M1 ERP

3.8 (103)
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Manufacturing enterprise resource planning (ERP) software

Overall rating

3.8 /5
(103)
Value for Money
3.7/5
Features
3.8/5
Ease of Use
3.7/5
Customer Support
3.9/5

73%
recommended this app
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103 Reviews

Ryan
Overall rating
  • Industry: Mining & Metals
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Over thought and over engineered nightmare

Reviewed on 27/4/2018

Pros

Customer support is good. You can always get someone on the phone. They do work with you to try and get things figured out. Although you may be on the phone a long time, so plan accordingly.

Cons

Everything pretty much. It's the least user friendly software we've encountered. It's not a visible system, everything is buried deep within. It takes many different clicks and screens to see what is needed to see. Doing any retail type business with different price levels is very troublesome. Information that should be simple to look up in near impossible. This system also puts your parts from a PO in the order they want to, not how you entered them. you can't customize any reports without paying or going through a bunch of trouble. We have stumped our techs several times with simple issues that can't seem to be resolved. You can't just hit print on any screen, you have to "generate a report" Creating parts in the system is cumbersome as well. You have to close one window to open another when creating the part, you can't check from one part to another to compare. There's several errors that pop up. The cost of this software was far too high for how much time it added to our work day and work load. We also had to upgrade our main server and some computers to accommodate this software. All in all, this system is not a simple system.

Stephanie
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent customer service and value - MFG user

Reviewed on 4/9/2019

Pros

Excellent customer service with support on software and hardware questions. I have had consistently outstanding support from the customer service group supporting the E2 MFG system. Good value for the product provided. Accounting module works well for us and allows us to use one system for our manufacturing processes and our accounting functions.

Cons

Some of the changes made through upgrades have been pretty frustrating and seem to be focused on a select few customers and don't make sense for the rest. (most recent example: Purchasing Module - addition of required Location entry for Receivers as a default instead of a choice to be made within the company preferences.)

Joseph
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Administrator Review

Reviewed on 14/11/2019

As someone who was not involved in the purchase of M1 I have been please with the freedom and...

As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

Pros

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Cons

This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

Lauren
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

M1 Review

Reviewed on 12/11/2019

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the...

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

Pros

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

Cons

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

Aron
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

E2 Manufacturing Review

Reviewed on 14/5/2019

Crescent has had a great experience with E2. I feel like we are uncovering new functionality almost...

Crescent has had a great experience with E2. I feel like we are uncovering new functionality almost every day. The whiteboard and scheduling module has helped us greatly.

Pros

E2 is a huge step forward from where we were as an organization. The powerful features and endless options make the possibilities for this software seem endless. If you want to perform a particular function odds are E2 has a way to do it.

Cons

E2 was such a drastic shift from where we came from that eployees took a long time to adjust, Those that are willing to experiment with the software and its capabilities have had a much easier transition than those who are not.

Steven
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

E2 MFG

Reviewed on 14/5/2019

Pros

We love the order, purchasing, inventory and accounting modules. We just started exploring the quality module.
Also the support is top notch. They always take time to review the question or issue with you can provide the best possible solution.

Cons

We struggle with the MFG Shop and Scheduling as its not easy to manage and requires a full time person to manage. Also the shop users found it slowed down their efficiency as they scan, job, employee, pieces accepted, etc.

David
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Used to be good

Reviewed on 13/2/2019

I would not recommend this software. It is shameful how un-customer friendly this company is.

I would not recommend this software. It is shameful how un-customer friendly this company is.

Pros

Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.

Cons

Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??

Joseph
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

E2 Review

Reviewed on 18/12/2018

It has been a mixed bag over the years, but the people are the best!!!!!!

It has been a mixed bag over the years, but the people are the best!!!!!!

Pros

This software is very versatile and covers everything from quoting through shipping. The accounting module keeps everything in one interface so there aren't any integration issues.

Cons

The quoting module uses estimate codes that you can not see all at the same time. Reconciliation of accounts only works on a calendar month basis. Credit cards require jumping through some hoops!

STEPHEN
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Turnkey ERP system that excels in connecting all the dots

Reviewed on 10/4/2018

Shoptech is completely dedicated to their customer's needs and their successful use of the...

Shoptech is completely dedicated to their customer's needs and their successful use of the software.
The customer's voice is heard and improvements are expedited and implemented. Simply The Best Product Support

Pros

From the initial RFQ to Final Shipping, E2 MFG is there every step of the way. This is turnkey platform for Aerospace/ISO registered companies.

Cons

Hoping to add a 1st level viewer of PDFs or solid model plug in. one click printing of print, job label and traveler.

Raven
Overall rating
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

E2 Mfg System Review

Reviewed on 20/8/2019

E2 Manufacturing System has helped to bring the company into the technology age. E2 MFG is better...

