Xero

4.4 (3,119)
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Cloud-based accounting software for small businesses

Overall rating

4.4 /5
(3,119)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.0/5

88%
recommended this app
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3119 Reviews

Jonathan
Jonathan
Overall rating
  • Industry: Online Media
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dashboard enables multiple accounts all in one place

Reviewed on 13/5/2024

Over the last 8 years it's been easy to manage my business finances - and that's from someone who...

Over the last 8 years it's been easy to manage my business finances - and that's from someone who doesn't really want to do finance tasks

Pros

Mobile app enables at a glance view and ease to enter receipts when out

Cons

Complex reconciliation when currency charges are deducted, sure you can make an adjustment, but it always feels clunky

Alternatives Considered

Sage Accounting

Reasons for Switching to Xero

Accountant recommended it, as it was something they liked working with
Joyce
Overall rating
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Fine And Easy To Use Platform

Reviewed on 10/12/2024

It saves time a lot because I can integrate it and use it to cover my financial solutions.

It saves time a lot because I can integrate it and use it to cover my financial solutions.

Pros

It has an active customer support team. It is an easy to use software and it has a user-friendly interface. It is a simple platform to use. It is an all-in-one platform that I use to manage my financial payment solutions.

Cons

It has nothing that seems to be wrong with Xero.

Marquerette
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do ot use Xero acciunt if you will need support

Reviewed on 27/8/2024

Fairly satisfactory, I had an issue with updating my payment details but there was an issue and...

Fairly satisfactory, I had an issue with updating my payment details but there was an issue and support was useless.

Pros

REDUCED TIME-RELATED TO DATA CAPTURING and cloud-based - no backup needed or software updates

Cons

The support is very basic and no real solutions are provided. If you have an issue with Xero - you are on your own!!!!

Alternatives Considered

Sage 300cloud

Reasons for Choosing Xero

Xero is expensive and support in pretty useless

Switched From

Sage Accounting

Reasons for Switching to Xero

I like the option that capturing is easy
Kieran
Overall rating
  • Industry: Financial Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Useful way to track your business' performance

Reviewed on 21/10/2024

Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with...

Xero has been a useful tool for my business for the past 8+ years, and I use it in conjuction with my accountant to keep track of my business accounts. It's a handy way to code account transactions, and also see how my business is performing.

Pros

Super easy to track and stay on top of my business financials.

Cons

It can be hard to get help and support, and also to set up new reports.

Alternatives Considered

MYOB Business

Reasons for Switching to Xero

My account recommended it, and was a requirement to work with them.
Brigitte Lesley
Overall rating
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good for processing; reporting function needs improvement

Reviewed on 9/12/2024

Processing is easy, but reporting is very time consuming.

Processing is easy, but reporting is very time consuming.

Pros

The app allows you to upload receipts so easily

Cons

Unable to automate sending reports to senior management. This is a real pain, I have to manual send regular reports to people which is time consuming.

Dr.Enoch
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

XERO REALLY SERVES THE PURPOSE

Reviewed on 24/1/2025

Ive been using Xero for 2.5 years now snd so far so good
The platform is intuitive and easy to use...

Ive been using Xero for 2.5 years now snd so far so good
The platform is intuitive and easy to use
Highly recommend

Pros

Xero is very easy to use
I like thd fact that you can manage your invoices easily with xero
Its customer care services are on top notch

Cons

Xero is a pocket friendly app to use
I have no complaints about xero it is genuinely the best

Titilayo
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

THE BEST OF ALL TIMES PLATFORM FOR INVOICE MANAGEMENT

Reviewed on 29/1/2025

So far so good
I have had a great experience while using Xero

So far so good
I have had a great experience while using Xero

Pros

It is really easy to use
It is cost effective
It helps in invoice management
It is super easy for new beginners to catchup

Cons

Nothing really
Xero is a great platform that helps ys manage our businesses

Alex
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Xero is a financial life saver

Reviewed on 3/12/2024

Its brilliant. Moving to Xero has revolutionised the finance management in our business.

Its brilliant. Moving to Xero has revolutionised the finance management in our business.

Pros

There are so many incredible features from the short term cash summary, we import our budget into Xero and then monitor it on a monthly basis with the budget variance tool being incredible. We create all POs in Xero so that everyone in the business spending money ensures that finance are aware. Then we send out quotes for existing customers via Xero quoting too.

