Document360 Reviews

I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.

DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.

DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.

Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.

Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!

The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.

The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze.

One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!.

Easy to use, yet the suite of publishing and admin tools is comprehensive.

The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.

Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.

Technical Support for specific issues can be hit and miss at times.

An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time.
The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend.

Haven't faced any such challenges. Queries were handled and resolved.

Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration.

We have noticed some difficulties with usability and it was cleared by their customer support team without further delays.

We were thrilled to utilize the comprehensive package that Document360 offers. We appreciate Document360 primarily for its user-friendly interface, which makes using it very comfortable.

We have been using Document360 for a while now and my experience has generally been positive. Minor performance issues were there in between not always but all these were quickly addressed by their support team, so we didnt face much trouble with our workflow

Im thoroughly impressed by the product and would enthusiastically recommend it to others. Its user-friendly interface and robust database management stand out as its most remarkable features.

It Simplifies our lives tremendously and stands out as the absolute best I have encountered.

Document 360 stands out for its ability to provide rich insights into end-user engagement with your knowledge base.

I used document 360 for almost 8 months and never faced any problems.So no complaints.

Very easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360.

There is nothing that I dislike on this product.

The amount of control we have over our content structure, appearance, SEO, and accessibility helps us to present exactly what we want to each of our audiences.

Our dedicated Customer Success Specialist has been a great resource to answer our questions about product capabilities and connect us with other specialists, when needed.

The reliability, responsiveness, and uptime of the knowledge portal itself is excellent.

I would like to see their AI tools included in the base price with unlimited use.

I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try.

Other than the price, I don't have any significant complaints. It's met our needs well.

An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly.

Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support

We are thoroughly pleased with the software and anticipate that all our needs will be addressed in their feature releases. Their support team is excellent and strives to address all queries promptly. The main attraction of this software is User-Friendly.

We have faced occasional document export issues and formatting glitches but the development team is quick to address them. The regular system updates while beneficial

I loved all the functionality it had. The different category structures, the ease of use, the glossary and little features that were icing on the cake.

I was not a huge fan of their customer support. They were a bit confusing when talking to them. They also CC'd me on emails for other businesses communicating with support. I was having to email them and let them know to stop CCing me. It was very strange. The software itself is amazing.

- Friendly, efficient and responsive customer support
- Intuitive system
- System is easily navigable
- Decent features and capabilities

- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team
- Limited export capabilities (e.g. HTML)

Robust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.

Although it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.

A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users

A few bugs here and there, some implementations to be made

The cost is very reasonable, with great support. I like that it offers everything I need to edit out of the box.

It is not a true document management system with the single sourcing built in, but it works very well and delivers beautiful documentation.

Good things:a. for a beginner also its very easy to useb. document management using their drive is efficientc. Smart bar feature is very usefuld. many additional options when compared with MS Office

Dislikes:a. Format painter option is not available, I miss thatb. document review workflow needs to be improvedc. Text editor needs more options similar to MS Word

- Their support team are very responsive and so far have always been able to help solve any issues we've had
- Doc 360 is fundamentally a straightforward, easy to use and navigate knowledge base tool.
- Simple clear design features help save time setting up a website
- Good analytics

- The text editor isn't the most intuitive to use and lacks features compared to competitors in the market. I'm excited to see the new editor as it is very one track at the moment with not a lot of tools to help make your content stand out. For this reason as well it maybe doesn't offer the same value for money as other platforms out there.

Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site.

The lack of inline commenting - though that is included in an upcoming release.

Document360 makes it easy to author, update, and house a knowledge base. It is easily customizable and the support is top notch.

There is no way to make in-line comments or suggested changes, which really limits is functionality for getting feedback.