Powerpay Reviews

We've been using powerpay for our company for several years and we're very happy with it.
Just recently deployed the self service portal to our employees and it was very easy.

It would be helpful to just be able to import hours from our timekeeping system via excel or CSV instead of having to re-enter it.

The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use.

Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports.

It is easy to use, straight forward, limited functionality... (Department set up, reporting)

Reports are very limited, even the custom reports addition is barely useful.
Customer service is great, they answer quickly and most are very helpful. However, more than once I asked the same question and got 2 different answers. Representative should have payroll certification to be able to help with code set up.

This is the 3rd company I have selected for use of Ceridian Canada to handle my payroll. The services they provide meet all my payroll needs with added peace of mind due to the Customer Service Support. The Ceridian Customer Service Team is professional, knowledgeable, relatively easy to reach, and has always been able to support me with a solution. Keep up the good work !

The platform is not very user friendly if you are a beginner as there are lots of services offered. However if you call Customer Support, they will train and guide your through. Also the price of this payroll services is on high side, but you get what you pay for. I've worked with ADP before (for USA payroll), but I chose Ceridian Canada for Canadian Payroll again and again.

I like all the features, from inputting the data to the final result, it is very easy and user friendly.

I don't want to say it as con, but every company comes with its unique payroll features , so it does take time to integrate, but finally powerpay is integrated with the company's system.

The best part of Ceridian - other than the ease of use - is the customer service. Especially in the early days of using Ceridian, every time I had questions the customer service team was patient and very knowledgeable. In this day and age when good service is hard to find from even the largest company I appreciate knowing that any issue I have will be dealt with painlessly and quickly.

No cons. It works as needed. I've not had any issues with the software.

The system is user-friendly. It is easy and fast to use and insert information.

The information for each employee could be more accessible to HR. Sometimes I spent time finding the profile for each employee.

PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!

Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.

Powerpay was our first payroll system and makes the payroll process straightforward and easy.

The system takes some getting used to and is not the most intuitive. For a small organization like ourselves a system like Wagepoint might be easier to use and have the same features.

I really appreciate the rapid entry, it is quick easy and convenient. I also like payroll preview reports, they are easy to review before submissions.

I wish I could modify employee profiles outside of a pay period.

Easy to navigate. Input is easy. Reports are super efficient.

Little education probably do not use it to its full potential.

Power pay is easy to use and customer service is very helpful.

A little bit confusing for me when producing Record of employment.

Easy to use software, integrates easily with payroll processes easily, customer support is one of a kind. They will walk you through any payroll questions.

None. I will never change payroll software.

Powerpay is very easy to use as a payroll system. The information is inputted and the system does the rest! The reports are generated automatically and are available at any time. If ever there was support needed, questions were answered quickly and efficiently and problems were solved! Another benefit that is appreciated is the email reminders we receive a day before payroll is due for submission. If there happens to be a holiday interfering with regular schedules, we are made aware well in advance and therefore do not miss any critical deadlines. We have been using this company for our business since opening in 2010 and would recommend it to anyone looking for a solution for their payroll needs!

The software often provides updates regarding taxation changes or government incentives that may be useful to your organization. The updates received include reports for every province rather than just ones that pertain to our region. It can be time consuming sifting through the updates to find the ones that pertain to your company specifically.

The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs.

You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good.

We switched from another payroll company a year ago and have been extremely happy with Powerpay. I have control over inputting the payroll information and there are several built-in checks to make sure that no mistakes have been made. When in doubt, I know that I can call Ceridian to find out what to do. Everyone I have spoken with has been very knowledgeable and helpful. The payroll reports are clear and easy to read and use. From beginning to end, Ceridian's Powerpay takes the stress out of payroll.

The onboarding process did have a few, very minor issues but we were able to resolve those very quickly and easily.

The software is user friendly. The ability to review the videos should you need a reminder on how to process say an ROE for Covid purposes is very useful. The functionality is seamless in the sense that the the process to review and submit payroll for salaried employees couldn't get any easier.

There aren't any aspects that I can say that I dislike about Ceridian. The only thing I would like to see if a vacation report so I would be able to pull a report on the employees current accumulated vacation days rather than manually going into each profile to verify what they have.

This software is user friendly and well mapped out hence easy to navigate the site. Any updates including the Government updates are available hence I can always make sure that I am dealing with the most up-to-date information. This software comes with an excellent customer service, available on the phone during the office hours. I have not yet had a 'hung' calls nor getting an agent who could not guide me.

There are very little to none negative opinions on this software. I have not had any negative experiences with this software as of now.

The generation of ROEs saves so much time, it's a life saver. The ability to pull prior years reports is great.

Nothing really missing nor that we don't like.

Setup process was smooth and assistance provided each step of the way.

I would like to see a holiday pay calculation feature.

I like that I don't have to keep up to date on the latest tables. Ceridian is always up to date on that. I like that I don't have to remit the deductions. Ceridian does that. Once the employee is set up, it is very easy to pay them or to edit if need be. I really like the direct deposit feature rather than cheques because our staff are seasonal students who seem to lose cheques more frequently.

There really isn't anything I can say negative. We don't use many of the features available such as employee portals or human resources management because of the nature of our staffing dynamics. I don't like that I can't run two different payrolls - one monthly for our salary, and one weekly for our counsellor staff - using only 1 payroll fee. I would have to pay the basic fee for each.

for our employee base this product is easy to use, easy to navigate through
your customer support are approachable and understand the ins and outs of payroll and what the employers obligations are

the only issues I have encountered was with codes that Ceridian uses and coordinating that with our software system and their codes it not always seamless or as intuitive as it should be

The ability to automate payroll processes and make any required changes easily. The response to current government programs including information and built in customization, such as the new T4 earnings reporting this year-end: earnings for each CERB pay period are automatically generated for each employee. I also appreciate the year-end training provided each year, which covers legislative changes and general "how tos".

I honestly don't feel there are any features lacking that I would look for or have needed.

Powerpay makes payroll processing quick and easy. Suitable for people with little to no payroll experience or legislation knowledge. Ceridian provides up to date legislation change notices so you are always in compliance.

New hire page is separate from direct deposit page. Should be integrated as they are always done at the same time.

I like the features of being able to do rapid entry or detailed entry depending on what I need to enter for payroll.
I like that the reports are easily accessible within a day of entering the payroll.

I find that sometimes the changes and upgrades take a little time to adjust to. They are not always intuitive.