Adobe Connect Reviews
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692 Reviews
- Industry: Information Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Adobe Connect and I
Reviewed on 8/11/2018
Adobe allows our company to work with work-at-home agents using the same materials and software as...
Adobe allows our company to work with work-at-home agents using the same materials and software as in a traditional training room or conference.
Pros
I was a bit hesitant about using Adobe Connect. I thought it would be a software that would be complex and non user friendly. I was surprised to discover the opposite is true. Adobe allowed my training class to be engaged with user friendly options to be apart of the classroom. You can raise your hand, ask a question, provide feedback and even express thoughts in the moment. It is equipped with a white board, chat and options for getting the instructors attention without disrupting the class. the interface is easy to use and appealing. It is secure and private and as a company we often have several training classes going at one time as well as conferences via the Adobe Connect.
Cons
I am very impressed with Adobe Connect and don't have many critiques as far as cons go. Visibility of icons are the common criticism. Once you get acclimated to where things are then the icons themselves are not an issue.
- Industry: Human Resources
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool for an online training class
Reviewed on 7/12/2021
As a presenter, it is great to know that you will be the only one who can start the conference and...
As a presenter, it is great to know that you will be the only one who can start the conference and there are not chitchats on the side while you are out. However, it will also be a downside since if the presenter is late then no other people can start the conference which can be a waste of time.
Pros
The software provides reporting capabilities on the timestamps of the attendees which makes the attendance reporting of a training class easier than to do it manually.
Cons
While the presenter can manage the microphone usage of the attendees, it is hard as a user to maintain a quiet background because as a user, I did not locate the noise cancellation option.
Alternatives Considered
Microsoft TeamsReasons for Switching to Adobe Connect
The reporting capabilities for attendance purposes.- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Adobe Connect with teaching
Reviewed on 23/6/2020
I would say that I am thankful I used Adobe Connect. For simply screen sharing, and limited VOIP...
I would say that I am thankful I used Adobe Connect. For simply screen sharing, and limited VOIP audio, it did a decent job. The worst parts of the software were really in the setup. Once it was up and running it was pretty much streamlined. I think it did a good job; I just really feel Zoom to be the superior product hence my review at the level of 3.
Pros
My institute had a license for Adobe Connect for several years. I began to use Adobe Connect around 2016 to facilitate lecture delivery in a large classroom. In my case, I had a room where students had a poor viewing angle of the screens and whiteboard. Initially used the software to solely screen share. As I became more comfortable, I also began to share audio when students could not attend a lecture. This was a help with being prepared for the Covid-19 online transition. As it turned out, I used another software en lieu of Adobe Connect (Zoom) as it was better setup to facilitate captioning and cloud recording. Nonetheless, Connect was a good software package.
Cons
I found that the UI was not plug and play. Every time I setup a new course/lecture it was moderately involved to get it to a situation in which I could screen share with the students. It did work but ultimately in comparison with Zoom or Blue Jean it was more involved on the setup end. Setting up a recurring meeting was not an option that I ever found. This meant that I was using a single link for the class. Prior to Covid-19, I doubt this was a big issue, but post-Covid-19 and Zoom bombing, I'm certain this would potentially have been a significant issue. Additionally it was not directly integrated in my university's course management unlike Zoom. This meant there were a few steps of "abstraction" I had to follow in order to get the notifications out to students vs. having a link automatically appear in the learning management system.
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A software that allows us not to leave pending assignments for later
Reviewed on 1/8/2018
Pros
Due to my duties within the corporation where I live, we have to make trips to the interior of the country and abroad in order to attend petroleum meetings, chemistry or simply go to recondite places where it is presumed there will be future oil exploitation.
In this absence to our natural workspace, Adobe Connect plays a fundamental role, since, among its many benefits, one of the most important and for which we use the software the most, is that we can make meeting rooms online, from a Android device, tablet or IOS, with our immediate supervisors, managers and managers, making daily reports of the progress we are making in the external areas where we are working.
This incalculable goodness saves us incalculable resources of time and money, since only from our cell phone or tablet, we can be making timely advances in the site in an effective way and with the greater security that only Adobe Connect can offer.
