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222 Reviews
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Top-tier salon management solution that continues to improve
Reviewed on 12/11/2020
We are very happy with our switch to Boulevard. Migration went very smoothly, we got up and running with minimal problems, support has been great since day 1. The only issues we've had have been or are currently being actively worked on in product cycles. Our day-to-day is much smoother than previous solutions, we love being on Boulevard!
Pros
Intelligent booking and client-specific service timing has saved us countless hours at the front desk and increased our service revenue 10%+. The calendar and schedule are very easy to use, our new front desk staff is trained up in half the time as previous software. The integrated booking widget that lives on our site is wonderful for preserving a fluid brand experience for clients booking online.
Cons
Add-ons for advanced features can start to add up on top of an already higher base price, and the cost to migrate from an another product can get very high (though if you are good with Excel you can prep migration sheets yourself and save a lot like we did). Reporting was initially a weak spot but has been continuously improved over the past year and is nearly at parity with our previous solution.
- Industry: Consumer Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best POS Software!
Reviewed on 19/11/2020
Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!
Pros
Boulevard software is very user friendly, easy to use & convenient! It has reduced the duration of front desk trainig. It has also made the managers that are behind the chair, have a very enjoyable experience. I
Cons
Some of the items that seem like they should be easy to customize, are in face a little more. It makes sense when you realize that the interface is for all users and not just your specific location (s).
Reasons for Choosing Boulevard
Shortcuts was outdated, slow & problematic. On Saturdays (the busiest day of the week), the server computer that would host all data, could potentially go down. You would then be stuck performing offline transactions & having to complete transactions twice!Switched From
Shortcuts- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Boulevard
Reviewed on 27/9/2021
It’s a new software so it’s expected but I think a lot of things could of been better over the years. Lots of new updates to keep current and trendy but with that comes a roller coaster of trial and error. With that being said old tech should be easy but isn’t.
Pros
Seamless booking appointments online for clients and in person.
Cons
Glitches … a new one every week! As a business owner you don’t have the time to make customer support tickets and figure out how to do workarounds more often than not. But I guess that’s how it is with these softwares.
Alternatives Considered
MeevoReasons for Choosing Boulevard
Securing credit card info for internal and external wasn’t easy and lack of promises kept.Switched From
BookerReasons for Switching to Boulevard
They claimed they had an easy on boarding with Booker clients and offered incentives to do that.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So happy with Boulevard!
Reviewed on 22/9/2021
It has been exceptional because of the excellent service. Couldn't be happier.
Pros
I LOVE the customer service. Your team is so accessible and on top of things anytime I've had a concern. Thank you so much. I know I'm one of the first users - I am so grateful you let me stay on.
As a close second, I like the look of the design and the way it integrates with my existing site. The style and functionality together are unlike anything I've seen. It gives my booking interface a sophisticated look that aligns with my brand.
I have nothing but positive things to say about you all!
Cons
There are times when the software doesn't sync well with my google calendar. In particular, my google cal events don't show on the Boulevard calendar. There were a few occasions where I was double-booked. But I have been double-checking those on a regular basis to avoid that from happening again.
Reasons for Choosing Boulevard
One of the Boulevard employees is a friend of mine. It was word of mouth.Switched From
Acuity SchedulingReasons for Switching to Boulevard
The personal connections, the customer service, and the overall look/style of the site. It is better than anything out there I've seen.- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boulevard: bang for your buck that keeps on growing
Reviewed on 21/9/2021
Boulevard has been overall incredibly beneficial to our business. It’s combined more than one program that we were using before for less than the cost, and gave us many new added features.
Pros
Coming from using a combination of Rosy for salon scheduling and booking, Zingle for text messaging, and a third party payment processor, finding boulevard and finding out that all of these features were built in was a no brained. The system is colorful and aesthetically pleasing, the the customer support team is usually quick to answer and assist any comments, questions, or concerns. The dev team regularly adds new, requested features. The mobile app has been great for our staff to keep track of their days and know when their clients have arrived or booked keeps them on track.
Cons
Some features that we are waiting on for boulevard to implement feel like they should’ve been included with the base software, such as letting staff see their tips on the mobile app. Sometimes customer support just doesn’t get the problem you are having, and it feels like you’re explaining it over and over. The software has yet to be down, but sometimes the POS has moments of glitchy-ness. Inventory control could use a little clarification and could be streamlined.
