iClassPro Reviews

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465 Reviews

- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gym Class Management Software
Reviewed on 20/2/2019
Pros
iClassPro is perfect. The dashboard is easy to follow and the portal that the parents use is appealing and user-friendly.
As far as our back-end, its extremely functional. From class rosters, to merchant services, to generating reports.... its everything we need. The app was just released, we have yet to use it, but I hope its as great as all the software online.
And the flat fee rate is great, it does not increase with our increase in programs or enrollment. I highly recommend it.
Cons
None at this time. We have been waiting for an app to be developed for parents, and they just released that. Looking forward to testing it out .
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best in Cheer Gym Software!
Reviewed on 4/4/2024
iClassPro has been integral to the growth of our business. We started four years ago, right at the...
iClassPro has been integral to the growth of our business. We started four years ago, right at the beginning of Covid. It quickly proved to be a necessity as we began to see enrollments coming in consistently. Customers no longer feel the need to call or visit in person; they can quickly and easily enroll and pay online through the parent portal, integrated website, and mobile app.
Pros
We love that the software provides our customers with a top-notch experience. They appreciate having the mobile app to track their students' progress, enroll in classes and private lessons, and manage their account by making payments. We also appreciate that the new website integrates with the parent portal, eliminating the need for parents to leave our website to access the portal.
My front desk staff can easily look up classes, private lessons, account balances, payments, and any other account information they need. It is easy to view the account history and quickly find specific information using the search tool.
We also love the new Autopilot/automation feature. It has been an invaluable tool in enhancing our customers' experience. We use it to market birthday parties, welcome new families, and encourage enrollment. Additionally, it has saved my staff significant time in our day-to-day processes. This is just the latest example of how iClassPro is constantly striving to improve the software, making our lives easier. I feel they understand our needs and provide us the tools necessary for success.
Cons
iClassPro has so much to offer that the only downside is my capacity to absorb it all. There are so many features that I have yet to explore, but I know that they will be valuable to my business when I take the time to do so! I am always mind-blown when I implement a new feature and often tell myself that I need to set aside time to do this more often, as it is almost always a business-booster and eventually, a time-saver!
Alternatives Considered
SmartRecReasons for Choosing iClassPro
iClassPro is so much more user-friendly for our customers and for our office staff. We appreciate knowing that we can grow our student/athlete base without it affecting our bottom line as iClassPro does not charge based on number of students.Switched From
Jackrabbit GymnasticsReasons for Switching to iClassPro
The value of what I was receiving. iClassPro met all my needs immediately and I feel the price is very reasonable.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Switching Ownerships.
Reviewed on 3/6/2024
Cons
I did not like it. The system is hard to use.
Response from iClassPro
Thank you for sharing your feedback. We strive to provide a user-friendly experience, and we're sorry to hear that this was not your experience.
We would appreciate the opportunity to assist you and ensure you get the most out of iClassPro. Our support team is ready to help with any difficulties you might be facing, and we also offer various educational resources to help users become more comfortable and proficient with our software.
Please contact us at [email protected] at your earliest convenience. We are committed to addressing your concerns and improving your experience.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
President of Kokomo Flipsters
Reviewed on 27/11/2024
This was one of the best things that happened during Covid. We joined Iclasspro to help organize...
This was one of the best things that happened during Covid. We joined Iclasspro to help organize and professionalize our sign-up and tuition procedures.
Pros
Iclasspro is always there to help me with my questions.
Cons
I do not get all the things that Iclasspro does.
- Industry: Sports
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Overall Program Review
Reviewed on 13/4/2024
In the beginning, no bad experiences. Started out nice and easy to use with user guide to refer to....
In the beginning, no bad experiences. Started out nice and easy to use with user guide to refer to. Then, multiple changes came, where everything changed and I tossed the user guide out as the changes came every day and were very hard to follow.
Pros
Your staff is always pleasant and the basic iClassPro program is good.
