Houzz Pro Reviews

After almost 10 years with HOUZZ I feel the cost is worth it. We have a large metropolitan area we include in our advertising. The ability to show potential customers our projects is the number 1 reason we use it. Although many features have been added, the only other one we use is the lead generating aspect. It takes attention and time but we do get some good leads that turn into projects.

All of the added features are included in other software we already use such as DropBox , Quickbooks, and Asana. Starting over did not make sense for us. I have looked at some of the features but they appeared to take too much time to get started.

I love that it has the phone 3D floorplanner that auto measures the room in a design appointment and transports it into their project. The mood boards are fun for client visuals. The back office proposals, invoice, pay now and purchase order functionsa are amazing!! So professional. I also love the accounting side for tax purposes. It is a life saver when I dont have the time to do the back office stuff.

filtering through leads and not a lot of furniture and accessories options for the floor plans. I wish I cound use the items that I upload for clients specifically like other software programs.

I love that I can see the projects in the mobile feature.

There are a few features that don't flow as cleanly as I would like but I am working on the learning curve to see if that is mostly user error or not. Might consider asking for the review a little later in the process so that I would know that.

Our team uses Houzz Pro to source product for clients, track billable hours, send proposals to clients, invoice clients, create purchase orders, and track products through installation. Essentially I view Houzz Pro as a fantastic PRODUCT MANAGEMENT software.

Some things I dont like about Houzz Pro; it could be much more robust when it comes to helping a manager of a larger design firm manage time and billable hours, etc. I wish there was a dashboard where I could see real time info on who is clocked in for billable time, how many billable hours our team has recorded for the month or year, as well as sales data reporting. I used to own a boutique and used Quickbooks Point of Sale and it had an amazing dashboard where I could customize the reports and see all sorts of important info as the business owner. All that data is inside Houzz but there's not an admin dashboard that at a glance gives you data reporting. Also the CRM feature could be better.

Sinc to Quickbooks, ease of making proposals for clients sourcing through Ivy

The software is slow at times, many steps to follow, challenging for new team members to catch on quickly. Definitely takes time to learn

We enjoy the platform within HOUZZ to showcase our projects and HOUZZ Pro to engage directly with our clients and we love [sensitive content hidden]. I think without him we may not have stayed with HOUZZ. His enthusiasm is infectious and he goes above and beyond to assist you and he knows the product.

When we first integrated with HOUZZ we had issues with onboarding and log in which were difficult to rectify until Charbel started to work with us.

Responding via email to inquiries, website design updates! Love the Video feature!

Don't recall getting a tutorial for use or recorded tutorial tools

Surprisingly its very blunt way of showing people wants and desires and how to help make them a reality

The Pricing structure, its hard when your just begging with a new company of your own, I realize you need to spend to make it is still scary

The business manager support service, website development support and marketing

Moving clients from proposal to quotation stage, difficulty editing.Mobile app is limited for client detail infoThe 3D program products for layout of a floorlplan

Great 3d floor plan layout and modeling for a novice.

It served my purpose but all the goodwill has been blown by the very scam-like lack inability to unsubscribe. This shouldn't need to be hidden. Support shouldn't need to be contacted. There is no excuse for a good software to rely on shady means to maintain cash flow. I wonder how many accounts are dead and they are just banking on people not calling?!

It has everything we need to successfully run our business.

There were some frustrating glitches happening when Houzz took over Ivy but they seem to be worked out for now.

Leads, 3d rendering, communications for client with idea books

some 3 d is limited. Needs more options, need a true mood board that can be personalized with my business logo and being able to pull products that are not just Houzz into he template. Need to be more user friendly.

My Firm uses Houzz Pro mostly for presentation of proposals, invoices, mood boards and tear sheets.

Some things are clunky. You should be able to turn a mood board into a proposal automatically, for example. Instead, everything must be added manually. Also, I'm disappointed that our tear sheets, proposals and invoices cannot be customized to look like our business branding instead of Houzz Pro's.

I would say that Houzz is becoming a an increasingly important resource for us to showcase our work and help people understand how our process works. The projects we showcase combined with the brief bios we include help people understand our design process and also help them see why working with a designer is so important. We specialize in kitchen and bath renovations and that's what sets us apart from our area competition and through updating our profile we continue to showcase how superior our designers and team are.

I would say the drawback to Houzz is how even with the filters for the scope of work we do, we still have so many people reaching out that do not match our scope of work. This means we have to filter through these leads instead of having a pipeline that would be potential customers for us. If there was a better way to filter through these leads then we would have a better opportunity to connect with leads that could be our potential customers. I also have been looking into the email marketing feature and was impressed how Houzz Pro offers the opportunity to have an unlimited amount of contacts, this is a stand out feature compared to other email marketing platforms/ However, I will say that due to the lack of formatting features we decided that using Houzz for our newsletter was not the best choice for us. As I mentioned to our customer service rep, if this could be changed I think that using Houzz for our newsletter would be very beneficial due to the ability for us to include all of our existing contacts in our CRM system, plus the ability to have more as we gather more contacts from our clients as well as from our website.

