Powerpay Reviews

It is really easy to set up and use.
The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.

Downloading a journal file to Quickbooks should be included with all levels of service.

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.

I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive.

Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss.

Even for small business with only a few employees will benefit from using a payroll service. We've used 2 others and Ceridian was the standout for cost and customer service. Anytime I've called customer service for help, the wait has been very short (less than 2 minutes) and the agents are always well informed, friendly and helpfull.

It's complex. The service dies a LOT more than I actually use and because we have no dedicate payroll staff, it is easy to forget some of the more arcane functions that are only needed a couple of times a year.

I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying...

I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me.

I love the simplicity. I can process payroll, remittances, T4s, stubs, etc. for 13 employees in a couple hours per month. It is quick and efficient, and the reporting is great. I love the customer service, it is UNREAL. Anytime I have an issue I can expect it to be resolved within a 15 minute phone call. Powerpay is amazing at what it does well - process. payroll.

-I dislike the benefits tracking system. I wish there were a better way to track sick days and banked days. Both of these systems are clunky, and it is absolutely integral to our business, and others, that we're able to track these better. Currently, unfortunately, we have to keep track of everything on a spreadsheet which can cause some room for error or questionable practices. I wish everything was easily trackable on Powerpay so that we could ensure accuracy. I did have someone from tech support create a loop hole for me to track banked time, but it still could be better set up. I also think that an easier way to override salaries would be amazing. Right now, if I want to grant vacation pay to a salaried employee I need to calculate their regular pay, override the salary, add the vacation pay, and confirm that it all balances. If there was a way to simplify this, it would create processing efficiency. I would rate these improvements as a high level of urgency.
-Further, powerpay could benefit from a bit of an ease-of-use clean up. Once you use the software for a few months, and learn how to navigate, it's alright. BUT there certainly is a bit of a learning curve which made me dislike the software at first. Although, I have used much worse and more complicated processing software in the past. So I would rate this on a low level of urgency.
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It's easy to use and setup is a breeze. I have implemented Ceridian (PowerPay and Dayforce) at 3 different companies ranging in size (10- 300+ employees). The software is easy to use and get started quickly.

Frustrating that you can't access employee records without opening a pay period.

I love how easy it is to use and, if I have a problem, the support staff are terrific. It is very well priced as well. It is a manageable option for small businesses.

I would like to see little helpful tips come up when you hover over a heading or title. It would be nice to have small instructions or explanations in areas that will save me having to call in with a small/minor question.

Powerpay has a very intuitive interface which as a result makes it very easy to use and operate for the users that also makes the training process easy and fast. This tool is also very cost-effective for our business due to which there is no such financial burden on our organization due to software. I am highly satisfied with their customer service that is extremely helpful but it is needed very rarely as the product is efficient enough. It has made the lives of users easy by customizing all the payroll needs be it commissions or be its deductions. This software has a very simple payroll process that requires minimal to zero manual work that even includes some payroll runs.

Whenever I wanted to make some changes in the product I couldn’t independently do it and it always needed some support from the product. I just wish that the reports in the software were slightly more vigorous because these are not really useful for the business.

The customer service has been STELLAR. Personalized help, they answer any and all of my questions, even solving technical problems with login when they came up. They're available as often as I need someone to help. The software itself is pretty straightforward and simple to understand.

Sometimes it's hard to know if a feature is something I'm missing using, or just don't need at all. (Thankfully my customer service person is there to help answer those questions!).

PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!

Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.

I have worked with Ceridian in a previous position with a national company that used the Workforce management component as well. When I needed to source a payroll company for the organization I now work for Ceridian Powerpay was an easy choice. The transition from the existing pay system to Powerpay was seamless for our employees. The implementation of the program was an easy process with the assistance of the support team. It is very user friendly and provides us with all elements we need through the ability to customize. I like that it is easy to access from anywhere, including a mobile device.

This is an excellent product. The only comment I have for a con is that some of the reporting is not as user friendly in the way this it is laid out.
I have not encountered any issues of concern.

