Automox Reviews
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100 Reviews
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Set it and forget it!
Reviewed on 13/4/2021
10/10 would roll this product out everytime someone needs to do automated patch management for...
10/10 would roll this product out everytime someone needs to do automated patch management for small/medium businesses.
Pros
Worklets feature is extreme useful for running scripts against your assets. This saved me big time with rolling out upgrades of AV software that were not exactly Big Sur ready. Automox is still rapidly building and evolving their product to meet the needs of the community and progress is very transparent. If they decided to go into the MDM space for mac management, that would double their value proposition.
Cons
The scheduling is still relatively naive, it will reboot your computer during a zoom because there's no "benefit of the doubt" if you miss their pop-up notifications. There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.
Alternatives Considered
Jamf ProReasons for Switching to Automox
Pricing and ease of rollout.- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer
Reviewed on 27/4/2023
Fantastic. Really, really great product. It does all you need it to and more.
Fantastic. Really, really great product. It does all you need it to and more.
Pros
Easy to use, easy to deploy, patch everything on your laptops. Create worklets to do anything on your machines. No matter where they are or where you are.This application helped to reduce vulnerabilities on our estate from 10,000's to 100's. we were using SCCM but would never leave Automox now.Great support and really well priced.
Cons
They have a new feature for remote access that was good, it uses VNC. only issue was you could only connect to one machine at a time. No IT person only connects to one machine at a time! so if they can change it to multiple machines then I might be interested in taking that option.
Reasons for Switching to Automox
Just better than the others, better priced, nicer UI, and nothing has changed my opinion since signing up.- Industry: Government Relations
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Tickets will go unanswered
Reviewed on 11/1/2021
The tool was great at first but when we tried to patch devices we kept having errors. The help desk...
The tool was great at first but when we tried to patch devices we kept having errors. The help desk takes weeks to respond and they can't seem to get issues resolved. There's too much back and forth and issues not getting fixed.
Pros
The dashboard is nice and allows a user to see what devices need to be patched.
Cons
The Help desk is hard to get in touch with. The help desk takes a long time to respond to issues. They need to manage a better help desk. Tickets go unresolved for weeks or months and devices can't be patched.
- Industry: Nonprofit Organisation Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Automox - 2 years in
Reviewed on 27/4/2023
Overall we use it to track and push patches for Windows and 3rd party and we use it to push...
Overall we use it to track and push patches for Windows and 3rd party and we use it to push software. The software push capability is especially nice since we are able to push anything that can be done in Powershell to the client, even if they are remote.
Pros
The Automox console is very easy to use and navigate. If you are a Powershell junkie you will love the software push capability through PS. It does a great job of keeping track of clients outside my network.
Cons
There are many times when we have to reboot a machine just to get it to show as compatible again. It works well but sometimes we have to do the reboots on 30 machines to get them to all show up.
Alternatives Considered
Ivanti Neurons for ITAMReasons for Choosing Automox
Ivanti was way too complicated and expensive.Switched From
Ivanti Neurons for ITAMReasons for Switching to Automox
Price and ease of use- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It just works and the support is second to none!
Reviewed on 23/6/2023
We were looking for an easy to use patching solution that worked along side of CrowdStrike for our...
We were looking for an easy to use patching solution that worked along side of CrowdStrike for our patch management and vulnerability management for our server infrastructure. It has allowed us to get into monthly compliance with all patching.
Pros
Automox was easy to setup and deploy. The minor issues I had were resolved by support within minutes. Some of the best support in the industry at the time of this writing.
Cons
The only con I would give is that the windows updates are specifically tied to the built in windows update system. Meaning it's relying on the OS to do the patch scanning for the most part. This isn't the case with 3rd party software, but it is with Microsoft software.
Reasons for Choosing Automox
We just needed something better.Reasons for Switching to Automox
We didn't want a remote access piece for patch management. Our client patching system Syxsense by default had remote access capability and RBAC wasn't clearly defined. System Center was too much to manage for our small department.- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent patch management tool, that needs better dashboards and integrations.
Reviewed on 26/10/2021
It's been a blessing, especially now all our workers are allowed to work remotely as much as they...
