- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Payment and sales reporting does not meet expectations
Reviewed on 5/1/2021
I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.
Pros
Online booking and scheduling appointments
Cons
The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Finally, a software that makes my business run better!
Reviewed on 17/12/2020
Love the customer chat in real time. Love the training they provide for new employees no matter when the hire is. They hold our hands throughout the entire boarding process and never let go. I feel as though they care about my business as much as I do. Consistent in every way. Worth every cent. I will never ever leave Boulevard. Partners for life.
Pros
Boulevard is completely intuitive and the software is simple yet detailed in all the right places. I own a hair salon and have been doing hair for 23 years, let me with all honesty say that Boulevard has 100% made my life so much easier. The experience for my clients is second to none, they are all raving about how much better this software is than any of our previous ones. I can not say enough positive things about them! The customer service is absolutely extraordinary and they respond to any of our questions immediately. It has a feel like you are asking a friend to help you, so patient and there was always a familiar quality throughout the entire customer experience for us. We love supporting small businesses however we do not want to be someone's guinea pig...with Boulevard we can completely trust in their expertise and never worry.
Cons
Seriously we love them. The only issue is that we have is we wish we could see what source each stylists clients pay for services for example: who pays cash, check or credit card and how much of each. It only shows sales and does not break it down. Other than that we have nothing negative what so ever to say!
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Satisfied With Blvd
Reviewed on 18/12/2020
Pros
Easy to use platform that has most of the features we need to operate our business. The UX is very well designed. Reporting (beta) is super helpful and easy to understand. Incredible client support starting with the initial demos and sandbox followed by the flawless integration and absolutely the ongoing support of [SENSITIVE CONTENT HIDDEN], who is so incredibly knowledgeable and helpful. Our company feels incredibly supported by the BLVD team.
Cons
I think we will always have some suggestions for the BLVD team because our infrared sauna business is a bit different from the salon businesses that the company has focused on.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A league above the rest
Reviewed on 18/12/2020
Overall, the company is very happy with Boulevard. We have evidence that the platform will only continue to improve as it takes into consideration customer suggestions. It is evolving beautifully.
Pros
This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.
Cons
The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.
- Industry: Cosmetics
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most innovative & functional salon software on the market
Reviewed on 6/1/2021
It's fantastic. It's the best in the industry and I've researched all of them. They're progressive in the sense that the software will continue to expand its features. Which in turn makes it easier for all of my staff and the clients to have the best experience possible.
Pros
The ability to seamlessly book appointments online via our own book now button. The ability have a complete cloud based service.
Cons
The mobile app doesn't allow you to have all the functions as the website
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support staff
Reviewed on 5/1/2021
Great
Pros
Very easy to use. Great support staff.
Cons
More included without having to purchase separate.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love working with BLVD + excited to see them grow
Reviewed on 24/6/2020
Pros
BLVD is a great booking system for so many reasons. First and most importantly their team is incredibly responsive and helpful. Their help chat is perhaps the best on any platform that I use. Our rep is also always there to help us by answering questions or taking product requests. The platform is also pretty user-friendly and intuitive. BLVD is actively working on improvements + developments, so I look forward to seeing where they go next.
Cons
There are certain functionalities that are frustrating to our employees + our clients. For example the booking flow can feel stiff, and we are still not set up to have our clients have client profiles that they can log into and view their data in. On the internal side, sometimes there are processes that we have to do manually that I wish could be automated - pulling certain reports for example.
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User Friendly Software
Reviewed on 29/12/2020
Overall, BLVD is easy to use and is clean cut and fast!
Pros
My favorite things about BLVD would be how easy it is to view appointments. I love how you can color coordinate per each employee when looking at the calendar. At the salon location I use it threw, I am able to view all 3 locations without having to log into another program.
Cons
The only thing I have had an issue with through BLVD would be seeing past services on the main screen when rescheduling an appointment, and if you are looking at a certain date on calendar it will go back to "today" when you refresh the page.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best customer service
Reviewed on 18/12/2020
Pros
I love having our own rep that is familiar with our company and our needs. [SENSITIVE CONTENT HIDDEN] is amazing!!
Cons
Feature not able to have forms submitted before checkout.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard is just what our business needed
Reviewed on 18/12/2020
Overall I would highly recommend Boulevard especially for a spa or salon environment. VERY user friendly and the support from the Boulevard team is top notch.
Pros
The system is very easy to use. I love the simplicity of it and that everything we need is build into the system itself such as the paperwork for clients and messaging the clients as well!
Cons
That sometimes it does not connect to our iPad for the checkout system and we have to keep refreshing the page.
- Industry: Medical Practice
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great system
Reviewed on 17/12/2020
Pros
User friendly, not a lot of glitches, well organized.
Cons
Needs a few changes in order for it to work best for our business.
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Couldn't be happier with BLVD
Reviewed on 18/12/2020
From start to finish BLVD has been professional and responsive.
Pros
BLVD is head and tails above Booker where we came from. Easy to use and they value their clients and take amazing care of us!
Cons
In my eyes there are no cons to joining BLVD, I am completely satisfied.