Cons
When I have had to set up an online room to set up meetings, complications have arisen based on some complex tools that the software has. While it is not a problem in itself of the functionality of the software, it is a point that should be taken into account so that the next updates are easier to use and so everyone can use the software in a simple way.
- Industry: Semiconductors
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
High quality videoconferencing
Reviewed on 29/8/2022
Adobe Connect has features that stand out and make it an effective choice. It reduces costs and...
Adobe Connect has features that stand out and make it an effective choice. It reduces costs and optimizes the company's communication capacity.
Pros
It has a pleasant and easy-to-navigate user interface. It has a reduced learning curve. It allows you to connect in an easy and agile way, from anywhere and at any time, using any media, device or operating system. Security and scalability are two characteristics that stand out in this platform. It enables effective videoconferencing and screen sharing. It offers a library of content stored in the cloud for easy access.
Cons
Although this platform is very robust and versatile, it is necessary to have a good bandwidth to enhance the experience and enjoy all its features to the fullest.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Use of Adobe Connect
Reviewed on 6/3/2020
I liked using adobe connect, once you figure out all the nuances it is fairly easy to use. The...
I liked using adobe connect, once you figure out all the nuances it is fairly easy to use. The only reason I stopped using it was because my employer would no longer support the use of it.
Pros
At the time when I used this service, it was completely free to use. This was the main reason I used it. Not terribly hard to use but there were some challenges.
Cons
At times it was difficult hearing everyone in the session. Sometimes I would have everyone in the session mute their microphones with the exception of the individual that was presenting.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
So much potential but failed to deliver
Reviewed on 19/12/2022
The team put a HUGE amount of effort into converting our existing materials to Adobe Connect. We...
The team put a HUGE amount of effort into converting our existing materials to Adobe Connect. We loved the all of the functionality that the platform provides - some of which are not available elsewhere to my knowledge. We ran the first few sessions on the new platform but it was just too unstable. The video quality for just about acceptable but the audio was just unacceptably unstable and was interfering with the learning process. Very disappointed to have had to drop the whole thing after so much effort went into making it work. Lots of promise but just did not deliver.
Pros
I absolutely love the concepts that Adobe have created in relation to online classrooms. The ability to create rooms and screens and views with elements that can be switched on and off is fantastic. The best feature for me is the ability to save these set-ups and re-use them over and over again. Run a session; save it; refresh it back to the start-up and run another session.Breakout rooms are great and with some work it is possible to set up shared whiteboards that the facilitator can monitor in real time without entering each of the rooms.
Cons
The biggest issue was the audio quality - or lack of it. It was OK most of the time - not great but useable. However it was often very poor and it became too much of a hurdle. We had to ditch the whole thing and revert to MS Teams. Most disappointing.
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Get connected with Adobe
Reviewed on 24/11/2023
Enjoyed using it as it made employees who both work at home and in office available to access the...
Enjoyed using it as it made employees who both work at home and in office available to access the same workbooks
Pros
Adobe connect is great for our hybrid work environment, when we have specific trainings that require workbooks now we can all be in one classroom setting and know that everyone is there and being attentive
Cons
Adobe connect does seem a bit dated compared to newer softwares and it’s UI shows that, doesn’t have the best video quality either which is why we use it to partner with zoom and open the connect separately
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I used this for my online classes at Stanford Online High School.
Reviewed on 25/6/2018
Pros
When we're on camera, I really like that we can pause the camera for us. This makes it easy for me to stay on camera but not disrupt the class if I have to get up to get something for a second. I also like that there's both chat and camera, and people can raise their hands, agree/disagree, etc. Those are really helpful especially when we're in class and you aren't on camera so you can raise your hand without disrupting anything. Additionally you can be very quiet and again not disrupt anyone if you have to step away for a few minutes.
Cons
Sometimes our teacher will accidentally get kicked out of the class by the software and then the class will sit there awkwardly and be told that we'll be kicked out in the next 5 minutes as well. The teacher always gets back in but it tends to throw off the balance of the class and make us forget what we were talking about before.
