
Overall rating
Filter by
Company size
Time used
170 Reviews
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent POS software with great inventory control and customer tracking
Reviewed on 23/10/2017
Inventory control and customer tracking, custom reports and more!
Inventory control and customer tracking, custom reports and more!
Pros
The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system.
Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features.
Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!
Cons
Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable, full featured and affordable POS
Reviewed on 30/7/2020
I can perform all of my inventory management processes and sales from anywhere. Even when I travel...
I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues.
Pros
This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.
Cons
It does not integrated with my website database, Magento.
Alternatives Considered
Quickbooks Point of SaleReasons for Choosing RetailEdge
Quickbooks release a new version several years back that was extremely buggy. While I struggled for 3 months attempting to resolve the issues, it was negatively impacting my ability to do business. Customer support was terrible.Switched From
Quickbooks Point of SaleReasons for Switching to RetailEdge
It was 25% of the cost of most other full featured POS applications and included all of the functionality i needed. Because it is a small company that has been around for awhile, customer support is easy to work with - you can talk to the same support rep throughout the process of completing an issue.Response from High Meadow Business Solutions
Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Some wonderful features but when we had inconsistencies and inaccuracies, the team could not...
Reviewed on 10/7/2018
Pros
The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.
Cons
inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Anthony Retail Edge - ATLM Assistance
Reviewed on 23/8/2023
Great!
Great!
Pros
Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season!
Cons
none that I can think of thanks so much
Response from High Meadow Business Solutions
Matthew,
Thank you for the review! We love hearing about positive experiences with our Technical Support staff. We will absolutely pass along the kind words to Anthony.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
20 year user
Reviewed on 23/3/2023
Pros
I like the ease of using for POS, adding and checking inventory. Sales are easy to make with all information available to use once one learns to use it effectivelyThe update of the system was practically seamless
Cons
We just updated our software. The only way to regulate the size of the information on sales screen and inventory is through the windows application. This seems to be a major problem as the font is as big as it can be, but a fraction of the font from previous version. It is not clear and crisp of easy to read whether doing sales or inventory research. When I need to go into other programs on the computer they are so large the print and font takes up half a page. Not helpful when doing business. I often struggle to create reports the way I would like quickly because that in not what we do normally.
Response from High Meadow Business Solutions
Hi Dian,
Thank you for your review! There is a setting for Grid Font Size that can be adjusted in Tools > Settings > Workstations > Modify > Misc to increase the size of text within managers such as Inventory or Customer. But you did update to Windows 11 back in November, which now uses a higher resolution. We recommend you try playing with a lower resolution setting or lower scaling setting in Windows itself. Hope that helps!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review from Scissor Sweep Vinyl
Reviewed on 2/2/2023
The software is great, but the people at High Meadow are first class!
The software is great, but the people at High Meadow are first class!
Pros
We own the software and the data we collect. I have never cared for 'cloud' providers who if you stop paying or move to another service, you lose access to data from your customers.The amount of tie that you guys have committed to the Shopify Integration. It is as easy as can be. thanks for the effort so I didn't have to learn myself.
Cons
I would love to be able to recover credit card processing fees through a 'loss of cash discount' or something like that.Every vender and government agency I deal with charges me their processing fees, why can't I do the same through RetailEdge?
Response from High Meadow Business Solutions
Hi Curtis,
We do have a cash discount/cc surcharge suggestion in the programming list and is of high priority. Thank you so much for your review!
- Industry: Food Production
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Point of Sale Product and inventory management product for the money
Reviewed on 23/3/2023
RetailEdge is very good and reliable and very affordable system. For performance and cost...
RetailEdge is very good and reliable and very affordable system. For performance and cost effectiveness, you cannot beat it. It has so many useful functions, it was worth originally searching for this type of product.
Pros
We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years.
Cons
Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second.
- Industry: Insurance
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Flexible: Can be as complicated or as simple of a system that you want.
Reviewed on 23/10/2017
Pros
There are actually a lot of features that I like about this program. The program is "forgiving". If you make a mistake, there are lots of options for fixing your error. Voiding and reissuing a transaction is easy. You can merge items or customers if you accidentally set them up two different ways.
Also, you can use one UPC for many items using their alias feature. So, say you have a bunch of "eaches" - you only have one of that item, but you want to scan the UPC but you don't want to clog up your inventory with all of those one time items, you can add each UPC as an alias and when you scan that UPC, they are all under the same item.
