SpotOn

4.5 (212)
Restaurant POS for payment processing

Overall rating

4.5 /5
(212)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.5/5

89%
recommended this app
Sort by

212 Reviews

Jeff
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn saves the day during the pandemic

Reviewed on 16/11/2020

We first used it for counter service and then switched over to assigned tables.

Pros

We switched to SpotOn in Februrary 2020 just before COVID hit. When the pandemic happened we took full advantage of the ability to take online orders, and used their newest contact free ordering system. When this pandemic is over we will keep these things going.

Cons

Basically anyone already familiar with a POS can jump right in and start using SpotOn.

Kristen
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Service

Reviewed on 27/10/2022

Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.

Pros

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

Cons

It does not connect data to quickbooks so we have to use a bridge app.

Response from SpotOn

Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.

Doug
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Would never use again

Reviewed on 10/3/2023

Pros

Decent data analytics and integration with marketing

Cons

Horrible POS system and service team. They have never deposited accurate amounts from our sales. A normal software would take the exact sales from the prior day and deposit that amount. We always receive random amounts that never add up to our sales days later. In addition they take out massive fees each month not stated anywhere in our contract. You have to put in a ticket and wait days for each issue to get resolved and by that time theres another issue!

Response from SpotOn

We are sorry to hear about the issues you experienced. Can you reply to this direct message with your email address or business name so we are able to get in touch?

Alex
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SpotOn Restaurant Review

Reviewed on 26/1/2023

It's been great lately now that we have an excellent rep that is there to support us. We were with Emagine POS when it first started so our company got left in the dust when SpotOn bought Emagaine. We weren't processing CC payments with SpotOn so we fell to the bottom of the barrel at that time.

Pros

It's easy to set up menu Item's and adjust screens

Cons

Finding knowledgeable support can sometimes be difficult. Having a great rep has made this a lot easier. General Support is usually a miss.

Response from SpotOn

Thank you for the valuable feedback on our menu items and your sales representative! We are always looking for ways to improve your experience and continue to invest in our support staff. Please feel free to reach out to us directly at [email protected] if you aren't able to get the help you need.

Susan
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can’t believe we didn’t use them from the beginning

Reviewed on 2/11/2022

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Pros

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Cons

Nothing, all questions were answered, easy process and we have everything we need.

Response from SpotOn

Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.

KwangHo
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn Review from Momoya

Reviewed on 26/7/2022

Very good.

Pros

Excellent remote accessibility to data, Intuitive reports and UI

Cons

Lack of third party take-out/delivery order integration, Payment processing speed.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

It was too outdated and POS data are not remotely accessible.

Switched From

NCR Aloha

Reasons for Switching to SpotOn

Excellent online reviews on the product in comparison to its competitors and SpotOn hospitality consultant [SENSITIVE CONTENT] was exceptionally friendly and reliable.
Sam
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Switch and Save!

Reviewed on 10/6/2022

We have been blown away with how easy it is to use, the fast go-live time, and the benefits we are already seeing. We are receiving more and more online orders, and are saving money through the cash discount program.

Pros

My personal favorite aspects of the SpotOn Restaurant POS system is how easily my staff picked it up. Everyone had it down after one day. On top of that, with the cash discounting, we are saving tons of money.

Cons

The only things we have had issues with is the cc fees being charged to gift card payments, and not having an app for mobile authorizations for Android. I have an iphone and that app works perfectly, but my assistant has android. Any and all minor issues have always been fixed extremely fast.

Madison
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Loving It

Reviewed on 11/10/2022

SpotOn has been easy to work with, and very helpful anytime we have questions.

Pros

I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!

Cons

So far, there hasn't been anything that I have found to dislike or needs improvement.

Alternatives Considered

Heartland Restaurant, NCR Aloha and Toast POS

Reasons for Choosing SpotOn

Old system no longer met our needs

Switched From

Lavu POS

Reasons for Switching to SpotOn

Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.
Jay
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SpotOn Review

Reviewed on 27/7/2022

Overall I have enjoyed using SpotOn and learning about all the functionality.

Pros

I love the seamless integration with online ordering as well as the marketing capabilities. The BOH user interface is also fairly simplistic and allows for on-the-fly customization & implementation.

Cons

The Front-facing CC reader is almost TOO advanced for some diners and also requires a manual batch close after about 10-14 days of use.

