GOFRUGAL Reviews

Pros

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Cons

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

Pros

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

Cons

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Pros

Software Features
Regular Software Updates based on Market Need
Automated Support
Easy Self Help Materials as well Videos, to self learn the product.

Cons

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

Pros

Ease of doing transactions and Customer support is extremely good!

Cons

Nothing in Particular . Over all experience is good and encouraging

Pros

Enhancements in the application is good.More options are present for reports.Overall a good product.

Cons

Sometimes it is difficult to convey the application issues with chat.Better to have a call atleast at worse situations. For feature implementation please let us know the contact person which would make our life easy.

Pros

The most import part in every solution is the support response time, Gofrugal has a very reputable team with robot chat which gives freedom to work. 24/7 dedicated team, the software has very good user security

Cons

It's very accurate, nice and easy to use

Pros

Ease in using the POS Software and also the setup of the POS system is easy and fast for a end user.

Cons

To allow to create secondary user not allowed for entry level user only in the POS Servquick software.

Pros

Very satisfied ad will try advance version of this sofware

Cons

Not really, I don't find any such cons in this software, user friendly it is.

Pros

All the master file options are quite simple to use overall software experience is good

Cons

Bulk import/export tool use is little difficult

Pros

Real time Reports
Metrics covering all the modules
Good Deployment Team
Mobile Friendly
Ease of use
Proper Training and support

Cons

After Sales support has to be extended through Onsite visit for Few more time
They can include Training camp if they could not make the visit.

Pros

The product provide lot of quality features which makes it flexible to adopt for customer needs.

Cons

It can be little more user friendly specially administration and configuration.

Pros

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR
The most impressive part of this software is there is always newer innovations, ease of use and user friendly.
We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Cons

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Pros

The support we got during our setup time was so amazing considering our time change. Working with the team to change the reports we needed was very helpful. The best part of the software is the low cost and easy to use. Easy setup and maintenance.

Cons

The trouble we are having on an ongoing basis is when we have an issue during the day, we have a hard time getting in contact with someone who knows how to help us right away. Most of the the answer is, we will ask someone else when they come in later. Having a knowledgeable support team in a similar time zone would be great. The 24 hour support team has only been able to help with basic things but our bigger issues had to wait till later at night for us. One example was the Apple IOS upgrade. The 24 hour support team gave me the wrong advise at first, the team had a plan to help me the next day (appreciated the idea) but I decided we could wait for the actual upgrade. Final, when the upgrade was fixed, I never got an email or call to tell me it had been fixed.

Pros

Remote access. No matter where we are. Can control and check the reports from anywhere in the world. Feeling business is always within our palm. Its reducing our valuable time

Pros

1) Hundreds of reports
2) Features to secure your business
3) New patch every week
4) 24/7 support team

Cons

1) Need to improve on case/ticket follow up process

Pros

1. Reasonably priced
2. Flexibility to buy in packs so the software doesn't get heavy and is reasonable.
3. Easy to use

Cons

1. Bad after sales customer support. The complicated way to generate a coupon and connect on call. It takes ages to resolve an issue.

Pros

This software is suitable for any business type as it has easy interface to understand. Also they provide help video and help documents which is actually helpful nd accessable anywhere anytime. People are here very helpful as i always get instant assistance .

Cons

Support reachability is challenge sometime but glad that mygofrugal is there to reach support team instantly

Pros

I hate the product design, useless modules retail software, zero customer support, lot of useless notifications, architecture has been copied from SAP

Cons

Lot of patch updations, bad margin calculation is wrong, not at all fit for retail franchise operations

Pros

Gofrugal got plenty of customization in billing and also we can integrate both weighing machine and barcode printer with this software

Cons

its accounting integration. ie.. very difficult to control finance section in Gofrugal. Default accounting method is very poor and we need to spend more time in accounting to rectify the errors

Pros

Goof features bundled in 1 package, no other sofware provides all features.
24x7 chat & call support is exciting & whatsnow app is really helpful to track our business remotely

Cons

Pricing is bit high compared to others but value for money.
Annual renewal for amc is looks high but still Ok as we have good support

Pros

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Cons

Offer Management Feature is not upto the mark.

Pros

Easy to Use Mobile Applications all implemented to 1 server, Deployment and the features are simple to the end user. The most amazing feature is the Included AccountEasy Module which is included in the software bundle. No need for an external accounting software.

Cons

I spoke to the team and all improvements they are working on to make available to existing customers. The software is pretty robust and covers all areas.

Pros

1. Good product
2. Easy to use
3. A lot of features for a restaurant
4. 24 x 7 online customer support

Cons

1. Bad software training
2. Bad after sales response if one calls for help
3. The executives at online 24x7 support are not very mature and understandable.

Pros

Easy, adaptable, price, affordable, reports

Cons

No support, Chat does not work, server down constantly, On feedback, main motive to sale without any communication, no one responsible for your business loss