Rain POS Reviews

As a small business it is difficult to manage technology without an IT Department. I wanted to take my business online and struggled to find a solution that was affordable, easy to use and had good customer support. RAIN not only met my goals but exceeded them. Their customer support is what sets them ahead of their competition.

There are a couple of features I wish they would improve on. The most important to me are Customer Rewards. It doesn't allow online orders to use their rewards and the accrued reward is a dollar amount they can spend when I need it to be a % off.

I liked that the website and the inventory were combined. That people could see in real time what we had in stock and purchase online. That was nice and was one of the main features of why we went with Rain originally.

We spent a lot of time and money on Rain POS. It was the first online computer software company we ever used for point of sale. I spent an entire year in 2017 logging our entire inventory, coming up with pricing and pictures and history on every item. We went live in 2018 and by April 2019 we were done with the contract side and we closed out the point of sale side by the end of that year. Their inconsistences within the contract module were too high. And every time we called in to tech support, all they could tell us what that there was a "glitch" in the system and they couldn't fix it within a timely manner. I really felt like I was losing the trust of my customers because of Rain's mistakes.

LikeSew is more precise at managing my inventory and handling the day-to-day business of running my fabric store than GoDaddy ever was. I now know exactly how much inventory I have on hand and it's value and what categories it falls into.

There could be some improvements in the email marketing program and the inventory receipt areas.

We bought it for the seamless integration of Web and Brick & Mortar inventory management, sales and ease of use. It works very well for this purpose.

It is ultimately POS and Inventory Management software with little Accounting functionality. Daily exports to QuickBooks or other software are required, with additional entries in the accounting s/w to accommodate accounting best practices, Taxes on Receiving orders, billing and other financial tasks not accommodated in Like Sew. There are still some issues with Sales, Shipping and Taxes in Canada, and there is no ability to set up multiple price levels internally

Rain Pos is dependable, well priced with instantaneous software help. The company LISTENS to their clients, I can't emphasize this enough. My POS is with me everywhere, at the doctor, on vacation, in bed at night.

I would like an end of day report on products loaded into the system.

We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.

I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.

Online and Brick and Mortar integration, extensive customer tracking, easy to customize website, efficient product ordering/receiving system

Updates can be slow to release, lacks a little in the reporting functionality

I am able to input inventory into the system in a timely manner.

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

integration

still developing some features

Tons of features and easy to use.

To print a receipt there are too many steps. Wish it was easier or less time consuming.

I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.

Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.

We went with RAIN for a number of reasons. Integration with our website, and in turn, Reverb.com was very important to us. We also liked RAIN's ability to migrate from our antiquated POS so that we had a relatively easy transition. Lastly, being a cloud based system allows our entire staff to work on the system from anywhere.

At first (about 12 months ago) RAIN was a bit clunky. Navigating was slow, they didn't allow enough pictures for our website, and the search function was not always effective. Also the Reverb integration had growing pains. The thing about RAIN is that they are constantly improving and correcting issues based on their customer's (ours) feedback. At this point the Reverb integration and search functions work perfectly and they now allow unlimited pics on each listing.

I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.

I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.

Easy to learn, install, and use. Reports are easy to understand. Customer support when you call in is EXCELLENT

There are some things inherent in our business that it does not accommodate AND they have not updated. We've asked for some additional options and they've not happened.

Easy plug and play design allows for unlimited updates and edits. Add the file and picture storage for customer access and this all in one service is a great solution for small businesses.

Limited blog post functionality with subscription options, some bugs in the system that have yet to be resolved.

its comprehensive. online inventory and instore inventory combined...awesome. very intuitive, very good tutorials and help functions.

none, I like the constant improvements. the only issue is the system randomly converts the default printer between the receipt printer and the label printer.

Everyone is always very helpful with questions I have on the software. A great Company to be doing business with!

It is hard to get pictures the right sizes for site. I make them the size that I have been told and when putting them on the website they are huge.

Most features in this software are easy to use. I liked how easy the system was to set-up.

There do seem to be some 'bugs' with inventory levels as from time to time there are errors.

Easy to use. Easy to implement. Good support.

Accounting features could improve. Sales screen has a few deficiencies that make it easy for staff to create fraudulent transactions.

Reverb.com integration saved my business during COVID-19

Some bugs can take a bit long to get sorted out but the team was very responsive

The ease of use and the excellent customer service.

I would like my on sale items to show up immediately.

As an advanced user of similar products, things as simple as field mapping is beyond their capabilities. For example, the receipts our customer's receive don't even break out the shipping and taxes, even though there are fields for it. Instead, they just see zeros. If this is too much for them to handle, imagine what else is. We've been waiting for them to fix that for close to a year now.

Easy to use & valuable support when needed

Paying for a lot of things I don’t need as a web page seller

I like the link between my inventory and the website. The program is somewhat intuitive so the ease of training staff is great.

Every time there is an update less of my product is picked up by my scanner. Moda inventory is easy than not available; no consistency. There is no easy way other than a bulk download to scan through products and update or delete.