SpotOn Reviews

The instant percentage tipping. This really comes in handy for restaurant workers like myself, especially with Togo orders.

Doesn’t accept gift card payments. I have to manually try and enter it for a smaller amount, and sometimes that doesn’t even work.

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

nothing at all they lied to me the minute we started doing buisness !!

everything communication and service is terribble !!

I thing I liked most about spoton is the implementation/install process. The gentleman who helped us with both were extremely helpful and thorough in making sure we felt comfortable with our new system.

The system (BOH) is not very clean/straight forward. Do not like how we have multiple logins/areas for separate things. Feel like we should have one login with reports, dashboard, BOH to eliminate confusion and extra back and forth.

I will definitely be staying!Best customer support!Dashboard to process credit cards easy to use and navigate! Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super easy bluetooth with app on my phone!

Intergrate with either Google contacts and or Hubsport crm to import all my existing clients to make emailing receipts and invoicing easier, or intergrate with Zapier to make this happen!

I love the handheld device. I love that it is mobile and that you have an option to print receipt.

The loud beeping when it’s processing the card.

Service and user interfaces, good hardware too

Sometimes it’s hard to use the restaurant dashboard to update menu items

The back office knowing my numbers daily.

Just learning the system. Was just a little bit of a learning curve.

Reporting is easy I like that about this producr

Support team, retention team and training support

Love the ease of use, reporting, and customer service

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

On behalf of our family and staff, I wanted to give you some feedback after switching to SpotOn in January. First of all, the reporting is light years better than what we using before. Being able to see the daily Sales trends, labor costs, etc. has made us more profitable. Running payroll is much easier and passing information to our accountant is a click of a button. The dual pricing has given us peace of mind that we are passing on all of the cc processing fees. Having the printer in the kitchen has allowed our kitchen staff to view the tickets on the monitor and lowered our ticket times tremendously. On the weekends and before SpotOn we have always had a wait time before seating customers, typically about 40-45 minutes and after being seated ticket times would average about 30 minutes (although we weren't able to track it). Now, with SpotOn we have cut our ticket down by at least 10 minutes allowing us to serve more customers during the weekend. In addition, our FOH is unable to manipulate an order and change orders without getting manager approval. This has resulted in way less food mistakes and delays with service and ticket times.Our restaurant at this time has never been more efficient and the food has never been more consistent than what it is right now. Lastly, training new staff on the new system has been very easy. They pick up on the system quickly compared to the old cumbersome system.

A few glitches and communication issues on the implementation

they seamlessly took over for my previous company when they dropped me mid afternoon 4 years ago. Im loyal to spot on for that

it would be nice if they added some value added features like ability to access my money with a visa/mc, or ability to rush money to bank for small %. also, Apple Pay, contactless would be nice.

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

Lots of features to work with and easy setup

Don't use half the features and makes a bit more difficult.

The product is very easy to navigate and user Friendly.

Gift card functionality could be more user friendly.

At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.

If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!

It’s very user friendly and quick to learn

Items are not alphabetized on POS screen