GoFrugal Reviews

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Offer Management Feature is not upto the mark.

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

I dont find one when i compare gofrugal with other software.

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

No cons find yet. (within an experience of 2 years.)

Front end sale app. Because easy to use and understanding and also all component s

My logic on reports need to improve app

Ease to use and understand as well as user friendly

We are using this software from last 6 years
Running smoothly

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Reporting, Mobile Dashboard, user friendly , it will cover all the required features

Chat support , Improvement in UI need to do

STOCK TAKINGA ND STOCK AUDIT FEATURE GOSURE APPLICATION AND EASE OF USE OF SOFTWARE AS IT IS USER FRIENDLY

EVERTHING IS FINE I DONOT FIND ANY DIFFICULTY

Software's reporting feature, controlling all are the good feature.

Software have all features which required for Retail industry.

Ease of use
Easy to maintain
Great data report facility

Need to find a way to get Servejoy offline

Billing, Reporting, Inventory Management

Regarding the differences in live stock and the system stock value.

User friendly features.Akmost all kind of reports.

Asking additional payments for basic addons

Mobile device scan was most useful in identifying various products. Where we can assign task to employees also in finishing the job.

Addon cost is more. It will be better if addon price is low to purchase more users.

User friendly & effective for fast billing.

Upgradation takes so much of time for new version.

better than most softwares in market. but still need to improve a lot.

customer care executives are not trained well. they cant understand what we are speaking about.

INVENTORY MAKES A GOOD SENSE OF BUSSINESS

CUSTOMER SUPPORT SYSTEM. THEY TAKE SO MUCH TIME DOR RESOLVE THE QUERIES

I like the Report option and Whatsnow App of this software.

You need to improve the accounts/finance releted optiomln in this software

1. Good product
2. Easy to use
3. A lot of features for a restaurant
4. 24 x 7 online customer support

1. Bad software training
2. Bad after sales response if one calls for help
3. The executives at online 24x7 support are not very mature and understandable.

Easy, adaptable, price, affordable, reports

No support, Chat does not work, server down constantly, On feedback, main motive to sale without any communication, no one responsible for your business loss

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

No cons so far. However I have to populate this field.

Extensive Built-in Features, support, and ease of use

Installation and upgrade time can be improved