To accept the "exact balance", you can just hit "+" in the payment field and it will take it as the full amount instead of having to type in the amount paid.
Cons
They took away the columns for quantity and last action date in Inventory list (unless you export). So, if you pull up the inventory list, you'd have to look at each one individually to see the quantity in stock instead of it being a column you can just view.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Service Call
Reviewed on 15/8/2023
It does the Job
It does the Job
Pros
All works well with the support assistance.
Cons
My staff does not know how to use the available capacity of the product.
Response from High Meadow Business Solutions
Hi Matt,
It sounds like your staff would benefit from our training services. Feel free to reach out to the support team and we can schedule a training session to help alleviate some pain points for your staff.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always top tier service and support
Reviewed on 25/9/2023
Happy!
Happy!
Pros
All of the retail day to day operations functions and the tech support is always outstanding! Been using since 2004.
Cons
printing the lables requires so many steps
- Industry: Consumer Goods
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly software that takes only a few days to learn. Awesome tech support! :-)
Reviewed on 30/10/2017
Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to...
Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)
Pros
I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding).
The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly.
I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha.
Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.
Cons
Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark.
Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great point of sale software with an amazing support team. Fifteen years of business and very...
Reviewed on 23/10/2017
Pros
RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Don't spend too much on your POS!
Reviewed on 21/11/2020
Customer service is great. I am very happy. I would recommend to others (and have)
Customer service is great. I am very happy. I would recommend to others (and have)
Pros
I loved the price. But I did a lot of research before I bought. It took me months to decide. I loved that I could use my own hardware. It really does it all. The price compared to other companies is 50-70% lower with more features and no annual fees if you don't want the latest version. Room for expansion is awesome. Adding another terminal does not cost an arm and a leg with other products. To have a non-web based POS software that does it all for this price is amazing.
Cons
When you first buy it you don't get full use of the software until you talk to a rep. It would be nice just to have a license key.
Alternatives Considered
Quickbooks OnlineReasons for Switching to RetailEdge
Price, features, ease of use.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Works well, updates often, easy to learn
Reviewed on 16/10/2019
Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and...
Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on.
Pros
I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations.
Cons
I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.
Response from High Meadow Business Solutions
Hi Tara, thanks so much for the kind words! In regards to the Mac issue, RetailEdge can work on a Mac using a 3rd party virtualization software like Parallels or Fusion. This is a little more involved and works well for some customers. Feel free to give us a call if you would like to learn more! -Kayla
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fits my Business
Reviewed on 16/10/2019
Great! My questions get answered. The support is intelligent and patient. The system works. ...
Great! My questions get answered. The support is intelligent and patient. The system works. We've had a few hiccups but they usually are user error and we figure it out quick enough. We use it every day and I recommend it to everyone.
Pros
Ease of use. Common sense. Intuitive. Clean. Tons of help available when I need it. Interest in improvements and ideas. Adaptable. Works without a lot of fussing. Very affordable!
Cons
Reports don't always give me what I want. Big changes have to be done in excel and imported which I'm not comfortable doing. I'd like real time inventory update with online store. Sometimes island runs slow. There has to be a way to weed my email list so I can update regularly on mailchimp. I'd like loyalty dollars to post on their own.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Has been great for my shop! Every week I discover another function or report that makes life...
Reviewed on 2/11/2017
The ability to easily track my inventory, sales, and sales tax.
The ability to easily track my inventory, sales, and sales tax.
Pros
Ease of use of the basic register and inventory functions so that you can use it immediately upon set up, but then you can learn more as you go. I love the reliable and friendly tech services. I also like being able to order supplies and get them so quickly.
I love the Sales Manager function with which I can look at what has sold on the day, click on the item which brings me the to inventory screen to see the current inventory after the sale. For a many faceted, one person operation, it makes reordering a snap and saves me much time.
I like the ability to have wish lists for customers!
Cons
There are so many report variations available, that it would be nice to have some standard reports where the user doesn't have to choose options except for the date range.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We've been using Retail Edge for over 5 years now and we are satisfied with the product!
Reviewed on 21/10/2017
Pros
There a few things that we like most about the software:
1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help.
2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after.
3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy.
Cons
I described a couple issues that we've had to the Tech Support group.
1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Amazing POS software for a fraction of the cost of others on the market!
