Reward Gateway Reviews

It's very easy to give recognition and to redeem points through Fond. It's a quick and easy way to recognize the people you work with for their contributions.

The integration with slack is not very intuitive. I primarily use Fond through the Fond website directly.

The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!

I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).

it has a lot of options and the mass search features seem adequate

sometimes it feels like you are clicking and searching more than you should, but its no big deal

The system is user friendly and allows for the user to entire a multitude of recognition options and titles. The system is also visually pleasing which always makes a system rank higher in favorability.

The options used by the company I work for has the user title the recognition, write a blurb for the recognition as well as then select categories that the recognition falls into. It's cumbersome and I often find myself reluctant to take the time to do them as coming up with a title can be cumbersome for me.

It's great when companies decide to use this to give some perks to the employees.

Perks come and go but the code remains active. why not just have them all listed

It's easy for people to announce recognition of others work -- even if that person is shy or not comfortable sending a wide email.

I think it makes the recognition too grand -- there's a lot of weight to using it, so you may feel uneasy using it for smaller or medium-levels of recognition.

There are lots of options to choose from. The different types of perks are organized in a way that it is easy to find.

There could be some additional perks added and make it perks based on your geo location.

Provides some helpful discounts, such as for Sonos.

I think it could do a better job of surfacing better discounts.

I enjoyed being rewarded by my company w options

I would like more gift card choices for family

A software that allows in its difficulties to have an excellent feedback in terms of surveys and market research

Sometimes the various activities you can do to visitors to your page do not appear

Reward Gateway's implementation period was fast. Customer support is attentive. If you're looking for integrating an Employee Recognition program, they have all the features you need to be successful. Their marketplace is great too, and employees can really pick and choose how to claim their awards. Also, they're actively adding new features!

Customization of reports (especially for determining ROI or employee usage) can be better. You're limited to pre-made reports that you might not even use in the long run.Also, customization of names. The system prefers legal names but some employees go by preferred names. It would be great to have the option of using preferred names to make rewards and recognition more personalized.There are lots more improvements to be had, but I know the team is updating features periodically.

I love that it is an all-in-one place for employee engagement and communication.

In the last 7 months, I have not found a single thing I dont like about it.

Since we launched the platform, we've seen lots of engagement in the awards and recognition section of the platform. Our managers enjoy being able to offer monetary rewards in real time and recognizing their employees so that the whole company can celebrate their success!

Would be good to offer a how to on writing the blogs, we created one but one wasn't offered by Reward Gateway. Would be nice to see the activity happening in the blogs more prominently like we do for the recognition and rewards as well as the option to add a GIF/meme as a reaction. Also, when the product was sold to us, we were told that it integrated with other software like Teams. In reality, we set up the integration. I think it would be good to be more clear on what integration means to someone not in IT.

Ease of use has made this an easy product to roll out company-wide.

Inability to change or update job titles independent of file upload.

Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone

Lots of great deals on fond

not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online.

The software is very user friendly, and support has been incredible.

So far I have been fan of the platform and its features.

Very easy to navigate and use. A wonderful tool to recognize other employees for going the extra mile and helps us to be very aware of the internal customer service that we are giving. And the rewards page has a large variety of items that you are able to chose from when cashing in your points.

Being an employee who uses it to recognize other employee's, I have not found a downside yet

I like that Fond is integrated with Namely so that I don't have to worry about managing employees in both systems. I also like the ease of the website, including admin, and the variety of perks and rewards offered.

With my employee list being automatically synced, I wish there was a way to also edit the employees on Fond, so that I can exclude the owners from receiving automated rewards, for example.

How user friendly and interactive it is to use. This is a product that we have been able t drive down to the front line staff who have been very receptive about using it.

Not too much to say here. The company has great customer service. The one Con is that if you are not invested enough in using this tool, no matter what the team at Brand Integrity does, your success will be diminished.

It is easy to integrate with our Business practices...and the software is easy to navigate

The software is easy to use, but we have had some of our employees who have difficulty using this on their phone. I am typically on a laptop and don't do this on my phone. I also don't like that too many employees can use the "stock" wording and not have to come up with a specific instance that they are rewarding fellow employees for. It also way to easy for employees to "swap" point without identifying a specific behavior that they are rewarding.

The search feature is the best of this product. You can simply and quickly find things you need without having to apply filters.

Some of the product offerings aren't tailored and thus I see a lot of items in my homepage that aren't anything i would ever use. I would we as an administrator could tailor what gets promoted.