152 reviews

GoFrugal

ERP solutions for retail, restaurants & distribution

4.4 /5 (152 reviews) Write a Review!

Overall rating

4.4 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
86%
recommended this app
152 reviews
Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast updates on government mandates and custom requirements.

Reviewed on 13/4/2021

Safe and Good.

Pros

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Cons

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time.
Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Ajay R.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart Baniye

Reviewed on 17/9/2020

Pros

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Cons

Offer Management Feature is not upto the mark.

Soumya j. B.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use feature packed software within budget

Reviewed on 13/4/2021

Pros

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Cons

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Jacob J.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Mixed Feeling

Reviewed on 24/3/2021

Overall experience with Gofrugal has been satisfactory.

Pros

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Cons

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Prem K.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Optimal Solution for Business

Reviewed on 16/3/2021

Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Pros

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Cons

I dont find one when i compare gofrugal with other software.

Vikramjit C.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A complete data management package.

Reviewed on 15/3/2021

Pros

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Cons

No cons find yet. (within an experience of 2 years.)

Ganesh G.
Overall rating
  • Industry: Entertainment
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Future retail application

Reviewed on 24/3/2021

Pros

Front end sale app. Because easy to use and understanding and also all component s

Cons

My logic on reports need to improve app

Response from GOFRUGAL Technologies

Dear Mr Ganesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team will reach and assist you on the reports related feedback.

Naveen K.
Overall rating
  • Industry: Food & Beverages
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good software

Reviewed on 6/4/2021

Very good experience support team very helpfull 24*7 support available in gofrugal

Pros

Ease to use and understand as well as user friendly

Cons

We are using this software from last 6 years
Running smoothly

Eni O.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Product

Reviewed on 17/3/2021

Pros

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Cons

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Bheem R.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Covers all the requirement

Reviewed on 18/3/2021

excellent

Pros

Reporting, Mobile Dashboard, user friendly , it will cover all the required features

Cons

Chat support , Improvement in UI need to do

Vijay T.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

VIGNAHARTHA MEDICARE

Reviewed on 16/3/2021

GREAT

Pros

STOCK TAKINGA ND STOCK AUDIT FEATURE GOSURE APPLICATION AND EASE OF USE OF SOFTWARE AS IT IS USER FRIENDLY

Cons

EVERTHING IS FINE I DONOT FIND ANY DIFFICULTY

Surendra S.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy Customer

Reviewed on 15/3/2021

Awasome Experiance.

Pros

Software's reporting feature, controlling all are the good feature.

Cons

Software have all features which required for Retail industry.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great Business Management Software with all essential features included

Reviewed on 13/4/2021

It’s been great

Pros

Ease of use
Easy to maintain
Great data report facility

Cons

Need to find a way to get Servejoy offline

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Software with Good Customer Support

Reviewed on 3/4/2021

Pros

Billing, Reporting, Inventory Management

Cons

Regarding the differences in live stock and the system stock value.

Nabeel C.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

My Review

Reviewed on 15/3/2021

Nil

Pros

User friendly features.Akmost all kind of reports.

Cons

Asking additional payments for basic addons

Amith S.
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review

Reviewed on 16/3/2021

Pros

Mobile device scan was most useful in identifying various products. Where we can assign task to employees also in finishing the job.

Cons

Addon cost is more. It will be better if addon price is low to purchase more users.

Arindam R.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good

Reviewed on 18/3/2021

Good

Pros

User friendly & effective for fast billing.

Cons

Upgradation takes so much of time for new version.

Response from GOFRUGAL Technologies

Dear Mr Arindam Roy,

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

Devarpiran K.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Overall Ok

Reviewed on 3/4/2021

Pros

better than most softwares in market. but still need to improve a lot.

Cons

customer care executives are not trained well. they cant understand what we are speaking about.

Ranjit M.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

MUST TRY THIS

Reviewed on 13/4/2021

Pros

INVENTORY MAKES A GOOD SENSE OF BUSSINESS

Cons

CUSTOMER SUPPORT SYSTEM. THEY TAKE SO MUCH TIME DOR RESOLVE THE QUERIES

Kailash S.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

GOOD SOFTWARE FOR RETAIL BUSINESS

Reviewed on 16/3/2021

Pros

I like the Report option and Whatsnow App of this software.

Cons

You need to improve the accounts/finance releted optiomln in this software

Rohit G.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Good product but bad after sales support

Reviewed on 24/5/2017

I have used this product for 15 months without any problem but after that I needed the support. Then I realized I have not been dealing with the best.

Pros

1. Good product
2. Easy to use
3. A lot of features for a restaurant
4. 24 x 7 online customer support

Cons

1. Bad software training
2. Bad after sales response if one calls for help
3. The executives at online 24x7 support are not very mature and understandable.

Naveen A.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Gofurgal Software

Reviewed on 12/7/2019

very bad experience as company is not communicating any thing, their server is not working properly, using for two months but their server downs every time & it took more than 15-20 hours to reconnect hence our complete system comes to halt, they are just making fool of small shopkeepers by distributing software without sufficient system inplace.

Pros

Easy, adaptable, price, affordable, reports

Cons

No support, Chat does not work, server down constantly, On feedback, main motive to sale without any communication, no one responsible for your business loss

Albert J.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Easy to Use, Good Software

Reviewed on 12/3/2015

Excellent retail pos software for all type of business. Billing made easy and faster.

Response from GoFrugal Technologies

Thanks for your review about GoFrugal Retail software.

Safraz M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bang for your buck!

Reviewed on 15/3/2021

Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pros

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Cons

No cons so far. However I have to populate this field.

Mike U.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Going frugal with Gofrugal

Reviewed on 16/3/2021

Pros

Extensive Built-in Features, support, and ease of use

Cons

Installation and upgrade time can be improved