Bigin by Zoho CRM Reviews

Bigin by Zoho CRM

4.7 (603)
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Pipeline-centric CRM system for small businesses

Overall rating

4.7 /5
(603)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.5/5

97%
recommended this app
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603 Reviews

Stefan
Stefan
Overall rating
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Simple but effective

Reviewed on 3/6/2024

Only positive so far, would definitely recommend

Only positive so far, would definitely recommend

Pros

It offers a great contact management system, import functionality, emailing, integration with Woocommerce

Cons

Nothing so far, but during the trial it would have been helpful to be able to add a second user to work out some of the sharing details

Alternatives Considered

Brevo and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Although ACT is a very powerful CRM, it offers way more features than required and as a result ends up too expensive.

Switched From

Act!

Reasons for Switching to Bigin by Zoho CRM

Easier to use, cheaper, overall more aligned with what our business needs
Vishal
Overall rating
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Super CRM Bigin by Zoho

Reviewed on 4/1/2025

Loved the product and its affordable pricing. It has so many feature required for customer customer...

Loved the product and its affordable pricing. It has so many feature required for customer customer and CRM functionality. I am happy choosing the Begin :)

Pros

Loved the product and its affordable pricing. It has so many feature required for customer customer and CRM functionality. I am happy choosing the Begin :)

Cons

Though it has WhatsApp API looking forward to have WhatsApp Automation to handle initicial customer query

Verified Reviewer
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Small Size CRM

Reviewed on 20/1/2024

Pros

It is really convenient to setup and onboard users.
We tried a simplified process for one of our teams instead of using Zoho CRM (full one), but in the end lacked some functionalities here.

Cons

Limited customizing options, overall not so useful from mobile in our case.

Brendan
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Much more than a place to Bigin

Reviewed on 24/10/2024

Pros

Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact.

Cons

It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM.

Alternatives Considered

Flowlu, Pipedrive, Freshsales, Basecamp, Zendesk Sell, Asana and HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Lack of functionality, clunky interface, poor email deliverability

Switched From

Tripleseat

Reasons for Switching to Bigin by Zoho CRM

Better functionality, more intuitive layout, good value for money
Matt
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Start your journey quickly and excel

Reviewed on 9/12/2024

Starting a new business i needed a CRM that got me up and running as quick as possible and Bigin by...

Starting a new business i needed a CRM that got me up and running as quick as possible and Bigin by Zoho does this, through simple user friendly dashboard, integrations

Pros

Simplicity of it dashboard, its easy for anyone in you team to see where the workflow pipeline is at.

Cons

Nothing for me to be a frustration or issue at present

Niladri
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Zoho Bigin

Reviewed on 28/1/2025

Quite good experience I have with zoho bigin software

Quite good experience I have with zoho bigin software

Pros

Efficient and easy management for small business

Cons

Nothing as of now. I wil notify once I find any cons

Duarte
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use CRM as small company

Reviewed on 17/12/2024

Liked the simplicity, easy to use and the layout

Liked the simplicity, easy to use and the layout

Pros

The simplicity of use. I highly recommend for someone who didn't use a CRM before

Cons

Nothing. I liked everything although I needed to check a few tutorials to know how to use it

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BEST CRM FOR SMS

Reviewed on 1/1/2025

Pros

Simple integration, intuitive and beautiful interface; easy to navigate.

Cons

The Contact Module and Email Templates for mass emailing.

ved
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

good crm anyone can try

Reviewed on 1/1/2025

Pros

interface is very helpful and it is best to manage

Cons

there is no cons for me i am using it properly and it solve my basic things easily

Devansh
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic CRM

Reviewed on 23/12/2024

Good product and pricing is attractive to use

Good product and pricing is attractive to use

Pros

Features and Offerings are perfect and awesome

Cons

Pricing and the integration Bigin provides are best

Mansi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Enhancing Business Efficiency with Bigin by Zoho CRM and Wix Integration

Reviewed on 19/6/2024

Firstly, the user interface is incredibly intuitive. I was able to get started with minimal setup...

Firstly, the user interface is incredibly intuitive. I was able to get started with minimal setup time and training. The pipeline management features are fantastic, allowing me to easily track the progress of my deals and stay organized. The customization options are also impressive, enabling me to tailor the CRM to fit my specific business needs perfectly.

Pros

I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.

Cons

integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.

