Ricochet Reviews

It's a very user-friendly program that makes training a new person easy

No cash drawer module to help count the cash drawer
It needs a way to make a store purchase without going on the books
I've made several mistakes on pay-outs because there is no "Through Date" on individual Consignor accounts
Too many clicks to get a receipt
Needs a daily Consignor report
Needs a build a custom report function

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Consignor access, webstore, good reporting options

No debit option for type of payment in checkout
No way of adding booth rental deductions

I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing!

Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now.
I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!

The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly.

The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

Easy to use, pretty self-explanatory. Customer service is always helpful and spot on. In the time we've used it, they've improved and updated the software pretty regularly. Looking forward to more integration with Quicken, as they've said would be coming. I would like full inventory integration. Overall, really good value for the money.

A little glitchy on the rare occasion - sometimes it does not work as expected. But it is pretty rare. I know that it was originally designed for large item consignment (furniture) and they've improved the functionality for smaller item consignment, but there are still a few things that could be improved in that area.

24/7 access to all the accounts
easy setup
multi vendor friendly
easy to navigate
excellent technical support

the colors display. but not a deal breaker.

We love the ease of Riochet POS, it is straightforward and simple. We find it easy to train employees as well! Communication is top notch with Ricochet, love having the chat option for instant assistance.

Lack of reporting. It'd be nice to break down inventory and have extensive reports on consignors and sales.

Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Theres not much I did not like! It was all great

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

I like the ease of use and the simplicity. The customer support is also good.

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like.

You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account.
Also the notes window sometimes take 2 tries before it will save.

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

I really dont have any qualms about the soft wear at this point.

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Wish there was more reports available regarding inventory

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

The fact that the inventory is easy to use. Also ease and functionality of then POS

Not nearly enough customizable reports. Need quite a bit more options there

Multi-Level Users
Ability to offer vendors there own login
Easy reporting
East Payment reconsiliation

Some inventory adding functions are a little clunky

I DID like that we could do individual reports for our clients (both inventory and sales).

I HATE the new version. A LOT LESS user friendly and not as compatible with our estate sale business now. Looking for other options.

Ricochet is easy to use and makes every transaction a breeze.

Nothing I can think of it! The overall experience is simple and makes total sense.