Boulevard Reviews

The customer service, messaging feature, ease of booking and checkout, and notifications. The program is very minimal and easy to use.

More reporting features would be helpful

The consistent customer service. No matter who helped you, you always received someone who was committed to solving your problem.

Not being able to have phone support was an adjustment but the chat and zooms are awesome to use. Just a different pace.

Scheduling is easy, text messages from the software platform, text reminders, helpdesk

Cost per text and email, Initial set up I didn’t receive all the information that I needed, and some charges and dysfunction were revealed

Very user friendly and always making great updates

Wish there were more options on the phone app version

Very client friendly and provider friendly!

I don’t like that I have to do a service add on for every injectable service at checkout.

I like how customizable everything is. With running a medical spa & a facial bar we have a lot of specific times / treatments. It’s so easy to create and edit everything! I also love that there is a place to submit requests for changes and new ideas!

The only thing I wish I could change is to make the appointment service modifiers assignable to employees! This is such a specific, weird request and it's in no way affecting how we operate on a day to day basis so I don't really care that much!

That is has all the features we need in one app. Online booking, retail, POS, texting, marketing, sales tracking, inventory...It does it all!

It's very easy to double book, overbook or book a service provider out of their availability.

Boulevard has a great onboarding team and customer service. Learning the program was easy because its intuitive and the support page is very helpful.

It is missing some things in the app for owners.

The easy scheduling for clients and how detailed notes can be made.

The app isn’t as easy to use. I cannot see client last names for booking.

Boulevard is extremely efficient. The site encompasses all the features our med spas use daily. Clients are able to self book, cancel, reschedule and call through this secured site. We especially love that boulevard has their own mobile pay device. Often times clients do have the physical credit card on them so these devices are useful to collect large payments.

There aren't many cons to Boulevard. The site truly has every feature a business owner could think of. It rarely ever goes down.

Very easy to learn and easy to book clients in!

Lack of knowledge when updates happen making it sometimes hard to navigate at first

Very many options and way to use!! Love when I’m notified when someone canceled or scheduled appts. I love the option to choose what notification you get.

When someone moves their sport out does not notify you who moved. So then you’ll have random opening in your schedule and i don’t know who was there. It would be nice to have a button to click to see who canceled or moved from that spot.

Easy to navigate. It was easy to learn and work with

no dislikes really. It helped with my business

The app is great I can check my booking from my cell
Phone

To much notification. But at the end is ok because we have the control

Boulevard is easy to use and makes my job as an esthetician more smooth

I am not completely satisfied with the look of the new update

Easy to use, user friendly interface, quick updates

N/a.

It's great it allows me to manage everything from scheduling appointments to the point of sale, very efficiently and without complications.

Well sometimes it has been a bit slow or not very responsive in solving my problems but there is always room for improvement.

This is the best booking software on the market. I highly recommend this product for booking, accounting, and managing your business. They have great customer service and are always available to help. Not to mention there online classes are great for teaching how to use the platform. It’s the apple of booking software.

Currently their app version for iPhone and android are not as sophisticated as their online platform.

Boulevard is easy to use for front desk and clinical staff. The multiple views and intuitive features make it easy to train new staff. It has a variety of business tracking tools that can be customized in many ways.

Customer service through the chat system is not the most versed. Does have infrequent times of "downtime" which can be disruptive to business flow.

This platform has significantly improved our customer relations for me. With built-in appointment management tools, automatic reminders, and a personalized interface, we've found our clients are more engaged and satisfied. The ability to personalize our communications has been an advantage, as we can create messages that fit our brand personality and the specific needs of our customers.

This is a very complete and sophisticated platform, so it can be a bit overwhelming at first to get familiar with all its functions and features. Although the support team offers excellent assistance and training, it still takes some getting used to with all the available options.

Extremely user friendly and simple. I love how easy the platform is to navigate around

Because it is new, there are some features I wish were present that I have suggested in the suggestion box. Such as assigning service providers to a room, merging two pre-existing appointments, etc