Reasons for Choosing Boulevard
It was a cheaper option to switch to boulevard, and it allowed us to use the same phone number we had for our landline for our text number as opposed to a different number via zingle. Rosy was also outdated and customer support was severely lacking.Reasons for Switching to Boulevard
Boulevard’s demo sealed the deal. It checked all the boxes.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boulevard is expensive, but worth it
Reviewed on 20/9/2021
Boulevard is super-stable, slick, and easy to use as a POS ANDscheduling system. It saved us tons of hassles with Booker and Zenoti in terms of confusing interfaces and over-built functionality (Zenoti), and system instability/glitches (Booker). Boulevard's POS system and iPad app is also very slick and integrates very well with the software, which is more than we could say for Zenoti and Booker as well. Boulevard is expensive, but as a small business owner, time is money, and it saved us from a lot of headaches we were having with other scheduling/POS solutions.
Pros
Excellent UI and ease of use. Thorough onboarding and customer support. Feature-rich and well thought-out functionality for salon owners operating at any scale. Hardware and software is stable and reliable.
Cons
Boulevard is an excellent product, but you gotta pay for it!
Alternatives Considered
Square PaymentsReasons for Choosing Boulevard
instability, unreliability, lack of necessary functionalityReasons for Switching to Boulevard
group booking features, tip splitting among several service providers, excellent interface- Industry: Cosmetics
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy, Happy, Happy BLVD 4-lifer Customer
Reviewed on 18/9/2021
I love that I don't have to worry about double bookings etc so we are able to give our clients the best customer service without losing that personal touch. It's fast at booking clients so I love that there isn't a lot of down time on the phone
Pros
There isn't enough time to discuss all that I love about this software.
I love that the checkout page includes a gratuity line so our team doesn't have to ask 'would you like to leave gratuity for your artist' tacky!
I love the cash drawer feature - helps to maintain an accurate cash drawer during the day.
Inventory functionality is great.
The reports are abundant and extremely powerful to help you keep track of running your business
The checkout / reception page is ridiculously cool and informative
I love that the help team is fast and ready to assist as much as they currently can
The communications is great - you know when your clients, book when they arrive, when they check out, and when they cancel.
Customization and team permissions are abundant.
Cons
I feel like because it's new some things are still being worked out. New like within the past few years. I do like how the customer service and help chat team are fast to respond to issues.
I do not feel like the app fits this software! It is so forward and the app is just mundane. I hope more work and effort goes into it like being able to shrink down the size on the screen to show the whole day or all team members and also being able to book an appt within the client tab (Rather than only through the calendar tab).
We did not have a great experience with duo - so I am hoping that gets worked out and we can try again in the near future.
I'd love to be able to have a push notification when a client simply reschedules her appt - that way you're not chasing down the front desk to figure out what happened to xx on Monday at xx and why her appt is gone.
Need better communication with regards to the disputes. During the process is pretty much radio silence.
Reasons for Choosing Boulevard
These were all lacking something that I needed most - mainly reporting. I didn't care for Meevo as I believe our rep was not the best - customer service is extremely important to me.Reasons for Switching to Boulevard
I liked the customer service I received as well as it's ease of function. I also preferred it's esthetic and the check out reception page is second to none! The reports were similar to what I needed and I was excited to show my team so that's how I knew I liked it!- Industry: Cosmetics
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Overall good, but needs som improvements
Reviewed on 14/9/2021
Overall it is good, but it doesn't serve my businesses needs 100%.
Pros
It was very easy to set up and the interface is easier than other platforms I've seen. The customer help is very good, too!
Cons
There are often bugs/error messages when trying to adjust appointments, that can be very frustrating and hold up a client's checkout or scheduling experience. There also really needs to be an easy, clear option to book two services at the same time for the same person.
Reasons for Switching to Boulevard
It seemed like the most streamlined option and best fit for my salon.- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Beautiful ui
Reviewed on 5/1/2021
I have experienced good things. It’s also a big hard to have add on services that don’t also take up more time on the calendar.
Pros
It’s user friendly and easy to figure out
Cons
The app is very difficult to use when booking multiple services on a mobile device. The times always want to auto adjust. When you change one they all change. It’s frustrating.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
So far so good - cautiously optimistic for the future!
Reviewed on 19/12/2020
Multiple merchant accounts, low credit card processing fees, automated messaging is nice. Overall customer service is very responsive and helpful, hopefully all the features we are waiting on will actually happen soon. Our previous system promised us that a huge feature we needed would be done in 3 months... for 3 years.
