Sage 100cloud Reviews

Having worked with a few erps, this is one of the cleanest UIs and has been a great experience with getting data out of it. The datacubes on the backend have been really good as well. Order allocation is clean and simple and has warehousing plugins that work well too.

I really wish that price breaks and price levels worked better. It was very difficult to get the accurate pricing inputted to the system.

Our organization moved from Sage 50 to Sage 100 and wow, what a difference! We thought Sage was the issue, but really the business had just outgrown the more base version of the software. Sage 100 can fully handle complex costing and processes present in a modern day manufacturing business. It can collect data at various nodes in the process and roll them up for budgeting and forecasting.

We use a lot of agile software platforms on our sales and ecommerce side of the business, and Sage 100's API catalog doesn't really keep up with what's needed to move quickly in 2020.

The accounting functionality of the software is very user-friendly. The screens are modern and easy to read. We love the reporting side of the software as well. With employees working from home more now than ever before being on the cloud is huge.

Wish it did more manufacturing types of transactions for work orders.

If I can figure out a highly antiquated version of their product without internal direction and assistance, I suspect the newer versions of Sage can only be fat superior.

A complete mire of ambiguity when it comes to the Accounts Payable component in this ancient version by Sage:MAS 90

This product works well and requires only basic user training.
Good ERP for the price.

You only get 5 total support tickets included in the cost.
Advanced setup and reports are nearly impossible without a consultant.
You have to go through a reseller to purcahase the software.

The accounting portion is probably the most complete.

To me there is several cons we have found after the purchase. My biggest complaint being the amount of time it takes to do simple process. Example: when we have price changes and adjustments to make, it can not be done from a central place. As a dealer that is retail and wholesale both, we have to change retail in one screen, wholesale on another, and finally cost in a completely different location. When you have 30k items this takes 4 times longer than other systems. My other major complaint is dealing with several different companies to get everything you need to support sage for daily operation. We have experienced finger pointing back and forth from the support companies of whose problem it is and nothing gets corrected for months. As I say we are over 2 years from our sign up and it has been a multitude of issues and we are still not complete. Delays on large orders put into fusion portion are a time killer.

Sage 100 has all of the features that our small business needs. We require inventory management with bills of materials and work orders. Sage does an excellent job handling this.

It is not a case of dislike but more of under optimized. The general ledger system is not fully developed for drill down capability. All of the information is in a relational database but accessing inquiring type information is more cumbersome than it needs to be. We have written Crystal reports to accommodate this need.

There are a lot of features that help us run our business

Many of the features are inconsistent in the implementation. Lack of standardization in reports.

Flexible and powerful. Has many of the bells and whistles of more expensive systems. Scalable - modular design allows us to add functionality as needed. Easy to use and easy to train new users.

Export to Excel does not always work very well
Scheduler does not work well at all much manual manipulation
JobOps does not handle UOM conversion very well
Multiple shipto's Under one Customer bill to

the audit trail that it provided with entries and all aspects of the accounting cycle.

Difficult to reverse entries, but without that the audit trail (which I loved) would have been broken

First off is the User Define Fields (UDF), if a field is not in the software or you have something unique that needs to be captured, as an end user you can add the field without custom programming or use of a VAR. The next feature would be Visual Integrator (Import/Export utility), this feature is great for either uploading data into Sage or exporting data for analysis. Memo Fields are great! Paperless Office is great along with the ability to email invoices, purchase orders, etc. Sage Intelligence is a love/hate relationship: Very easy to build reports, but the runtime for running reports takes a long time (i.e. most of my reports 1-2 minutes) versus the standard Sage financial reports of 10-15 seconds.

The Extended Description for inventory items. For the life of me, not sure why Sage still uses the Extended Description in inventory. This makes it very difficult for data imports or exports. If your company does drop shipments then really understand how it works. On the inventory side you end up with a black hole. Moving invoices from one batch to another is limited utility due to no one can be in the batch, so we end up moving invoices after hours. When running the Period End process for a module locks users out, so this normally has to be done during none business hours. Sage is weak in the inventory physical count area (i.e. cycle counting).

-very cost-friendly pricing for small or medium sized businesses. this is the biggest selling point for Sage to me - it beats Quickbooks as a more ERP level system but is still very reasonably priced

-solid on standard accounting

-multi-company/location/entity reporting

-import/export works well

-test company option helps new users acclimate

-simple bank reconciliation module

-security and role definitions

-GL reports are very useful to financial experts

-bank reconciliation doesn't force you to reconcile to the GL cash account. That defeats the purpose of a reconciliation...

-there is almost no customizability to the financial statements. I guarantee you will need to export (Excel) or use a different software (Crystal Reports) to build your monthly financials.

-Sage 100 products are hosted in-house, so in the age of the cloud, you will still need to purchase and support your own server, a pain for a small or medium sized business.

-there are no "drill down" options in financial statements. That ability in Management Reporter was a huge plus in Microsoft Dynamics products.

-Multi-fund reporting cannot be consolidated (unless this is an add on module we didn't purchase)

-There are no reports that show unposted JEs

-AP voids and invoice reversals are a NIGHTMARE. Seriously, my staff lose sleep over trying to never need to void a check in Sage.

-Dashboards are basic. It feels very "old" as a system compared to new cloud-based options.

-No auto reconciliation. I've heard that's a selling point of Xero.

Customer service has been great. They do everything they can to help resolve issues. Sage’s scalability has allowed the software to grow along with our needs. 3rd Party software works best if has partnered with Sage to get updates that allow for testing prior to a new update being released.

