
Overall rating
Filter by
Company size
Time used
256 Reviews
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Server SpotOn
Reviewed on 16/6/2023
Very easy to use and learn!
Very easy to use and learn!
Pros
The instant percentage tipping. This really comes in handy for restaurant workers like myself, especially with Togo orders.
Cons
Doesn’t accept gift card payments. I have to manually try and enter it for a smaller amount, and sometimes that doesn’t even work.
Response from SpotOn
Thank you for the feedback. We're happy to hear about your experience with our percentage tipping, and we've passed along your feedback on gift card payments to our internal teams. We appreciate you taking the time to leave us a review - we're here to work with you, for you.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Delivers Peace of Mind and Profitability
Reviewed on 27/7/2022
Pros
Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.
Cons
We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.Reasons for Switching to SpotOn
We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.Response from SpotOn
Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
spot on is a bunch of liars and scammers !! buyer beware or youll be out 924.00 like me !!
Reviewed on 10/8/2023
terrible company stay away they stole 924 from my account and also never gave me my 200 terminal...
terrible company stay away they stole 924 from my account and also never gave me my 200 terminal fee back !! these guys are crooks !! stay away .. they make up rules as they go...
Pros
nothing at all they lied to me the minute we started doing buisness !!
Cons
everything communication and service is terribble !!
Response from SpotOn
Kevin, we are sorry to hear about your experience. I've looked into your case and spoke to a member of our customer team, Craig, who assisted you a few weeks back. A refund was submitted & our tea confirmed with you that the situation has been rectified. If this is not the case, don't hesitate to contact [email protected] for additional support.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Thanks for the help!
Reviewed on 26/5/2023
Pros
I thing I liked most about spoton is the implementation/install process. The gentleman who helped us with both were extremely helpful and thorough in making sure we felt comfortable with our new system.
Cons
The system (BOH) is not very clean/straight forward. Do not like how we have multiple logins/areas for separate things. Feel like we should have one login with reports, dashboard, BOH to eliminate confusion and extra back and forth.
Response from SpotOn
Thank you for the feedback, Tiffany. Customer service and local representation is important to us. We've passed along your login notes as we are constantly evolving our tech and its capabilities to better support businesses. We look forward to continuing to help your business grow.
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spoton has gone above and beyond for me and my business!
Reviewed on 12/4/2023
Best payment processor with phenomenal customer supportStill need to sit down and go over intergrati...
Best payment processor with phenomenal customer supportStill need to sit down and go over intergrating yall's crm!
Pros
I will definitely be staying!Best customer support!Dashboard to process credit cards easy to use and navigate! Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super easy bluetooth with app on my phone!
Cons
Intergrate with either Google contacts and or Hubsport crm to import all my existing clients to make emailing receipts and invoicing easier, or intergrate with Zapier to make this happen!
Response from SpotOn
That's music to our ears, Shane! We're happy to hear you're having a great experience with your SpotOn Dashboard and device. Going to pass along your integration/import contacts feedback and make sure the right teams are notified.
We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Great new POS system with loads of features but also bugs/issues
Reviewed on 22/2/2023
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues...
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
Pros
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
Cons
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
Reasons for Choosing SpotOn
Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.Reasons for Switching to SpotOn
Cash DiscountingSuperior reportingOther companies within our organization had it alreadyResponse from SpotOn
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for salo.
Reviewed on 25/4/2023
Pros
I love the handheld device. I love that it is mobile and that you have an option to print receipt.
Cons
The loud beeping when it’s processing the card.
Response from SpotOn
Thank you for your feedback, Ariana. We're happy to hear you love the handheld device. We look forward to continuing to help you grow your business!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great POS system
Reviewed on 21/4/2023
Pros
Service and user interfaces, good hardware too
Cons
Sometimes it’s hard to use the restaurant dashboard to update menu items
Response from SpotOn
We love to hear it, Marco. We appreciate your feedback and are proud to support you and your business.
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of use
Reviewed on 25/4/2023
Very good
Very good
Pros
The back office knowing my numbers daily.
Cons
Just learning the system. Was just a little bit of a learning curve.
Response from SpotOn
Thank you for the feedback, Lori! We're proud to support you and your business.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I use to love Spoton but they dumped POYNT and it's trash
Reviewed on 31/3/2023
For 3 yrs I enjoyed Poynt Spoton. They decided to create their own and it's a disaster
For 3 yrs I enjoyed Poynt Spoton. They decided to create their own and it's a disaster
Pros
Reporting is easy I like that about this producr
Cons
Support team, retention team and training support
Response from SpotOn
We'd love to be able to assist you with improving your experience, but we'll need your contact information first to reach out. Please send me an email directly at clie[email protected] if you would like some extra assistance.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Changed the way I thought about Merchant Services!!!
Reviewed on 14/4/2020
Everything has been awesome. The idea of putting money into our system when ours was functional was...
Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.
Pros
The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!
Cons
This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Glad I made the switch
Reviewed on 10/11/2020
Exellent! Customer service has fixed all issues with one call! I never need to call back or send an...
Exellent! Customer service has fixed all issues with one call! I never need to call back or send an email again it has saved me time and MONEY!!!
Pros
Easy to use, great customization, awesome customer service, Sales Rep delivered as promised! Backend of system is easy to use, I have more control over my stores now! Also the add on features of Reserve which I will start using soon, loyalty programs and integrations are a plus!!
I love the ability to control overrides on pricing, discounts, voids all from my phone and I can be anywhere!!
Cons
So its more of an inconvenience, in order for my phone to ping for a an override I must logged on, so it becomes a slight issue! Other than that its a great system!
Reasons for Choosing SpotOn
Because of outrageous charges from our previous POS, poor customer service, lack of care for the customer, and them feeling like they were doing us a favor for being our POS System!!!Switched From
Heartland RestaurantReasons for Switching to SpotOn
Local rep, Complete system setup, pricing was great, and was recommended by friend that owns a restaurant nearby.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Bar Review
Reviewed on 27/8/2021
Overall very user friendly.
Overall very user friendly.
Pros
Spot On is very easy to use. Great for training new employees to this industry.
Cons
hotline support is weak. return calls are very slow.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
we purchased Imagine in 2016 because the cost of Aloha SupportSwitched From
Aloha EPOSReasons for Switching to SpotOn
user friendly and price- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loma Brewing Company
Reviewed on 30/8/2021
SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus...
SpotOn has been terrific right from the beginning. I've used multiple POS and this is the best thus far
Pros
Love the ease of use, reporting, and customer service
Cons
QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Loving It
Reviewed on 11/10/2022
SpotOn has been easy to work with, and very helpful anytime we have questions.
SpotOn has been easy to work with, and very helpful anytime we have questions.
Pros
I really love the ease of use for staff. our newest staff members catch on much quicker with this system than any of our past systems. The implementation process was far better than what we have experienced with other systems. They send a small team to help install and teach. They are great to work with!
Cons
So far, there hasn't been anything that I have found to dislike or needs improvement.
Reasons for Choosing SpotOn
Old system no longer met our needsSwitched From
Lavu POSReasons for Switching to SpotOn
Best all around value for what you receive. Did not feel pushed or sold, rather felt respected to make our own decision.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Feedback
Reviewed on 14/3/2023
Very good
Very good
Pros
On behalf of our family and staff, I wanted to give you some feedback after switching to SpotOn in January. First of all, the reporting is light years better than what we using before. Being able to see the daily Sales trends, labor costs, etc. has made us more profitable. Running payroll is much easier and passing information to our accountant is a click of a button. The dual pricing has given us peace of mind that we are passing on all of the cc processing fees. Having the printer in the kitchen has allowed our kitchen staff to view the tickets on the monitor and lowered our ticket times tremendously. On the weekends and before SpotOn we have always had a wait time before seating customers, typically about 40-45 minutes and after being seated ticket times would average about 30 minutes (although we weren't able to track it). Now, with SpotOn we have cut our ticket down by at least 10 minutes allowing us to serve more customers during the weekend. In addition, our FOH is unable to manipulate an order and change orders without getting manager approval. This has resulted in way less food mistakes and delays with service and ticket times.Our restaurant at this time has never been more efficient and the food has never been more consistent than what it is right now. Lastly, training new staff on the new system has been very easy. They pick up on the system quickly compared to the old cumbersome system.
Cons
A few glitches and communication issues on the implementation
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Credit card processing feesResponse from SpotOn
Thank you for your very kind words, Lonny.
We're proud to help support you and your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn is exactly what restaurants need!!!
Reviewed on 24/2/2021
[SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent...
[SENSITIVE CONTENT HIDDEN] with SpotOn is our sales representative and has provided excellent onsite service. Every issue and question has been answered or addressed within hours if not minutes. The customer service team has been on top of any issue that [SENSITIVE CONTENT HIDDEN] could not personally handle. They are timely and informative. I can't say enough good about this company and software. A true breathe of fresh air!!!
Pros
SpotOn is easy to teach, easy to use and easy to customize on the fly for our daily changing business. After using another Restaurant POS system this one is what we should have started with. Wasted a ton of money with another vendor prior to finding SpotOn. This one integrates with my Payroll company seamlessly. The online ordering platform used was ridiculously easy and provides a more polished seamless look for my company.
Cons
I have not found a con with this software. It is exactly what my business needed.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Cake did not provide supportSwitched From
CAKE POSReasons for Switching to SpotOn
Ease of use and Customer service- Industry: Industrial Automation
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Payment Software
Reviewed on 25/5/2022
Overall, I really enjoyed this software besides the slow customer service response time. If that...
