POS Nation for Retail Reviews

Great product. Easy installation and start up. Only POS to provide solution for hybrid business. We are a restaurant/Tavern/retail wine shop that uses the robust tag/label system as well as inside dining/bar business. Service from CAP has been great. Very responsive and good follow up.

Only Con we experienced was the interface to Quickbooks at startup. Our distributor didn’t provide instruction prior to install. We had Quickbooks operational prior to CAP which required a rebuild of Quickbooks after the fact. CAP customer support went above and beyond to help us.

Nothing. It's been a terrible system all around.

System is clunky. Not user friendly. Customer service is really bad, lots of false promises and account rep who didn't know how to use the system himself. Difficult to get an appointment with account rep (had to schedule a week in advance) and couldn't get tech support on the phone. Doesn’t integrate with QB Online. Hardware is cheap and credit card terminal doesn’t function properly. Sales reports are not refined enough. In general, a very bad system and I would advise any other small business owners to stay away.

User Friendly, Reporting, Inventory. The best customer service and IT support. Easy set up and the POS NATION teams care about you and your business.

Worldpay take 1-2 days to deposit funds from customers paying with credit cards.

CAP Retail is easy to use. We use it on a daily basis in our shop.

The software is easy to setup and install and once sync your inventory, you are ready to use it. It is fast and easy to reconcile daily sales, monthly sales and year end inventory.

Inventory reporting is the most helpful enabling our staff to track the least sold to most sold items to stay on top of what our daily customers are wanting.

Some configuration settings may need to be selected repeatedly in order to save or be enabled but this is not always the case as a minor annoyance.

Price Point of features/cost benefit. Seems to be a very good point of sale.
[SENSITIVE CONTENT HIDDEN] in Tech support is outstanding. He really helped us out with very pin pointed customized features that the customer uses and likes.

Nothing so much to dislike. It has a lot of the features in a canned product that we can use on a daily basis to run the operation

I like that it is very organized, and easy to make reports, if no one else is logging in from another location .
I know yor employee was right letting me know all has access to my store.
I have had numerous problems,but i think its because our company has several locations in which all have access to my location which has been very disturbing.
I appreciate all that you guys have done for me and I am hoping my boss gets employee numbers to keep this from happening again..

Thank you so much for helping me today..

Best,

Jane Brady

I like it all Basically..
I think its awesome..

The software is incredibly easy to use. Our Customer Success Manager helped us with onboarding and training, and we were up and running in a matter of days. The software helps us track inventory and issue purchase orders to our vendors. Overall, it's helped us tremendously with running our business.

Nothing really. If I had to say anything, some of the buttons are a little small.

It does a lot for the money. It has been easy for our store clerks to learn and use. They provide good support for a great reasonable monthly price.

Don't really have anything for what i least like.

It gets the job done. Responsive sales team during initial contact. Excellent support while installing the product.

Complex user interface. Very complicated database structure

Easy to operate and maintain POS .
[SENSITIVE CONTENT HIDDEN] are best in team.

Only future it has to be add like Daily Journal Reports so you can see whole day details.

They have multiple of options available including equipment to software to match your business needs. Very compatible with current equipment so it wasn’t hard to switch over.

At times the system will get slow, will call support however they require a level 2 support to assist. They are available during the weekday however not weekend. In addition, you will have to call to get your system updated and only if there is problems.

simple to use, user friendly and easy to train new employees

I can't put large pictures on the boxes, Wish it would have a full pictures and text on top of the picture.
Online report printing is not available. I can't print daily sales report from my home office.

I love this software!!! The best pos system I've ever used. It's so easy to process orders and manage sales.

I did not have any issues using this product. It was perfect for my business

I have only been using the POS systems daily for the past 3 1/2 months. Prior to this I used is occasionally when I filled in for a co-worker. I find the Hot Keys to be very beneficial. Also, most of the reports are pretty easy to generate and understand.

Still learning all the features of the software.

The card processing is reliable and the fees for cards are favorable. The technical support is friendly, although not always fast.

The software feels ancient. Not only slow, but with regular errors and crashes. We often find ourselves frustrated at some of the poor design choices and bugs that make daily operations (such as purchasing, changes to inventory, and pulling analytical reports) either useless or hour long ordeals. The lack of focus on quality of life features and efficiency of use was apparent within just a few hours of installation and use. All of this would be at least somewhat tolerable if the software was cheap or if the company quickly resolved bugs and implemented improvements, but that’s not the case.

This software is easy to use and has all the functions needed to properly operate and manage inventory/ sales.

Customer Database could use upgrading making it easier to look up customers and input information.

I love the technical support. I always get the help I need. Very professional and friendly. I’ve never felt like I couldn’t accomplish the tasks after support I’ve been given.

Some issues on reporting but we are working through.