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Made Simple
Reviewed on 29/12/2020
Very positive. Easy to customize. Easy to change, if you change, add or remove the way your business operates.
Pros
Very easy to customize to your business and adjust as needed.
Cons
Some clients are able to get sound custom appointment times. This may not be intentional in their part but it does a disservice to them when we actual need more time for the service they request.
- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Works well
Reviewed on 17/12/2020
It has been a great transition for me.
Pros
I like that is is easy to view and make adjustments. The app is very clean and clear. I also like that it works with both Apple and Android phones.
Cons
I have no problems. Everything is great.
- Industry: Alternative Medicine
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
It needs lots of development
Reviewed on 17/12/2020
We were mandated by our franchise to move from Booker, a very robust and user friendly system, to boulevard. Boulevard costs three times more than Booker (went from $150/mo to $550/mo) and is not ready for us and our needs. We have lost clients and staff due to frustrations with this system, and we are paying more than ever in a year where funds are tight and revenue is low.
Pros
The ability to text within the system is great
Cons
The data migration errors; inability to easily audit clients and review information; security issues where users randomly switch throughout the shift or clocks in the wrong person (not logged in) causing payroll issues; inaccurate reports; ability to manage other businesses orders and memberships without their permission; payment processor was using incorrect name on merchant statements, causing disputes from clients and extra charges; we have to use a separate system to process gift certs; list goes on...
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Aesthetically Pleasing
Reviewed on 17/12/2020
Pros
User friendly and i liked the fact that booking you stayed on the website
Cons
Mobile app is not as efficient as desktop, booking button did not work with go daddy and that was a pain
- Industry: Cosmetics
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great
Reviewed on 22/12/2020
Pros
Love how easy to use the software is! It’s fast and appreciate how quick it updates!
Cons
There really isn’t much, except that you have to update the software before continuing
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not Great
Reviewed on 17/12/2020
Not as good as promised.
Pros
Emojis that you can set to customers. Texting system.
Cons
Booking appointments and navigation check out system way more complicated than Booker and takes too many steps to complete an order. Membership discounts to products not automatically applied in most cases like it is supposed to. Cannot automatically add gift card amount to total, need to type specific amount that is on GC first. If I text a customer I cannot see their reply or go back to that log.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and Feature Heavy
Reviewed on 22/12/2020
Pros
The amount of features built into the software are above par to the similar salon softwares. They are always taking requests and adding features that help salons run the best services.
Cons
Can't think of any cons at the moment. They have thought of the best.
- Industry: Fine Art
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly.
Reviewed on 13/11/2020
Pros
Very user friendly. Booking for clients and the front desk staff is a breeze. In-app texting lowers the time staff spends confirming appointments in a high volume shop.
Cons
Customizable reports need to be expanded. They are currently hard to customize for results, and multiple reports need to be created and combined outside of Boulevard to achieve the desired results. The random booking algorithm is confusing and does not produce random results. Currently lacking options for Apple pay and Google pay. Could you more options for 3 party integrations such as NPS scores. Service providers and be created at a brand level but need to be customized at each shop level for services (i.e. length, service types available). This makes it time-consuming and leaves the possibility of error if a service provider works at multiple locations.
- Industry: Cosmetics
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review
Reviewed on 29/12/2020
Pros
Easy for my
Clients to make appointments and easy for me to share with them.
Cons
I wish I could look at my entire month at once, also see the tip left if they leave one. Also I wish it would show the products the client as bought in the past. When I get notifications about an appointment being booked o wish it would say what they booked.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
New to boulevard
Reviewed on 18/12/2020
Pros
Modern and streamlined compared to STX. Online booking is user friendly.
Cons
There are things about boulevard that aren’t compatible with independent stylists working in a rental salon. There is no way to checkout a client and receive payment at station, only at main front desk. There is no way to have clients put a cc on file when booking appointment online unless the whole salon adopts that policy. Boulevard splits tips applied to a ticket with 2 providers even when service provider was taken off due to alternative payment taken. Appointment deposits are confusing to apply when a second service provider is on the ticket and also product purchase. The breakdown from boulevard account payouts are confusing and far less superior to square.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Honest review
Reviewed on 29/12/2020
It’s okay. Just seems newer and not fast fast to update
Pros
I like how clear it is to see schedule . Also I appreciate how easy it is to customize times for specific appointments
Cons
I don’t like how long it takes to upload the current performance chart. When I’m done with a client it takes awhile to update my sales $$$ and it’s frustrating
- Industry: Cosmetics
- Company size: 501-1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard is great!
Reviewed on 17/12/2020
Excellent!
Pros
It runs smooth and very organized and easy to use.
Cons
Nothing at the moment. Everything
seems to be running smoothly so far.
- Industry: Cosmetics
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard
Reviewed on 2/1/2021
It is a really nice site and good planner for you business.
Pros
I like that you are able select the times of your appointment’s and that you are able to block of the time for when you do not have appointments! I also like that it shows a list of the names of your clientele and can see either who liked your service and who didn’t like your service.
Cons
I think the timing should be set at 15 or the 30 mark and count the time of the services instead of putting the time manually.