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256 Reviews
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very useful payroll software
Reviewed on 9/7/2021
Pros
We've been using powerpay for our company for several years and we're very happy with it.
Just recently deployed the self service portal to our employees and it was very easy.
Cons
It would be helpful to just be able to import hours from our timekeeping system via excel or CSV instead of having to re-enter it.
Response from Ceridian
Hello - Thank you for your feedback, especially around importing hours. We'd love to discuss that more with you.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Conversion from INSYNC to Powerpay
Reviewed on 14/4/2021
The conversion from INSYNC to Powerpay was smooth and the system is easy to use. It is not very code driven compared to INSYNC.
Pros
The powerpay system departs from using codes all the time coming from INSYNC. The user interface is very friendly and easy to use.
Cons
Reporting is not as extensive and cannot be used as a replacement for a proper HRIS. Thus I use Dayforce for most basic reports and powerpay just for Payroll reports.
Reasons for Choosing Powerpay
The time and attendance piece we use with INSYNC was retiring.Reasons for Switching to Powerpay
Price and easy transition since both are Ceridian products.Response from Ceridian
Hi Rene - Thank you for the detailed feedback around your experience with INSYNC and Powerpay. Your feedback helps to fuel innovation and continue to improve on our product. Thank you for choosing Ceridian.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Power Pay Review
Reviewed on 11/2/2021
I used Powerpay 7 years ago and am using it now again, it is simple and I like many features (ROE adjustment, Deduction page) but some things should be improved (reporting mostly)
Pros
It is easy to use, straight forward, limited functionality... (Department set up, reporting)
Cons
Reports are very limited, even the custom reports addition is barely useful.
Customer service is great, they answer quickly and most are very helpful. However, more than once I asked the same question and got 2 different answers. Representative should have payroll certification to be able to help with code set up.
Response from Ceridian
Hi Milana - Thank you very much for the detailed feedback, especially around consistent responses and reporting. Your feedback helps us continue to innovate and improve!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
PowerPay - Payroll with peace of mind
Reviewed on 11/12/2020
The peace of mind and support of Ceridian Customer Service is the reason I choose Ceridian Canada again and again for all my payroll needs.
Pros
This is the 3rd company I have selected for use of Ceridian Canada to handle my payroll. The services they provide meet all my payroll needs with added peace of mind due to the Customer Service Support. The Ceridian Customer Service Team is professional, knowledgeable, relatively easy to reach, and has always been able to support me with a solution. Keep up the good work !
Cons
The platform is not very user friendly if you are a beginner as there are lots of services offered. However if you call Customer Support, they will train and guide your through. Also the price of this payroll services is on high side, but you get what you pay for. I've worked with ADP before (for USA payroll), but I chose Ceridian Canada for Canadian Payroll again and again.
Alternatives Considered
RUN Powered by ADPReasons for Switching to Powerpay
ADP quoted a higher price. However ADP Canada offers a cheaper and more flexible HR solution than PowerPay.Response from Ceridian
Hi Linda - Thank you very much for your detailed feedback, we greatly appreciate it! We are happy to hear that you have been able to lean on the support team when you need to and that they can walk you through what you need.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Payroll Company
Reviewed on 24/6/2021
Pros
The system is user-friendly. It is easy and fast to use and insert information.
Cons
The information for each employee could be more accessible to HR. Sometimes I spent time finding the profile for each employee.
Response from Ceridian
Hi Jennifer - thank you very much for your feedback. We're happy to hear that you find Powerpay easy and fast to use.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very much enjoying PowerPay!
Reviewed on 28/6/2021
I feel with PowerPay that we are in more control of what is happening. When we used Insync, we sometimes weren't sure how things were going to be affected until we received the pay registers within 1-2 days after. With PowerPay, we are more confident in our entries that the information submitted will react how we intended! It is so easy to use and we are quicker than ever submitting payrolls! Being an online program, the timing for switching could not have been better on our side, with the effects of Covid-19. Payroll would have been so much more difficult during these unpredicted times had we not switched when we did! I had the ability to work on it while at home without difficulty, and the ability to submit ROE's electronically to Service Canada (at a time when we had more ROE's than ever!).
Pros
PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features!
Cons
Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times.
