JumpCloud Directory Platform Reviews

Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.

The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.

Not able to tailor the automated emails that come from the system to your users as it stands

Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)

Currently no ability to assign users to OUs from within JC to Gsuite.

We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

I love its ease of use. Getting started using it was effortless as a single tech doing the work. Its ability to serve as a directory server for G Suite, PowerSchool (LDAP), and WiFi (RADIUS) makes my life so much easier. And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email. JumpCloud can "pull" G Suite Accounts if they already exist, and I love how it can "push" accounts as well for creating new users.

There are a few niceties that they haven't implemented yet. Extensive logs can easily be pulled via their API, but they aren't available via the web-gui. They also haven't yet managed to implement the ability to manage Google Groups through their interface yet (but that's supposedly coming soon).

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in.
If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage.
They keep adding features as well, like recently added management of Bitlocker.

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.

I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.

I would like for the software to allow SSO to be fluid. If you connect Google Workspace with JumpCloud, then JumpCloud has to be the source of truth. It would be nice if it were up to the admins to decide what is the source of truth. I'd still remain using JumpCloud solely for the FileVault feature if it allowed Google to be the source of truth. Would make our setup so much easier.

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ...
It's an easy way to start managing assets, from people to computers.
It provides a wide range of SSO allowing its use straightaway.

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Easy to manage web interface with clear categories and policies.

Client installation on PCs was more complex than I would have liked.

I love the fact this this is an online solution to your old traditional way to manage computers from internal servers. It branches outside your office to anywhere you want to do work.

Some of the function setups are not that user friendly. Policies are a headache when selecting what to configure. It's not easy to go back where you left off. Sometimes you have to scroll down a long list of configurations to get back to the location that you last left off from.

Very easy to deploy, configure users, devices, radius

May be de command function is not easy to deploy

The free 10 first users really helped me do my proof of concepts with the applications I wanted to integrate. The interface is simple and everything you need to manage users and associated systems and applications are easy to find.

Policies to deploy to systems are a cool feature, however, there are too few policies for Linux. A community driven for policies could be very interesting.

The setup is relatively easy, and major operating systems are supported. It allows single-sign-on (SSO) across a variety of systems. For me, of particular interest was having Linux and G Suite SSO, for which JumpCloud provides an excellent solution.

I wish Linux SSO would work by an LDAP proxy cache instead of a patch to /etc/passwd /etc/shadow /etc/group /etc/gshadow files. An LDAP proxy cache just appears more secure to me.

I like the integrations and synchronizations to other applications. Specifically, we use a hybrid AD approach. It works great! We’re also using the RaaS for dynamic vlan mapping. VERY impressed!

Wish there were more options that we didn’t have to customize via the powershell API. I don’t remember all of the cmdlets and have to look them up every time.

Multi-platform!

It uses and modifies local machine settings, so even if a laptop leaves the LAN or the service is down, everything continues to work.

The Samba integration is complex. This is more about Samba than JumpCloud, however. I needed a few different pages to pull together the whole picture on how to implement.

User management in the cloud has made it easy to integrate with SSO from our software vendors.

Dependent on JumpCloud to have consistent uptime. Have only had one outage lasting more than an hour in the five years we have used it.

In the cloud, do not have to care about the physical servers. Asset management and software deployment. Policies can be implemented very easily as well with just a click of a few buttons.

Integration with macOS could have been better. E.g - If a new user is tied to a macOS laptop and the "Change password at first login" option is selected, there would be no way that the user would be able to login.

No on-prem to deal with. Pretty GUI that also I don't have to deal with.

Starting to get fragmented with different pricing tiers.

Ease of deployment and manageability from cloud

SAML v2 support is limited. Had to go over hoops to get stuff working.

Integration with G Suite
Replacement for AD in small office environments
Adds needed security and management for clients that have never implemented AD

The pricing model has improved but can still be cost-prohibitive for small IT budget clients.

makes integration of other products like docusign or zoho seamless

nothing worth mentioning - the software works as expected

one user management,
ability to use as system users

price raises rapidly when using more then 1 service and more then 10 users.

Very easy to use. Great support. Works as advertised. Able to use on Mac and Windows

Wish they had more functionality, and two-factor authentication.

Running a small business , this sort of thing is the last thing on your mind. JumpCloud has helped us on/off board staff members easier, quicker and more securely and has allowed us to unbind from expensive hardware that required painful maintenance!

I'd love to be able to white label the login screen, but thats a selfish desire. I'm only really putting that there though because the cons is a mandatory field. JumpCloud is great!

The product is quick and responsive. Streamlines and adds AD like features to small businesses with no need or desire to implement AD

Need more policies added. The permissions and systems menus can be convoluted, but with a bit of use it gets easier.

The software saves lots of time and works on all platform including Linux

The main website dashboard has lots of settings and some are not obvious to find.

Easy integration with my UniFi (UID) service
Amazing UI and perfect documentation.

The ui is also a strong and also the whole onboard process.