ConnectWise SIEM Reviews

ConnectWise SIEM

4.6 (45)
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Threat detection and response management software

Overall rating

4.6 /5
(45)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.1/5
Customer Support
4.9/5

93%
recommended this app
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45 Reviews

Joe
Joe
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product to help MSPs scale their security business

Reviewed on 5/1/2021

From the moment we have started working with Perch, they have been at the top of our list of...

From the moment we have started working with Perch, they have been at the top of our list of vendors.

Pros

Ease of sales with account managers
Ease of set up and configuration
Continual development of API

Cons

No - nothing that can come to mind, they have been very easy to work with

Alternatives Considered

USM Anywhere

Reasons for Choosing ConnectWise SIEM

Eventtracker's product support left a lot to be desired and working with Continuum's SOC was a disaster

Switched From

Netsurion

Reasons for Switching to ConnectWise SIEM

SOC
Karl
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great product that has helped us immensly in providing cyberdefense to our customers

Reviewed on 5/1/2021

A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in...

A really great team, easy to get a hold of and really a big part of helping us stop the bad guys in our customers. We have multiple success stories from this product where a significant crisis was stopped before it became a crisis. Also, it is very reasonably priced. This has made it easier for us to approach even our smaller customer. Lastly, we use the product to help us protect and detect our own network.

Pros

The product is comprehensive. It touches the network, the individual hosts and cloud based resources. It all aggregates into a very flexible and feature rich SIEM or SIEM like tool that helps us really figure out what is going on.

Cons

When we first engaged with Perch they had not yet completed some key integrations. Those have been completed now. I can't really think of a current limitation that we wish were better. We are very happy with the product.

Brian
Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fully self service managed SIEM

Reviewed on 18/9/2024

It's great to have access to everything I need without having to engage support engineers. I can do...

It's great to have access to everything I need without having to engage support engineers. I can do searches, setup custom reports, and onboard new customers. It's a little slow at times but it does what it says it can do.

Pros

Fully self service. I can setup new customers on my own as well as manage existing ones.

Cons

It can be slow to load at times with no indication something is loading.

Alternatives Considered

Vijilan

Reasons for Choosing ConnectWise SIEM

Stratozen seemed to stop developing their platform.

Switched From

FortiSIEM

Reasons for Switching to ConnectWise SIEM

It is fully self service and supports many log sources.
Rob
Overall rating
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Perch failed us for Security and compliance

Reviewed on 12/3/2021

Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true...

Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true log mangaement or SIEM. Their SOC is more of a Support than anything else. They are too junior

Pros

pricing is very attractive at first but then it adds up very quickly. It doesn't scale very well.

Cons

Log retention is a problem. We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert.

Chris
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated

Reviewed on 6/1/2021

The people at Perch from the top to the bottom are great. If you run into issues, have questions,...

The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you. Also, their SOC is based in Houston on USA soil which is important to many when you have someone watching your back from a cyber perspective.

Pros

The Perch solution has a very community-esque feel. Users of Perch love it and are not afraid to support one another, share tips, tricks, customizations, etc. This collaboration and feedback is also present within Perch and the improvements that are made to the product it reflect the users' requests and needs.

Cons

This is a product where the more one puts into it, the one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault, but to the layperson, one could thing that.

Alternatives Considered

Graylog, Splunk Enterprise and USM Anywhere

Reasons for Switching to ConnectWise SIEM

The Perch experience is second-to-none. You can tell they are passionate about their product and it is just not a re-packaging of existing open-source tools.
Matt
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

An enterprise vs MSP view.

Reviewed on 11/1/2021

I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective...

I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective. Perch requires more knowledge of query languages to dig some of the information out that I want to see. On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain.

Pros

Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost.

Cons

Query of information via Perchbana needs to be segmented by client sites.

Alternatives Considered

Splunk Enterprise

Reasons for Switching to ConnectWise SIEM

Cost of the product was a major factor, but the implementation and maintenance of the product was also high on the list. Splunk on our list, but the cost to implement and maintain the solution was much greater.
Peter
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best SIEM for us busy administrators

Reviewed on 13/1/2021

They have been overall amazing. The staff are all super helpful, the software works as intended,...

