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124 Reviews
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Outstanding POS System
Reviewed on 16/11/2020
I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.
Pros
I am able to input inventory into the system in a timely manner.
Cons
I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
easy to use
Reviewed on 28/9/2021
It was easy to start using - the help button makes it easy to looking questions up and the tech support is great.
Pros
I like how easy it is to add inventory and update the website as needed
Cons
the sizing and rotating of photos that I take
- Industry: Music
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great at some things, not great at other things
Reviewed on 9/12/2020
Generally okay. first line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled. Developers are jerks.
Pros
integrated POS and e-commerce website. web based makes it functional on any computer type. RTO module is nice.
Cons
Special Orders/Purchase Orders/Receiving Orders is grossly deficient. Reporting is not great. Prominent bugs in website text in regard to special characters. Lacks flexibility in some of the website design options. No rotation option for product photos. Label printing is terrible. No dimension option for shipping calculations.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My personal opinions
Reviewed on 22/9/2021
I have not had any isses with Rain POS as of yet. I do know of others who have but I have not had the issues.
Pros
Ease of use. Everything is there for you and if not I look up what I need.
Cons
Not everything I have in house is listed on your software.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rain Point if Sale has taken our small business to the next level!
Reviewed on 17/12/2020
Rain Point of Sale has allowed us to expand our online sales exponentially, and allowed our inventory to be accurate and dependable. It is a huge reason why our business has flourished in the last two years!
Pros
I am super happy with how my point of sale is integrated with my online sales and inventory. The product is easy for staff to understand and navigate, and errors can be corrected when necessary. The ability to access the software remotely is a huge plus, I can keep track from anywhere, or assist staff with sales or inventory when I am not in the building. The reports are easy to access, and accurate for accounting purposes, and provide us with the tools we need for planning for the future. The customer service is amazing, and I have always been able to solve any problems I’ve had with one phone call!
Cons
We are Canadian site, and the cashing in procedure does not allow us to use our coins, and therefore we don’t use the cash in/cash out component. That is my only complaint!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 13/9/2021
Pros
Customer support. Software is easy to understand after basic lessons.
Cons
Something that seems would be an easy fix, never gets fixed. Example: Having the capability of being able to put "coming soon" or "pre-order now" on items that can go into our POS system, but because of containers stuck in the LA harbor, we just don't have items. We don't want our customers to think we can never get these items in (especially high ticket items like machines - they will go shop someplace else)
Alternatives Considered
Square Point of SaleReasons for Choosing Rain POS
Wanted both stores on the same system.Switched From
POSIM- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
It works, but is not optimal for a Pet food store
Reviewed on 1/5/2021
No business problems are being solved. it is creating more than it is solving
Pros
ease of access. I like being able to use the software anywhere.
Cons
the reporting features are not very helpful. also the bugs and anomalies that we experience on a weekly basis are annoying.
Alternatives Considered
Lightspeed RetailReasons for Choosing Rain POS
desire to move to a cloud based platform.Switched From
CashFootprint Point-of-SaleReasons for Switching to Rain POS
price- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall review of Rain POS
Reviewed on 9/2/2022
Overall experience has been 90% positive, & with help from tech support, makes it easy to identify areas we need to improve our knowledge of the system
Pros
Ability to track sales & purchases on a daily basis if needed
Cons
Length of time that it takes to make requested changes in the software
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rain POS
Reviewed on 28/9/2021
It works pretty well for me with some things that I would like to change.
Pros
We have used Rain POS for many years. I appreciate that I can do so many facets of my business from one platform. POS, online sales, integrated inventory management, emails, and merchant services.
Cons
I would really like to have shipping integrated - when an order is placed, that it would be integrated with a shipping service like Shippo, which is what I use. The automatic emails would be useful if I could choose the products that were shown - like what is on sale. The automatic choices were so ridiculous - something old that was worthless in our system - instead of something we really wanted to promote.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good
Reviewed on 21/1/2020
For the most part, it's pretty good. Hope they continue to develop better reporting capabilities. Some quirks along the way - some get fixed, some they can't explain.
Pros
I like that it integrates inventory between our point of sale and our website. We also like being able to access customers' purchase history.
Cons
Bare bones reporting, i.e. for sales data. Many reports offer zero or very few "drill down" options for specifics.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Still waiting
Reviewed on 8/2/2022
Would never do business with them again.
Pros
I liked the ability to merge data with Moda supplier.
Cons
Website was ordered in October, was partially finished at my pressing except one page and was delivered end of November. Multiple ignored requests. Multiple missed meetings with no explanation. Still have not completed the last page and I have had to still pay a monthly payment since October.