It seems that along with some enhancements you get when upgrading, you may lose some functionality such as when printing travelers that now require more steps to complete. Custom reports and integrations can be costly because a Sage reseller is needed for support.

Sage 100 Advanced ERP allows you to create data fields that are unique to your business and have the data flow through the various processes and data files. We have added over 100 fields to our invoicing forms, and the data flows from the sales order to the invoice, to the accounts receivable history. The data entry screens are easily modified to add any custom fields you need. The forms for printing documents are also easily modified via Crystal Reports. We utilize Crystal Reports to perform error checking at the order entry point to alert the order entry and billing clerks if there any issues with the order that needs to be corrected. We check to see if purchase orders are required. If they are, is one on the order? We check to ensure the sales tax code is correct for the shipping address. There are easily a dozen things we check, all utilizing the tools built into Crystal Reports. We have been using this software since the mid-1990's and have upgraded year after year. The upgrades are much easier than they used to be and the features that have been added over the last few years are great additions to the software.

Some of the processes are more complicated than they need to be. Recording pre-payments on A/R or A/P invoices is a prime example. The process for both should be re-evaluated, and the process should be the same for any pre-payment that needs to be recorded. Some of the module pricing doesn't make any sense. The asset module is way too expensive when compared to other options available.

It is a very robust package of modules - each module is for a specific task - general ledger, AP, AR, Inventory, etc. Once you have your company setup you assign your staff to be responsible for one of the modules and they become the expert in the module. All modules are integrated with the other modules so there is no need to upload and run sync programs - it is all done for you.

Sometimes the modules are not as intuitive as other modules - I can only guess different software designers designed different modules and therefore the nuances of writing logical code differ from individual to individual. This makes more a bit of discontinuity across the modules. Somethings a module will crash due to some parameter not having a specific number or letter in the database (don't even know how that would happen!) and you cannot diagnose it yourself - you have to call customer service. It will cost you money if you don't have a CS plan and chew up at least an hour of your time. However, in fairness it does not happen too often.

The program has many robust features with integrated billing, and having the ability to select batch or live processing allows us to be flexible with each department. The fact that you can modify areas of the software to support your own needs is a big positive in our book. Sage does a great job with reports and extracting data to excel. The fact that it fully integrates through GL makes it very easy to use within the entire organization.

I would like to see larger fields to capture pertinent information. Additional user-defined fields that can be integrated with report design would be a nice addition. The ability to modify the canned reports and turn them into a custom report would really be helpful.

Ease of use, ease of customization. Excellent customer support, excellent value for the money. Great for organizations with multiple entities - ability to switch between companies/work in different companies at the same time.

After a sales order is completed, you cannot "resurrect" it - you must generate a new number and "copy" the old sales order from history.

EVERYTHING EASE OF WORKING .. BALANCING BOOKS

PAYROLL - YOU HAVE TO RUN 2 DIFFERENT PAY PERIODS SEPARATE

There seems to be a module for just about everything we need to within out company, which is very nice. It was pretty easy to learn with just a little bit of practice, much of it is self explanatory to new users! I do believe that ease of use is a major pro for Sage 100. I'm pleased with amount of data/reports we can process and print out, the information we need is almost always at our finger tips.

With multiple people using this throughout our organization, it'd be nice if two people could be in the same module at once. We're constantly going door to door trying to figure out who's in a certain module and when they'll be out of it. We reference a pay rate change report often, every time we click out of it, it asks if we want to purge all the files. Someone will accidentally click it someday- why would we want to do that? I also find myself getting a number of errors and the program shutting down on me. Often times if I shut my computer down and try again it'll work correctly when I open it back up.

covers all the basic functions

missing many key functions, has too many restricted areas that need to be more user-friendly, that were not designed by real life users

Easy for user especially modules which is showing step by step

to add module costs lots of money, does not make sense for small business like our Company, your pricing is comparable for medium or large business pricing

Sage 100 is very well suited for financial record keeping, distribution management and reporting on these business operations. Functionally, it is very reliable and straight forward to use. It was the first accounting software I ever used in a professional setting and I continue to think in terms of the way items are processed in Sage 100. Because it has been around for decades, there is a substantial amount of knowledge available to new users by way of Sage City and the number of consultants available for support is also a huge asset. The subscription pricing makes it very simple to purchase and include as an operating cost for the lifetime of the business and there are great integrations available in the channel.

I wish there was a mobile app that gave access to the approval functions and other areas of the product that would be convenient when traveling away from the office - or even just working remotely. Remote accessing a server is very inconvenient and there are so many browser-based systems in business already. Sage 100 feels behind the times without this functionality.

We have been using the Sage ERP Suite for over 10 years and it has been very reliable with only a few issues along the way. In there new releases they have mitigated the issues we have run into. We have been able to customize quite a bit to make it more streamlined for our users.

Payroll we had some issues with and moved to another solution.

The day to day use of the software works well

Every time we update the software or move to a new version, we have glitches and have to call for support.
It's also harder now to make custom reports for payroll (since it is a stand alone module)

The support people were excellent to work with and made our transition in 2012 as easy as a new installation could ever get. I also like that all the areas are similar, so if you know Order Entry you can translate that knowledge to say Purchasing.

When i go to create custom reports there are databases with the last three letters WRK. It would be great to have access to those databases; i realize they are a combination of existing databases but they have everything i usually need for a custom report.
The bug in the current software update where you can't close the ship-to-address box in the right corner is annoying.