It's been a blessing, especially now all our workers are allowed to work remotely as much as they like. Without it, we'd have a real problem managing patches and enforcing certain system settings that used to require a VPN connection (sometimes rarely connected) or being in the office.
Pros
It's really easy to use and configure, which is great when you're a small team with a limited budget, but the thing I love most is that it's cross-platform, so we don't need 3 or 4 tools, scripts, or manual updates to manage all different Operating Systems and applications we use.
Cons
The dashboard is, well, pretty ugly, and doesn't really offer any customisation. I'd love to see UI update and custom charts based off search criteria.
Reasons for Switching to Automox
Cost and ease of use. It needed to be manageable internally without requiring a load of consultancy to set up and keep going.- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox
Reviewed on 3/5/2020
Outstanding. Product has done exactly what is advertised (patch management) at a fair price....
Outstanding. Product has done exactly what is advertised (patch management) at a fair price. Support has also been great for the few times I had needed to reach out. They stayed on top of the ticket until it was resolved.
Pros
As a very small department with hundreds of computers with various software packages installed, I needed a way to top-down see the patch cadence. Automox was quick to deploy and quick to start getting results that I could take action on.
Cons
The core patch anagement features are great, but since there's an agent there may be some additional capability that could be added: Send message to user, shutdown computer, uninstall software, etc.
Alternatives Considered
Kaseya VSAReasons for Switching to Automox
Price and demo trial period felt closer to what I was looking for.Response from Automox
Thanks for the review Mike! We do actually have the ability to do the things you listed in the Cons section using the Worklets feature. Check out the Worklets category on our community where we have Worklets to send messages, shut down computers and remove unwanted software. If you need help getting a Worklet written to accomplish a task, please reach out to us and we're happy to help.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly What We Needed
Reviewed on 17/3/2022
It has been a good experience and their teams are very helpful and responsive.
It has been a good experience and their teams are very helpful and responsive.
Pros
It covers the most popular software packages on the market and allows us to address anything not picked up it our other products
Cons
Needs more APi to some of the other platforms we use but they are always willing to accept and add others to their list.
Alternatives Considered
Kaseya VSAReasons for Switching to Automox
It worked the best, and had the important APi, we needed for integration to existing SIEM.- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for mixed environments
Reviewed on 18/3/2020
I wish I had signed up for Automox earlier. It has reduced my department's overhead regarding...
I wish I had signed up for Automox earlier. It has reduced my department's overhead regarding maintaining updates quite a bit.
Pros
Where to start --
> Easy deployment
> Can be used as a basic inventory management system
> Integrates with Crowdstrike Falcon
> Windows computers no longer need to be in the network to receive updates from the server
> Can be used to replace Jamf for Macs since this handles Mac updates as well
> Other than OS updates, Automox updates many apps like Adobe, Zoom, Webex as well
> Excellent admin interface and dashboard
Cons
Not necessarily a con, but I would like a note/remark option under each computer so that I can add notes or encryption keys
- Industry: Insurance
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamlining and simplifying our patching strategy in a "Do More with Less" world.
Reviewed on 18/9/2019
Automox has significantly reduced our time it takes to patch our systems. We also are patching...
Automox has significantly reduced our time it takes to patch our systems. We also are patching additional risks that were difficult to cover with other products. The result: A better security position for the company based on the risk reports we present to our executive leadership and risk committees.
Pros
This product is easy to configure, distribute, and use. It has cut down our patching cycle significantly, plus it doesn't require babysitting like many other solutions on the market. The biggest "like" though is that it has significantly reduced the risk of our company based on the reports we run from our vulnerability scanning.
Cons
UI continues to need some improvement; however, they do publish updates regularly.
