Automox Reviews

I love how responsive the product is for being agent-based.

Multi-platform support makes it easy to use one product for your patching and software deployment needs.

Automatic scanning which uncovers which patches are needed for installed applications/OS.

Their live dashboard makes it easy to determine the level of compliance.
Their built-in live chat makes it easy to connect with Support to resolve issues.

Their current reporting makes for troubleshooting deployment issues difficult sometimes but their support is top-notch and I've been told this is being addressed as is on their roadmap.

I like that the time the time to implement Automox and how easy it is to use was the biggest pro to Automox. Within 4 hours I had our entire server environment ready to patch and get caught up after our last patching solution had been pulled for over 4 months.

Only hard part with Automox is writing worklets and understanding how it works and what permissions the agent has to the machine to make registry changes or deploying non standard software to the machine.

Easy deployment and patching, able to do integrations

not a good rmm tool and not quite there yet with its reporting functions

The Automox console is very easy to use and navigate. If you are a Powershell junkie you will love the software push capability through PS. It does a great job of keeping track of clients outside my network.

There are many times when we have to reboot a machine just to get it to show as compatible again. It works well but sometimes we have to do the reboots on 30 machines to get them to all show up.

Easy to use, easy to deploy, patch everything on your laptops. Create worklets to do anything on your machines. No matter where they are or where you are.This application helped to reduce vulnerabilities on our estate from 10,000's to 100's. we were using SCCM but would never leave Automox now.Great support and really well priced.

They have a new feature for remote access that was good, it uses VNC. only issue was you could only connect to one machine at a time. No IT person only connects to one machine at a time! so if they can change it to multiple machines then I might be interested in taking that option.

Very easy to setup and use. The price point is much better than other products in the space.

There are no glaring features missing from Automox with regards to patch management.

I like the ease of installation on each computer and that I can set it up to run scans and patches daily.

I don't have any Cons thus far. They continue to update the website and product.

Let's you control machines even if they are remote and have been remote for a long time.

There really isn't anything that stands out to me as a negative with this product.

Ease of deployment, management console, visibility.

lacking a few features for the price in comparison to one or two other comparable products

Easy of use, cost. It is easy to setup and work with.

I have nothing negative to say. It has been a great product for us.

It's really easy to use and configure, which is great when you're a small team with a limited budget, but the thing I love most is that it's cross-platform, so we don't need 3 or 4 tools, scripts, or manual updates to manage all different Operating Systems and applications we use.

The dashboard is, well, pretty ugly, and doesn't really offer any customisation. I'd love to see UI update and custom charts based off search criteria.

As a very small department with hundreds of computers with various software packages installed, I needed a way to top-down see the patch cadence. Automox was quick to deploy and quick to start getting results that I could take action on.

The core patch anagement features are great, but since there's an agent there may be some additional capability that could be added: Send message to user, shutdown computer, uninstall software, etc.

This product is easy to configure, distribute, and use. It has cut down our patching cycle significantly, plus it doesn't require babysitting like many other solutions on the market. The biggest "like" though is that it has significantly reduced the risk of our company based on the reports we run from our vulnerability scanning.

UI continues to need some improvement; however, they do publish updates regularly.

Worklets feature is extreme useful for running scripts against your assets. This saved me big time with rolling out upgrades of AV software that were not exactly Big Sur ready. Automox is still rapidly building and evolving their product to meet the needs of the community and progress is very transparent. If they decided to go into the MDM space for mac management, that would double their value proposition.

The scheduling is still relatively naive, it will reboot your computer during a zoom because there's no "benefit of the doubt" if you miss their pop-up notifications. There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.

Where to start --
> Easy deployment
> Can be used as a basic inventory management system
> Integrates with Crowdstrike Falcon
> Windows computers no longer need to be in the network to receive updates from the server
> Can be used to replace Jamf for Macs since this handles Mac updates as well
> Other than OS updates, Automox updates many apps like Adobe, Zoom, Webex as well
> Excellent admin interface and dashboard

Not necessarily a con, but I would like a note/remark option under each computer so that I can add notes or encryption keys

Fast, Reliable, easy to configure and very easy to use.

The only issue I've seen so far, not really a problem just an annoyance, is when you sort by "Group Membership" it sorts the pages separately instead of truly sorting by the column. Like I said, just annoying.

Windows Updates were our only priority when finding a solution, but once I realized the potential of what they had on their roadmap... I was hooked. Windows Updates/Software Patch Management/Custom policies/Reporting/Live dashboard.... It is a hefty tool that I plan to take advantage of as long as possible.

They're always improving and adding features, and they take customer feedback very seriously. I've seen features fixed/updated or even features I've suggested on their roadmap within a week of discussing.

Originally, dashboard performance was hit/miss. It has improved a lot since then, and they're still working on further improving performance.

It took me nearly 20 years in I.T. to finally find a patch/update solution that I liked and that actually worked. In most simple terms...Automox just works! Setting up Automox itself was trivial. Installing the client is one of the easiest clients. After that...check in periodically, approve patches, and rest easy...because for once you know your systems are actually patched. Plus you have reporting for management without any extra effort.

It needs to grow more. Right now it still doesn't support 100% of our software, including some heavily used well-know titles. Support for other software needs to grow by at least 10x if it's going to have a chance to succeed. The software deployment piece also has some kinks to work out.

The software is simple to deploy and requires little attention once installed, but ensures excellent endpoint visibility. If you consider patching to have the same importance as endpoint security, you need a tool like this to see the patch status of your endpoints and servers.

You need to remember to delete retired endpoints from the console.

It covers the most popular software packages on the market and allows us to address anything not picked up it our other products

Needs more APi to some of the other platforms we use but they are always willing to accept and add others to their list.

The requirements of my management tool were hard to fill: support the 3 major OS client flavors, be run as an SaaS offering, and it must not depend on Active Directory. I was surprised to find all 3 requirements were near impossible to find, heck even 1 of the 3 was a challenge, 2 seemed impossible. Then I stumbled on Automox - all 3 boxes checked. The test drive was simple - and powerful. The tool is fast too! Once a client is installed it is mere moments until a complete hardware/software inventory is reported in the console, and policies are ready to be deployed. Need software to go out to a Macbook, Windows laptop, and Linux rig? It can do all three.

The solution is new - and still working on features. It isn't buggy as you might expect, but it lacks great reporting, and a few features I would love to see. However they do respond to requests, and they do share their roadmap with customers. So I know some of the drawbacks are already on the way to improvement.

Powerful patch management and proven reliability. Excellent reporting and policy enforcement.

Software deployment can be slightly more complicated than some other solutions as it does require some scripting to complete the process. However, it is worth noting that scripting process isn't terribly difficult and is well documented.

Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.

Don't have a con so far. I haven't had a bad experience yet.

Easy UI to Learn, Easy to setup Patching Policies, Easy Install Process, Fast and Knowledgeable Support, Fast UI Load Times.

Possibly too simple for companies that want more hands-on control with patching.

Simplicity of deployment, not requirement of long training to get use to it, cross support for Windows/Max and Linux. Ability to patch system that are remote and not physically in the office.

In beginning there were not many features and no SSO support -- this has been quickly added into the product in very short period of time.