Rain POS Reviews

I am able to input inventory into the system in a timely manner.

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

I like how easy it is to add inventory and update the website as needed

the sizing and rotating of photos that I take

integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.

Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.

I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!

We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!

Customer support. Software is easy to understand after basic lessons.

Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else)

ease of access. I like being able to use the software anywhere.

the reporting features are not very helpful. also the bugs and anomalies that we experience on a weekly basis are annoying.

Ability to track sales & purchases on a daily basis if needed

Length of time that it takes to make requested changes in the software

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

Once you learn the system and features, it's pretty easy and intuitive. I like how integrated everything is - purchasing, receiving inventory, online and in-store transactions. Adding new products through almost any of my vendors is fast and easy.

The software is under constant development which is good, but also challenging. I like that they are continually working to improve the product, but it can be time consuming to keep up with constant changes.

I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.

Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.

I loved the fact that setting up a whole new website platform was done with another human on the other end of the telephone that actually cared, listened and created a useable website for my customers. Step-by-step instruction helped me, an average end user, be able to manage a highly professional looking website. The integration of product sku codes, inventory, customer tracking, re-order points, everything was top notch and an added value for the cost.

I would like to be able to take custom orders, invoice the customer, and have the customer be able to make payments/purchases with that option. The PayPal platform fills this gap for me, but I would prefer to use the RAIN payment system as it is more cost effective.

Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.

There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.

Ease of use even for a person not formally trained in computer technology.

Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.

Online and Brick and Mortar integration, extensive customer tracking, easy to customize website, efficient product ordering/receiving system

Updates can be slow to release, lacks a little in the reporting functionality

It’s easy to use and the customer service is awesome. You get a live person 24/7. (that speaks and understands English)

It doesn’t work on my ipad, which is what I use in my store, instead of a full computer system. So I either have to call and ask you guys to fix stuff or wait till I get home on my Mac. (If it can wait, I’ll make notes as to what I need to do then, wait till I get home, but if not, I call you)

integration

still developing some features

simple to use, but yet has the ability to fulfill all our POS needs.

the inability to make corrections to mistakes without contacting Rain i.e. reversing voids, having voided sales show up on my daily sales reports, and the customer history shot;ld show open sales and or on account sales as a different color or as an open sale rather than completed sale.

I like the data capture feature and the real time aspect of the online merging with the B&M shop. Knowing that what my customer is seeing online is what is actually available is fabulous.

The sad lack of report query options, particularly in regards to my inventory. I can put notes in if I make an adjustment but can't ever see those notes again. That's a feature I've been asking for for years.

inventory tracking is helpful in ordering - Notions is my largest ordering partner and great to bring over products automatically.

customer service hours - no help at night or on weekends and response has been slow.

Knowing what your inventory is. To be competitive in today’s world, on line sales are a must.

Integration was time consuming as we had a large inventory to start. The more we learn about the software the happier we are.

I love that inventory reflects between shopping instore or online.

No is perfect and sometimes there are bug they get worked out.

What I like best about Rain's website software is how easy it was/is for me to learn.

I like the extra things I get for my website with the marketing package, but most of what the package does for me has not worked and they keep trying to make it work and it does not.

This product is very user friendly and makes it possible to change or add things with ease. Customer service is always friendly and helpful.

The word processor can be a problem when trying to change font sizes.

It was very easy to install/set up, especially with help from the set up team. I use it daily and can easily do transactions and input new products, or change information on existing products.

I wish the monthly payment was a little less :)

Each upgrade and added function has been beneficial to my business

Need more flexibility with the slideshow