Alternatives Considered
NabuProReasons for Switching to Rain POS
Was sold on their ability to gain customers and market the website. None of that is true. Have had zero sales and zero marketing.- Industry: Retail
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Building my RAIN site
Reviewed on 17/3/2021
I really LOVED the RAIN POS system. Unfortunately, my business went thru some major changes in 2019 leading up to 2020, so I had to disengage it from my site. If you are doing enough daily sales in a brick & mortar store, or even in a traveling store situation, it's a GREAT addition to your website. For me cost/value ratio wasn't efffective anymore.
Pros
I loved the fact that setting up a whole new website platform was done with another human on the other end of the telephone that actually cared, listened and created a useable website for my customers. Step-by-step instruction helped me, an average end user, be able to manage a highly professional looking website. The integration of product sku codes, inventory, customer tracking, re-order points, everything was top notch and an added value for the cost.
Cons
I would like to be able to take custom orders, invoice the customer, and have the customer be able to make payments/purchases with that option. The PayPal platform fills this gap for me, but I would prefer to use the RAIN payment system as it is more cost effective.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Tons of features packed into one POS system, great customer support.
Reviewed on 27/6/2018
Pros
Rain has tons of features, and for a music store that sells, rents, and repairs instruments, and also does lessons, there are a lot of things we need software for. With Rain, we can do most of it in one place, whereas in the past, we've had to have a system for this, something different for this, and something different for that also. It's a huge time saver and much less confusing to be able to do everything we need to do in one place. And the website is clean and easy to customize. Customer service is super easy to get in touch with and great to work with.
Cons
There are still a few bugs in this software. While the customer support guys are good about listening and working on fixes, there are still some small annoying things. For instance, when you delete a product from the Categories page, it does not direct you back to the Categories page, but rather the Products page. There's also not an easy way to move products into different categories in bulk. You either have to open each product manually, or you have to export the info to a spreadsheet.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly POS/Website for a small business.
Reviewed on 15/2/2017
Rain POS has allowed me to present the entire inventory of my retail shop available online. When photos for my items are not available from vendors, I snap a few with my iphone and they are uploaded in seconds.
I am not a computer tech by any means, but have found making changes to my site an easy task. When in doubt I find one of the helpful webinars and by he end of the viewing I am comfortable tackling the next task.
Customer service has been prompt and thorough. I have not had to call often, but when I do the matter is resolved within minutes. This is a plus as I typically operate my shop alone.
Recently I realized that I was not utilizing the SEO portion of Rain to it's fullest potential. My google placement was lagging back on pages 4 to 7. I spent 3 hours watching a webinar provided by Rain and spent a few weeks plucking away at my site. I am happy to say that 60 days later I am appearing on the first page of searches I deem important. One again I was able to accomplish this utilizing tools provided by Rain, not by paying an outside SEO company for this service.
Overall I am extremely happy with Rain and have recommended it to several other business in my area.
Pros
Ease of use even for a person not formally trained in computer technology.
Cons
Just a few small glitches here and there, but they continue to make improvements and they are quickly resolved.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does what I need and more.
Reviewed on 23/9/2020
Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now.
Pros
The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.
Cons
Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.
Response from Rain Retail Software
Michael,
Thank you for your feedback, this is very helpful for us. We appreciate you taking the time to let us know where we can improve so that we can continue to look into additional options.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support is awesome
Reviewed on 10/2/2022
Wonderful
Pros
Easy to use, and help with inventory and daily and year end reports
Cons
We have no suggestions for any new features we would like to see.
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Never worked, horribly inaccurate migration of sales history
Reviewed on 28/7/2018
Unfortunately, all I got was a whole lot of wasted time and a loss of money for absolutely nothing. I really wanted it to work, and it might have, had they been able to migrate my sales history.
Pros
my contact was really nice.
I was very excited about the integration aspects of the software, unfortunately I was never able to use them.
Cons
I was initially assured our sales history could be migrated. Later I received an email saying it could not. I responded that was unacceptable and I did not wish to continue with the software. It is useless to us without it. I was reassured if I exported the data in the correct formats, it would work. We spent three days checking the data to assure a high level of accuracy and sent it in the requested formats. I was told the migration team would take care of the rest. Untrue. We spent weeks, rechecking the data which was horrifically incorrect. We sent several punch lists. Some of the errors were fixed but often we were told "we don't know why this is happening". Even simple yes/no columns in our spreadsheets were randomly incorrect. Were we told we would just have to manually check all the data; over 3000 customers and 19000 sales receipts. We worked for three months, 100s of hours and have never been able to go live due to all of the errors. I couldn't enter employees in the system without them being an administrator, which they classified as a "glitch" and told me to use a different computer than the one at work. I have desperately tried to get these issues corrected. When I requested a refund they said the fees were non-refundable after the migration is complete. My migration was never complete and I requested not to continue with them if they were unable to migrate my sales history, before they started the migration. This system did not work as advertised and sold to me.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Worst POS ever?