Cons

The reporting imo is limited. I would love to have more SAS focused reporting where I can look at my invoices and track what is MRR, what is expansion revenue and then create reports to track them - rather than having to use other software to do this.

Joseph
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero A Multi-Purpose Platform

Reviewed on 21/1/2025

Xero is multi-purpose platform that is always reliable.

Xero is multi-purpose platform that is always reliable.

Pros

I love Xero for it is good for invoice management, inventory control, expenses management & billing. It has easy to use tools.

Cons

I find Xero to be good and not to have dislikes.

Tony
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great local solution - doesn't scale well when you go global

Reviewed on 7/12/2024

From a small to medium size single business / single country perspective, it is quite effective.

From a small to medium size single business / single country perspective, it is quite effective.

Pros

It is simple to use and has all the core functionality that you need.

Cons

We are expanding globally, and Xero does not deal well with that. We have had to licence localised versions of Xero that we need to then manually consolidate. I am aware the Xero marketplace does offer some solutions, but there are also all in one solutions available where you deal with a single vendor.

Monika
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing at efficiency

Reviewed on 19/8/2024

Overall I can't imagine using different software. We briefly used Sage for payroll and it was too...

Overall I can't imagine using different software. We briefly used Sage for payroll and it was too detailed and clunky, with Xero it was an easy setup and efficient process each time.

Pros

Simplicity and ease of use. You don't have to be a qualified accountant to be able to use it, but if you are, the whole system is very helpful and you can automate so much!

Cons

The support takes time to get your ticket answered but when it is, any follow-ups are quick.

Puja
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

An umbrella accounting

Reviewed on 23/11/2024

It is a software that has features like automatic bank feeds, recurring invoices, and expenses...

It is a software that has features like automatic bank feeds, recurring invoices, and expenses categorization.

Pros

It doesn't support phone number and email replies can take upto 48 hours.

Cons

It can only track finished goods and isn't suitable for tracking raw materials on work-in-progress.

Nicola
Overall rating
  • Industry: Executive Office
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Xero is a great package for business owners growing their business

Reviewed on 2/12/2024

My experience with Xero has been brilliant. I have been a user for over 10 + years, for myself and...

My experience with Xero has been brilliant. I have been a user for over 10 + years, for myself and via access for my clients.

Pros

The ease of use, particularly for small business owners.

Cons

Can become expensive as your business grows, with add on's like Payroll etc.

Jhoy
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero certified

Reviewed on 17/6/2024

Pros

Xero is user friendly, easy to navigate things. And they have useful updates quarterly. They make sure they step up their game every now and then.

Cons

Can't think of any right now cause going back to what I just said, they continuously update the software so it will be useful to their users.

Alternatives Considered

QuickBooks Online

Reasons for Switching to Xero

Xero is user friendly, easy to navigate things. And they have useful updates quarterly. They make sure they step up their game every now and then.
Muresan
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero is the way to go. A very resourceful tool for accounting and financial management.

Reviewed on 4/11/2024

It has been a satisfactory overall experience with Xero. Getting to utilize Xero powerful functions...

It has been a satisfactory overall experience with Xero. Getting to utilize Xero powerful functions has helped us get a much better control over our financial activities. Xero also has enabled us to learn better and more efficient ways of handling our finances through accurate budgeting and expenses tracking.

Pros

The financial reporting features that provide eye-opening insights about where our organization stands financially. Xero has budgeting and expenses tracking tools that help us manage and properly utilize our financial resources. Xero has very advanced data security features that keep our sensitive financial data secure from unauthorized access. It offers outstanding bookkeeping tools that allows us to keep all financial documents and receipts organized for easier referencing.

Cons

Xero has exhibited no cons so far. All things about it are in perfect shape and there been no complaints about it.

DANIEL
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

xero software zero problems.

Reviewed on 19/11/2024

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now...

I have manage our Holiday Requests, Salaries, P&L, and quotations through XERO for over 3 years now and yet to have any issues with this platform. Salaries are all paid as expected and we can manage the business effectively because of this platform.

