SpotOn Restaurant Reviews

Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!!

I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!

So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!

SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.

I have not found a con with this software. It is exactly what my business needed.

It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.

It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.

Configurability and reporting features, we can track just about every aspect of our business now.

Phone app sometimes logs out, and I wish they had more integrations

It does everything to make the experience easier for my employees and the customer.

Nothing, it’s easy to learn and there isn’t much it can’t do.

Customer service is out of this world!! We love it!

When you 86 an item for the night I wish it would automatically become available the next service date.

Everything. It is very easy to use, it has all the functionality a savy operator is looking for. Their customer service is unmatched.

Honestly, it is far superior from any system I have used before. We have not encountered any flaws yet.

It is so simple to navigate. I'm able to not only use it but teach it and problem solve with great ease.

I can't think of anything I'm not happy with.

Very efficient and never let's us down! Easy to use.

Can't say we have found anything to put as a con for SpotOn.

Most liked about the software is the easy transformation to the customer, no problems, very easy to use it tells you what to do, easy to training the employees, excellent customer service 24/7 which we need since we are a diner open 24/7, to implement changes from the back of the house are very easy, do my weekly payroll with ease. Next would be online ordering, great job keep it up.

The least liked about the software is the pricing, need to less expensive.

ease of use / great business analytics / good tech support

None - it works great and setup was really easy

Easy implementation, excellent customer service and support

So far have had no issues at all. Minor changes that needed to be made were handled by the support team quickly with no interruptions in my business.

Customer service is a complete ease. They have been so helpful anytime I’ve needed to call them.

I don’t think there’s anything I don’t like.

Super easy to learn and use. The reports features are great.

Nothing really! I struggle this the house accounts but call call anytime.

SpotOn for restaurant POS is ideal. Very easy to use, best customer support I've seen in that sector of the industry. Highly recommend.

I have not experienced anything I do not like.

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Once everything is setup, the software is very easy to use. Not rocket science like I tell my staff. You click the right buttons and everything is a breeze.

The setup was awful. It took awhile to get things the way we needed them. Between us not knowing what we needed and Spot on trying to read our minds the process was rough but once we got it setup it has been great.

Love the fact that everything lives within the same ecosystem. Emails, management, analytics etc. EASY

Only thing is I need better social media coverage

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

Cloud based with reporting on the cloud. The fact that I can be off premise and have live data and managers app was huge. No contract was impressive and let me know they are with us through good and bad with option to walk away.

Wish inventory management was more robust or offered within. Not huge issue.

Very simple to use it and fast to learn

Actually I like it all there is nothing that I don’t like it

The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.

Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

It has online shopping capabilities. In the start of the pandemic, we had to create an online shopping experience in our retail food barn to serve our vulnerable population. SpotOn was there and was competitively priced.

The customization and setup were initially complicated. There was a steep learning curve for the staff. This was mainly due to our attempt to use restaurant software to run a retail store. But, we made it work with the help of SpotOn support.

Easy to use and the promise that they are growing and constantly updating

Inability to engage customer in rewards and contact information