface,
I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.
Cons
Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great CRM that helps our company in different fields (finance-sales-marketing-support)
Reviewed on 4/6/2018
Pros
The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.
Cons
That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Superoffice is just what we needed - helps keep our data centralised and easy to keep up to...
Reviewed on 29/6/2018
Pros
- The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already.
- Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins.
Cons
The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good platform with highly customizable, but expensive
Reviewed on 14/11/2017
Using it as ticketing system.
Pros
It's possible to write a lot of customizations and to adjust it just as you wish.
Fast and robust system
Cons
Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.
- Industry: Wholesale
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
1+1=3
Reviewed on 13/11/2018
Taking over the work load of my colleague during holidays / absence.
Pros
This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.
Cons
It is sometimes working too slow when opening an e-mail.
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
Unlike a previous system we tried, this software is reliable, clean, sharp, and intuitive to...
Reviewed on 21/6/2018
Pros
The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.
Cons
It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.
- Industry: Media Production
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use
Reviewed on 11/6/2019
A good software that fullfills my needs for a CRM software.
Pros
It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.
Cons
The look of it feels a little bit outdated.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Superoffice really good CRM
Reviewed on 4/4/2019
Really good and fast support if anything would fail
Pros
We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on
Cons
Really nothing to complain about works really good
- Industry: Wholesale
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review SO Joke
Reviewed on 23/11/2018
You can use S.O. for your mailings or reports.
We cannot work without SuperOffice anymore.
Pros
You have all the information about a customer or supplier in one program.
so all the information that you or your colleagues note is visible to everyone.
Cons
You are very depending of S.O. when you are used to it.
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Many functions
Reviewed on 2/4/2019
Pros
Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.
Cons
At this moment everthing is okay for our company.
- Industry: Real Estate
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great customer relation management system
Reviewed on 23/10/2018
SuperOffice is a very helpful and complete CRM tool with good customer service
Pros
It's very helpful to register client information and all the contact moments
Cons
Sometimes I have problems with the connection between SuperOffice and Outlook
- Industry: Mechanical or Industrial Engineering
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good CRM software
Reviewed on 13/11/2018
Always all the info about your clients at hand.
Pros
It is simple to handle and you as user have a clear view about your customers
Cons
I am a user of Superoff and at this moment cant find anything that I don't like
- Industry: Media Production
- Company size: 201-500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very simple and versatile
Reviewed on 29/4/2019
We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs.
Pros
I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.
Cons
It can feel a bit fiddly to set everything up before you really get to grips with it.
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Super icecream
Reviewed on 12/6/2019
Keeping track of business.
Pros
Easy to use and find functions in the software.
Cons
Integration with other systems. Such as billing system.
- Industry: Mechanical or Industrial Engineering
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the most needed CRM software for small and medium sized companies
Reviewed on 15/4/2019
This CRM has helped us to gather and view the complete 360 degree view of customer data.
Pros
24/7 customer support.
Various reporting options and integration features such as MS Office, Exchange.
I love the feature of scheduling tasks and reminders
Cons
Third party Integrations is bit complex.
- Industry: Wholesale
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Marketing tool
Reviewed on 12/11/2019
Pros
I like the selection process, that your database for mailings is dynamic and always updated
It's easy to evaluate the success rate of mailings
Cons
The functionality when creating a new mailing .e.g. when choosing a picture it often takes a few tries to get the size right.
The process of resending mailings to a new selection could be easier.
- Industry: Information Technology & Services
- Company size: 5,001-10,000 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Optimal Marketing and Sales alignement tool
Reviewed on 18/4/2019
SupperOffice anables us to control our pipeline in an easy way
Pros
Creation of all kind of selections is very easy.
Cons
Maximal number of characters in comment field activity.
- Industry: Computer & Network Security
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Nice product with lot's of features
Reviewed on 16/11/2018
It is nice very usefull product
Pros
It is easy to use, lots of options and like the way it works.
Cons
Sometimes need to search how to do things
- Industry: Consumer Services
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to organize
Reviewed on 18/12/2019
I Think it´s a god program that helps to organize and Control my every day
Pros
The easy way to set notifications and make the program help with my work
Cons
I don´t know if it´s program, but I get tossed out now and then.
The mail system could be more functional, like outlook