Response from Ceridian
Hi Stacey - thank you so much for your detailed feedback. It's great to hear that your migration from Insync went well and that you find Powerpay to be an easier tool to use. Thank you also for your suggestions around pay history and reviews, we'll share that feedback with our product team.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Advocate for Ceridian Powerpay
Reviewed on 23/3/2021
Powerpay is an excellent tool. Having the ability to work with payroll in this format has enabled me to delegate certain levels of data entry to lower level managers with allowing access to confidential information. This improved efficiencies. Having the ability to access our whole payroll system remotely has been a great asset. Customer service is always quick to respond and you always get to speak to a person that is friendly, professional and will find the answer for you.
The software is very easy to use and straight forward. I appreciate that we have been able to do some customization. There are many resources available as well for small businesses that may not otherwise have access.
Pros
I have worked with Ceridian in a previous position with a national company that used the Workforce management component as well. When I needed to source a payroll company for the organization I now work for Ceridian Powerpay was an easy choice. The transition from the existing pay system to Powerpay was seamless for our employees. The implementation of the program was an easy process with the assistance of the support team. It is very user friendly and provides us with all elements we need through the ability to customize. I like that it is easy to access from anywhere, including a mobile device.
Cons
This is an excellent product. The only comment I have for a con is that some of the reporting is not as user friendly in the way this it is laid out.
I have not encountered any issues of concern.
Response from Ceridian
Hi Sally - thank you so much for the detailed feedback. We're delighted to hear that you have found Powerpay to be a useful tool for you and the organizations you've worked for.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent for small and large businesses
Reviewed on 11/12/2020
Ease of use, quick processing ties
Pros
The Powerpay feature makes payroll processing a breeze and the customer service is exponential. Amazing experience and have been a loyal Cerdian customer for 5+ years
Cons
Employee Profiles are somewhat limited with information
Alternatives Considered
Dayforce HCMReasons for Choosing Powerpay
Price and ease of administrationSwitched From
ADP Workforce NowReasons for Switching to Powerpay
Price and useageResponse from Ceridian
Hi Megan - Thank you very much for your feedback! We appreciate your loyalty over the last 5+ years! We recently launched new functionality around employee records that we would love to walk you through. Again, thank you for your business!
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Payroll Processing
Reviewed on 5/2/2021
Source deductions are remitted to Canada Revenue Agency for you and T4's are produced within the system. Easy to file ROEs within in the payroll section. Reduces payroll processing time.
Pros
Easy to use software, integrates easily with payroll processes easily, customer support is one of a kind. They will walk you through any payroll questions.
Cons
None. I will never change payroll software.
Response from Ceridian
Hi Parabhdeep - Thank you so much for the kind feedback! We're happy to hear that you find our software easy to use.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Powerpay is easy to use for administrator and employees
Reviewed on 3/11/2022
Pros
It gives me a clear overview and access to all facets of our company's payroll without making it complicated, very knowledgeable customer service if you need it, but I find PP so clear and easy that I hardly ever call them.
Cons
There is not that that I don't like about the software, except the process time and the number of days that they hold payment before payday.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerpay Review
Reviewed on 13/7/2021
Pros
Powerpay is very easy to use as a payroll system. The information is inputted and the system does the rest! The reports are generated automatically and are available at any time. If ever there was support needed, questions were answered quickly and efficiently and problems were solved! Another benefit that is appreciated is the email reminders we receive a day before payroll is due for submission. If there happens to be a holiday interfering with regular schedules, we are made aware well in advance and therefore do not miss any critical deadlines. We have been using this company for our business since opening in 2010 and would recommend it to anyone looking for a solution for their payroll needs!
Cons
The software often provides updates regarding taxation changes or government incentives that may be useful to your organization. The updates received include reports for every province rather than just ones that pertain to our region. It can be time consuming sifting through the updates to find the ones that pertain to your company specifically.
Response from Ceridian
Hi Jennifer - thank you for your feedback, especially around the reporting elements when it comes to changes in taxation or regulations. We'd love to discuss further with you!
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support and product
Reviewed on 26/1/2021
Overall this is a very good program. It is inexpensive and reliable. The support team is great. I am especially happy at this time of year (not having to do T4's). Did I mention that the support team is extremely helpful?
Pros
The support team is amazing. They are very knowledgeable and helpful. For the most part, once you get used to the program it is reasonably straight forward to use. It does ROE's and T4s which is fantastic! I like the ability to have the benefit deduction to come off only the first pay run and having the permanent values. I have been able to do some customizing to make the reporting better for my needs.
Cons
You can't do anything until you have a pay run open. I would really really like to be able to set up employees, and look at and edit (e.g. rates, benefits, direct deposit) without having to open a pay run. That is the biggest flaw of the program. The ROE portion is also problematic. When you do something wrong it just tells you it didn't generate the ROE but doesn't give you a reason why. Additional guidance and error reporting would be good.
