ZoomInfo SalesOS Reviews

The ZoomInfo platform is super user friendly. The UX is very intuitive and easy to learn. We primarily use ZoomInfo for exporting lead contact information into our Salesforce CRM. We also enable alerts on target accounts to give us up-to-date information on the account that we use in outreach—keeping us relevant in our personalized communications to leads.

Not a major pain point, but the integration with Salesforce does not use "fuzzy" logic. For example, if I am exporting a lead to an account that already exists in our Salesforce, but the account name in ZoomInfo differs slightly from what is in our Salesforce CRM, the accounts will not match. For example, an account might be named "Acme Inc." in ZoomInfo but we may have the account named "Acme" in our Salesforce. This will not pick up as a match, and then we will have to search for the Account, otherwise a new account will be created, creating a duplicate record.

Software is very easy to use, it integrates with all of the most popular sales technology tools like Salesforce, Linkedin, Outreach and etc. The best thing about Zoominfo is their largest database of companies, contacts in the United States.

Like with all similar tools, sometimes data is inaccurate, outdated or there is no data at all. Moreover, their support is very slow and not very helpful. Moreover, the data quality in Europe is poor, we need to use another tool (Congism) for Europe.

Integration with LinkedIn and Bullhorn. Robust and largely accurate contact info. Great for sales prospecting.

no major issues - great product. Occasional glitch with the Chrome extension.

ZoomInfo is a very solid product and their service offerings are ever-expanding. I think they realize that they have been the major player in the market for a while now, however the market is starting to catch up, so they are adding new features, focusing on what their customers want and features they will utilize in order to offer them or better product and more streamlined system.

The system is very expensive and the data accuracy is not the best. These are really my only two complaints. Although they are big ones, you will find the same issues with data in any provider you go to, no matter their claims. Some will be better than others, but then they will be lacking in other areas.

Contains probably 80%+ records that have email address and/or direct dials. It is way more accurate than the data offered by other providers. Their accuracy is in line for what it should be, especially in today`s economy with unemployment being so low, and employee churn being so high. Despite these factors, I`d say their overall data accuracy is easily north of 70 - 75%, even with the above-mentioned data decay (which exists no matter what vendor you consider).

One other tool that helps to narrow down the list of contacts in a larger organization, is to search with filter to find only recently verified contacts.

It`s a little pricey, but there`s a lot of value too. The only other criticism is that unless you pay for a large number of "points" (contact that you can download in bulk) you are relegated to copy and paste at the individual level. It`s a bit cumbersome (by design), but I have used it as-is for years, without the additional credits.

The accuracy of the data. Zoominfo has more direct dials, including cell phone numbers and desk extensions, than any contact database on the market.

Zoominfo also provides emails for just about all of the contacts in it's database and does a good job of verifying/updating these contacts/emails regularly.

Zoominfo has very detailed data across all firmographics, but their employee count for small businesses (between 5-15 employees) is often inaccurate. For instance, in populating a list of companies with 10 or more employees, a lot of those 10-person companies may only have one or two... Not a big deal, in considering their accuracy for companies with over 20 employees and all the other pros.

It use to be a 'steal', but the pricing has continued to increase since Discoverorg purchased it. Still a very reasonable price for it's value, but it is becoming frustrating as the costs continue to increase significantly. They have a minimum, which amounts to ~$5,000/yr, which makes it inaccessible to individual users.

with ZoomInfo, I like that I can get notifications about the companies that I care about and what they are doing. That allows me to strategize what I want to do and who I need to reach out to to. And when I do my outreach, I know what I need to say with my messaging that will cut through the noise and get a response from my buyer.

Because there is so much you can do with ZoomInfo, sometimes the software is a bit hard to use. It really does take time to set it up properly, otherwise it's just another too-powerful, often clunky solution in my tool kit.

it's accurate, the database is big, very easy to work with a very reliable, very good support

its is less accurate for EU leads, its pretty expensive

I would say it is very easy to use when it comes to the best thing about ZoomInfo. The intent tools are great and help in finding out up to 6 topics per account. The UX are good. The chrome extension is good that helps in visiting any website and finding out the contacts within that company.

The data that we have been getting is inaccurate, we have contacted Zoominfo a few times and they said that they check data every 6 months, in 6 months people do change jobs which results in high bounces. Secondly, it is very expensive, whereas competitors offer great pricing (Cognism, etc). I mean the idea of it is really great but in reality, it is not the most recommended tool.

1. It is very easy to use2. Great interface with many features3. Excellent buyer intent data 4. Good integrations for import/export data

1. Very expensive2. Data gets verified every 6 months (We get many bounces)3. Support is gone once the contract is signed (Beware of auto renewals - they will take you to court if you don't pay after auto-renewal)

Salesforce integration, availability of contact data (emails and phone numbers), easy to search and enrich lists of records, chat support. . I also like that it has a Chrome plugin that enables the user identify companies through their website or LinkedIn profile

The data is not always the most up to date (moreover regarding current company where a person works for). Also, it doesn't track job changes. A search for specific department would be nice too.

