Acronis Cyber Protect Cloud Reviews

Acronis delivers backup and disaster recovery services that span from simple local backups, to encrypted, virtualizable backups both locally and to the cloud. Support is very good. Acronis comes out with new disaster recovery solutions that are affordable for our clients fairly regularly. Backup and disaster recovery, through Acronis, has driven quite a bit of growth over the past several years.

The website requires a lot of clicks, but over time I've seen vast improvements to the web portal.

Easy to deployment and use with server for backup and recovery purposes

Internet bandwidth uses for backup over cloud

The solution used to be great but over the last year or two the service has got steadily worse.

We were using the service to backup servers, Microsoft 365 and desktop machines. The Acronis agent made two virtual servers unable to boot. The support was non existent and we spent a week diagnosing and working out the cause was the agent software. In this time we also tried to restore one of the servers but this also failed so we have moved away from Acronis as the solution can't be relied on in an emergency.It takes days for the support team to respond to tickets and when you have a server down as a result of their product this is not acceptable. They never solved the issue with the agent, didn't even get close in the 2+ weeks of back and forth with the support team which amounted to 4 or 5 responses in that time.

Acronis has been easy to configure and reliable for offsite backup solution. The ability to integrate with RMM solutions has been greatly beneficial for our company and the companies we support. The reliability of the offsite backups, ease of restoration, and consistency of backups make this product one of the top on our list.

Could use a little more direct customer support. Perhaps additional methods of initial seeding, but otherwise the product is pretty solid.

The interface is unfussy and easy to install on clients. Offers lots of flexibility in backup schedules and destinations. The restore process is very simple and effective.

Can be pricey depending on circumstances.

Easy to setup and use.
The administrative interface is intuitive and did not require significant admin training.
Backup have been fast and reliable.

There were differences between the cloud and on-prem software options.
We did not find the cloud option would scale to our larger offices.

Ease of use, ability to ignore bad sectors for cloning drives, etc. Also allows for restore of file level backups

Inability to ignore bad sectors for clone activities. Only during backup operations. This has caused some headaches.

Acronis is a very stable backup system with encrypted backups that runs overnight. The dashboard is sleek and easy to find a backup. Acronis alerts you via email if it runs into any problems. It's amazing to not have to manually do the backups. Overall, a very effective product!

We have only tried the free trial at this time! Very happy with the results.

Ease of use, brand reputation, reliability of product.

The product has no flaws and would not say there are any cons to using it.

The program backup with Full Backup, Chain Backup, Differential Backup, and Incremental Backup.You can choose which files and/or folders.

We use this program for laptops to backup on NAS, but the program loses connection to backup location if the laptop is outside of the office for too long (usually a month or so).In that case, we (support team) need to talk to the user to set the Acronis setting again...

Acronis Cyber Backup Cloud allows us to keep all critical systems backed up and protected. The cloud backup feature allows backups to complete anywhere without the need to worry about physical drive connections.

Depending on Internet connection speed, backups can take a long time or not complete at all. Be sure all users have sufficient Internet connections.

Capability of restoring is on a next level, does not matter what it is Acronis can restore it in the event of a disaster. The ease of use when setting up is also a big plus as it is a few click and you are up and running backups.

There is no Acronis data center in South Africa, also no local support. Apart from that there is no cons to using the product it just works and does what I expect it to do. I would just recommend a stronger presence in South Africa as it is a big draw back.

Entirely cloud based, no agent required. Makes for offering a solution to a client that may not necessarily have a Windows server available very plausible.

Limited self-troubleshooting capabilities, log files that are difficult to decipher. In the past, getting detailed information from support was very difficult.

Very flexible and easy to use. For the most part it is very reliable and fast. Switching from WSB to Acronis cloud gave us good management of all our cleint's backups.

Sometimes I think support could be a bit better but recently I have been having good experience.
Wish they have Office 365 SharePoint support.

The option to backup full disk images is nice. Process to restore data in the event of an emergency is fairly easy.

Interface is slow. Successful restores are not consistent. Backup jobs and clients seem to break at random. Technical support is slow to respond (I've put in tickets and have gone a week without hearing anything concrete on the status of their investigation).

Does everything you need for a backup software. It even does more than that and all at an easy to use pricing structure.

It is designed for Service Providers, not end users. It can be confusing for users, but with the right support from an MSP it's fantastic.

We needed a solution for business continuity solution for a client that was entirely cloud based but found themselves still doing a lot of things locally in excel and word documents. This runs at scheduled intervals in the background with an easy admin console.

No easy way to troubleshoot just why a backup job would be failing. Online resources and forums do not have a lot of detailed information out there so you have to rely on the vendor for support.

Free to use with a lot of features. The administrator GUI is simple and just a few clicks you can set up the backup target and destination with different options. It does support Hyper-V and VMware as well. The customer support is awesome, they will help you right away once you have a chat or ticket open.

Nothing to complain about, had only one issue so far due to conflict of with the Windows Server Backup feature, but customer support was able to provide a solution.

The back-ups can be easily configured and stored in the cloud for easy access. The pay as you go takes away the struggle of installing all sorts of software. Flexibility.

Was not easy to set up at first but managed to get it to work. The support could be a little better. It is also expensive. Good for large company solutions but not so forsmall businesses.

The only solution I have found to really work in realty to be able to recover. Easy to use nice interface.

Sometimes when we run in to issues but it gets resolved by support

I think the best attribute about this software is the fact that it is user friendly. I'm still a few characters short.