Alternatives Considered
Ivanti Neurons for Patch ManagementReasons for Choosing Automox
We still use PDQ for system configuration management which it absolutely shines at, but it is lacking on patch management and execution. We are still avid PDQ users in that CM space.Switched From
PDQ Deploy & InventoryReasons for Switching to Automox
We were also using Ivanti at the time to some degree, but the product is a bit of a train wreck as it is similar to a teenager's room. It gets out of control and is difficult to manage. It is also very resource heavy. I only have so many personnel resources I can use, so we needed a solution that was easy to implement and use.Response from Automox
Thanks for the great review, John! Time to patch is a critical metric we believe more organizations need to understand and act on to ensure they're reducing security gaps. We agree that the UI needs some attention, and we've been actively working on some pretty cool updates. Stay tuned!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Out of sight, out of mind
Reviewed on 25/9/2023
We went from having servers and workstations that may or may not be current with updates, to not...
We went from having servers and workstations that may or may not be current with updates, to not having to worry about it any longer.
Pros
Once Automox is set up, it is very easy to manage. All systems are kept current with little to no required actions by our IT staff. Adding new systems is as easy as installing a small client.
Cons
Automox is very powerful, so there are some features that seem complicated to set up. I feel that once those features were set up, the comfortability level would go up making them seem less daunting.
Alternatives Considered
ConnectWise ScreenConnectReasons for Switching to Automox
Cost, ease of use.- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox is amazing!
Reviewed on 27/4/2023
Overall experience has been incredible!
Overall experience has been incredible!
Pros
Let's you control machines even if they are remote and have been remote for a long time.
Cons
There really isn't anything that stands out to me as a negative with this product.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Get solution for patch management
Reviewed on 9/5/2023
Pros
Easy of use, cost. It is easy to setup and work with.
Cons
I have nothing negative to say. It has been a great product for us.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
automox review
Reviewed on 25/6/2021
Brilliant software that has helped us more than I expected
Brilliant software that has helped us more than I expected
Pros
This software was amazing to implement and had lots of help as well
this has helped our business get organised and become m=re secure
Cons
i havent found anything I dont like yet....amazing
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Patch Management Unrivaled Reliability
Reviewed on 24/3/2021
Great. We haven't found another solution that enforces patch policies as reliably as Automox, let...
Great. We haven't found another solution that enforces patch policies as reliably as Automox, let alone making manual approvals of patches as easy as it is.
Pros
Powerful patch management and proven reliability. Excellent reporting and policy enforcement.
Cons
Software deployment can be slightly more complicated than some other solutions as it does require some scripting to complete the process. However, it is worth noting that scripting process isn't terribly difficult and is well documented.
Alternatives Considered
ManageEngine Patch Manager Plus, SolarWinds Patch Manager, Workspace ONE and System Center- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product. Easy to use and deploy. Phenomenal Customer Service.
Reviewed on 25/1/2018
Automated patch management for my end-users. Peace of mind for my team and I knowing that we do...
Automated patch management for my end-users. Peace of mind for my team and I knowing that we do not need to manual patch systems.
Pros
Organization deployment is quick and painless. Current UI is lightyears ahead of the previous version which makes navigation easy and logical.
Cons
Small UI quirks here and there. Scheduling is not as exact as I would like. All of which is on their road map.
- Industry: Museums & Institutions
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and Stable Patching Solution
Reviewed on 14/8/2019
Great, zero complaints. Support has been excelent, the one time I needed to contact them (which was...
Great, zero complaints. Support has been excelent, the one time I needed to contact them (which was due to my lack on knowledge rather than an actual issue.)
Pros
Easy UI to Learn, Easy to setup Patching Policies, Easy Install Process, Fast and Knowledgeable Support, Fast UI Load Times.
Cons
Possibly too simple for companies that want more hands-on control with patching.
Response from Automox
Thank you for the great feedback, Daniel! We're happy to hear you're having a great experience and see the value of the hands-off approach. As for more hands-on control, we have some features on our roadmap to address this!
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox is the perfect tool for our patching & inventory needs!
Reviewed on 25/1/2018
Security for our PCs, Macs, and Windows-based servers.
Our accounting department likes that I...
Security for our PCs, Macs, and Windows-based servers.
Our accounting department likes that I can pull up specific information about users & computers.
Pros
Ease of use & outstanding graphics for representing the data - those are the 2 things that stand out the most.
