Boulevard Reviews

Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.

Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.

Integrated text messaging and payment processing is a life saver. Online booking has changed how our business operates in a good way. Love the customization options for users including their preferences for online booking or clients timing. Customer service is timely and friendly which is a huge plus over our previous software.

Reports could definitely be stronger. The beta options are nice, but often time out before they are able to deliver the real data. Would like some of that to be focused on stronger in the future. There's a lot of work arounds for some things - example, if you want to split a tip after a transation, you have to refund and then run again instead of allowing that to just be done on the ticket. Most things allow exporting to excel, but random things, like purchase order, do not, which woul d be extra helpful. Wish there was more info available for our stylists who use their mobile app.

We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.

Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon. That said, the credit card processing fees are very competitive already.

By far the single most important feature of Boulevard it the integrated messenger. Being able to communicate so easily over text with clients, and have them use the same telephone number as the salon, has helped us to take our customer care to a new level. We have been praised by numerous guests on how well we have communicated with them through this COVID-19 crisis and lot of this is down to our ability to message clients so easily.

Second to this is how easy Boulevard is to use. The single User Interface (UI) has been designed and built from the top down, focusing on the customer experience first versus being built by engineers from the bottom up. Boulevard doesn't pull together multiple pieces of software and features to give the veneer of a complete solution as others in the market do. They focus entirely on ensuring no matter what they do, the experience for my customers, both external (clients) and internal (technicians) is stellar.

Boulevard is well aware that they are not as comprehensive as others in the market and that is OK. Could reporting be better? Yes, and that's why they now have a new Beta Reports feature allowing us to test a much more flexible reporting tool. Could there be more integrations with payroll and accounting companies? Of course, but they are focusing on expanding those integrations once they are happy that they can generate the right report data to pass across. I am happy to be patient because the support I get today shows me how much they care about their clients needs and they will get to adding the features in time.

Boulevard is intuitive, myself and our staff picked it up quickly. The reporting is much more detailed and customizable than what we had worked with before.

Transitioning was slow and a bit tough at first, but all data was eventually added and correct.

It's elegant, intuitive, easy to use, and has everything we could possibly need. Clients don't have to login anywhere online or register to make an appointment. From what we've come across, when clients have to create an account online just to make an appointment, it causes a drop off since it's too many steps.
Reporting is detailed and easy to understand, unlike other salon software programs. Customer service is also the best, we have 1 rep we work with and can call them up anytime if we need help.

Needs email marketing within the platform. Right now we can pull a list of emails in the software and filter by locations, appointment type, stylist, etc. but it'd be nice if we could create the email directly in the platform.

Ease of communicating to the company is top notch! The program is simple, clean, and easy to use. Transition from the other software we used was painless. Booking app and staff app is great! Integrated CC processing is amazing as well.

A few reports could be added, online booking features could be a bit cleaner.

How it is the most functional and modern software for my industry. Boulevard has simplified so many frustrating features we had to work through with other booking softwares, plus our clients have complimented how easy it is to use online booking.

The reports can be tricky to navigate and sometimes it can be slow but it resolves itself or If i need help I use the Help Chat service and any questions I have get resolved within minutes.

Thank you Boulevard for creating and operating a system that is very user friendly. The communication with customer service and help staff has been fabulous, and the ease of the system has helped our efficiency in great way!

Not finding it sooner! I love boulevard and so does our entire staff.

I love being able to customize and build my own reports to build specifics for all my staff!

There were some growing pains at first - but getting worked out daily!

Boulevard is leaps and bounds ahead of our previous booking platform! The best part is the features are far more user friendly and much simpler UI.

At this time there are relatively limited out of the box reporting features which can be challenging the pull the information we're looking for at times.

Boulevard is extremely easy to use. Its features help me to book and cancel appointments for clients easily- with no hassle. I also like how Boulevard says which one of our employees scheduled an appointment. This helps us sort out any scheduling issues. Additionally, the automatic confirmation texts are very useful in sending reminders to clients.

Once in a while, the website will be a bit slow due to the amount of users on the website. Nevertheless, it gets resolved fast, but it is something that needs a solution. Also, sometimes it will glitch.

intuitive system that is able to easily schedule appointments.

it is rather clunky, and screens do not update from one window (like the front desk view) to another, making this rather rodeos.

Everything from checkout to check -in is super easy! Everything works how you think it would and is a seamless machine.

To be honest, I least like how often the suggestions in the "submit an idea" box are taken into accountability. I've noticed some great suggestions, as well as, put some in myself but have seen little to no change.

I like that the software is geared to a younger generation. Its using modern looks and technology.

The engineering of the software is incomplete. I can tell they did not have actual users verify the functionality of the software before going live. There are a lot of little things, but imperative functions that do not exist with boulevard. This is how someone can tell its a brand new software. There are so many kinks that need to be worked out. The app especially is problematic, and offers no actual function of usefulness. The inability to view appointment details on the app (what service is requested), is especially frustrating. The app does not respond at all to touch. I'm not a programmer so I don't know what issue that would be.

I love Boulevard Booking Software because it makes salon life easier. The real-life support you receive is a highlight. It's user friendly and consumer friendly and it automatically upgrades it own software regularly. They are constantly working behind the scenes to make the software even more advanced. Could not live without it.

The only con is that I wish I had found this software sooner.

Its pretty user friendly!!!! I enjoy how aesthetically pleasing the website is

there is no client portal and its the most annoying. dont like you cannot just click a gift card - not user friendly you have to copy and paste from the profile.

Love that it’s easy to book my appointments for my clients on my phone with the app

With the newer phones that came out iPhone 12 it’s a little hard to press one of the buttons in the top corners.

Super easy to use and works effectively!

We're not able to have saved signatures for text messages. Unable to feature our salon address and phone number at the end of every message.

I like how easy the software is to use! It’s super convenient having it on the phone! I get updates and notifications in real time, which makes the work day much easier!

As a hairstylist I really like that I can see my totals, but the one thing that I can’t see are my tip totals.

I like the ease of putting in client notes and uploading pictures.

The delay in reporting when a sale is made can be frustrating.

Scheduling, booking and sales are all in one platform. Online booking is especially great

Scheduling of staff that’s not on online booking is sometimes challenging

Customers love the reminder Of appointments

Difficulty to change a Name a charge When a stylist accidentally put it under another stylists the system has the pervious person who did their hair she puts the color under her s but a haircut adds to another stylist Onced charged they couldn’t fix it so a ticket is owed to that stylist other wise it’s good .

Solid program with easy navigation throughout the program.

The scrolling up and down glitches in the treatment record. Sometimes after logging in i see my coworkers information instead of my own. I was logged into my file.

I like how easy it was to set up my employer account. I also like the modern template and how there is a web version and an app version.

I don’t like having to adjust each product manually to assign commission for it to a certain person.
Sometimes on a phone or iPad it was hard to toggle from view all to just me as the checkmark to make the switch wouldn’t register.