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time.
2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks.
3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up?
4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

I like having a visual image attached to each item going onto our invoices and proposals. They are easy to create, easy to apply payments and convert proposals to invoices.

Creating room boards so they are more like visual mood boards. We use a totally different software for this feature since this one isn't as user friendly. I dislike that you can't move items around within the proposals. If you forget something and you want to group it on a room with other things, you have to delete everything til you get where you want it to go and then add it all back in again.

Houzz Pro has a good look and is constantly updating it's capabilities.

Some of the newer features are more about Houzz doing something, than creating a product that connects quality leads with professionals. They make a lot of noise and do a lot of things, but no one really benefits. Concierge services, especially has been very unhelpful. Also, they way Houzz Pro redesigned it's format is not as user friendly for our objectives.

I enjoy using communication tools. I also like that the software allows for the storage of documents in files that my clients can always have access to even when my office is closed. Creating proposals, estimates, and invoices is very simple as well.

What I like least about the software, is the messaging tab. When typing a message under the messaging tab, the typing lags. It will lag so much that I will sometimes have to sit and wait for the typing to catch up. I have found that when I send a message through the overview tab, I do not have this issue; however, when scrolling through what I've typed in the overview tab, the scroll forces my type to go above the message tab or below - I can never get the message box to center my typing. I am forced to type a portion of the message without seeing what I typed, then when I am finished, I have to manually scroll through and correct any mistakes that I made. I find it more efficient to correct as I go; however, it is hard to do so when the message box forces the scroll to go up or down.

a good centralized tool for project management, proposals, invoicing, customer facing collaboration

cost, and overall ease of use, funds held on paid invoices too long, lacking some functionality in the 3D room toolwish I could pay a lesser fee for the software use only and not lump in marketing budget, example, i'm on the lowest marketing budget possible and it allows me to use the software, I'd like to see that cut in half and not care about marketing (because I get way more word of mouth referrals than anything here)

I enjoy the continuing upgrades and benefits Houzz has and continues to roll out as to the improvement and ease of using their site. I enjoy that we can store everything on one platform and it is clean, easy to use and helpful for more than we actually need it for. So many options yet to explore!

I have found that using the Houzz program has been easy to navigate and use. I understand that there are always changes being made to the program, sometimes it takes a minute to "re-find" where things have been re-assigned to (location on the screen/program). But with a little looking, nothing is too hard to find.

First, our current Client Success Manager, [SENSITIVE CONTENT HIDDEN], is extremely helpful and has helped us to utilize more features of Houzz Pro that we weren't taking advantage of before. He answers questions quickly and has taken the time to have several meetings to improve our experience. Also, the new lead tracking feature has really improved our experience with Houzz Pro because we can now track all our Houzz leads alongside with word of mouth and leads from other sources side-by-side, making it much easier to follow-up!

It took quite a bit of set-up time and a few client success managers for us to get the full picture of the software and how it can help promote our business, but once all the initial work is set up, it is easy to use. One thing I dislike is when I am creating a gallery, I have to input same project information and tags on every single picture. It would be helpful to have an autopopulate feature so if there are, for example, multiple pictures of a kitchen, the same information about finishes can be applied to all photos.

The ease of use and the integration of mobile measurements and quick uploads to your current projects. Most other platforms do not offer this integration

3D rendering doesn't offer a lot of products to choose from limiting use for this feature which is unfortunate. Also there is no way to create surveys which is a great tool for interacting with my clients.

I like using the product clipper to capture items for each project and then easily create proposals and invoices to pass onto the client.

The recent changes to Houzz Pro, the "New Experience" seem to make the process much more complicated than before. It is far less intuitive. I don't understand why the software developers continue to make changes when something is not broken. I'm finding it much more difficult to create proposals, invoices and finding out basic information about each project. I really miss Document tags!!!!! Now I have to open each invoice or proposal to find out what its for. It's taking me more time to use the new experience. I'm actually looking into different project management software to see if they will work better for me.

I like the ease at which leads are filtered and sent to us. I also like the ease of use on the website itself to change features, connect with potential clients and also for marketing.

The least thing I like about it is that you mostly get leads who aren’t ready and/or serious. You get a lot of “browsers” and making a connection to them mostly does not happen. For those who are serious, the connection happens, but that is likely 20% of our leads only.

Houzz Pro has proven to be an instrumental tool in both lead generation and exposure for our business. Houzz has consistently provided excellent, and timely, support that is individualized to our ever-changing needs.

Some of the leads that are generated through the site do not always fall within our parameters for target market, project scope or budget.