Passportal

4.4 (89)
Encrypted cloud-based, automated password protection

Overall rating

4.4 /5
(89)
Value for Money
4.3/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.3/5

91%
recommended this app
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89 Reviews

Ollie
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

General

Reviewed on 27/9/2019

Good

Good

Pros

Nice looking, good integrations for current software

Cons

Every time you choose another entry the page refreshes!

Alternatives Considered

Secret Server Password Manager

Reasons for Switching to Passportal

Price and integration into current systems
Robert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Lost promises

Reviewed on 26/9/2019

Pros

Password management and integration with connectwise control

Cons

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

Graham
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great Product, Serious Implementation Issues

Reviewed on 25/7/2019

It's a good tool, but the configuration is taking way to long

It's a good tool, but the configuration is taking way to long

Pros

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Cons

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Tim
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 25/7/2019

Using Passportal has enhanced our ability to keep client passwords secure. Since there is...

Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible.
The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before.

Pros

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

Cons

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

Price. Passportal is priced right. I do not feel over charged at all.
Austin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excitement for future features.

Reviewed on 25/7/2019

Working with Passportal has been quite positive. The application is fairly intuitive and theirs...

Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help.

Pros

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Cons

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

Ronald
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fairly new, but very technical user

Reviewed on 7/10/2019

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass'...

We were LastPass users for 5 years. Passportal is definitely an upgrade.
However, LastPass' extensions seem to be more mature and compatible.

Pros

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

Cons

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Thomas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Passportal Feedback

Reviewed on 25/7/2019

So many users complained about having to use a password manager. Once we got them setup and some...

So many users complained about having to use a password manager. Once we got them setup and some basic training they quickly realized the value and are now advocating password management to clients, friends and family.

Pros

The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Cons

Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

Craig
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Passportal does a lot

Reviewed on 20/8/2019

My rep has been awesome and they seem to be working hard in the background.

My rep has been awesome and they seem to be working hard in the background.

Pros

On browsers it does a quality job of managing passwords, and documentation.

Cons

On browsers including mobile, it has some issues like; form fill is non functional on Android.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

Cost/Value
Ian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Passportal Review

Reviewed on 12/8/2022

Very positive, TOTP feature came in later than other bits of software but it's here now so it's all...

Very positive, TOTP feature came in later than other bits of software but it's here now so it's all good.
Easy to use, fast, secure, can't complain!

Pros

Easy to use, super secure, customisable. Almost everything required when managing thousands of devices.

Cons

Documentation feature could be better, development slowed down since Solarwinds took over, now n-able.

Paul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love this product

Reviewed on 26/9/2019

Great product and great support.

Great product and great support.

Pros

Secured our passwords and eased access. Makes us more efficient.

Cons

Nothing yet, product is great. Straight As.

Alternatives Considered

Liongard and IT Glue

Reasons for Switching to Passportal

Like it better
Lucas
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Passportal

Reviewed on 5/8/2019

Even prior to the acquisition, Passportal had excellent customer service and support. Their...

Even prior to the acquisition, Passportal had excellent customer service and support. Their employees truly stand behind and understand the platform. SolarWinds will only improve that great, baseline technology and continue to give great support.

Pros

The functionality and capabilities that are meant for Managed Service Providers are top notch.
Administration, implementation, and set up was simple.
AD and Chrome browser extension integrations were effortless/

Cons

There are some small kinks to still be worked out: some User/Password fields don't populate, a few newly created credentials don't auto-save, some small UI issues with extension

Reasons for Switching to Passportal

Pricing, Partnership, Proof of Concept
Kristy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Excellent password management software but lacks in its additional features

Reviewed on 20/8/2019

The password management part is awesome. However the Docs sections lacks many features to stand up...

The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.

Pros

Password management is easy and manageable

Cons

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

Danny
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life Saver

Reviewed on 26/9/2019

All passwords across our estate and all clients are now in passportal, secure and easy to reset

All passwords across our estate and all clients are now in passportal, secure and easy to reset

Pros

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Cons

Development for bugs and new features is rather slow

Alternatives Considered

Privilege Manager

Reasons for Switching to Passportal

Price couldn't be beaten
Arthur
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Passportal essential in today's password reality

Reviewed on 25/7/2019

Using better passwords makes us more secure and sharing passwords between co-workers is now a...

Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. The support team is fabulous.

Pros

I simply does what it is supposed to do without any unnecessary complexity.

Cons

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

Vera
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

keep track of passwords securely

Reviewed on 6/4/2021

nice to be able to store passwords securely and everyone who needs access can have access and...

nice to be able to store passwords securely and everyone who needs access can have access and retrieve passwords as needed. Makes the job much easier.

Pros

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Cons

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

andy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Passportal Review

Reviewed on 26/9/2019

Everything has been great and the support as well when needed.

Everything has been great and the support as well when needed.

Pros

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

Cons

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

Vincent
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Solarwinds Passportal Review

Reviewed on 11/9/2020

Overall, the product for the most part works but when there is an issue it is hard to trouble shoot...

Overall, the product for the most part works but when there is an issue it is hard to trouble shoot without support.

Pros

I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes.

Cons

Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password.

Troy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Advance using Passportal

Reviewed on 25/7/2019

The experience with the product has been greatly received from our Team and we are seeing a lot...

The experience with the product has been greatly received from our Team and we are seeing a lot more efficiently within the team as they can go to a client, find the required information and get the job done. Also with the integration of Solarinds RMM our team are spending more time in Passportal and less in RMM because everything can be accessed from one location.

Pros

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

Cons

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

Henry
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Passportal review

Reviewed on 2/10/2019

Pros

The software is easy to use, able to upload credentials en masse and Highly adaptable

Cons

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

Joshua
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Worth Every Penny And Keystroke

Reviewed on 25/9/2019

We have to protect our own operations before we can purport to do that for others. Effective...

We have to protect our own operations before we can purport to do that for others. Effective password management is critical to that effort.

Pros

The nearly transparent operation inside browsers.

Cons

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Michael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Love the password management features

Reviewed on 19/8/2019

Pros

Full auditing of password access
Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Cons

Documentation piece is lacking, but improving.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

Better control over password management

Reasons for Switching to Passportal

Price and dealing with honest people
Jeffrey
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Passportal a must buy product

Reviewed on 25/7/2019

Pros

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

Cons

nothing comes to mind, passportal has everything you need

Alternatives Considered

Passly and Secret Server Password Manager

Reasons for Switching to Passportal

Pricing and overal package
Andy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great password manager for MSP’s

Reviewed on 31/7/2019

Pros

Integration with ConnectWise remote control

Cons

Cannot view/copy the password in the connectwise remote control plugin. Requires logging in to passportal

Alternatives Considered

LastPass

Reasons for Switching to Passportal

Better integrations and easy to use
Jon
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing product for password protection

Reviewed on 25/9/2019

Pros

Easy to use and easy to setup and easier to administor

Cons

I would like it to with work with all applications

James
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Passportal

Reviewed on 25/9/2019

It’s been a timesaver. All the information we need is in one place.

It’s been a timesaver. All the information we need is in one place.

Pros

Easy to use. It makes finding information easy.
Links objects

Cons

Only thing missing is notification for renewal of subscriptions and warranties