Treatwell Reviews

It's very user friendly - functionality for both salon and customer are idiot proof

limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system

The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!

The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients

Ease of use
Sends customer reminders via text

Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card

Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.

Treat the returning customers as a repeat customers even If they don't turn up within a year

Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary .

High quality software. Software for ease of use

I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now.

Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.

1. Easy to book and access appointments with the touch of a finger via phone or computer.

2. All client information and previous visits quickly available at a glance.

3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown.

4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful.

5. Support staff for Treatwell are friendly, professional and helpful.

1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking.

2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business.

3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.

It is a big help for my business. Customers can book 24/7. It is quick and easy to understand.

It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well.

Excellent diary system, love the text messaging facility and being able to view client history.

Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice

I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on

Nothing it’s all great I can work the software with confidence

Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to

Sometimes it’s not easy to find a precise time when using the app on a mobile.

Treatwell has helped my company to grow and build our regular customer base. The software is so easy to use, our clients love It and the customer support is always here when you need them. Thank you Treatwell!

Receiving payments only on two week basis. It is very hard for small business to wait so long to receive the payment

More clients and some become regulars. Good benefit

Can't tailor it more to my business needs and a big % And it adds up wgen you're a small business. Not enough tear structurw

I love the features that enable you to do everything from this one one app like reports, marketing and crm

Its annoying that the reports count cancelled and no show clients in the overall performance reports such as sales

Very user friendly, good customer support

Missng some functions, but very minor inconvenience

It good customer can find us on treatwell.

Can’t find any problem... is good n easy

easy to use, full of useful functions, I have my business in my palm,

all perfect really just when I switched from WiFi to 4 G it asking me to log in again,

Super easy to use! The best part: possible to block out the slots without providing details of customer and the treatment provided

I wish it worked when i dont have internet connection

Very easy to use. Everything I have in one place in my phone.

For me everything is perfect. No need nothing better.

Easy of use. Customers ability to book online. Review ratings for clients to see

Customers can cancel with less than 24 hours notice

Very helpfull, to organize bookings. Reminders to clients

Last minute cancelations, and no show bookings