E2 Manufacturing System has helped to bring the company into the technology age. E2 MFG is better for a simple manufacturing shop rather than a multi-layer full business. Unfortunately, we have outgrown E2 and are now having issues with certain aspects.

Pros

This software has a nice interface with easy to follow tabs.

Cons

Very limiting software. Certain processes are too rigid and do not follow company system. Constant need to call customer support due to glitches or other defects in code.

Grant
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use

Awarded the worlds worst service and product

Reviewed on 4/6/2018

Don't waste your time and money

Don't waste your time and money

Pros

Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

Cons

Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

john
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

looking to upgrade

Reviewed on 12/11/2019

Pros

Abilty to customize per user and not effect others.

Cons

Clear upgrade evaluation from V 8 to V 9.2

Kody
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 23/1/2018

Pros

We have been using this software for 10 years and I don't know how we ever survived without it.
Product Configurators really helped us streamline our estimating and planning processes.

Cons

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did.
I'm not good at cons...

Salvatore
Overall rating
  • Industry: Defense & Space
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

E@ makes it easy

Reviewed on 2/3/2020

Since 2009 and going

Since 2009 and going

Pros

The software allows you to quote and then enter and order using that quote and then invoice right in one platform, easy peezee!

Cons

The RMA portal needs a little revamping

Bill
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Works great for us

Reviewed on 2/3/2020

For the most part, E2 does all we want it to.

For the most part, E2 does all we want it to.

Pros

Great support from knowledgeable employees at Shoptech

Cons

The level of user customization could be a bit more in depth

Jessica
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Used in a manufacturing facility - great for showing detail, time cards, completion percentage,...

Reviewed on 14/9/2017

Pros

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Cons

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

daniel
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

end user review

Reviewed on 12/11/2019

Pros

i like the range of information that is available at the fingertips

Cons

could have a more modern look and feel to it

Stephen
Overall rating
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Bait and switch, dishonorable

Reviewed on 19/7/2021

There are good people in ECI's M1, however as a company they don't keep the contract:
They don't...

There are good people in ECI's M1, however as a company they don't keep the contract:
They don't provide support within 4 hours (other than an email saying we will try to get back to you in 2 or 3 business days).
They don't even attempt to fix bugs within 30 days.

Pros

Customizable, easy to backup and restore databases.

Cons

Buggy, not maintained properly (outdated reporting, security practices), not user-friendly overall (they obviously do not have UX staff).

Robb
Overall rating
  • Industry: Plastics
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Couldn't implement what they promised at sale

Reviewed on 25/3/2021

Very disappointing. Couldn't actually get it to work. Continued on with current system. ...

Very disappointing. Couldn't actually get it to work. Continued on with current system. Understood that they couldn't get there even though they promised they could at time of sale. But then they ghosted me and said all sales are final even though their experts said they couldn't do what they said they could do. Not very good ethics in my opinion.

Pros

Built on SQL database so lookups are simple

Cons

We were sold a list of things during the sales cycle that they weren't able to make good on come implementation time. Then turned their back on me and ghosted me like I didn't exist. About as bad an experience as I could have dreamed up. Be very careful with this group. All sales are final, even if they can't deliver.

Tracy
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

E2

Reviewed on 18/12/2018

Very good, Very helpful customer service

Very good, Very helpful customer service

Pros

The amount of report options is wonderful you have many different options to retrieve your report

Cons

trying to figure out the best way to get a report

Grant
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

M1 experience from the UK

Reviewed on 3/3/2015

Pros

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

Cons

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

Leslie
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Compared to three other ERP/MRP systems

Reviewed on 21/2/2020

Having used a couple of other ERP systems, I find that E2 gets it right. E2 is easy to use, but...

Having used a couple of other ERP systems, I find that E2 gets it right. E2 is easy to use, but not so much so that you still don't have to grow into all it can do.

Pros

Ease of use. This software has all the bells and whistles that other ERPs have, but with an easier to use set up. If your system is too complex, or you have more than you need, it becomes difficult to use. I also appreciate that there are training sessions on line. Watching them has given me ideas about what else this system can do.

Cons

I would have liked an "old school" hard copy manual that I could read through and highlight.

Susan
Overall rating
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

E2 Sunrise Packaging

Reviewed on 27/12/2018

Pros

The way the data flows through the entire process of production to invoicing.

Cons

The help option needs a bit more step-by-step explanation. I have trouble finding what I need.

Mark
Overall rating
  • Industry: Mining & Metals
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

M1 is esential to our success

Reviewed on 9/4/2015

Pros

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

Cons

As the M1 has grown, there have been times where response times have been a little longer than expected.

Kris
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

M1 is GREAT!

Reviewed on 16/2/2016

Pros

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Cons

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.