Alternatives Considered

Clover and Toast POS

Reasons for Choosing SpotOn

Better transaction fees, customer service, & customization.

Reasons for Switching to SpotOn

Better follow-through by the representatives & better pricing/options.

Response from SpotOn

This is music to our ears! Thank you for taking the time to rate us.

Jerry
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New to spot on

Reviewed on 12/10/2022

Record keeping is great there are still some issues when we use it more. Some things we don’t need and some thing we do need. This thing will do any thing except make your coffee in the morning

Pros

We are still learning the process. It is easy to navigate different categories the customer service is SPOT ON with any issues

Cons

I need a little more instructions on the back of house. It would be easier if I knew how to navigate in there and add new categories

Alternatives Considered

Square Payments

Reasons for Switching to SpotOn

The fact that the cc purchase fees were not passed on to me

Response from SpotOn

Hi Jerry, Welcome to the SpotOn family, and thanks for taking the time to leave us some feedback. I'm going to connect you with your Restaurant Success Manager to make sure you know your best contact if you ever need additional support for the BOH. Happy to hear you're happy with the POS so far, and we hope someday it also makes your coffee in the morning too ;)

Debbie
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Winner Winner Chicken Dinner, Eischen's Bar and SpotOn

Reviewed on 1/4/2022

From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn

Pros

This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.

Cons

We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.

Alternatives Considered

NCR Aloha

Reasons for Choosing SpotOn

Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.

Switched From

NCR Aloha

Reasons for Switching to SpotOn

SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.

Response from SpotOn

This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!

Julia
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best POS system I've ever used

Reviewed on 31/1/2020

The software is great, but the best part is the customer support! Real people that care about your business built your menu for you, do extensive menu reviews until it's 99% perfect, and then come install it and stay with you the whole first day! When you need manager or back-of-house training, they will dedicate hours to you to make sure you understand everything you need to know. And there's all kinds of cool bonuses, like the reporting app, manager app, and even social media review management!

Pros

I love that SpotOn is so intuitive and easy to use. The extensive reports are extremely helpful to gain valuable insight into your business, it comes with online ordering built-in (so you don't have to pay a 3rd party) and you can run multiple restaurants from one back office. Cloud-based means you can do all paperwork from anywhere, and the back office is extremely easy to navigate.

Cons

That more restaurants don't use it! It's annoying when I'm eating at a restaurant and it takes my waiter so long to put in orders, print checks, etc. I see them struggling and I want to go install SpotOn myself right then!

Alternatives Considered

Aloha EPOS, Clover, Revel Systems and Toast POS

Reasons for Choosing SpotOn

I've actually tried many different POS systems in my career in the restaurant industry, and SpotOn is the only one I would recommend to restaurant owners. The staff loves it, the managers love it, and the owners love it because it helps the have happy staff, become more profitable and save everyone a tremendous amount of time!

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

None of these other systems have anywhere close to the level of support as SpotOn. I used to have nightmares about calling support for Aloha, Clover, etc, but now I actually enjoy calling support! A human at their call center in Detroit picks up immediately! Plus, you can tell that SpotOn was built exclusively for restaurants, unlike many others that are credit card companies first.
Tami
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Watch out for the sales rep

Reviewed on 19/10/2022

My overall experience was spot on as far as tech-support and calling them has been really good the sales guy and the fact that nobody can do anything about what was promised or how it actually worked not so good

Pros

Watch out for the sales rep - he promises you the moon in the sky and all these things and then you turn around and get the system and then charge you an nickel and dime you to death and pull money out of your account when they shouldn’t I’m still waiting for product and training. I would like to like this system but it is not complete yet

Cons

The software is not user-friendly as other systems are you really do need the training and I am really good at creating new menu items but this one here makes it all that difficult and I’m still waiting for things to be fixed

Alternatives Considered

HungerRush

Reasons for Choosing SpotOn

Hungerrush Was a great program and I shouldn’t have stopped it. I was promised a really good rate and free equipment and none of that came true

Reasons for Switching to SpotOn

Because I was promised and told a lot of things filled out the paperwork and somehow the paperwork got all screwed up and then they started pulling money out of my account like it was candy and I took me forever to get it all squared away. I am still waiting for a product that I was promised and have found that everything is too expensive not happy with this system at all

Response from SpotOn

Hi Tami, I'm sorry to hear about the frustrations you've experienced during this transition. I've contacted a support manager to reach out and help walk you through any questions you have about billing, setup, or products. We apologize for these hiccups so far and hope we can help make this a more positive experience moving forward!

robin
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bar Review

Reviewed on 27/8/2021

Overall very user friendly.

