Powerpay Reviews

It is really easy to set up and use.
The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it.

Downloading a journal file to Quickbooks should be included with all levels of service.

We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved.

I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product.

It's easy to use and setup is a breeze. I have implemented Ceridian (PowerPay and Dayforce) at 3 different companies ranging in size (10- 300+ employees). The software is easy to use and get started quickly.

Frustrating that you can't access employee records without opening a pay period.

PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!

Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.

PowerPay is an extremely intuitive and easy to use platform for those of whom payroll is not a full-time job. It takes care of most (if not all) of the legislative updates and guides you through on-boarding and off-boarding staff. Linked to Ceridian's DayForce, timesheets are automatically loaded and I rarely spend more than 30 minutes every second week doing payroll.

I can't name anything that I dislike about the software. Oh, it doesn't calculate anniversary dates - I can report on when folks were hired, but it doesn't say how many years they have been on board. I get that from DayForce, though.

This is the 3rd company I have selected for use of Ceridian Canada to handle my payroll. The services they provide meet all my payroll needs with added peace of mind due to the Customer Service Support. The Ceridian Customer Service Team is professional, knowledgeable, relatively easy to reach, and has always been able to support me with a solution. Keep up the good work !

The platform is not very user friendly if you are a beginner as there are lots of services offered. However if you call Customer Support, they will train and guide your through. Also the price of this payroll services is on high side, but you get what you pay for. I've worked with ADP before (for USA payroll), but I chose Ceridian Canada for Canadian Payroll again and again.

We use Powerpay and have for a number of years. For a small seasonal company like ours, it is very easy for me to submit payroll from anywhere I have access to a computer. It also great to have ROE, t4's and year end completed so easily. Knowledgeable staff make it easy when your have a question or problem.

Being seasonal it would be easier if we could maintain somewhere the info for our workers who return every year. If we could recall them by their employee number, it would save a lot of extra work.

integrated ROE production
payroll preview

Reports not always easy access or set up

The ease of being able to move from one screen while entering payroll to the next is critical in being able to save time and be more efficient. If you attempt to leave one screen without remembering to save what you have entered, a message pops up alerting you, this leave little room for errors.

The only part of this software that is frustrating is that you can't enter new employee information without first starting a new run.

The generation of ROEs saves so much time, it's a life saver. The ability to pull prior years reports is great.

Nothing really missing nor that we don't like.

Easy to navigate. Input is easy. Reports are super efficient.

Little education probably do not use it to its full potential.

Roll out of the software is straight forward. The setup team gave me the tools to enter and roll out the payroll seamlessly. No issues.

No issues or complaints. No suggestions.

I like the flexibility and high level of control.

Some process are cumbersome, not intuitive.

Rapid entry is incredible in Powerpay, Self-Service makes things very easy and efficient (we used to manually send out paystubs & T4s), and the Excel journal entry has made our processes much better!

I wish I could copy cells in Excel and paste them directly into the rapid entry screen without having to sign up for a premium product. I also wish that the Department / Distribution setup went up to 4 digits instead of just 3 (0 - 999).

Power Pay is a robust engine for what it does. However client did not know what all there was available.
Advanced Reporting feature was just turned on. Client did not utilize this as they didn't know.
Set up clients GL as that was a manual.
Import feeds created to optimize entry and remove rapid entry.
automated some of the earnings code features.

Would like even more reporting capability. But the 24 advanced reporting turned on definitely gives the client more than what they were using.

I like the features of being able to do rapid entry or detailed entry depending on what I need to enter for payroll.
I like that the reports are easily accessible within a day of entering the payroll.

I find that sometimes the changes and upgrades take a little time to adjust to. They are not always intuitive.

Makes dealing with payroll very convenience. We don't have to worry about remitting withholdings to CRA and preparing of yearend reports. Tech support is very helpful the few times that I called in.

It does take a bit of time to remember where to input the various earnings, contributions and deductions.

The software is very user friendly. I like that I can enter net pay quickly and get in and out very easily.

I don't think there is anything I can pinpoint that I don't like.

The product is easy to use, has helpful guides and videos and an excellent customer support team to provide assistance and answer all your questions.

Information is current (payroll and COVID/ government wage subsidy)

Year end information is difficult to understand.

I have had to call the Powerpay Customer Service line many times and have always received first class professional service. Each of the Powerpay representatives I have dealt with have been so helpful and I always end the call satisfied with the result.

I can think of nothing I do not like about the software.

It is easy to use and I can call with any questions about payroll. It makes tasks such as ROE, Taxation, SPP & EI contributions a snap and I honestly cant imagine functioning without it.

Just that I don't use it enough to know all of the features at this time.

Online so can work from home. Can customize fields to track hours the way we need. Support is great and easily accessible.

Needed to work around only one type of sick time drawing from the accumulator, can't print out employee's transactions for the year without going into every pay period separately.

Very easy to use and very clear. Like very much the apperance and its use.

prices is fair. I have full confidence in DAS and remittance to government are done in time.

simple to use, good on-line help, clear menu

I have monthly payroll, so when I need to make any adjustment I often first go to the help guide to make sure I go at the correct place

i like the ease I can toggle back and forth between payrolls. And also when I get stuck, I am always supported with Awesome Customer Service!

Sometimes when they update their site, I find it a bit of a hurdle to get used to where things are.