SYSPRO Reviews

The vendor is constantly making improvements to their ERP package, and isn't standing by idle. They are very proactive in being a market leader and offering cutting edge technology other ERP packages haven't thought about offering.

The ERP package has a lot of features and abilities that sometimes work against it as the package has many ways to accomplish the same task. Sometimes it feels that all of the options makes it harder to use. The nice things is that I would rather have these options exist and be something that I could use should the need arise rather than not have a solution.

I have found Syspro to be an excellent middle level enterprise resource planning solution for our company.

Some inconsistency between the modules as a result of development occurring globally in various countries.

Keeps track of most everything with little effort. There is the standard trackers that can account for inventory and process planning. major customization abilities.

Pulling data that would seem logical is just beyond your reach, requires a lot of customization to retrieve common data that is a logical default field.

Easy to use

Issues have come up that updates have not fixed

There is a lot of functionality, both within the basic modules and the add-ons and partners. The Personalization is key to using it throughout our process as we can change up the screens to the particular user's needs or job requirements.

I am not really sure how to answer this question. I feel the product is easy to use and understand. Once you are familiar with one module, you are basically okay in all the modules. The true dislikes I had with this program, in the early days, have been corrected and are no longer an issue. I have a few small petty issues, but they do not affect the performance or the resulting data.

The database is very well structured. It was easier to create reports and custom applications because it was unambiguous and followed best practices

The actual UI left much to be desired. You have to click, a lot and some of the menus are confusing. There were no links to other records, you had to manually open the right module and start over again to find related records.

Its good for procurement and just regular accounting. Doing a journal is simple and easy and the company can have different level of approval for each journals.

There are many features of syspro that are lacking. The main is the bank reconciliation feature which is too complicated and doesn't allow for easy use.

I love the stability. The software runs without major issues. If an issue does arise there are multiple outlets to look for help; forums online as well as VAR and Direct Syspro Support. The software covers everything we do, from purchasing to sales, customer and inventory management, it does it all.

Sometimes you have to rely on an outside product like Access to get more detailed reports than what is provided. If you have someone on site who knows and understands how databases work then you're ahead of the game. If not, your VAR can help a lot in this area.

we chose Syspro just as we were merging 2 manufacturing companies with 7 manufacturing facilities in 3 states. The flexibility allowed us to complete this merger and keep all the financials and manufacturing data separated. the open database of SQL allows reporting with any software that can read sql. We have been on the software 8 years and SYSPRO has constantly stayed current with the latest developments in the IT area.

the software is all encompassing so you need know all the details of how your manual processes work.

It is a great product, because it covers a lot of standard areas in its packages, but allows for customization for specific vendors need. We have been using Syspro for two decades and are always amazed at the annual advancement of the product. It stays up with the times and has great developmental engineers. They are actually a head of its time and are refreshing to work with.

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Not necessarily a lot of local distributors for this product. We have been happy as a house account.

It's a massive piece of software with enormous capability.

Highly technical and can be very difficult to use. Requires a lot of training and setup, and lots of support to maintain and troubleshoot. Not very user-friendly.

This is an ideal enterprise resource planning (ERP) solution for small to mid-size manufacturers and distributors.

We had a tumultuous implementation experience, primarily due to the third-party vendor, but afterwards it was fine.

As a small company, many of us are constantly using the system to keep track of all aspects of orders, manufacturing, and inventory. Syspro is a great tool for organizing our information and allowing all of us ease of access. Also great for our ISO quality system requirements. We currently don't have accounting integrated with the system, so I cannot attest to the performance of that side of things.

Can sometimes be hard to get responses from the help desk.

Syspro is highly customizable and can be configured to fit just about any business structure, from process manufacturing to ecommerce retail. The online help is robust, and the online forums are available for technical help.

The downside of the product being highly customizable is that configuration must be well planned and well thought out prior and during implementation. A bad implementation can lead to a bad experience with this product.

As our company grows our technology needs change. Syspro meets our demands and grows with us. Syspro vendors have an array of experts to assist users in creating system solutions, both simple and complex.
Syspro provides us with the "edge" we need to be competitive in a rapidly changing market place.

The product is so feature rich that I know we can take better use of it. We have just scratch the surface.

Very comprehensive ERP software with a lot of capabilities and customization opportunities

The permissions are very complicated. This is both a positive and a negative. There are many options for different user tiers, which is a good thing, but it can be difficult to find exactly what you are trying to give access to a particular user and sometimes they overlap in multiple places. Some kind of wizard would be helpful.

Nice product, great and helpful service.
Modules for across the board manufacturing support, from inventory, bills of materials, all financial modules, and support modules like Customer Service to Shipping.

Can't seem to get a cup of good Espresso, especially Decaf, from the software, and would appreciate more options of 'canned Syspro ready-made-reports'.

Module integration, User defined screens, Flexibility, Ridigity, Ease of use, Constant upgrades, User support groups, Add on enhancements from secondary software companies.

Lack of premade printed forms. Such as PO, Sales Order, Invoice, Job Router etc.

The software is modular - to a point, you can work with the features you most need, adding modulars as you grow. The vendor communicates with us directly and is very pro-active, checking-in to see if we are succeeding.

It is not easily learned by new employees without ERP experience. Vendor is always helpful - help just costs money.

ERP s/ware that meets wide variety needs with forefront future development. The developement team are well aware of upcoming trends; Iot, Big Data, AI. which are being implemeted in future releases.

Trial module not available. Have been requesting for Trial module, but was told it is not possible

Product is easy to use and training new users takes very little time, Vendor very knowledgeable, friendly and most information is found on there Web site

Some processes are slow, Have nothing bad to say about the vendor, they have been very helpful over the 18 years we have been using the product

The flexibility of the software. For example, we have 3 Syspro companies in production and have different parameters that are setup to run these companies. Reporting is easy to develop and use based on Crystal Reports using Syspro's Reporting Services (SRS).

No issues at this time

I like how flexible the product is. You can add a number of additional modules on depending on what you are looking for. The Syspro support and sales team are great to work with. They make you feel like a part of a community. It does not have a big box software company feel.

The system takes a bit of time to train on. It is not very intuitive but once you get it figured out you can move through it fairly easy.

Syspro makes a great product at a reasonable cost. They continue to advance the product to stay current with the latest technologies and industry trends.

There is not much to dislike, it meets all our basic needs and requires little maintenance.

Per above, user friendly and easy to navigate. Service has been timely and effective.

The "help" function within the software does not provide detailed assistance when trying to understand and complete transactions.