This software gives us peace of mind knowing that our remote company-owned devices are being patched. The developers are doing a great job of keeping up with the latest security threats. I love having current threat info easily accessible within the Automox dashboard.
Their tech support is excellent.
Cons
I would like to see more attention given to the 3rd party software deployment policy so the steps involved in creating the policy make the deployment even easier. More compatibility and guidance.
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect patching solution for our mixed environment
Reviewed on 20/5/2019
Without Automox I would have no way of knowing for sure that our devices are patched. We do not...
Without Automox I would have no way of knowing for sure that our devices are patched. We do not have a Mac management tool or local Active Directory. Automox has been the perfect solution for our needs.
Pros
The ease of use. I love the ability to see everything at a glance in the portal, and it is so easy to apply policies and settings.
Cons
I would prefer to have the ability to search on additional properties of the connected devices. Currently the search is limited to built-in filters.
Response from Automox
Thank you for the feedback, Josh! We're so happy you're loving Automox. We'll keep your idea about searching in mind as we continue to make enhancements this year.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best in market OS agnostic cloud native patch/vulnerability remediation solution.
Reviewed on 7/3/2018
Fully solved our need for patching/vulnerability management. Full stop.
Fully solved our need for patching/vulnerability management. Full stop.
Pros
Automox's laser focus on patching/vulnerability remediation makes beats multifunction competitors who try to do too much and fail in multiple areas. If you're looking for patching stop and try Automox now.
Cons
Reporting has made huge improvements in the last year but still has room for improvement. They're also adding 3rd party software but currently don't have wide coverage.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing cloud based patching tool
Reviewed on 30/4/2020
Deployed to a mixed Mac/Win shop. Really good initial results. 3rd party app patching is superb..
Deployed to a mixed Mac/Win shop. Really good initial results. 3rd party app patching is superb..
Pros
100% cloud-based. Able to adapt quickly. Still growing integrations with other popular MDMs and management tools. 3rd party native app patching is a growing list.
Cons
Needs some more default options around reboots(coming soon) and reporting engine(coming soon).
Response from Automox
Thanks for the review Shawn, and it's been great working with you on the Automox community! - Nic
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Product
Reviewed on 17/5/2019
I was in search of something cloud based to replace WSUS. Its worked really great so far
I was in search of something cloud based to replace WSUS. Its worked really great so far
Pros
Cloud Based, browser based, the reporting function
Cons
I have not come across something I dont like so far
Response from Automox
Thank you, Mike!
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automox WSUS
Reviewed on 23/5/2019
Ease of use , reporting on the spot patch updates and management
Ease of use , reporting on the spot patch updates and management
Pros
This software really automates a function that can be very task oriented.
Cons
Automox not only automates Microsoft patches but other software and helps keep a very good track of my inventory
Response from Automox
Thank you, Norman. We are happy to hear your experience is going very well!
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Made my Job much easier
Reviewed on 11/9/2019
I was using an old Windows Update Server (WSUS) which in itself was a pain, but that only updates...
I was using an old Windows Update Server (WSUS) which in itself was a pain, but that only updates windows. Automox updates windows plus all of my other software that I have installed.
Pros
Easy to use, visibility of the end points status, my auditors loved it
Cons
Nothing really, it is as advertised. It made my job much easier
Alternatives Considered
SyxsenseReasons for Switching to Automox
Much easier to useResponse from Automox
Fantastic, Ken! It's great to hear that you're job is easier from using Automox. Thanks for the great review!
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool for Patch Management
Reviewed on 10/6/2019
I have been looking for a tool to help with patch management and Automox by far is the easiest to...
I have been looking for a tool to help with patch management and Automox by far is the easiest to implement. We have a small IT staff and having Automox in our toolbox boosts our productivity. Thank you Automox!
Pros
Easy setup, UI is a no brainer, lots of effective tools for patch management.
Cons
It did not cover the smaller apps like Foxit, Winzip, etc.
Response from Automox
Thank you for your feedback, Manuel! We're glad your onboarding experience was easy and the UI creates a simple path for you to patch your devices. Regarding the smaller apps, stay tuned! We have something coming this summer for 3rd party application support.