It is very easy to use. Training that I got from Powerpay was seamless, the associates are very knowledgeable

It is not easy to pull reports. If you find a report there's no filter. You have to extract the whole thing and filter it yourself that way

I have been using Ceridian software (powerpay) for many years now and I really like the ease of use with it. It is easy to set up new employees and it is easy to get payrolls processed. If I need to make any changes, I have no problems doing that either.
The reports are excellent (other than my comments below) and I particular like the year-end reports which are quite easy to read and have the information necessary.

The new version of Powerpay is a bit more cumbersome in terms of scrolling down to the bottom of the screen to get to the next page. It takes me longer to get through the pages. I also wish that there was better reporting - for instance I can't pull up a list of employees who have been terminated and I cannot pull up their Records of Employment without knowing exactly when they left and then finding the report in the Payroll reports section.

The software is intuitive and easy to use.

I have not found any drawbacks to the software.

The Powerpay feature makes payroll processing a breeze and the customer service is exponential. Amazing experience and have been a loyal Cerdian customer for 5+ years

Employee Profiles are somewhat limited with information

Easy integration from start to finish for a new company. I also had the experience of changing products and the integration and transition was easy. Clean templates. Easy to find what you are looking for. Easy to use the applications and great resources to use withi the application

Would like the ability to look at employees without having to open a pay period

Easy to use software, integrates easily with payroll processes easily, customer support is one of a kind. They will walk you through any payroll questions.

None. I will never change payroll software.

Generally I find the Power Pay application is well laid out and easy to understand. I have used the PowerPay software for + 12 years, and the most recent update or change was easy to follow and understand.
If an error has occurred with your work on a tab you are always warned that the page contains an error and that you cannot proceed until the error has been corrected. The software is truly customer oriented and the sequence of order of applications is easy to follow.

I do find the internal HR reports are very general in nature and have seldom used them to assist with employee lists.

I have to say what I like most about the product is the people behind it. The customer service is amazing, especially as a new user, I needed alot of help processing payroll. Although I used the help menu, I usually found it quicker and easier to just give them a call. The calls are answered quickly and the reps are very knowledgeable.

If an employee is not set up on self service it is difficult to retrieve their pay stubs. A paystub report is generated for people without a self service account but I dont find the report includes all the stubs of those without their account active

PowerPay is an extremely intuitive and easy to use platform for those of whom payroll is not a full-time job. It takes care of most (if not all) of the legislative updates and guides you through on-boarding and off-boarding staff. Linked to Ceridian's DayForce, timesheets are automatically loaded and I rarely spend more than 30 minutes every second week doing payroll.

I can't name anything that I dislike about the software. Oh, it doesn't calculate anniversary dates - I can report on when folks were hired, but it doesn't say how many years they have been on board. I get that from DayForce, though.

I like how Powerpay can do everything I want - track salaries and benefits, process payroll, provide reports, provide ROE and T4 etc. It's a user-friendly product that makes payroll easy to administer. I also really appreciate their phone support - it's very quick and easy to call in, wait times are short and Ceridian phone staff always answer my questions. Powerpay makes my life easier, a very effective product that I have recommended to others and one that I will continue using in the future. They also offer a good variety of training and support classes.

It can be daunting to learn the product. There are a lot of menus and I feel they could be consolidated and better organized. Once you learn where everything is, it's easy to use the product.

Powerpay is very easy to use as a payroll system. The information is inputted and the system does the rest! The reports are generated automatically and are available at any time. If ever there was support needed, questions were answered quickly and efficiently and problems were solved! Another benefit that is appreciated is the email reminders we receive a day before payroll is due for submission. If there happens to be a holiday interfering with regular schedules, we are made aware well in advance and therefore do not miss any critical deadlines. We have been using this company for our business since opening in 2010 and would recommend it to anyone looking for a solution for their payroll needs!

The software often provides updates regarding taxation changes or government incentives that may be useful to your organization. The updates received include reports for every province rather than just ones that pertain to our region. It can be time consuming sifting through the updates to find the ones that pertain to your company specifically.

The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use.

Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports.

The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs.

You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good.