Pros

Spot On is very easy to use. Great for training new employees to this industry.

Cons

hotline support is weak. return calls are very slow.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

we purchased Imagine in 2016 because the cost of Aloha Support

Switched From

Aloha EPOS

Reasons for Switching to SpotOn

user friendly and price
Steuart
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Antonio’s for SpotOn

Reviewed on 7/5/2020

Pros

Ease of use, customization, and back end reporting are amazing. Far more business analytics than most people will ever use. Customer support is incredible!!

Cons

There’s not really anything we don’t like. It’s easy to use and the support team keeps us going when we need to change or update something.

Alternatives Considered

Clover, Revel Systems and Toast POS

Reasons for Choosing SpotOn

Focus was horrible and customer support was non existent

Reasons for Switching to SpotOn

[SENSITIVE CONTENT HIDDEN] made the difference for us! She’s a great rep.
Scott
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn Review

Reviewed on 25/8/2021

From sales cycle to installation to on-going support, this company responds and with amazing capabilities!!!

Pros

How easy. it is to use and it's very intuitive. From the very start, our sales rep was truthful (hard to find), dependable, and. actually delivers on absolutely everything he says will be done or can be done and he's there is any capacity I need him, even after the sales cycle has ended. I know I can count on [SENSETIVE CONTENT] and anyone I contact at the company for assistance!!!

Cons

I wish all the various, behind the scenes, capacities were grouped in one location so you wouldn't have to check various areas to find the command you are looking for.

Pete
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

For Bella Pizza, SpotOn POS is Spot On!

Reviewed on 10/3/2021

From the initial consultation, to ordering, to implementation and integration the entire Process of on-boarding the SpotOn POS System has been seamless and has exceeded our expectations. In particular, I can’t say enough about the Integration Team, the Tech Support, and the Sales Support. They’ve been there 24/7 to make sure our on-boarding and integration has been smooth.

Pros

The SpotOn Software is intuitive, flexible, and easily updated in real-time. Love the marketing features and integration of 3rd Party Delivery Apps.

Cons

Honestly, we haven’t really had any problems so far.

Alternatives Considered

Square Point of Sale and Toast POS

Reasons for Choosing SpotOn

Our previous POS system was not able to provide the marketing and digital tools we were looking for.

Reasons for Switching to SpotOn

SpotOn provided a better product and a better value.
William
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn Restaurant POS user

Reviewed on 9/9/2021

Great experience, even when they had a payment processing system outage that was not SpotOn's fault they issued a fair credit for sales loss. "What company does that?" Amazing ... makes you feel like they are in it for the long haul and clearly values their customers.

Pros

Cloud based. POS restaurant features, ease of use, support, reporting capabilities.

Cons

some refreshes of back office changes reflected in reporting has issues.

chad
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

spoton

Reviewed on 31/8/2021

our biggest problem was our level of customer service regarding order entry. Spot on solved a lot of these issues. Overall once Spot on was implemented and the bugs worked out it has been a great product.

Pros

The pros for our application
-Being able to program a large menu and the software allowing modifications to menu items
-QR code integration was huge win for customers being able to order and pay outside
-Front facing displays work well and easy to use
-Instacheckmate feature for seamless order entry
-Overall support has been prompt with only a few glitches

Cons

Cons

-We have had a few interruptions in service due to upgrade issues. I think mamangement took note that upgrades during midday rush was not a good time to upgrade systems
-Gift cards require a seperate reader
-it would be nice if menu modifier groups could have option displayed with the list of modifiers hiden unless the group is pressed
-Has there been an update where we can retrieve speed of service reports based on the pos send time dn the order bump time

Brooke
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love the Features

Reviewed on 4/8/2022

I love that we have no outstanding tabs! That has saved us thousands of dollars. We added a credit card swipe and anyone wanting to start a tab has to have their credit card swiped prior to a tab being opened, this is huge for us as a golf course because we get people starting tabs, golfing and leaving. The set up and integration was good, it was quick and overwhelming, but the helpline and our rep have made it easy to navigate.

