Ellucian Reviews

It is a high-end software. Very stable. It integrates with the Microsoft LDAP. We have been using it for student and employee account management in term of course registration, tax forms, billing, salaries, student employment, grading, transcripts. It has very secure and solid database which is essential for the above mentioned matters.

Managing it requires training. It is not easy to administer. The price is very high compared to competing software in the higher education sector.

Ideally, when functional, the functionality between Ellucian products can be helpful. We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.

Despite being the same company, the products are not as seemless as we felt it should be. It took well over a year of implementation of the eRecruit CRM to customize it to fit with the Banner ERP. Even then, we still find issues where things are not being converted from one to the other well. One example, on the CRM, GB is the country abrieviation for the UK (Great Britain), but in the ERP, this is shown as Gabon. I’ve wasted so much time programming and converting little things like this that I find it hard to believe they were released by the same company.

Customer service is very good. The vendor is always willing to listen and help where they can. In addition, there is a customer portal which allows the customer to communicate with one another on issues or ideas.

My dislike is the current roadmap is very slow to achieve goals. Often release dates will be pushed out and this causes much frustration within the business that has planned to upgrade certain services.

Ellucian’s Banner Student has the basic student records functions included. It will force higher ed administrators to change their business processes to fit the software.

I did not like the tool set (queries, printing, data loads) that come with the product.

The Colleague Self-Service Faculty view offers rosters, midterm and final grade entry. Our faculty are so impressed with this new functionality they would fight to keep from losing it.

Ellucian is difficult to get to respond to issues. I have been working with the Ellucian Cloud testing and it has taken months to accomplish what should have taken days.

Ellucian allows us to build a functional interface for students and faculty alike.

It breaks. A lot. Can't tell you how many times I've been doing something fairly simple and suddenly Ellucian stops working or says a page can't be displayed.

I like that it is reliable and secure yet it allows me to save my password to log on. Some sites are so secure they do not allow it and it makes it frustrating to sign in and out multiple times.

There are times when the system is down due to maintenance. That is only because my university will perform updates at times.

I like the search capability and ease to look up any entity. I also like the ability to have all the information on an entity in one place.

Sometimes there is a lot of duplicate information, I wish there was a way to minimize that or to catch it before some information gets entered twice.

the ability to see all the course work, history, current, gpa's, holds, etc at one place

still isn't always correct, some courses show up in places where they don't belong

It is awesome to use for allowing students to track degree progress. It is simple for them to log on & see what is still needed.

There are a lot of bugs with this program. There is a high chance it is not working when you log on to use it.

It is hard to say because we have had issues with getting the system to do what we need it to, but I do like that it will create a positive pay file for manual checks.

It won't do some of the basic things for financials that I as an accounts payable person feel that the system should do.

I liked the fact that it could house both student and faculty information at the same time. In addition, it allowed you to input information for instructors and move them around if necessary. We used the Banner by Ellucian software and it was useful for our needs

Nothing to note. It is good for meeting the needs of an institution.

We use Banner part of Ellucian. It is effective to get large amounts of information into the system. It is effective is being our online filing cabinet.

The program is very difficult to use, to navigate through. It is impossible to use on mobile, literally impossible.

it has a way to store the entire student data for higher education schools. There are several forms that have all the student information from registration to courses to personal information to highschool to grades to degrees.

It can get confusing to learn the forms. It takes time getting used to. Once we know the forms its not as bad

I am a new user and I really enjoy that the product is very user friendly. If you have used any computer software in the past you should be able to adjust to using this.

The navigation shortcuts and codes were difficult to get accustomed to. Some lack of consistency.

This product is very commonly used in industry. The online support community around this product is very active and is very helpful when you encounter issues, bugs, odd behavior, etc. (which is often). It is based on a relational database so query writing is easy enough.

Software patches and updates from Ellucian are notorious for breaking various modules, connections between modules, etc. The UI is a very outdated model and tends to be very unfriendly for those who are not tech savvy. Customer service from Ellucian leaves a lot to be desired.

I like that we have a consortium we can share ideas and code with and have a single voice to Ellucian.

Banner INB is very clunky to use - even if you are good at using software in general. It is not a very intuitive product; however, the company is moving in the right direction.

It’s fairly easy to use but you do need some training on learning all the acronyms they use.

Every time they do an update to the product it seems to disrupt the flow of our production because every one is so thrown off the changes.

offers multiple products gives great support

Cost: is more costly than some of its competitors
Deployment of newer products to end users could be smoother

Ellucian has made it easy to consolidate all of our educational needs and resources, from billing to grades, in one easy to navigate space. Students are able to find what they need with ease.

It is beginning to look a little dated in comparison to other sites in general, but as a tool for higher ed it is still fully functional and acceptable.

Since this uses Oracle and SQL, I like having the ability to write reports for assistance in extracting data from the data tables we use.

The software has many different modules and the last version of software released helped out with a more intuitive interface.

Ellucian has a lot of different capabilities and options for multiple departments to use. I like that all offices across campus can see the same information for students once it is updated by another user. It’s a one stop shop for those who work at the university, instead of each department using their own software system.

Very complicated codes to search for pages, it takes a long time to memorize them and the training for ellucian wasn’t the greatest. We struggled to get questions answered in a timely manner or correctly.

Ellucian continues to find new ways to assist the universities with the many needs of the ever increasing technology needs.

Not always do you get the best "training" support, but they will always find a solution.

As a Colleague Support and User, the number one thing I loke about this particular software was the ease of use. It flowed easy for both users and students.

As an Admin using this software, I found that the update process was very complex and time-consuming.

Lots of stuff! Love the new self service!! The innovation of Ellucian is amazing!!! They are helpful !!

Sometimes the cost are high for new products and innovations, but I understand they allot of work is done on their behalf.