Melio Reviews

It is nice being able to have rewards being built for credit card payments, less 1099's, and simple payment tracking

Not really friendly yet for QB Desktop users. We have a lot of features we would like including chain and price driven approval system and other nice feature would be more medium to large business friendly would be nice. If you are small business this tool is great but I see a future with this product working more and more for the medium to large business area.

I like that they offer the same day vendor payment for a reasonable fee. I also like the check payment option in the event a signer is not available.

Just a buyer beware, avoid same day payments, the vendor does not receive funds when promised and they still take their money out of your bank account for the same day service.When we pay the same day processing fee it is a 50/50 shot if it makes it to your vendor the same day. Their customer service reps make excuse after excuse and attempt to blame the customer. They ask for screen shots proving what you are saying and even when provided they blame the customer. Unfortunately this exact same interaction has occurred at least 3 different times, paying different vendors, and reaching out to customer service and being treated and spoken to the same way. They also will not refund the fees when there is a service failure. They just say, [sensitive content hidden] but nothing is ever done and you will have to contact your bank if you or your vendor would like a refund. Even with the receipts they request they do not care even telling me that I should have read their policy article before using their service. We won't be using any paid methods of payment with Melio any longer because sadly they are at best dishonest in what they charge for and they don't see any problem with the way in which they do business.

There is absolutely nothing I like about Melio anymore. This payment service is not ideal. Most of my clients do not use it. And for the one's who do, I am working to remove them from the platform.

Melio declines all expedited payments no matter the amount. Payments that they used to allow to be expedited that have not changed in dollar amounts or vendors, or payment accounts, are all of a sudden being declined consistently causing issues for my clients and causing my payments to be late. Again I am working to remove the remaining few from this platform and encouraging them to use other AP platforms that come with bill pay or simply use their banks. So far I've removed 13 clients and I now need to remove 4 more and I can be done with the nightmare.

I love the ACH payments that we can make to vendors for free. It is super simple and easy! I also like it integrates with our accounting software, QuickBooks.

They recently raised prices on bill pay, which I understand, but has made us move away from them for bill pay items.

It's a very simple and straightforward way to automate payments (and recurring payments) to vendors, with good payment tracking capability.

If something goes wrong with a payment, good luck sorting it out. Once a had a payment bounce back from the recipient, even though I had paid them several times without issue before. Melio customer service gave me multiple different answers as to why that might be. After allegedly "fixing" it, they had me resubmit the payment, only to have it bounce back again - only this time the money got hung up in Melio's system and I had to file a special request to get it back, which took about a week. I just ended up paying the vendor manually myself.Currently I am going back and forth with Melio over a different issue, an inexplicable claim that my tax ID number is associated with two separate accounts. They only divulge information about this in pieces, so it has been left to me to figure out what is going on. Now they want me to email them my SSN so they can confirm -- I don't think so! Of course, in the meantime, I keep getting automated emails from Melio saying "there is still a problem that you haven't resolved." Long story short, when the program works it works great, but what a s**tshow when it doesn't.

Qbo integration is Amazing and can have a firm account with many users permissions

Takes longer for ach processing as vendors expect it sooner

I liked Melio user interface - not much benefit when thousands of dollars are stolen.

Melio does not protect its users against fraud. Their position is that it is your own fault if your account gets hacked.

It just takes everything off my plate. I don't have to write checks, it has free ACH transfers (for both sides), quickbooks integration, invoice cataloging, payment scheduling, and my favorite... being able to tie multiple company profiles under one admin account! As someone who owns a few [very different] small businesses with different teams, I can keep everything separate and organized, but all under the same login.

I wish there was some way to store W9's to a contractor's profile in Melio. I don't even need to be able to file 1099s via Melio (although that would be awesome) but this tiny little organizational tool would be really helpful in staying compliant since no one else (like Quickbooks) has this.

One of the most valuable features of the Melio Payments app is its ability to sync with Quickbooks. This saves time and money by eliminating the need for manual data entry and tracking.

No complaints. The overall visual and technical presentation of the app is pleasing.

Melio makes invoice processing quick and efficient - I can upload an invoice and it'll automatically populate the information, or I can manually input an invoice and link it to an existing vendor. The free ACH option is great for small businesses and it's super helpful that Melio tells you when the money will be debited and when it will arrive so you can communicate dates to vendors. It also makes it easy to save payment details & information from vendors.

Wish it could scan more than just PDF invoices - sometimes we receive word docs & excel files.

I love that Melio is easy to use and integrates with Quickbooks online. As a bookkeeper, it is important that Melio allows me to have my client approve their payments before they are processes, and the process is easy for the client to understand.

I couple of times payments have not gone through, and the process of fixing that is slow

Melio is a user-friendly payment platform that enables businesses to manage their finances easily. Its integration with other apps, such as QuickBooks and Xero, makes payment processing seamless and efficient, saving time and increasing productivity.

Re-occurring payments feature. Did not have proper or adequate re-occurring halt features and confirmations

Easy to setup and implement in our daily work.

Delayed response time from melio at times.

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

It has made my life so much better being able to pay quicker and receive raw materials quicker. Lots of companies I deal with do not accept credit cards.

Ease of use, ease of signing up, and receiving payments

There are no cons about Melio. It's actually very aesthetically pleasing website as well!

A really well thought out tool to help payments processing particularly for small businesses; the UI/UX is super simple!

No cons really.. I would recommend to all small businesses in the UK.

I love that I can set up recurring payments to my contractors.

The online platform is not the most user-friendly for me, but I can usually figure things out after reading through their help files.

Free ach for my customers online payments is fastest way to secure funds

Having to use a secondary software to send invoices

none nada nothing at all They bounce their checks, they don't answer service phones and won't take care of their issues; they were very efficient in taking our money (theft) and charging for the privilege

Expensive fees for Melio's bounced checks (Melio's checks bounced at our vendors who were paid).