Reviewed on 8/12/2018
I’ve been suffering through the Rainbow pOS for the past three years. Hands down the worst POS I’ve ever encountered. Only reason we haven’t changed is the hassle of doing so. Once you become a Rain user you’ll have access to a feature that helps to recommend what features you’d like to see. This is probably the best feature only because I can see how every other user of Rain is as frustrated as I am. They keep saying they are making improvements but nothing ever changes.
Pros
Rain is cloud based software.
It’s pretty inexpensive compared to others
Works on any computer with internet.
Cons
Reporting is lacking
Have to click three buttons to print a receipt
Glitchy and buggy
Inability to remove items from orders that don’t ship complete
Customer service is lacking
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great user friendly POS
Reviewed on 21/2/2017
We had a nightmare with our old POS system and had to pretty much start all over with Rain. We are a local business but with tons of inventory. Over 5000 different piece of merchandise. So we were not looking forward to adding all those items again. But Rains interface makes it very easy, anyone can do it. The interface is laid out very simply and everything is right there without having to scroll through pages and pages to find an option you want.
Features like repairs and rentals are also a big plus.
Really the only negative thing I can say is the since it's cloud based you better have good internet or you will lose your register if you lose internet. But that's not Rains fault. Just make sure you have a reliable internet connection or a backup 4G method since you can run the POS from any phone or tablet.
We have had the software for a little less than a year and although we are still adding products from our previous software crash with another company, we are enjoying the new fresh look and feature packed software provided by Rain.
Pros
Tons of features and easy to use.
Cons
To print a receipt there are too many steps. Wish it was easier or less time consuming.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful, complete lifestyle upgrade for our business
Reviewed on 15/2/2017
Going from shopkeep (easy to use, not sophisticated enough for us as a music store) to RAIN was a challenge at first (uploading photos and product data, designing new site content, more product data entry, training staff in new roles) but, now that we are a few months in, we are seeing customers benefit from our work and we know we are going in the right direction.
RAIN is on the way to becoming the One Ring That Rules Them All of software that helps small retailers play on the same field as national chains.
Actual seamless pulling in of repair data to the transaction screen, one product data base for your stores and your website store, actual seamless pulling in of layaway payments and special orders to the transaction screen, easily see who is selling what and where.
Actual real effective help with re-order purchasing has helped us control spending in a very noticeable way. Time is saved because we only have to go through product order line items one time , then when it arrives, ONE click updates the cost for that instance and the count received.
Transfer tracking that takes almost no time to use.
Pros
integration
Cons
still developing some features
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Like Sew Software
Reviewed on 21/1/2020
In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price
Pros
I originally like the fact that the POS interacted with the suppliers . Made it easy to load inventory into the system. Now they are raising the cost so much it really does not pay for itself.
Cons
The cost is high for a same business to use.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Seamless Migration from Older POS System
Reviewed on 21/5/2018
Pros
We went with RAIN for a number of reasons. Integration with our website, and in turn, Reverb.com was very important to us. We also liked RAIN's ability to migrate from our antiquated POS so that we had a relatively easy transition. Lastly, being a cloud based system allows our entire staff to work on the system from anywhere.
Cons
At first (about 12 months ago) RAIN was a bit clunky. Navigating was slow, they didn't allow enough pictures for our website, and the search function was not always effective. Also the Reverb integration had growing pains. The thing about RAIN is that they are constantly improving and correcting issues based on their customer's (ours) feedback. At this point the Reverb integration and search functions work perfectly and they now allow unlimited pics on each listing.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rain software
Reviewed on 7/2/2020
Now I don't have to physically go and check on inventory, the report tells me what needs to be ordered.
Pros
I love the ease of using it, the reports help out so much. Looking up customers history is a breeze.
Cons
I had trouble with my labels in the printing mode. I use a different size of label than they have on file. Not able to pick my own expatriation date on coupons or add new coupons.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
review
Reviewed on 8/2/2020
I no longer complete paper tickets for customer purchases and then need to summarize for taxes.
At the end of a vending sale day, I know how we did with the push of a button.
Pros
end of day Reports and access to information about my inventory
Cons
lack of reports that can help with inventory report submissions to the state
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rain's Products and Customer Service
Reviewed on 1/7/2021
I had a website in the past that the point of sale disconnected two maybe 3 times each week. It was a nigtmare.
Pros
What I like best about Rain's website software is how easy it was/is for me to learn.
Cons
I like the extra things I get for my website with the marketing package, but most of what the package does for me has not worked and they keep trying to make it work and it does not.