Receive real-time streaming buyer intent signals to be the first company to contact the lead and win their business

Platform is a sizable investment for the real-time streaming buyer intent signals

Most impactful feature of ZoomInfo I would say is its contact and company database which is not only filled with millions of records but also very very accurate. And to top that, they have scoops, and org chart which clearly tells us signals of any new activities going on in our target companies. And all of this delivered to our inbox every day or as new feeds so we dont need to specifically search for the,
Product was very easy to set up, implement, self-train and use consistently.

There are few features within ZoomInfo-SF integration wherein some of the field values in ZoomInfo are not customisable and thus we have to do a small bit of workaround to get that integrated with SF. Moreover, I would love if the contacts export limitation is increased (without extra charge) or made free to sue just like their legacy platform.

The ease to use the software is what I liked best. Zoominfo is great.

Training videos/information needs to be meatier. It's cool but lacks some meat.
Engage is in its infancy compared to other software programs out there.

I don't know what I would do without Zoom. This came up at our company conference. A necessity for remote work.

Zero qualms. I used to experience some issues with recordings, but they seemed to have fixed that as I haven't experienced that in months now.

ZoomInfo SalesOS is unlike any other software I've used! Gone are the days of spending countless hours searching for leads or contacts manually...Simply use SalesOS to get a whole database of relevant info quickly and safely. Other than the great concept of ZoomInfo in general, and the great info you can get from them, I have to say the thing I like the most is their customer service. They are very attentive and available to help you make sure you get the most out of the platform.

I honestly don't have anything really negative to say about ZoomInfo Sales OS! If anything, it can be a little confusing at first because they have many different pricing options and packages to choose from. But fear not! If you need help deciding what's best for you business, their great customer service team will guide you every step along the way.

I have used many tools similar to ZoomInfo, but none are as accurate and detailed as ZoomInfo. I'm in a sales role, and spend many hours prospecting into companies to find accounts, titles, use cases, etc. that our product can help solve their use cases. ZoomInfo lets me filter very specific parameters for my searches and has lead to the most accurate information, which gives me great lead conversion.

I haven't had any issues with ZoomInfo, if you don't have the budget for buying more of their 'tokens' then it can be hard to pull mass amounts of contacts for events or general prospecting. But, it is worth every penny for our sales team.

I like the scoops and Intent section very much. Scoops and Intent Signals helps us to find out most relevant and needy business via good leads and companies. It is very easy to use scoops and Intent section to prepare the companies list or contacts list. It helps a lot to our company

The companies and contacts database of Middle East (MENA) and APAC region is very less as compared to other regions. Most of the contacts does not have direct or mobile numbers so we are facing difficulties to connect with prospect or targeted customers of those region. All other is set.

Zoominfo is really easy to use as a prospecting tool that connects well with Salesforce CRM on your day to day prospecting activities.
in other words as a simple tool to do all of the sales team's pre-work prior to a call, it definitely does what it says on the tin plus it has great filters.

the contact data is decent in the US but for foreign companies (EMEA or APAC) it's actually not that great.
in addition, that price is a bit too high for what the product does.

This is the best data content software in the industry. Easy to use and look data up

The software is very expensive. You pretty much get what you pay for

Their data is pretty good. Not better than some of the other competitors on the market but it did the job.

- Unexpected evergreen clauses in contract that I was not able to cancel my contract despite reaching out A MONTH before the contract renewal
- Non-responsive sales reps / AR team when dealing with a contract issue trying to reduce the size of my contract before the renewal
- Now being collected for an amount larger than my original contract claiming I didn't reach out to the specific email that was in my contract

The ease of using ZoomInfo has been a game changer. It is very efficient to use especially once you download the plug-in on Google Chrome. It takes little to no time to find the information I am looking for.

The biggest con is the amount of times that numbers either aren't on there or are wrong numbers. I have dialed and got siblings, spouses, and other family members along with completely wrong people. It makes for an awkward phone call.

The ease of use has to be the best part about Zoominfo. There is nothing complicated or difficult to understand about its features and functionalities. The tool can be navigated well through different sections and sub-sections.

Some details are not up-to-date. For example, some companies' revenue, headquarters, employee list and such details are either wrong or old or missing.

My favorite part is access to cellphone numbers. In a pandemic world, your best chance to reach a prospect is on their cell. Having the option to call that number makes all the difference.

Their data is not perfect. I’ve called people before at a company only to find out they were dead (for 2 years)! That being said, no other service has data as accurate as theirs. You just have to know it’s not perfect.

the thing i like most about zoominfo is the ease with which i can use this tool.
I use this tool to connect to my possible prospects and get valuable information about them and there company.
It is very very to use and also helps us to make lead lists and contact them accordingly

the data extraction from zoominfo can be made more easy.
Sometimes the data is outdated but is correct in most of the cases