Response from Ceridian
Hi Nicole - Thank you very much for your detailed feedback, we greatly appreciate it! We actually now have the functionality to be able to edit or adjust employee data without having to open a pay period. We would love to walk you through that!
- Industry: Research
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ceridian Powerpay is Excellent for Small Business
Reviewed on 11/12/2020
Payroll now takes less time and is much easier to do. Staff like that they can go online and pick up their own paystubs. I know that if I have any questions, Ceridian staff will help me and will give me pointers as to what to do should I experience the same issue another time. They are very service-oriented and in today's world, good service is a rare commodity. Ceridian also offers a number of webinars that have been extremely beneficial.
Pros
We switched from another payroll company a year ago and have been extremely happy with Powerpay. I have control over inputting the payroll information and there are several built-in checks to make sure that no mistakes have been made. When in doubt, I know that I can call Ceridian to find out what to do. Everyone I have spoken with has been very knowledgeable and helpful. The payroll reports are clear and easy to read and use. From beginning to end, Ceridian's Powerpay takes the stress out of payroll.
Cons
The onboarding process did have a few, very minor issues but we were able to resolve those very quickly and easily.
Response from Ceridian
Hi Grae - We appreciate the detailed feedback and are so happy to hear that Powerpay takes the stress out of your payroll processes! Thank you for taking the time to leave us a review!
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DG Ceridian Review
Reviewed on 8/6/2021
My overall experience has been quite remarkable. What made my experience so wonderful is the customer service team that are able to explain things in a clear concise manner. I also love that if they aren't able to assist with the task then they ensure that another representative follows up with me.
Pros
The software is user friendly. The ability to review the videos should you need a reminder on how to process say an ROE for Covid purposes is very useful. The functionality is seamless in the sense that the the process to review and submit payroll for salaried employees couldn't get any easier.
Cons
There aren't any aspects that I can say that I dislike about Ceridian. The only thing I would like to see if a vacation report so I would be able to pull a report on the employees current accumulated vacation days rather than manually going into each profile to verify what they have.
Response from Ceridian
Hi Nicole - thank you so much for your feedback! We're very happy to hear that our customer support team has been for you and made your experience a great one!
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product available in the market with an amazing customer service
Reviewed on 29/3/2021
It's easy to use software. Most of all, using this software comes with excellent customer services - always available to talk to someone with very little wait-time. Customer service agents are well educated and informed of current changes with payroll.
Pros
This software is user friendly and well mapped out hence easy to navigate the site. Any updates including the Government updates are available hence I can always make sure that I am dealing with the most up-to-date information. This software comes with an excellent customer service, available on the phone during the office hours. I have not yet had a 'hung' calls nor getting an agent who could not guide me.
Cons
There are very little to none negative opinions on this software. I have not had any negative experiences with this software as of now.
Response from Ceridian
Hi Lina - Thank you so much for the detailed feedback. We're pleased to hear that our customer support team has proven helpful for you.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Does its job
Reviewed on 23/6/2022
Pros
Powerpay was our first payroll system and makes the payroll process straightforward and easy.
Cons
The system takes some getting used to and is not the most intuitive. For a small organization like ourselves a system like Wagepoint might be easier to use and have the same features.
Alternatives Considered
HumiReasons for Switching to Powerpay
Well recognized and public company.- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My review on PowerPay
Reviewed on 11/12/2020
I find that anytime I have question or require assistance, I am able to call and talk to a customer service advisor in a timely manner. All customer service advisors that I have spoken to have all been very helpful and knowledgable and provided excellent guidance and advise.
Pros
I like the fact that employees can obtain their paystubs and T4's online. I find that once an individual has used it often enough it is user friendly.
Cons
I don't like the fact that I do not have access to the employees' paystubs unless I go into the system as the user. It would be nice to be able to pull an employee's paystub to review if the need arises.
I also think it would be good to be able to make changes to the employee's profile (ie address change) without having to open a payrun to do so.
Response from Ceridian
Hi Anna - Thank you so much for your feedback! We really appreciate it! We now have functionality that allows you to access employee records without entering a pay period. We would be happy to walk you through this! It is great to hear that you are happy with the support you have received so far! Thank you!
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great value for service
Reviewed on 3/2/2021
Having a team of professionals who can answer questions in a quick and professional manner has been so refreshing compared to our last provider
Pros
Setup process was smooth and assistance provided each step of the way.
