GoFrugal Reviews

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

It becomes very slow if the system is idle for a long time.

Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports

Patch update very critical some times

each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet

Online transactions in cloud based

Outlet connect to customer support team (online support) it is taking the connection more than a half day also

We have only 1 server & 1 client for each outlet, If support team connected unable to use

Backup taking more than 30 mins some times

centralised options superuser & users in outlets

Backup need to update external hard disk or in cloud from outlets

Stock Ageing report in HQ

Offer / Discount reports

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

No customer reward program on the Android app but soon it will be worked on

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Customer support executives are not very trained..there can be scope of improvement there

I've been using their product for about 15 years, and I can whole wholeheartedly say that they've become a part and parcel of my business. They've got an intuitive deisgn that has gone through many iterations over the years. Along with constantly updating their software based on customer requirements and world needs.

The lack of a Garment Production Module in their software has indeed caused some discomfort over the years in my business.

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.

It has stock movement report status wch helps a user to indentify how product are consumed

Gofrugal is missing with mult tasking tabs

1) Excellent support 24/7
2) customized for over 48 vertical businesses
3) product features are very impressive and provides value for money
4) Gofrugal Team has a very proffesional customer relationship management team
5) Price of the product is worth ROI (return on investment)

Customised for over 48 business vertical

Easy to use, understanding the application and 15 years of addiction

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

It is a very simple software to operate. Very user friendly.

Customer support over chat can be challenging at times

Interface with Rpos to HQ. HQ can give us real time info

We should be informed about new features .

Very good. Software billing is easy. Secure and rubbust solutions

Day closing option not much matured.
Modern digitalisation missing

Simplest screen and User interface. It is simple to Operate.

Support have to improve as there is some delay in solution and understanding.

Report's, user can learn in no time , Training

Support has to be quicker and should help instead of sharing YouTube videos

Maximum feature available. easy to understand easy to configure self help video and document

Some features of starter we expect in standard

Easy to use.It covers all features required for retail market.

Delivery management should be improved...

Product and Service was good and Awesome support like all the transactions timely updated GST transactions smoothly. Billing Options Fast and Invoice generated good support 24*7 thanks to GoFrugal Team. for all the functions key are smoothly working

Mobile accesses very easy to use, all information is one touch

Everything is good............ Bulk updating options are there

User friendly .Easy to use .Billing is fast

Support team.Very less knowledgeable about the issue

Retail easy having excellent features, but HQ having lot of limitations.

HQ features, reports to be improved.
Technical support should be required improvements.

Accounting processes is very good. Sales bill method is very fast

Conversion in to tally require. Sales bill in mobile

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

An easy to use interface, great software. Anyone can learn to use it.

No cons to this software, customer support is great