Boulevard Reviews

Online booking and scheduling appointments

The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.

Boulevard is completely intuitive and the software is simple yet detailed in all the right places. I own a hair salon and have been doing hair for 23 years, let me with all honesty say that Boulevard has 100% made my life so much easier. The experience for my clients is second to none, they are all raving about how much better this software is than any of our previous ones. I can not say enough positive things about them! The customer service is absolutely extraordinary and they respond to any of our questions immediately. It has a feel like you are asking a friend to help you, so patient and there was always a familiar quality throughout the entire customer experience for us. We love supporting small businesses however we do not want to be someone's guinea pig...with Boulevard we can completely trust in their expertise and never worry.

Seriously we love them. The only issue is that we have is we wish we could see what source each stylists clients pay for services for example: who pays cash, check or credit card and how much of each. It only shows sales and does not break it down. Other than that we have nothing negative what so ever to say!

Easy to use platform that has most of the features we need to operate our business. The UX is very well designed. Reporting (beta) is super helpful and easy to understand. Incredible client support starting with the initial demos and sandbox followed by the flawless integration and absolutely the ongoing support of [SENSITIVE CONTENT HIDDEN], who is so incredibly knowledgeable and helpful. Our company feels incredibly supported by the BLVD team.

I think we will always have some suggestions for the BLVD team because our infrared sauna business is a bit different from the salon businesses that the company has focused on.

This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.

The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.

The ability to seamlessly book appointments online via our own book now button. The ability have a complete cloud based service.

The mobile app doesn't allow you to have all the functions as the website

Very easy to use. Great support staff.

More included without having to purchase separate.

BLVD is a great booking system for so many reasons. First and most importantly their team is incredibly responsive and helpful. Their help chat is perhaps the best on any platform that I use. Our rep is also always there to help us by answering questions or taking product requests. The platform is also pretty user-friendly and intuitive. BLVD is actively working on improvements + developments, so I look forward to seeing where they go next.

There are certain functionalities that are frustrating to our employees + our clients. For example the booking flow can feel stiff, and we are still not set up to have our clients have client profiles that they can log into and view their data in. On the internal side, sometimes there are processes that we have to do manually that I wish could be automated - pulling certain reports for example.

My favorite things about BLVD would be how easy it is to view appointments. I love how you can color coordinate per each employee when looking at the calendar. At the salon location I use it threw, I am able to view all 3 locations without having to log into another program.

The only thing I have had an issue with through BLVD would be seeing past services on the main screen when rescheduling an appointment, and if you are looking at a certain date on calendar it will go back to "today" when you refresh the page.

I love having our own rep that is familiar with our company and our needs. [SENSITIVE CONTENT HIDDEN] is amazing!!

Feature not able to have forms submitted before checkout.

The system is very easy to use. I love the simplicity of it and that everything we need is build into the system itself such as the paperwork for clients and messaging the clients as well!

That sometimes it does not connect to our iPad for the checkout system and we have to keep refreshing the page.

User friendly, not a lot of glitches, well organized.

Needs a few changes in order for it to work best for our business.

BLVD is head and tails above Booker where we came from. Easy to use and they value their clients and take amazing care of us!

In my eyes there are no cons to joining BLVD, I am completely satisfied.

Very easy to customize to your business and adjust as needed.

Some clients are able to get sound custom appointment times. This may not be intentional in their part but it does a disservice to them when we actual need more time for the service they request.

I like that is is easy to view and make adjustments. The app is very clean and clear. I also like that it works with both Apple and Android phones.

I have no problems. Everything is great.

The ability to text within the system is great

The data migration errors; inability to easily audit clients and review information; security issues where users randomly switch throughout the shift or clocks in the wrong person (not logged in) causing payroll issues; inaccurate reports; ability to manage other businesses orders and memberships without their permission; payment processor was using incorrect name on merchant statements, causing disputes from clients and extra charges; we have to use a separate system to process gift certs; list goes on...

User friendly and i liked the fact that booking you stayed on the website

Mobile app is not as efficient as desktop, booking button did not work with go daddy and that was a pain

Love how easy to use the software is! It’s fast and appreciate how quick it updates!

There really isn’t much, except that you have to update the software before continuing

Emojis that you can set to customers. Texting system.

Booking appointments and navigation check out system way more complicated than Booker and takes too many steps to complete an order. Membership discounts to products not automatically applied in most cases like it is supposed to. Cannot automatically add gift card amount to total, need to type specific amount that is on GC first. If I text a customer I cannot see their reply or go back to that log.

The amount of features built into the software are above par to the similar salon softwares. They are always taking requests and adding features that help salons run the best services.

Can't think of any cons at the moment. They have thought of the best.

Very user friendly. Booking for clients and the front desk staff is a breeze. In-app texting lowers the time staff spends confirming appointments in a high volume shop.

Customizable reports need to be expanded. They are currently hard to customize for results, and multiple reports need to be created and combined outside of Boulevard to achieve the desired results. The random booking algorithm is confusing and does not produce random results. Currently lacking options for Apple pay and Google pay. Could you more options for 3 party integrations such as NPS scores. Service providers and be created at a brand level but need to be customized at each shop level for services (i.e. length, service types available). This makes it time-consuming and leaves the possibility of error if a service provider works at multiple locations.

Easy for my
Clients to make appointments and easy for me to share with them.

I wish I could look at my entire month at once, also see the tip left if they leave one. Also I wish it would show the products the client as bought in the past. When I get notifications about an appointment being booked o wish it would say what they booked.

Modern and streamlined compared to STX. Online booking is user friendly.

There are things about boulevard that aren’t compatible with independent stylists working in a rental salon. There is no way to checkout a client and receive payment at station, only at main front desk. There is no way to have clients put a cc on file when booking appointment online unless the whole salon adopts that policy. Boulevard splits tips applied to a ticket with 2 providers even when service provider was taken off due to alternative payment taken. Appointment deposits are confusing to apply when a second service provider is on the ticket and also product purchase. The breakdown from boulevard account payouts are confusing and far less superior to square.

I like how clear it is to see schedule . Also I appreciate how easy it is to customize times for specific appointments

I don’t like how long it takes to upload the current performance chart. When I’m done with a client it takes awhile to update my sales $$$ and it’s frustrating

It runs smooth and very organized and easy to use.

Nothing at the moment. Everything
seems to be running smoothly so far.

I like that you are able select the times of your appointment’s and that you are able to block of the time for when you do not have appointments! I also like that it shows a list of the names of your clientele and can see either who liked your service and who didn’t like your service.

I think the timing should be set at 15 or the 30 mark and count the time of the services instead of putting the time manually.