Cons
I would like to see a holiday pay calculation feature.
Response from Ceridian
Hi Janice - Thank you for your feedback, it is greatly appreciated.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
great product with ease of use
Reviewed on 11/12/2020
overall very good experience both with the software and the customer support. we have been customers for the past 13 years and haven't felt the need to look elsewhere for similar services
Pros
for our employee base this product is easy to use, easy to navigate through
your customer support are approachable and understand the ins and outs of payroll and what the employers obligations are
Cons
the only issues I have encountered was with codes that Ceridian uses and coordinating that with our software system and their codes it not always seamless or as intuitive as it should be
Response from Ceridian
Hi Melissa - Thank you very much for your feedback! Your loyalty means the world to us and we're happy to hear we are still meeting your payroll needs. Thank you for sharing your issues around codes, we are always looking to find ways to streamline.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review of Powerpay
Reviewed on 13/1/2021
I am extremely satisfied with powerpay. In addition to the easy to use software I have called the customer help line many times. I have received exceptional service and advice and am always greeted with knowledge and kindness. I will recommend to others.
Pros
The powerpay portal is extremely easy to use. The layout is well done and makes it easy to learn and understand. It is also a program that is quick and efficient.
Cons
The only complaint I have about the software is that you’re not able to access a lot of information without having a run open. I would prefer to be able to have that information on the side bar to access quickly. Sometimes I can’t access that information when our payroll is being processed. Other than that I have no issues with the software.
Response from Ceridian
Hi Jenna - Thank you for your feedback! We're so happy to hear that you are satisfied with Powerpay and our customer support team! We now have the ability to access employee info without having to be in a pay period, we'd love to walk you through that! Thanks again!
- Industry: Research
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PowerPay
Reviewed on 21/6/2021
Easy roll out and excellent customer service.
Pros
Roll out of the software is straight forward. The setup team gave me the tools to enter and roll out the payroll seamlessly. No issues.
Cons
No issues or complaints. No suggestions.
Alternatives Considered
ADP Workforce NowResponse from Ceridian
Hi Laura - thank you for your feedback, we're glad the roll out of Powerpay at your company went well.
- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Covid 19 Subsidies were confusing...Ceridian to the rescue
Reviewed on 30/4/2020
We applied for the cews subsidy, and didnt know how we could call employees back, while helping payback some losses for some employees. There were 4 different situations, and [SENSITIVE CONTENT HIDDEN], your representative in Nova Scotia 'Owned our experience". She took it one step at a time, making sure myself and the administrator fully understood what we were doing and why. They went through all steps, and made it exceptionally easy...all while being professional, polite, and friendly. These are the people you want on your team. Very well done.
Pros
We were impressed by the many things the software could do, with vacation pay calculators that we did not know we could automate, to setting up three different types of employees easily
Cons
I dont think so. The staff made all the difference, and the software did what worked for us.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support
Reviewed on 11/12/2020
Very reliable
Pros
I like the personalize customer service support that comes with it.
Cons
Not really any major cons it was a little pricier but overall worth the cost.
Alternatives Considered
RUN Powered by ADPReasons for Switching to Powerpay
ServiceResponse from Ceridian
Hi Catharine - Thank you very much for your feedback! We're glad you find our customer support team helpful!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
High quality product with excellent customer service!
Reviewed on 5/3/2020
We have solved almost all of the manual process with payroll. We do verify the hours and enter in some additional earnings codes but otherwise the rest is automatic - even the accounting entries generate automatically for us to import in to our accounting software!
Pros
The ability to have all transactions automated! I do not need to manual transfer payroll funds, tax remittances, or pension contributions. Powerpay automatically does this for me so all I need to worry about is entering in the data!
Cons
I've asked for this feature before but with pensions that have split contributions based on YMPE there needs to be a way for the system to know an employee has hit YMPE to adjust their contribution percentage accordingly.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software! Great support team! from a long time user.
Reviewed on 11/12/2020
Pros
We have been using this software since 2011.
The interface is very user friendly. It is easy to get information quickly and our employees can access their own information easily using self services. PowerPay reduces the amount of time doing the payroll drastically. I trust the team behind it and any communication/requests have been answered quickly and with all the professionalism you would expect. Great software! Great support team!
Cons
I have nothing negative to share. My experience with PowerPay is totally positive.
Response from Ceridian
Hi Sylvain - Thank you so much for your feedback! We love to hear that you enjoy using Powerpay and we appreciate your loyalty!