Passportal Reviews

Nice looking, good integrations for current software

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Password management and integration with connectwise control

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

On browsers it does a quality job of managing passwords, and documentation.

On browsers including mobile, it has some issues like; form fill is non functional on Android.

Easy to use, super secure, customisable. Almost everything required when managing thousands of devices.

Documentation feature could be better, development slowed down since Solarwinds took over, now n-able.

Secured our passwords and eased access. Makes us more efficient.

Nothing yet, product is great. Straight As.

When an IT engineer leaves the company, we no longer have to spend hours resetting passwords for all clients

Development for bugs and new features is rather slow

I simply does what it is supposed to do without any unnecessary complexity.

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

Documentation and Ease of use. The ad sync with passwords is a life saver. Documentation has saved us hundreds of hours of troubleshooting.

I cannot right click and paste into my articles. However I can just use ctrl+V. Not a big deal just an honorable mention.

I like that I do not have to remember passwords and can auto load passwords for different machines. This way I do not have to memorize complicated passwords but still able to use a complex password for security purposes.

Sometimes the auto fill does not work and does not provide an error. I have confirmed the password is correct by manually typing in the password.

The software is easy to use, able to upload credentials en masse and Highly adaptable

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

The nearly transparent operation inside browsers.

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Full auditing of password access
Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Documentation piece is lacking, but improving.

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

nothing comes to mind, passportal has everything you need

Integration with ConnectWise remote control

Cannot view/copy the password in the connectwise remote control plugin. Requires logging in to passportal

Easy to use and easy to setup and easier to administor

I would like it to with work with all applications

Easy to use. It makes finding information easy.
Links objects

Only thing missing is notification for renewal of subscriptions and warranties