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect for everyone
Reviewed on 22/2/2024
Pros
This app helped me flawless attend my lectures without having to worry about connection issue. I particularly like the app, which means I can not worry about accidently closing a browser tab
Cons
I have seen a few, very rare glitches, which I have had to load in, but this has never been an issue
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I use to sell Adobe Connect...Best Reliable Conference Platform on the Market
Reviewed on 27/6/2017
This was the best conferencing tool. Sold it and used it daily.
This was the best conferencing tool. Sold it and used it daily.
Pros
You can customize your conference room depending on how and what you want to share. There are pods within your conference room which allows you to have a document sharing pod, a video sharing pod, a chat pod, survey pod, etc. To many to name. You can host one on one as well as one to many(Events). I use to train clients on this tool and the feedback was always positive. The interface dashboard is very is to navigate while in the meeting because you can show only what you what your audience to see. This allows you to pull documents, presentations and videos in the meeting on the fly. You can also record your meetings and send out recording that can be tracked to know if the recipient viewed the recording and or forwarded. There are way to many pros to name. The company I worked for was a conferencing provider and we sold partner products...WebEx, Microsoft, etc and Adobe Connect was always ranked high. One other pro...there is no download to join a meeting, you click the link and you're in. Ever tried to join a meeting and have to wait for something to download on your desktop before you enter - headache.
- Industry: Primary/Secondary Education
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
80-20 Split
Reviewed on 16/12/2018
Adobe connect is a stately gentleman that ladies wished would be a little bit more of bad boy for...
Adobe connect is a stately gentleman that ladies wished would be a little bit more of bad boy for that extra excitement. If you are looking for a higly relaiable, stable profesional, no nonsense web conferencing tool, then we have a winner. Adobe connect has it all except the excitement factor but that is Adobe's trade mark...Give you that 80% and leave you wanting the little 20% extra.
Pros
It has a rich list of feature that make a web conferencing experience for host ans user very interactive. You can turn your past sessions in to archives after making your own edits. This adds value ro repeat sessions and online learning facilitattions.
The in session Q&A and provate chat faciliations are also a big plus.
Cons
The price tag can make a goat gag but when you have clients that are more comfortable with this platform what are you gonna do?
It also requires a high level of technical savvyness but offers everything you need to become that guy. There is no shortage of information to make yo an experton the platform.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Need major updates to successfully move away from Flash
Reviewed on 31/8/2020
Given that Adobe is such a well-known company, Adobe Connect is certainly not it's top product. ...
Given that Adobe is such a well-known company, Adobe Connect is certainly not it's top product. Unless you have some history with Adobe, if you are new to Web-Conferencing software, you certainly should look elsewhere.
Pros
Adobe Connect does not have a rich history, at least compare with WebEx. As an Adobe Product, it relies heavily with Flash when it first introduced. It was fairly successfully at the beginning.
It's a very common training tools, and that was how I started using it. We used it for training sessions, attendees can interact with various aspects of the program and with each other.
Cons
As Flash is dying, Adobe is in need to make a major move to get off from Flash. However, the new product is not s successfully as the original Flash version.
During the current pandemic when web-conferencing software is most needed, there is a lot of downtime. The issue is can be capacity of its server.
Subscription is also an issue. You have to deal with retailer instead of directly with Adobe. Also, there is only Annual subscription and lack a shorter term.
If you need to host >100 users session, be aware. Although it is dorable, license and technical are both need to be worked out first
- Industry: Staffing & Recruiting
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Wannabe LMS?
Reviewed on 23/5/2019
Adobe Connect service for meetings and online conferencing works great! Never had any real...
Adobe Connect service for meetings and online conferencing works great! Never had any real connection issues or problems setting up profiles, just takes a bit of instruction.
Pros
It gets the job done for the user. If you are looking to make an initial switch to online learning/ delivery of online modules this would be a good first step.
Cons
The administrator role can be very confusing to know where to navigate, how to file things, how to enroll learners, and pull learning reports. Like I said before, if you are looking to test how your users will adapt to a change/ shift to online learning, then this would be a good first step in getting the job done and monitoring how much access/ click through you get on items. It doesn't have much for fancy delivery other than customization links. It acts as a simple serve LMS.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Feature rich collaborating tool
Reviewed on 22/2/2019
I was using for conducting quick training and attending other presenter webinar
I was using for conducting quick training and attending other presenter webinar
Pros
Allows you to very good Digital training, webinar and collaborative experiences. Compare to other similar tools, Adobe gives you better control to Hosts like add images to back-ground, host can decide the functionalities to be available and as many part on the screen as we like, which will be seen by audience. Custom Layouts allow pre-defined grouping parts, making one structure to class room or webinar. We can go for one layout for all or separate layout for each speakers.