Cons
There is constant change is how things are done, making it hard to teach to staff.
In asking for something I feel is important, it takes a long time for it to change, if it changes at all, ie: formatting phone numbers and names. Sometimes the updates you do actually make things more difficult, with multiple changes that are the same as what we have, but just like extra ways to do things.
The support system is basically good, your techs are always very sweet but there have been 2 things, you were not able to fix and so I'm just stuck with glitches, ets.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Couldn't run my program without it
Reviewed on 30/5/2024
Pros
I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive.
Cons
I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Satisfied
Reviewed on 22/5/2024
Exceptional experience. I have been with them since 2011 and while we still have alot to learn...
Exceptional experience. I have been with them since 2011 and while we still have alot to learn about all the features, iclasspro serves our needs 100%.
Pros
End user friendly. Looks current and stays updated.
Cons
not much, went through the early years of a learning curve with them growing. However, they alway listen and work on improving as needed for the industry.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
iClassPro... Why go anywhere else for Gym Management Software?
Reviewed on 19/4/2024
A+++ top notch service. Have tried other similar products, but there is no other like iClassPro!
A+++ top notch service. Have tried other similar products, but there is no other like iClassPro!
Pros
Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional!
Cons
We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions!
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent class management system
Reviewed on 26/4/2024
Overall our experience with I-class is a positive one. The set up process was easy and the software...
Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service!
Pros
Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program.
Cons
Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury.
Alternatives Considered
Jackrabbit GymnasticsReasons for Switching to iClassPro
Liked the interface better, and it seemed more user friendly.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly!
Reviewed on 19/4/2024
Pros
I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything.
Cons
The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
IClassPro NVG report
Reviewed on 1/6/2024
Very positive, easy to contact all our gym members with email system
Very positive, easy to contact all our gym members with email system
Pros
Very easy to operate, learn, easy to control all enrollment
Cons
Nothing, we are happy with the program.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
iClassPro, the backbone of our service business' needs
Reviewed on 6/6/2024
Great support, if we need something there is always someone who reaches out right away, so we know...
Great support, if we need something there is always someone who reaches out right away, so we know they received and that they are working on a solution.
Pros
Ease to learn and navigate, there are a multitude of reports we can produce, they are always evolving and improving systems. Listen to their customers and make changes and updates as needed.
Cons
When it's down, we literally cannot work.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
If your process fits its great - otherwise beware!
Reviewed on 15/1/2021
Love / Hate Relationship
Love / Hate Relationship
Pros
It is easy to learn and use for our front desk staff.
It has some useful reporting
Billing is configurable but has its limitations
Accepting credit card payments in an authorized / automated way is helpful
The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues.
Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain!
Cons
It can be very manual to set up or change your class schedule, your billing schedule.
There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand.
They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE!
Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around!
Alternatives Considered
Jackrabbit GymnasticsReasons for Switching to iClassPro
It seemed easier for our front desk staff to learn - but that was then, do shop around and get a feel for yourself.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review
Reviewed on 4/10/2019
Overall very good. New concepts are slow to roll out. Would love to fully understand what this all...
Overall very good. New concepts are slow to roll out. Would love to fully understand what this all has to offer just haven’t had time to unpack it.
Pros
It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients.
Cons
Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information.
Reasons for Choosing iClassPro
GumSoft was a very OLD product. Out grew it quickly. Switched to Jackrabbit once but they didn’t have the ability to do NACHA. That is a game changer.Reasons for Switching to iClassPro
1-NACHA Jackrabbit seemed to have a little more flexibility with setup but learning a new software is cumbersome. GoMotion doesn’t have everything together yet. Forcing me to use their limited ability to meet my needs. Very credit card oriented for client payments which is costly. Also cost fluctuates and is based on my income. Which is a lose win for me as a client.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Extrememly user friendly for the customer
Reviewed on 5/6/2024
Overall we have been very pleased with iClassPro and look forward to further updates and features...