Alternatives Considered

LeadSquared

Reasons for Choosing Bigin by Zoho CRM

HUBSPOT was costly and less efficient. Had less features.

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

One of the standout features for me is the seamless integration with other tools I use daily. Whether it’s syncing with my email, calendar, or other business applications, Bigin CRM ensures that all my data is in one place, making my workflow much more efficient. Customer support has been top-notch as well. Whenever I had questions or needed assistance, the Bigin team was quick to respond and provided thorough, helpful solutions. Overall, Bigin CRM offers exceptional value for its price. It’s a robust, user-friendly solution that has significantly improved my ability to manage customer relationships and drive sales. I highly recommend it to any small business looking for an effective CRM system.
Steve
Steve
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value for Money for SME's

Reviewed on 26/7/2024

Very good. I started using it while working on another project for another client

Very good. I started using it while working on another project for another client

Pros

Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Cons

User interface could be nicer - green is a funny colour to use for business

Alternatives Considered

Dynamics 365, Hootsuite and HubSpot Sales Hub

Reasons for Choosing Bigin by Zoho CRM

When I looked at upgrading Hubspot, i found that the USD100 p/m price Hubspot charge is the same as 1 YEAR of Bigin. For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me.

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Price
Alessandro
Alessandro
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Very good starting point!

Reviewed on 4/6/2024

Pros

We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say.

Cons

Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises.

Reasons for Switching to Bigin by Zoho CRM

Mostly the pricing, i had a very strict budget to start the crm project since the company never used one before.
Verified Reviewer
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best simple sales CRM

Reviewed on 26/6/2024

Bigin kept my sales pipeline organized and my clients happy, making it a win-win for my business.

Bigin kept my sales pipeline organized and my clients happy, making it a win-win for my business.

Pros

Bigin's visual pipeline made it clear where each deal stood, so I never missed a beat.

Cons

While Bigin was great, I would have liked more options to customize how I tracked my deals.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Bigin's simplicity and focus on deals were perfect for my small business, compared to the more complex features of other CRMs.
Obed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Operations Manager

Reviewed on 13/9/2024

We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep...

We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed opportunities and delayed responses. With Bigin, we’ve been able to consolidate all our sales data into one place. Overall its very friendly and easy to use

Pros

Simplicity and Visual Management
Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy

Cons

Forms do not allow editing/updating records

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

Cost Bigin’s pricing is another area where it shines, particularly for small businesses. It offers a robust set of features at a much lower price point than most CRMs on the market, making it an attractive option for startups. The pricing structure is straightforward with no hidden fees.

Switched From

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

User friendliness and the ease of use, as well as the cost
Onur
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

There is no better CRM program for small businesses

Reviewed on 14/3/2024

Pros

I've been exploring CRM programs for some time now. As a small business owner, I've checked out popular options like HubSpot, Pipedrive, and Monday. However, I struggled to find one with the best email integration. Then, I came across Bigin. It's more affordable and offers everything a small business requires. Setting up email and WhatsApp integrations was straightforward.

Cons

The developers even made a WhatsApp integration specifically for small businesses. I think soon we'll get access to WhatsApp's marketing and service tools too, which would be fantastic.

And if developers add Facebook Meta Business integration, Bigin will cover everything a small business needs.

Alternatives Considered

monday CRM, Trello, Pipedrive and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

As a small business owner, I've explored CRM options like HubSpot, Pipedrive, and Monday, but struggled with their complex subscription models. Then, I discovered Bigin. It's affordable, integrates well with email and WhatsApp, and fits perfectly into the Zoho ecosystem. The developers even designed a WhatsApp integration tailored for small businesses. If they add Facebook Meta Business integration, Bigin will become the ultimate solution for small businesses.
Laate
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

As a newbie to CRMs, I was looking for one with just the right fit and finish

Reviewed on 25/8/2024

I'm just getting started on CRMs – including the exploration I did on other platforms like Nimble,...

I'm just getting started on CRMs – including the exploration I did on other platforms like Nimble, HighLevel, and EngageBay. I’m just looking for the right one with the right feeling that’s going to accelerate my business’s growth. Over time with Bigin (or some other CRM), I’d love to see some automations, tie-ins to appropriate third-party apps, and AI integrations. I need a CRM capable of supporting different workflows – and everything that naturally spills out from that process.