Navigating through multiple layouts within a session with different content like slides, videos will make the audience more attentive and engagement with content.
Rooms that are pre-designed will stay with the account and re-use the same, saving time and efforts. But the contents, layout or notes taken will exist within that url and available for future use.
We can save that custom designed as template for multiple use.
Also the “presenter only area” allow collaborate with individual audience or presenter. We can measure the engagement of the our room. Another, prepare-mode allows to visit and set-up layouts without disturbing the live meeting.
Cons
Needs improvement in "look & feel" and some areas are confusing to host. Connectivity issues too pops up. Help option is needs improvement
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Adobe Connect is Not For Me!
Reviewed on 29/4/2020
Very poor experience. Here is an unedited cut-and-paste message from their customer service team:...
Very poor experience. Here is an unedited cut-and-paste message from their customer service team: Hi cathy, For Adobe connect concern only you need to contact in that number they will help you with the information if issue is not resolved please contact us back with the same case reference number we will help you with information.
Pros
As a presenter, when someone else is hosting a webinar, I have found Adobe Connect easy to use. I have enjoyed the various features and the way the set up looks when I am delivering a presentation. It's clean and seems to provide a good experience for attendees.
Cons
I tried, really tried, to create an account and use this system so that I could offer webinars to clients and potential clients. I am not really tech-savvy but I am not stupid either and I have always been able to learn new systems and make them work for me. Not this time. I needed customer service to set myself up as an admin. I watched quick start videos and tutorials, read user guide materials and even took a live demo. Nope. All of it was so far over my head I could not process what they were saying. When I reached out to through the sales staff they made it clear they were not interested in my business. They want big companies with IT departments, not sole proprietors trying to help nonprofit organizations.
- Used for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
Better for larger organizations than small biz owners or solopreneurs.
Reviewed on 11/7/2018
Pros
I first used Adobe Connect when I was doing training and professional development for a large non-profit. I used it quite literally everyday and found it essential to creating a quality learning environment. Now I use it sporadically for teaching my own courses and sometimes recommend it to clients and assist them in setting up their webinars/courses.
This is a true e-learning tool that's probably more than what most small biz owners will need. It's definitely intended for pros and people who do quite a bit of online teaching. (I.e., if you just need video conferencing, there are easier to use and less expensive options. But if you frequently need to create a professional and interactive virtual classroom, this is a great tool.) It has the expected functions: screensharing, PDF/document sharing, survey and Q&A capabilities, meeting recording, etc. Customer service is good, but I rarely needed it since they have some quality tutorials available.
Cons
The price is on the expensive side and the more functionalities you use, the glitchier it can get. However, I found that most of the glitches happened on the host side of things, not the end-user or student side.
- Industry: Higher Education
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Better than what we moved to, in hindsight
Reviewed on 15/10/2019
There is no such thing as the perfect webinar platform. If Adobe Connect had made efforts to...
There is no such thing as the perfect webinar platform. If Adobe Connect had made efforts to optimize their platform for UX and to update the look and feel, I would be inclined to reconsider the technology.
Pros
Plugins. We moved to a different webinar software provider for several reasons, with the largest being the need for the audience to have to download plugins in order to participate. Now that we are using a web-based platform that does not require plugins, we understand the value we lost, because without this feature, the user's connection is only as reliable as their (usually wireless) internet connection, which is not ideal for this type of technology. Never thought I'd say this, but I miss plugins.
Cons
The interface was tired and in need of a refresh. It didn't work for our brand for this reason. The customer service process was also cumbersome and took a while to get answers, and sometimes there were no answers. The backend event setup was also not the best UX.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A high quality web meeting room
Reviewed on 27/7/2018
It is the best option in the market to make videoconference rooms where work team meetings can be...