Overall we have been very pleased with iClassPro and look forward to further updates and features it has to offer.
Pros
iClassPro is very user friendly on the customer side. Potential clients can easily see what classes/times are available, and can add themselves to waiting lists for full classes with ease. This makes our admin task much more streamlined and easier to manage. The ProShop is also a great way to maximise sales of merchandise.
Cons
From the admin end it can be quite complicated to set up various features - often you have to have multiple boxes ticked in roder to have a feature work - and those boxes might be in completely different sections of the set up. It isn't always the most intuitive or logical set up
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Could do without!
Reviewed on 22/7/2024
Love it. Best decision we’ve made for our business management. We e been using it for 8+ years...
Love it. Best decision we’ve made for our business management. We e been using it for 8+ years now and could do without it!
Pros
Ease of setup and management! Customers can register themselves. Easy to process payments and alter classes if needed.
Cons
After customers register, the payment process can be confusing. Sometimes they think they have already paid just by saving a card in their account.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
good product
Reviewed on 29/6/2024
Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping...
Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade.
Pros
Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit.
Cons
The calendar doesn't display well. Classes occurring at the same time don't show up side by side.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Could Not Do It Without Iclasspro
Reviewed on 6/6/2024
Pros
The ease of learning to navigate the system is one of the most crucial pros of iclasspro
Cons
The many drop down menus to one specific function can be confusing to find initially.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sharks iclasspro
Reviewed on 5/6/2024
Great. I have referred Iclasspro to multiple large cheer gyms and got them to buy in.
Great. I have referred Iclasspro to multiple large cheer gyms and got them to buy in.
Pros
Easy to use at the time it was $40/month
Cons
Credit card fees and you can’t send large files in email and no pics in text messages
Alternatives Considered
Jackrabbit Gymnastics- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
10/10 Highly Recommend
Reviewed on 5/6/2024
Amazing!!! The customer service is on point.
Amazing!!! The customer service is on point.
Pros
Very user friendly, reliable and GREAT customer service.
Cons
No complaints. It is a very user friendly program.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly reccommend!
Reviewed on 22/4/2024
Iclass pro is Very easy to use, set up, and navigate! It has all things you need to run and operate...
Iclass pro is Very easy to use, set up, and navigate! It has all things you need to run and operate you gym!
Pros
We liked Iclass mostly because it was User Friendly!
Cons
I least liked having to train new employees.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great scheduling tool
Reviewed on 5/6/2024
Pros
We have complicated schedules and it was the best product we could find for the task
Cons
Wish it integrated better with other software (CRM’s)
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
I class pro review from Miami Hoop School
Reviewed on 26/2/2019
I have an overall positive experience with iclass pro and i'm not going to lie, I have explored...
I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe.
Pros
I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving.
Cons
1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment.
(I'm aware the parent would waste LESS time if they just signed in, but they don't want to).
2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account.
3) The staff portal is not as cool or good as the Parent portal App that just came out.
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review you requested
Reviewed on 19/2/2019
In the beginning rough but each day it is getting better as mentioned just wish there were more...
In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such
Pros
the price, the bank and program report sales tax
Cons
That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily.,
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I would like more features - CRM
Reviewed on 2/10/2019
Very good
Very good
Pros
Great for class management
Good skills features
Great for birthday parties
Simple monthly billing process
Cons
I would like a CRM feature. When we get a lead, to get reminders to follow up and to track if they signed up for a class. Be able to track sales goals, appointment made and registration. (I currently purchases Anytime Fitness and they use Club OS for this tracking.) It would be good to look into to help clubs with the sales process of the gym business.
Reporting features could improve.
Email features need to improve. The criteria is limited for some emails as we can only separate by age when you send to students. We cannot filter by age at the family level.
Would like to enhance the point of sale to offer online sales for proshop items
We are paying for Smart Waiver to get waivers on students that are not in classes. Their system is much easier to fill out and looks much better. Would like to see that improve in iclass.