Reviewed on 21/10/2017
Pros
This software is amazing. My small business couldn't afford some of the higher priced POS systems that are out there. After using the demo version of Retail Edge, I was sold! It does everything I need it to and more...excellent reporting, inventory tracking, functionality...and the customer service is amazing!! I don't have to use tech support often, but the few times I have, they have been quick to return my call and even quicker to solve the issue and are very pleasant to deal with. I've had Retail Edge for both of my stores for almost 2 years now and am still loving the software. I love that it has an "Island" option where I can use my laptop to work from home and it will sync to the store. We can also use it as a second register during the busy days. The "Dashboard" app allows me to check the store sales (both locations) throughout the day, which is also nice.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Simple program that can do everything that I need it to do.
Reviewed on 2/11/2017
I use it every day to track the sales and inventory of my stores.
I use it every day to track the sales and inventory of my stores.
Pros
I like how this program keeps up with all aspects of inventory, sales and customers. Basically, I can do any type of analysis that big box retailers do using this software.
Cons
I least like the support for this program. I consider myself an expert user at this point, and I find it frustrating that I am charged regardless of the outcomes of my support calls. I've had many issues that the support staff couldn't fix that I've figured out, but I was still charged when they logged into my computer without fixing anything. There was also a blame game played saying that it was the other piece of software that wasn't working while I need multiple companies' software to work in unison.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We have been using RE for a long time. It is perfect for a small retail business.
Reviewed on 18/7/2018
Pros
It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.
Cons
Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy user for 7+ years
Reviewed on 12/5/2022
RE was purchased about 20 years ago when the business first opened, and I have been here for about...
RE was purchased about 20 years ago when the business first opened, and I have been here for about 7 years. RE is easy to use, easy to understand, easy to make adjustments as the business grows. Customer service has been great, even though we are on the freebie plan, and they are responsive to my emails as I've grown into the managerial role and my responsibilities have increased.
Pros
I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.
Cons
I can't think of any cons, because it does everything we need it to.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Retail Edge is so easy to set up and use, and if I ever have a problem, the reps are super...
Reviewed on 1/12/2017
I can track my stock, issue Gift Certificates...thinking about it, we have 2 locations and we don't...
I can track my stock, issue Gift Certificates...thinking about it, we have 2 locations and we don't utilize a way to be able to track gift certificate sales over both registers. It would be nice to be able to accept our other location's GCs without having to go in and adjust the sales later. I don't know if that can be done or not.
Pros
I like the interface between Retail Edge and my credit card system. I don't have to enter the amount twice, which prevents errors in charge amounts.
Cons
When an old record is deleted, sometimes you can't re-use the stock number or it warns of a duplicate entry. If I deleted it, it shouldn't be there at all!
- Industry: Museums & Institutions
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Technical support
Reviewed on 6/1/2023
[SENSITIVE CONTENT] in technical support has been instrumental in our loyalty to Retail Edge. Ray...
[SENSITIVE CONTENT] in technical support has been instrumental in our loyalty to Retail Edge. Ray returns calls promptly and has been able to not only answer our questions but facilitate our crossover to our new system in a friendly, efficient manner while adding to our knowledge of Retail Edge. This allows us to operate in a more efficient and profitable manner.
Response from High Meadow Business Solutions
Hello Tom,
We pride ourselves on knowledgeable, friendly, and prompt technical support you can trust. So we love hearing about the good work being done in Support and we will certainly pass along the kind words to Ray. Thanks so much!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Value and Customer Service
Reviewed on 11/2/2019
Great. Excellent customer service and a great well priced product. I don't know what else you...
Great. Excellent customer service and a great well priced product. I don't know what else you could ask for. I liked paying upfront and having minimal monthly fees. Most other companies have little to no up front costs but then their monthly fees are ridiculous. I plan on being in business a long time so this made the most sense to me. Maybe if you aren't sure if you'll be around in 5 years this wouldn't be for you but otherwise you will be saving a TON of money.
Pros
No monthly fees. Powerful yet simple.
Cons
Didn't work with the shopping cart on Weebly. Not able to have Loyalty dollars instantly apply.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Best bang for your buck, no doubt. Excellent support During implementation.
Reviewed on 10/7/2018
Pros
The price point was unbelievable. Best value on the market, no doubt.
Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated.
Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.
Cons
All complaints are minor, and relatively insignificant.
Inventory Manager & Recieving seems like redundant functions and can cause some confusion.
Search functions in Recieving has limited function.
Search functions always revers to default search category rather that keeping last search preferences.
I still haven't figured out how to label display discounts the way I want to.