Pros
What was most important to us was the ability to have multiple merchant accounts as we have many renters and all share the same scheduling system.
Cons
We were told when we signed up that there was a Shopify sync, which was not actually working when we implemented it and it has been about 4 months so far and it's still not on the radar. So we are anxiously awaiting that piece which is a huge chunk of why we switched to boulevard. Also waiting on classes feature, new card readers, and gift card functionality.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BEST DECISION WE MADE FOR OUR SALONS
Reviewed on 6/11/2020
INCREDIBLE.
Pros
I HEARD OF BLVD 8 MONTHS BEFORE WE DECIDED TO SWITCH OUR PLATFORMS. WE CHANGED IN THE BEGINNING OF 2020 WHILE OUR SALONS WERE FORCED TO CLOSE. IT WAS A SCARY TIME TO CHANGE WITH ALL THE CHANGES GOING ON IN THE WORLD BUT BLVD MADE THE TRANSITION SEAMLESS.
IN THE PAST THE SELLING AGENT HAS BEEN GREAT AND THEN ONCE WE HAVE BEEN GIVEN A ACCOUNT MANAGER EVERYTHING HAS FALLEN APART. THAT IS NOT THE CASE AT ALL WITH BLVD. I WAS SO SCARED OF THAT HAPPENING TO US AGAIN AND THIS PROCESS HAS BEEN THE BEST DECISION WE HAVE MADE FOR THE FUTURE OF OUR SALONS.
ALL OUR DATA TRANSFERRED SEAMLESSLY. ALL OUR STYLISTS WERE ABLE TO PICK UP RIGHT WHERE THEY LEFT OFF AND NO CLIENTS WERE EFFECTED IN THE TRANSFER. WE GET GREAT FEEDBACK DAILY AND WE ARE SO EXCITED TO GET DEEPER INTO WHAT MAKES BLVD SPECIAL. WE JUST HAD A MEETING WITH OUR ACCOUNT REP DALY AND WITH EVERY STEP WE TAKE WITH BLVD WE GET STRONGER AS A TEAM AND AS A COMPANY.
Cons
I WISH THAT IT COULD HAVE TRANSFERRED OUR PAST RETAIL HISTORY. I USED THAT A LOT IN THE PAST AND WE HAD TO MANUALLY RETRIEVED THAT DATA BEFORE THE TRANSFER HAPPENED FROM OUR PREVIOUS PLATFORM. I WOULD HAVE JUMPED ON BLVD MUCH QUICKER IF WE WERE ABLE TO HAVE OUR RETAIL HISTORY TRANSFERRED.
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to deploy and use with all the right information at our fingertips
Reviewed on 26/6/2020
The Boulevard Labs team has been very easy to access and has been very responsive to our requests. Our partner manager in particular has been very helpful and has gone out of her way on many occasions to ensure our success.
Pros
We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.
Cons
Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon. That said, the credit card processing fees are very competitive already.
Alternatives Considered
Booker, Vagaro, Square Point of Sale, Meevo, Mindbody, ZENOTI, Phorest, talech and DaySmart SalonReasons for Choosing Boulevard
Boulevard software is much more intuitive and easier to use for Customers and Front Desk associates. In addition, they have introduced easy to read reports that capture the essential performance metrics every salon needs in order to manage for profit. They continue to make reports even better.Switched From
MeevoReasons for Switching to Boulevard
We have actually used several different products to manage our hair salon business since 2005. These included Intuit POS 9, Booker and Meevo 2. In addition to these, we did a comprehensive trade study of many different Salon Management software products against our criteria which emphasized ease of use by Customers and Front Desk, easy to read / useful reports and excellent customer support. Boulevard was the winner of this trade study. They deliver what they promise and have been introducing new functionality seamlessly over the last year.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Wonderful for spas and salons
Reviewed on 17/12/2020
Boulevard solved our business problems of accounting and streamlined our sales & package tracking. They also helped us see multiple staff members' schedules at once. They had many cool features however many werent applicable to our healthcare business.
Pros
Boulevard is the payment processor, so it made checking out our clients & selling/redeeming packages, and processing refunds a breeze. It was an upgrade from our previous software in that we could see all staff schedules on one page and click anywhere on the schedule to make a new appointment, regardless of availability. The help team got back to us relatively quickly with guidance on any issues. There are features on it our company did not use, like inventory and product sales, processing and finishing time, etc. These functioned excellently, we did not have a need for them thought.