Pros

I like the ease of use and the functionality of it. There are so many different scenarios that come up daily that one button doesn't cover it, Spot On makes it easy to adjust my POS on the fly and also in the BOH. It's laid out in a manner that makes sense and is easy to teach and use.

Cons

It was tough at first to figure out what we were missing with our orders, as in what needed to be added as options or sub lists. I wish there was a cheat sheet for users with regard to refunding a credit card or purchase, or how to change where an item is located, etc. Just general little things that you don't use often but forget how to do it and end up calling support.

Response from SpotOn

Hi Brooke, thanks for this review and for sharing your thoughts on a "cheat sheet" for future reference. We have a detailed help center called Knowledgebase which I've dropped a link for below. It has a lot of tutorials for these occasions! I hope it helps you in the future. https://help.spoton.com/page/spoton-restaurant

Aaron
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Friendly usage and great technology

Reviewed on 7/4/2022

I have worked with spoton for more than two years and I can tell that the terminal and software are reliable. I have never had an issue with them and whenever I have a question I contact [SENSITIVE CONTENT] and he is there to help. I have changed a couple of things in spoton and the level of response is fast. I can highly recommend it for any small and medium business.

Pros

Friendly use for not experienced people. And availability to use on phone and computer

Cons

That is not free. I pretty much like everything from this product

Mark
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn for Independent restaurant

Reviewed on 9/9/2021

So far our experience has been very positive. The way the online store integrates to the POS is terrific, allowing us pinpoint control over what we sell, where and when. Adding and 86ing items is a breeze which prevents unhappy customers and the handheld units we use supplement our workflow and make us more efficient. Thew QR codes are also a timely addition to our arsenal and our customers use them for both menu exploration as well as payment and ordering.

Pros

The software is very robust. We don't use even a fraction of it's capabilities but it's great to know we have room to grow when we are ready. 24/7 tech support is a Godsend since there are always questions with any system. Knowing I can pick up the phone and speak with someone (usually within 3 minutes) and get answers is hugely important.

Cons

There is a learning curve, mostly because the system is so capable and far reaching. Occasionally, the sheer number of options proved a little daunting, but that's when speaking with a person in real time becomes so important. They are a great resource as a learning too, too.

Mourad
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn is a one stop solution to any restaurant operations.

Reviewed on 17/5/2022

We have used SpotOn for several years and we are glad we switched to cloud based versus server based POS (Aloha).
Online ordering (OLO) and payments is seamless.

Pros

Flexibility, speed and reliability.
Cloud based.
Economical.

Cons

Nothing. It is a solid system.
The company is working to improve loyalty program platform for users who need it.

Response from SpotOn

We're so happy to hear you're enjoying your SpotOn experience! Thanks for leaving us this feedback.

Bryson
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

From Install to Support Spoton has been Terrific

Reviewed on 27/8/2021

Overall the experience has been incredibly positive, and I would highly recommend Spoton to any restauranteur. The exceptional bright spot for me has been the amazing help and guidance of [SENSITIVE CONTENT], she did our initial install and has been an absolute savior when it comes to quick support questions and programming. Spoton has a great employee and partner in [SENSITIVE CONTENT], I know that I personally appreciate everything she has done to make my experience with Spoton easy and amazing.

Pros

As you probably can tell by now, it is super easy to use and program. From the moment of install to the ongoing training and support, the team at SpotOn has been fantastic. [SENSITIVE CONTENT] did our install and has been a valuable asset to our team as ongoing Support as well.

Cons

There is not much that I don't like. It is super easy and intuitive. The only issue we have had was when the CC processor went down for 2.5 hours one night. But even then, the Spoton team kept us updated and informed and they cam back online before the close of day.

Alternatives Considered

Toast POS
Thianne
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience and products

Reviewed on 20/4/2022

Pros

The product was easy to use and I enjoy how customizable the software is.

Cons

Integration with Dolce was not the smoothest but overtime we were able to get a handle on it

Alternatives Considered

Aloha EPOS

Reasons for Choosing SpotOn

Unreliable service

Switched From

Focus X

Reasons for Switching to SpotOn

Better care and service, prices were decent

Response from SpotOn

Thanks for taking the time to leave us a review. We continue to improve and update our integrations and hope to have Dolce running even more smoothly very soon. If you have difficulties, please don't hesitate to reach out to us 24/7 at [email protected] for assistance.