Bigin by Zoho CRM Reviews

Our whole team was able to onboard in under two days, and it has been extremely intuitive for us to use.

The way their email toppers and incoming contacts works is a bit cumbersome

I like having simplicity and a CRM that creates value, without having to spend extra time understanding several features I will not need

I would like to have more integration options

This is Best for small businesses. and very easy to handle the lead and can track everything including the products offered

activity tracker where we can track everything also WhatsApp and email integration

Affordable and easy to use. Easy way to track contacts and organize them.

No tutorial once you first get it. Had to do some discovery on my own.

Ease of Use, Best features for Real Estate

Wanted more automation also still figuring out how to make automatic income computation

Easy to setup and use.
Multiple users can collaborate.

Nothing as such. Have liked using Bigin till now..

User friendly and buget friendly. I am using this becasue of automation, not very costly, and function wise it is very good. customer care are not very good, they do not help immediately, need to wait for few days only then call back.

need function like invoice and project tracking as well

Simple and easy-to-use CRM. The pipelines make it easy to keep track of our progress in client admissions.

It would be nice to have an 2 way SMS feature built in to link with Twilio.

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month.

Actually I'm just testing around, but it feels nice :-)

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

I like the interface and very simple not too many options to distract the user very good tool for small business owners to increase productivity

hyperlink for the phone number is missing, call task remainder for the company is missing some time we have a company details without contact person

A program with good features for CRM management, suitable for small and large companies, offers a free trial and a free version, easy to operate, and facilitates the management of reports and data.

It is a good platform, but it needs to improve its work on mobile. Adding new options will make the program faster and more suitable for companies with a large number of employees.

The flow of the platform is smooth and intuitive, making it simple to navigate and manage my tasks efficiently. The customization options are also fantastic, allowing me to tailor the CRM to my specific business needs.

That I have to pay for every user, so it would be very good especially on early stage if you can at least start with two users. Talking as a small business

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM.

The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines.

Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

Perfectly designed, and user friendly CRM

Email Marketing is a bit challening product

Gave us an easy way to import or organize data from multiple spreadsheets. Gave me visibility of all sales activities in one place replacing calls and emails to the sales team.

At this point we are still learning about the features. So far Bigin meets our needs.

Easy setup, customizable and integration features for capturing leads

Little time consuming as per the standard flows

lead management, transaction management, client notes, timelines, profiling, cr log, task delegation, multiple team management

support is ok ok, need some external third party to design/ customise pipelines

The interface is very easy to use. The cards are a great visual to help move deals through the pipeline.

The double data entry is something we need to discuss and determine whether to build an API to Bigin.