Cons
We could not require clients to complete their forms before finalizing their first appointment booking. And when clients received the confirmation email, it sometimes went to junk and other times the layout of the email was not clear to them as to how to find the forms to complete. It would have been nice to have a direct link to the form we could send the client. Also would have been better if we could download the forms after the client completed them. We also would have liked more follow-up email customizations, like being able to send more automations depending on if a client scheduled again, or immediately after their appointment with after-session care instructions.
Alternatives Considered
Acuity SchedulingReasons for Choosing Boulevard
Needed a better payment processor and scheduling that included forms.Reasons for Switching to Boulevard
Initially we chose boulevard because of the payment processor, we didnt want to use square anymore and appreciated the ease of having the processing in one location with the scheduling. However, we are now switching to acuity for financial reasons and because their forms and follow up email automations are more inline with our needs.- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you are not using Boulevard, you're doing it wrong!
Reviewed on 10/8/2021
Loved everything, from the set up (they are very hands on, unlike Vagaro) to the demo and the customer service! All amazing.
Pros
After using Mindbody, Vagaro and Bewe we noticed that on the salon end you can not tell if a customer chose a specific employee for there services. Boulevard has a feature that any client who books online with a chosen employee they request will show up with a heart icon for the appointment on our end. THIS IS SO DIFFICULT for a Nail Salon especially with new clients daily.
The appointment reminders are by text and email at time of booking the appointment and 48 hours before (I believe these are customizable). The clients can text you to cancel (reduces phone calls). You can also see the exact times the clients confirmed by either text or email (this helps
Cons
I wouldn't even say this is a Con because they are constantly updating and adding new features, but most softwares are catered towards Hair Salons/Barber Shops we would love for more customization for Nail Salons. For example: Hair Salons have "Processing Times" where the employee is free for 20 or so minutes. We would love a "Soaking Time" for manicures that require a soak off before the start of the service.
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
y
Reviewed on 21/9/2021
Overall has been great because of the customer support. BLVD doesn't have all our needs met for our unique salon business (no software does and we dont expect anything to be perfect), but the customer support has been above and beyond in helping us find ways to lighten our load or another way to navigate.
Pros
User-friendly. Easy to navigate. Modern asthetics. Quick navigation for the most part. Quick and friendly customer support.
Cons
1. We wish we could customize some of our client communication via email or text.
2. We wish that guest booking would send a message to the person booking to confirm they booked without attaching emails to each profile. There should be a auto reply of booking when booking for guests as well.
3. wish we could export product information instead of manually entering in each product.
4. Product fields are not saveable and we need to re-enter. Leads room for error of misspelling and creating duplicates.
5. wish we can make changes easier to both locations.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love BOULEVARD!
Reviewed on 24/12/2020
Pros
I love that it is so easy to look up information and also add and customize for our business. Tech support is always there to help and notify's us if there is any changes due to holidays ahead of time!
Cons
I wish that I could customize the differences while making the schedule, i.e every other monday instead of first and third, etc.
- Industry: Consumer Services
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Payment and sales reporting does not meet expectations
Reviewed on 5/1/2021
I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.
Pros
Online booking and scheduling appointments
Cons
The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.
Reasons for Choosing Boulevard
We wanted better payment and booking and pos software.Switched From
InspireReasons for Switching to Boulevard
It seemed like the best option at the time. We’re all questioning this with the frequency that complaints from our salons renters are coming in. Mostly related to payment processing not matching reports.- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Boulevard has potential
Reviewed on 21/12/2020
Boulevard is in the beginning staged. It feels like we're in the "terrible two's". It's a young software that needs more advanced software engineers help. It seems like it was developed from someone with few years experience in the industry of software development.
Pros
I like that the software is geared to a younger generation. Its using modern looks and technology.
Cons
The engineering of the software is incomplete. I can tell they did not have actual users verify the functionality of the software before going live. There are a lot of little things, but imperative functions that do not exist with boulevard. This is how someone can tell its a brand new software. There are so many kinks that need to be worked out. The app especially is problematic, and offers no actual function of usefulness. The inability to view appointment details on the app (what service is requested), is especially frustrating. The app does not respond at all to touch. I'm not a programmer so I don't know what issue that would be.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must have for Salon or Spa
Reviewed on 6/11/2020
I was impressed with the training and communication with the Boulevard onboarding team when we made the switch. They made the big switch easy and it was seamless. It can be scary to bring in new things to your business but this is a no brainer. The reporting systems are the most detailed, the training for staff makes it so you don't have to do anything, and the clients love it. Highly recommend!
