SpotOn Restaurant Reviews

Ease of use. Able to make adjustments and changes quickly and easily. If ever any difficulty, customer support usually helps me through it quickly.

Issues in the programming. Had an issue with my tablets where the guests tips were disappearing after swiping on unit and guest signing electronically. 9 months later the issue is still not solved.

Love the ease of use, reporting, and customer service

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

Progressive, accurate, and efficient point of sale technology.

The fact that I can do anything remotely LOL! Only a con that if I have personal time away from the restaurant they know I can access all systems and make any daily changes or admin that needs to be done but at the same time being able to sit on a beach and to do payroll isn't so bad :)

Finally, after 30 years in the restaurant industry, we have a POS system that has taken our operations to the next level. Our initial install (which took one day), was seamless and by far the easiest that we have ever experienced. At the top of our list of why we are true believers in SpotOn, is their amazing support and team. The SpotOn system is easy to use, intuitive for team members, and provides all the critical reporting capabilities. The value proposition of SpotOn Restaurant cannot be beat, and we highly recommend making the switch.

All of our initial concerns and "needs" were resolved very quickly. My team was so excited about "customizing" our new POS system that we had to push them out of the office and back on to the dining room floor.

Customer service was great. Not sure How I feel about anything else since we’ve only been using it a month.

Payroll font is too small, larger format. More information needed for my tax reports

The system is very high tech and has many features that allows good restaurant management and has many features that helps with reporting.

The Restaurant POS may be too advanced for my small restaurant

SpotOn has given me the data access I need to manage my business from a macro as well as micro perspective. The software is easy to access and utilize. I highly recommend SpotOn for the restaurant environment.

I have not identified any negative aspects of the software at this time.

I believe that the integrated loyalty program as well as the “check in” tablet creates a great promotional tool that with a large web of businesses can help to create business for all incorporated with Spot On. Being able to see reports in mobile app is a plus too! Also being in full control of my pos to implement changes from any computer is a must for me!!

It is quite different from most POS systems I have used.

I love how easy it is to customize things. I think working with the Spot On team has been very easy and they are very helpful. When we have been in need of assistance they have been there for us within minutes, and that has been really helpful.

I think its important that you can customize it. Every business is different - It is not a classic point of sale system I think it goes beyond that.

I would say the thing I like least about it would be nothing.

It takes a unique approach to POS systems, and their adaptation to the ever hanging marketplace.

Too early to say, since install was today. Dealing with some initial kinks now.

Best thing about SpotOn is the customer service and the attention to detail for our company's objectives. They also cut a lot of fees out to personalize the service to our exact business needs.

Nothing, everything is going great and I would recommend to any business.

I love spot on!!!! My sales rep was the best down to the customer service was great. The POS is great as well! It saved me so much money with credit card fees and the technology.

Honestly I don’t have any cons so far in the year I have been using it.

The customer service we receive with immediate responses

It’s hard to change things for the register I feel like there is a million steps to add a product with multiple features

Ease of use, it’s so easy to navigate! I recommend to everyone I know

There is nothing I don’t like about this software

Ease of use. Professional installation & training. 24 hour customer support!!

Cost of kitchen printers and Meraki router

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

MY favorite thing about Spot On is how easy the BOH Management interface is to use. I love how I am able to adjust just about anything in seconds without having to wait on hold for an hour to adjust one menu item. Everything is pretty self explanatory, I just had to use it for a bit, but the more I use it the more I understand it.

The QR Codes have issues that other platforms seem to not have, starting tabs, glitches where people can't move to the next screen, no "guest login" option. We have an older crowd in our town and it isn't all that easy for them to use.

Cloud based with reporting on the cloud. The fact that I can be off premise and have live data and managers app was huge. No contract was impressive and let me know they are with us through good and bad with option to walk away.

Wish inventory management was more robust or offered within. Not huge issue.

The ease of every function! From splitting checks to reading reporting. Everything was streamlined almost immediately!

Can be difficult to type on keyboard & with that comes some time wasted ensuring the message is typed properly.

Very simple to use it and fast to learn

Actually I like it all there is nothing that I don’t like it

The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.

Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

Once everything is setup, the software is very easy to use. Not rocket science like I tell my staff. You click the right buttons and everything is a breeze.

The setup was awful. It took awhile to get things the way we needed them. Between us not knowing what we needed and Spot on trying to read our minds the process was rough but once we got it setup it has been great.