It is the best option in the market to make videoconference rooms where work team meetings can be held that for one reason or another are not located in the same physical space
Pros
The inclusion Adobe Connect to the consortium where I work has been one of the best decisions taken by the Department of Informatics, and this I say, because the previous solutions we had to communicate in video calls and video calls were very poor and did not offer all the benefits offered this software.
On the one hand, this software is excellent because you can create conference rooms with a personal key that allows controlling access to users, giving you higher levels of security.
On the other hand Adobe Connect offers other elemntos for the interaction in the room that are very interesting as they are, notes, private chats and group chats, shared files and videos, which increase the interaction between the different participants of the room.
And finally, one of the greatest benefits that Adobe Connect has and that makes it one of the best is that it can be used in tablets, smart phones and IOS.
Cons
For the amount of benefits that the software has, it tends to become a bit sophisticated, needing medium knowledge in the computer area to use the software at its maximum capacity
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
Adobe Connect is a simple to-utilize video conferencing administration with liberal highlights
Reviewed on 29/3/2018
Pros
Exceptionally adjustable gathering spaces. Free trial doesn't require installment data. Adobe Connect's dark and-white interface looks extremely corporate, reminiscent of big business programming I've used to track get-away days or submit cost reports at different employments. It's laid out keenly, however, with one menu at the highest point of the page that connects to your spared substance and layouts.
Cons
On the expensive side, especially on the off chance that you require numerous hosts. No dial-in numbers as it were
- Industry: Luxury Goods & Jewelry
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Solid Tool for Web Conferencing
Reviewed on 30/12/2022
It is multifunctional allowing you to share files, and presentations, and organize attendees into...
It is multifunctional allowing you to share files, and presentations, and organize attendees into pods for group work. It also is able to record the sessions for future viewings.
Pros
I appreciate that you can run the app from your browser and it is also mobile-friendly. It offers high-quality video conferencing and is useful for running my international business.
Cons
Some participants in the conference have issues getting the platform to work, ut requires a strong internet connection. It does require some high-level software knowledge to set up the back end.
Switched From
Zoom Workplace- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great for webinars
Reviewed on 17/11/2017
Pros
It's easy to use the software that hosts a platform that can handle multiple users. The interface is pretty and vibrant and if you've used any other adobe product the familiarity will be there.
Cons
The biggest issue I have with this program is that for the first time user who isn't familiar with adobe does have a fairly steep learning curve especially with all the features that it tends to have over other online platforms. So you have to dictate your purchase based on your skill level.
- Industry: Education Management
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Adobe Connect has been replaced by Zoom for my company, but I prefer Adobe Connect
Reviewed on 23/7/2019
Pros
One of the best parts about Adobe Connect was how quickly and easily you were able to connect to meetings. I loved the fact that as soon as I logged in, a number was ready to call me and have me join a conversation quickly, whereas with Zoom, I feel like logging into a meeting takes essentially triple the time. I also like being able to pause myself if I need to step away very quickly, where I have not found the ability to do that in Zoom.
Cons
Some of the features seem a little dated and it is not the most user friendly experience, and I think this is why my company has ultimately switched.
- Industry: Management Consulting
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Perfect Tool for Working Remotly
Reviewed on 27/7/2018
I highly recommend this for training and webinars
I highly recommend this for training and webinars
Pros
Adobe Connect can be used for Training , Webinar, and connecting with you Team at work. It is great while connecting offshore and onshore team. It has Video Audio Screen Sharing feature all integrated. Presentation are impressive here
Cons
It takes a little time to learn all its feature. Sometimes system may freeze(not for all user) and we need to restart the meeting. Chat log sent to you is not organised.
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Exponentially improves collaborative work
Reviewed on 28/5/2022
Adobe Connect offers all the tools used today to keep teams communicating effectively. It is a...
Adobe Connect offers all the tools used today to keep teams communicating effectively. It is a really useful platform that you need for your business.
Pros
It has an elegant simplified interface that allows you to focus on common places of work. It allows video meetings with high quality. A whiteboard can be created and used to dynamically share and display information. Chat provides the ability to communicate and share content in real time.
Cons
This is a very complete and efficient platform. So far the only downside is the simplicity of some of its features.