Pros

As a Director within my business, XERO gives me realtime information that allows me to manage the expectations of our shareholders using the accounting programme within XERO accounting reports.

Cons

The API feed to the banking page can often be slow and doesn't accurately show the latest figures. But as far as a quick glance goes this is an adequate tool.

Mike
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very agile for small businsesses

Reviewed on 28/10/2024

This software is very user-friendly and customisable. It is very good for small businesses to keep...

This software is very user-friendly and customisable. It is very good for small businesses to keep track of their quotes and easily convert those quotes into invoices to show a clear journey from quote to invoice to paid work completed.

Pros

You have the ability to create a quote, add your own notes and narrative, save templates, and convert quotes into invoices, all going directly to the customer and requesting them to pay using the method that makes sense for your small business.

Cons

Seemingly unable to set a budget limit for a project, attribute hours towards it, and to let you know once this has reached it's limit/not exceeded it.

Alexandra
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A.Nott Xero Insight

Reviewed on 6/11/2024

Pros

Xero makes it super easy to handle repetitive accounting tasks mainly billing and invoicing.

Cons

Since it suits my needs, I find nothing to dislike as at now.

Faye
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Xero Breakthrough

Reviewed on 8/7/2024

The Xero experience is nothing short of amazing! The user interface is very easy to navigate so...

The Xero experience is nothing short of amazing! The user interface is very easy to navigate so anyone can use it. There are various report that can be extracted to create various client reports. They have quarterly updates to keep up with the new trends and address new client concerns.

Pros

They have quarterly updates. Meaning, everything is up to par with what is latest in the market. It is continuously improving to help more more clients and target bottlenecks encountered in the operations. Plus the customer service is top notched :)

Cons

There are some updates that caused some hiccups in the payroll processing. However, all have been addressed.

Linet
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

What I Know About Xero

Reviewed on 5/10/2024

Pros

Xero for the past three years has been a game changer in AP, AR and GL automation.
It integrates with external CRM and ERP tools which advance capabilities.

Cons

Lack of CRM tools is the only drawback but it integrates with external applications.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A versatile accounting tool with low overhead

Reviewed on 18/10/2024

I use Xero daily on my job. It is a very flexible tool, especially for startups. You can set up a...

I use Xero daily on my job. It is a very flexible tool, especially for startups. You can set up a company in minutes if you know what you are doing. A nice tool overall, up to a mid sized company.

Pros

Easy to use, company set up is fast, can be used in many different countries, flexible, good for startups in their earliest days. Very flexible chart of accounts allows you to make any kind of setup you like.

Cons

Regionalization for some countries with complex VAT is not great (Portugal, Serbia). Sometimes it is hard to reconcile invoices with bank statements.

Grace
Overall rating
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Xero: Remarkable Tool for AP and AR Automation GURU

Reviewed on 24/9/2024

Pros

I am able to save time by automating accounting tasks with Xero.
Paying vendors ahead of time is another great aspect about Xero.

Cons

Mobile application works perfectly lit but it hangs when it is processing tons of invoices.

Temitayo
Overall rating
  • Industry: Arts & Crafts
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most Widely Used Online Accounting Tool at NCAC

Reviewed on 19/9/2024

Pros

I give thumbs up to the fact that Xero has a super easy to use mobile application which has all features available on cloud apps.
I mainly use it to draft, create, customize and send invoices automatically to vendors.

Cons

For nearly three years now, I have not come across any overwhelming aspect on Xero.

Jeff
Overall rating
  • Industry: Oil & Energy
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Best for experienced accountants.

Reviewed on 11/10/2024

Easy to setup. We never had trouble with Xero. We liked being able to easily customize reports.

Easy to setup. We never had trouble with Xero. We liked being able to easily customize reports.

Pros

Easy, simple interface. No multi-layer menus or hard-to-find commands. Easy to find options and customize.

Cons

The product is meant for more advanced accountants. It doesn't lead you through accounting procedures like QuickBooks. Xero is meant for experienced accountants.

Nelly
Overall rating
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Xero in Real Estate Accounting

Reviewed on 19/9/2024

Pros

I use Xero as QBO alternative. As Real Estate Agent, I am able to save time by automating repetitive accounting tasks.

Cons

It requires to be integrated with CRM and ERP tools due to lack of some features.