Overall, I really enjoyed this software besides the slow customer service response time. If that would have been improved, I would have stuck with this software permanently. I love how easy it is to use and how it manages transactions so well.
Pros
This software made it a lot easier for us to record transactions and manage everything pertaining to them in one place. I loved how simple it was to use and train other employees to use.
Cons
I did not like how slow the customer service was to respond to issues. It took a long time to get an issue fixed once and it was detrimental to business.
Alternatives Considered
ChargebeeReasons for Choosing SpotOn
Wanted something more professional.Switched From
Wave AccountingReasons for Switching to SpotOn
Looked to have better features- Industry: Computer Hardware
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Spot On saved my business with top brand dropped me MID AFTERNOON for no reason. Spot on has...
Reviewed on 10/4/2023
its been great. I'm very happy with spot on and have no intentions to leave them , even if a...
its been great. I'm very happy with spot on and have no intentions to leave them , even if a company came along and offered .04 less, id say no.
Pros
they seamlessly took over for my previous company when they dropped me mid afternoon 4 years ago. Im loyal to spot on for that
Cons
it would be nice if they added some value added features like ability to access my money with a visa/mc, or ability to rush money to bank for small %. also, Apple Pay, contactless would be nice.
Response from SpotOn
We love to hear it, Nicholas. We're happy to hear our team was able to get you up and running quickly. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stands out from others
Reviewed on 11/1/2021
Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run...
Spot on has allowed me to consolidate multiple processes into one manageable platform. I can run 90% of my financial off one program that has been tailored to my needs by the spot on crew.
Pros
It’s complete customizable dash allows you to have it your way. The ability to set reporting is also a huge plus. Once set up the way you want it, it becomes second nature and its ease of use is superb.
Cons
It took a while in the beginning to figure it all out and learn how I really wanted it set up. After the learning curve it became smooth sailing.
Reasons for Choosing SpotOn
To integrate cloud solutions.Reasons for Switching to SpotOn
Customization. Integration. Ease of use.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Okay
Reviewed on 26/10/2022
Good setup and install
Good setup and install
Pros
Lots of features to work with and easy setup
Cons
Don't use half the features and makes a bit more difficult.
Alternatives Considered
CloverReasons for Choosing SpotOn
Online optionsReasons for Switching to SpotOn
PriceResponse from SpotOn
Hi Jeremy, thanks for the feedback. We'd love to walk you through any of the features you'd like more information on. I'm reaching out with my contact information and would be happy to set you up some time with your success manager when you'd like to connect. Thank you for your business and for leaving us a review!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Handles Heavy Volume with Ease!
Reviewed on 15/9/2021
When looking for a new POS, we were looking for a unicorn product that could do things we only...
When looking for a new POS, we were looking for a unicorn product that could do things we only dreamed of, and found it in SpotOn. We can integrate Loyalty, Reserve, POS, Handhelds, Credit Card Processing, Reporting and soon Online Ordering through one program! We wanted handheld devices for speed, order accuracy, and payment table side that did not take away from the guest experience and have loved the clean interface we get with SpotOn too. Our customer service experiences are second to none with extremely fast response times and a service minded team backing what we do everyday.
Pros
Speed of Service with the integration of handheld POS for servers, and lightning fast credit card processing has increased our throughput and keep us at the top of our game. BOH programming and ease of integration has made this a game changer for our team, handhelds improved accuracy and flawless guest experiences.
Cons
Does not integrate easily with scheduling software.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SpotOn Review
Reviewed on 23/2/2022
Pros
The product is very easy to navigate and user Friendly.
Cons
Gift card functionality could be more user friendly.
Alternatives Considered
Toast POSSwitched From
Aloha CloudResponse from SpotOn
Thanks for this feedback, Lisa! We are still working on our gift card process but there are many improvements in the works. If you have any difficulties or questions, please don't hesitate to reach out directly to [email protected]. We appreciate you and your business.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Great product if you NEVER have issues!
Reviewed on 26/9/2022
I am not happy with this service!
I am not happy with this service!
Pros
At first, I liked having a dedicated account rep to help with issues. Although even she can not get customer support to do what they say when there is an issue.
Cons
If you have any issues with anything, it seems to take months to resolve if you get a resolution. The equipment is pure crap! The online dispute process it ridicules. They take your money first and you have to fight to get it back! EVERY other merchant service that I have worked with in the last 20 years lets you fight first before they take funds from your account!
Response from SpotOn
Hi Crystal, we appreciate your candid feedback about SpotOn, your account representative, and our customer support. It looks like we've sent you new equipment and are actively resolving the chargeback dispute. We apologize for the inconvenience and are working hard to help make this a smoother experience moving forward!
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great
Reviewed on 14/9/2021
Pros
It’s very user friendly and quick to learn
Cons
Items are not alphabetized on POS screen