Pros

Bigin seems to have cracked the code for CRM newbies like me. They've done an incredible job of making things remarkably simple on the surface, while clearly having much more to offer within the service. I've spent a lot of time researching CRMs, and Bigin just kept on coming up to the top (especially when I combined features and cost together).

Cons

I was concerned about the possibilities of a constant upsell from Zoho CRM – as Bigin is the baby version of a much bigger platform. Thankfully they haven't experience this in practice. They haven't oversold me, and I'm very appreciative of that. So, in effect, the biggest Con never materialized!

Reasons for Switching to Bigin by Zoho CRM

Ease of use, elegance of design, price point, and quick onboarding.
Louann
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bigin by Zoho CRM perfect for my business!

Reviewed on 15/11/2024

Great support and customer service. The experts at Zoho recommended Bigin as a better fit for my...

Great support and customer service. The experts at Zoho recommended Bigin as a better fit for my small startup.

Pros

I love that it fits my small business and doesn't overwhelm or clutter with tools I don't need.

Cons

There is really no feature that wasn't useful in some way.

Alternatives Considered

Salesforce Starter

Reasons for Switching to Bigin by Zoho CRM

The outreach by Zoho service team and functionality plus cost.
Trevina
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love Begin

Reviewed on 19/11/2024

It was easy to start using. It is sort of the apple of process, CRM, organization software. It is...

It was easy to start using. It is sort of the apple of process, CRM, organization software. It is intuitive.

Pros

I like easy it was to use and keep things organized. It takes the stress out of managing projects.

Cons

I am still learning what customization feature I may have for six sigma type projects, but it has been easier for me to use than Asana and some other software.

Alternatives Considered

monday CRM and Asana

Reasons for Switching to Bigin by Zoho CRM

It was easy to use had very useful pipelines for tracking different types of business. There was also some customization it could do.
Kévin
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Top CRM for small businesses

Reviewed on 15/7/2024

Pros

accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.

Cons

What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.

Afaf
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bigin Review

Reviewed on 12/9/2024

Pros

BigIn for Gmail has been a game-changer for managing my emails and sales pipeline efficiently! The seamless integration with Gmail makes it incredibly easy to track leads, manage contacts, and update deals directly from my inbox. It's intuitive, user-friendly, and has streamlined my workflow significantly. Highly recommend this extension for anyone looking to enhance their email and CRM management!

Cons

Not much, didn't face any trouble with it till now

Varun
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bytbots review for bigin

Reviewed on 16/8/2024

Overall, Bigin by Zoho CRM offers a user-friendly and affordable solution for small businesses,...

Overall, Bigin by Zoho CRM offers a user-friendly and affordable solution for small businesses, with its intuitive interface and essential features. However, it lacks advanced functionalities and detailed analytics, which might be a limitation for more complex needs.

Pros

I like Bigin by Zoho CRM for its user-friendly interface, essential features tailored for small businesses, and effective visual pipeline management. It’s easy to use, integrates well with Zoho products, and offers customization options to fit various needs.

Cons

What I like least about Bigin by Zoho CRM is its limited advanced features compared to more comprehensive CRM systems. It might lack some of the more sophisticated tools and integrations that larger businesses or those with complex needs require. Additionally, its reporting and analytics capabilities are more basic, which might not be sufficient for users who need in-depth data analysis.

Sahil
Sahil
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BEST CRM EVER

Reviewed on 13/11/2023

Excellent Experience, Extremely Easy To Use

Excellent Experience, Extremely Easy To Use

Pros

PIPELINE MANAGEMENT
Whatsapp Connection
GMAIL CONNECTION

Cons

BULK Whatsapp Function Not Available, Zoho Social Should Also Be Available

Alternatives Considered

Pipedrive

Switched From

Zoho CRM and Pipedrive
Matías
Matías
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CMR that offers flexibility

Reviewed on 26/7/2024

Pros

Easy to use workflow, the ability to customize the pipelines and makes it easier to manage contacts.

Cons

I still have to try the phonecalls and mail features and I haven't found many cons as it has what my small business needs.

Aakash
Aakash
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best CRM for Startup and SMEs

Reviewed on 21/3/2024

Pros

The ease of access and usage is the best part of this CRM. Even interns with no experience with any CRM can easily use and manage this without fail.

Cons

There are some limitations for a startup in the long run. As in eventually as the company grows we would definitely need to move away to a more extensive CRM platform.

Alternatives Considered

Zoho CRM Plus and HubSpot CRM