Pros
How it is the most functional and modern software for my industry. Boulevard has simplified so many frustrating features we had to work through with other booking softwares, plus our clients have complimented how easy it is to use online booking.
Cons
The reports can be tricky to navigate and sometimes it can be slow but it resolves itself or If i need help I use the Help Chat service and any questions I have get resolved within minutes.
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard review
Reviewed on 15/7/2020
Superb. Support has been outstanding, which is a key feature, or mny of them, on why i choose Boulevard over other POS companies.
I used to sell POS (long time ago) and the support has been stellar, everyone is beyond professional and helpful.
Pros
The adaptability is a key feature, many, many features make for an easy fit into our existing business. So many options that I haven't begun scratching the surface.
Cons
Implementation was a little lacking - maybe offer an in person option for future establishments.
Reasons for Switching to Boulevard
Compatibility with both salon and spa worlds and eventually alternative medicine with HIPPA compliance and customer support.- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes training new staff so easy!
Reviewed on 25/6/2020
No need to send reports to accounting - they can access everything themselves.
It's made training so simple and easy thanks to the system remembering how to book each client and allow the staff to move the appointments around on the days effortlessly to find the best time slot.
No more wasting paper printing schedules and service bills, everything is done through the service providers app on their smart phone.
Pros
How you can click & grab a booking to move it around on the schedule.
Cons
We are no longer able to change the service provider once the order is processed.
Alternatives Considered
BookerReasons for Choosing Boulevard
Boulevard is faster, smarter, better.Switched From
MeevoReasons for Switching to Boulevard
Far superior system.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Ultimate Salon Software
Reviewed on 6/11/2020
Fantastic. I LOVE the Help Chat, the easy to use interface, and the fact that we can suggest features. It seems like BLVD is always adding new, helpful ways to use the software without there being too much unnecessary bulk.
Pros
The ease of use, and how easy it is to learn things. We have very stubborn stylists who are resistant to change, and they all seem to be doing really well with the transition. Any hiccups that happen are always easily fixed!
Cons
Nothing seems to be very difficult to understand so far. I would, however, prefer to be able to customize parts of the checkout window. For example: being able to turn off the gratuity-only sale, or prompting the user to type in a client name from a new sale on the Sales tab. We have some stylists who strictly checkout on the sales tab and forget to add client names because it's not very noticeable. It might also be helpful to be able to assign clients to a 'regular/preferred stylist' so that maybe it could auto-populate that name as the sales rep, if they were to just walk in and buy product. But overall, love everything!
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Robust software that runs our business
Reviewed on 21/10/2022
Great tool for our very busy and ever-changing services business. The customer support team has always been prompt and professional when we reach out with an issue. User friendly.
Pros
The integrated scheduling and POS are key for our business. Having the ability to run reports and track client behaviors and transactions are vital.
Cons
Would like to be able to drill down more details in certain reports, i.e., add ons aren't displayed on our service provider reports if they are added to the service as a true add-on. These only show up on the report as a line item if added as a stand alone service. Also would like to be able to pull service provider commissions and tips into the same report as opposed to having to pull two separate reports and manually merge the data.
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customer service is top notch
Reviewed on 2/11/2022
Pros
It works 97% of the time; appointments book easy and it keeps track of important numbers.
Cons
Edit functionality is minimal. Client database edits are good but could be better. It can get very cluttered because there is no way to delete service or retail; only disable or block I wish there were more reminders and in the reminders it detailed all services booked and if it were a group booking and what services were booked for that group. It only allows confirmation of one service I also wish the add on option like loyalty products would work and were easier to edit
Alternatives Considered
VagaroReasons for Choosing Boulevard
FunctionalityReasons for Switching to Boulevard
Prices- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best software I’ve used!
Reviewed on 1/11/2022
Pros
The ease of client booking, checkout and the marketing feature are my favorites!
Cons
The ability for people to put themselves on the waitlist on days my employees don’t work is frustrating. I would like to be able to send out text blasts to more than one person. I’d like to be able to check someone out at $0 without the system requiring a card.