JumpCloud Directory Platform Reviews

Not having to use Microsoft domain management. Less on prem expense and more focus on daily needs. Easy to use and deployment.

I haven't really had an draw backs from using this software it has really help to go domain less for me as a MSP owner.

Cross platform support is the important feature I like about with the power of automation through script execution and policy management.

Software management is the least interesting feature through it supports Chocalatey package manager out of the box, it would be bit risky to use the community packages.

Custom package deployment through chocalatey is pain for the admin to setup securely

Automatically updates and pushes changes out to devices in near real-time. Works with a host of services and grows every day. Has many of the main features of a DaaS, without being overly complex or difficult to configure. Windows policy configuration without a domain for small businesses.

Lacks substantial Mac and Linux policy configuration.

The ease of use as well as the Slack lounge + support team is quick to respond.

I have not encountered any situations yet where the software was not able to meet my needs.

The free 10 first users really helped me do my proof of concepts with the applications I wanted to integrate. The interface is simple and everything you need to manage users and associated systems and applications are easy to find.

Policies to deploy to systems are a cool feature, however, there are too few policies for Linux. A community driven for policies could be very interesting.

I like the integrations and synchronizations to other applications. Specifically, we use a hybrid AD approach. It works great! We’re also using the RaaS for dynamic vlan mapping. VERY impressed!

Wish there were more options that we didn’t have to customize via the powershell API. I don’t remember all of the cmdlets and have to look them up every time.

I like using the commands feature mostly out of the all of the modules. It allows me to automate my environment and support my helpdesk effectively from behind the scenes.

The software list and policy review. Software lists are cumbersome; the policy checks cannot be searched and appear to be incomplete.

Ease of use for SMB's, changes are reflected instantly, free for up to 10 users forever makes trialing trivial, and MDM features across Windows and Macs are uniquely useful.

Lacking some features. For example, they support VLAN assignment via RADIUS, but do not support named VLAN's in this configuration. It's not a complete replacement for AD in that you cannot nest groups, they have to be individually managed. The MDM features are some of the most interesting available, but feature availability is highly dependent on OS... for example, while both Mac and Windows have significant options available to them (albeit many fewer that Group Policy in AD provides), Linux has almost none of the MDM features available to it.

While JumpCloud may not have all the bells and whistles, what it does do, it does well. Super easy to use with a Google GSuite environment.

I wish SSO was beefed up a little more. Some nicer integrations would be great, but it is possible that there are partnerships with larger DaaS providers that were made exclusive and they can not get access to.

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ...
It's an easy way to start managing assets, from people to computers.
It provides a wide range of SSO allowing its use straightaway.

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

As a replacement for an onsite server, JumpCloud leads the pack because they support companies that are very small with high growth potential, to take advantage of the software for free with limitations of number of users/computers. This allows the company using it, to grow and as it does, gives me an easy decision to subscribe to the service, without reinventing a solution.
Another PRO is that is actually releases updates that have a beneficial use; JumpCloud has never stopped adding new or improved features.
I have to research software to make recommendations that are best for the client and business. They choose JumpCloud.

As it relates to Directory-as-a-Service features, are policies for user/computer functionality. Such as standard policy to lock the computers after 15 minutes. It incorporates basic policies to apply to the machine or user, but not any near the amount Local Group Policy offers.

MFA, SSO, RADIUS and System/User management

Need more analytics and mass user updates

I have deployed this product at a number of companies who either decided they do not like or need Active directory for any number of internal reasons, in some cases they were small and did not want the complexity or overhead of having to maintain a server. regardless of the original reason for shunning AD they have all been very happy with the abilities of Jumpcloud.

although it handles some of the tasks that AD does, it does lack some of the depth of control that AD provides. We have created work-arounds that have address 80-90% of the shortcommings

Quick and easy configuration setup with a very in depth support [SENSITIVE CONTENT] available to help you get on your feet and running quickly.

Some critical components are not outlined early on as something that should be denoted for future use. (Certification renewal requires the same account, this was likely implementation error on our end, but caused major headaches)

We are a remote start up so having a cloud AD infrastructure doesn't make sense for us. JumpCloud provides a majority of the features of AD (GPO, Password management, iDP, etc) and is easy to use. I have an IT Intern that became proficient in JumpCloud within a month.

JumpCloud customer service could be better at responding. Our CS Manager is great, but for general support there is a lack of in dept information. There was an outage with JumpCloud and it was causing our users to be locked out of their PC's. Okta was on a zoom call with us within an hour to see if it was on their end, I had to open two JumpCloud tickets. It also took multiple days to get a RCA from JumpCloud.

The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management

At the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication

Gave us a single complete IDP solution for all of our systems and services.

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.