Powerpay Reviews

We've been using powerpay for our company for several years and we're very happy with it.
Just recently deployed the self service portal to our employees and it was very easy.

It would be helpful to just be able to import hours from our timekeeping system via excel or CSV instead of having to re-enter it.

The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use.

Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports.

It is easy to use, straight forward, limited functionality... (Department set up, reporting)

Reports are very limited, even the custom reports addition is barely useful.
Customer service is great, they answer quickly and most are very helpful. However, more than once I asked the same question and got 2 different answers. Representative should have payroll certification to be able to help with code set up.

This is the 3rd company I have selected for use of Ceridian Canada to handle my payroll. The services they provide meet all my payroll needs with added peace of mind due to the Customer Service Support. The Ceridian Customer Service Team is professional, knowledgeable, relatively easy to reach, and has always been able to support me with a solution. Keep up the good work !

The platform is not very user friendly if you are a beginner as there are lots of services offered. However if you call Customer Support, they will train and guide your through. Also the price of this payroll services is on high side, but you get what you pay for. I've worked with ADP before (for USA payroll), but I chose Ceridian Canada for Canadian Payroll again and again.

The system is user-friendly. It is easy and fast to use and insert information.

The information for each employee could be more accessible to HR. Sometimes I spent time finding the profile for each employee.

PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!

Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.

I have worked with Ceridian in a previous position with a national company that used the Workforce management component as well. When I needed to source a payroll company for the organization I now work for Ceridian Powerpay was an easy choice. The transition from the existing pay system to Powerpay was seamless for our employees. The implementation of the program was an easy process with the assistance of the support team. It is very user friendly and provides us with all elements we need through the ability to customize. I like that it is easy to access from anywhere, including a mobile device.

This is an excellent product. The only comment I have for a con is that some of the reporting is not as user friendly in the way this it is laid out.
I have not encountered any issues of concern.

The Powerpay feature makes payroll processing a breeze and the customer service is exponential. Amazing experience and have been a loyal Cerdian customer for 5+ years

Employee Profiles are somewhat limited with information

Easy to use software, integrates easily with payroll processes easily, customer support is one of a kind. They will walk you through any payroll questions.

None. I will never change payroll software.

It gives me a clear overview and access to all facets of our company's payroll without making it complicated, very knowledgeable customer service if you need it, but I find PP so clear and easy that I hardly ever call them.

There is not that that I don't like about the software, except the process time and the number of days that they hold payment before payday.

Powerpay is very easy to use as a payroll system. The information is inputted and the system does the rest! The reports are generated automatically and are available at any time. If ever there was support needed, questions were answered quickly and efficiently and problems were solved! Another benefit that is appreciated is the email reminders we receive a day before payroll is due for submission. If there happens to be a holiday interfering with regular schedules, we are made aware well in advance and therefore do not miss any critical deadlines. We have been using this company for our business since opening in 2010 and would recommend it to anyone looking for a solution for their payroll needs!

The software often provides updates regarding taxation changes or government incentives that may be useful to your organization. The updates received include reports for every province rather than just ones that pertain to our region. It can be time consuming sifting through the updates to find the ones that pertain to your company specifically.

The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs.

You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good.

We switched from another payroll company a year ago and have been extremely happy with Powerpay. I have control over inputting the payroll information and there are several built-in checks to make sure that no mistakes have been made. When in doubt, I know that I can call Ceridian to find out what to do. Everyone I have spoken with has been very knowledgeable and helpful. The payroll reports are clear and easy to read and use. From beginning to end, Ceridian's Powerpay takes the stress out of payroll.

The onboarding process did have a few, very minor issues but we were able to resolve those very quickly and easily.

The software is user friendly. The ability to review the videos should you need a reminder on how to process say an ROE for Covid purposes is very useful. The functionality is seamless in the sense that the the process to review and submit payroll for salaried employees couldn't get any easier.

There aren't any aspects that I can say that I dislike about Ceridian. The only thing I would like to see if a vacation report so I would be able to pull a report on the employees current accumulated vacation days rather than manually going into each profile to verify what they have.

This software is user friendly and well mapped out hence easy to navigate the site. Any updates including the Government updates are available hence I can always make sure that I am dealing with the most up-to-date information. This software comes with an excellent customer service, available on the phone during the office hours. I have not yet had a 'hung' calls nor getting an agent who could not guide me.

There are very little to none negative opinions on this software. I have not had any negative experiences with this software as of now.

Powerpay was our first payroll system and makes the payroll process straightforward and easy.

The system takes some getting used to and is not the most intuitive. For a small organization like ourselves a system like Wagepoint might be easier to use and have the same features.

I like the fact that employees can obtain their paystubs and T4's online. I find that once an individual has used it often enough it is user friendly.

I don't like the fact that I do not have access to the employees' paystubs unless I go into the system as the user. It would be nice to be able to pull an employee's paystub to review if the need arises.

I also think it would be good to be able to make changes to the employee's profile (ie address change) without having to open a payrun to do so.

Setup process was smooth and assistance provided each step of the way.

I would like to see a holiday pay calculation feature.

for our employee base this product is easy to use, easy to navigate through
your customer support are approachable and understand the ins and outs of payroll and what the employers obligations are

the only issues I have encountered was with codes that Ceridian uses and coordinating that with our software system and their codes it not always seamless or as intuitive as it should be

The powerpay portal is extremely easy to use. The layout is well done and makes it easy to learn and understand. It is also a program that is quick and efficient.

The only complaint I have about the software is that you’re not able to access a lot of information without having a run open. I would prefer to be able to have that information on the side bar to access quickly. Sometimes I can’t access that information when our payroll is being processed. Other than that I have no issues with the software.

Roll out of the software is straight forward. The setup team gave me the tools to enter and roll out the payroll seamlessly. No issues.

No issues or complaints. No suggestions.

We were impressed by the many things the software could do, with vacation pay calculators that we did not know we could automate, to setting up three different types of employees easily

I dont think so. The staff made all the difference, and the software did what worked for us.

I like the personalize customer service support that comes with it.

Not really any major cons it was a little pricier but overall worth the cost.

The ability to have all transactions automated! I do not need to manual transfer payroll funds, tax remittances, or pension contributions. Powerpay automatically does this for me so all I need to worry about is entering in the data!

I've asked for this feature before but with pensions that have split contributions based on YMPE there needs to be a way for the system to know an employee has hit YMPE to adjust their contribution percentage accordingly.

We have been using this software since 2011.
The interface is very user friendly. It is easy to get information quickly and our employees can access their own information easily using self services. PowerPay reduces the amount of time doing the payroll drastically. I trust the team behind it and any communication/requests have been answered quickly and with all the professionalism you would expect. Great software! Great support team!

I have nothing negative to share. My experience with PowerPay is totally positive.