They have been overall amazing. The staff are all super helpful, the software works as intended, and the analysts are responsive. Lots of KB articles already written up make my life easy. The monthly calls are really nice as well since they actually listen to the users.

Pros

The ease of general use - everything is just simple to do without any extra steps, crazy setup, etc...

Cons

Speed of the platform overall - some days, it drags hard.

Alternatives Considered

Splunk Enterprise

Reasons for Switching to ConnectWise SIEM

The managed piece was huge - we didn't want to invest in threat hunters. The next big reason is that the staff were personable and easy to work with.
Tyler
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perch Security

Reviewed on 5/1/2021

100% positive. No issues with price, no issues with their service, and the clients we deploy it on...

100% positive. No issues with price, no issues with their service, and the clients we deploy it on appreciate the additional insight to their security.

Pros

Honestly the entire SOC team in Houston is the best part of about working with Perch. Any questions are quickly answered, any events found are quickly visible / communicated, and the integrations with our systems were seemless.

Cons

I dont know if its a really a con, but the small learning curve would be it. However Perch was helpful through all the onboarding and calls to ensure it was the best it could be.

Alternatives Considered

USM Anywhere

Reasons for Switching to ConnectWise SIEM

After being personally invited to visit and shown the product by both [SENSITIVE CONTENT HIDDEN] we were sold. Not only were we impressed with the software, but with the entire team at Perch. It made the decision very easy after them taking the personal time/touch in showing us their entire operation.
Bill
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to consume SIEM

Reviewed on 5/1/2021

Perch has a very tight community and clearly built by people with great security experience.

Perch has a very tight community and clearly built by people with great security experience.

Pros

This SIEM was easy to use as a MSP, allows for multitenancy.

Cons

The product is built on Elastic, which is very powerful, but has a learning curve for searches.

Tim
Tim
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A true partner for improving cybersecurity

Reviewed on 5/1/2021

Perch has built a product that enables us to provide detection across our client base. Their SOC...

Perch has built a product that enables us to provide detection across our client base. Their SOC makes our lives easier by going through the majority of the information collected, and alerts us when there is something we need to be aware of. They are rapidly adding new features and integrations, allowing us to stay on top of new threats.

Pros

Perch integrates with most of our technology stack, allowing us to collect log and event information, and create actionable alerts when anything suspicious happens.

Cons

The user interface needs some re-organization since so many new integrations have been added since it was designed.

Alternatives Considered

IBM Security QRadar, FortiSIEM and USM Anywhere

Reasons for Switching to ConnectWise SIEM

Built with MSPs in mind, providing multi-tenant capabilities and scaling costs
Luke
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Perch for MSSPs

Reviewed on 5/1/2021

I have spent 100's of hours navigating, administrating, and configuring both the NDR and SIEM...

I have spent 100's of hours navigating, administrating, and configuring both the NDR and SIEM functions of this solution and overall I would say that it is exceptional in the NDR aspects but a little lacking in the SIEM aspects.

Pros

The community aspect. All SIEM resources, threat intel, suppression notes, alert comments, can be shared globally or restricted to your desired level. Additionally, this solution seamlessly combines NDR and SIEM into one slick easy to use and navigate solution portal. This makes life as a security professional monitoring and administrating this solution much easier than alternatively having to navigate and correlate information from two separate solutions.

Cons

The lack of developer support. This solution has what feels like infinite potential. However, that infinite potential feels squandered due to the lack of developer support and action. Feature requests often go unnoticed. Core functionality bugs are landmines for new users that do not know how to navigate them effectively.

Response from ConnectWise

Hi Luke,

We'd love to talk to you about developer support and tools to help you get the most out of Perch. When you're available, please send us an email at [email protected] and we can set up a time to talk with one of our developers directly.

Thank you!

Michael
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perch has made delivering advanced security services possible for our business!

Reviewed on 19/1/2021

We love working with the Perch team! They have been there with us through the process to help us...

We love working with the Perch team! They have been there with us through the process to help us understand that it was the right tool for us and also in tweaking as our needs and their tool has evolved. Overall I would recommend that any managed services provider consider this tool in their stack if they want to protect, and impress, their clients.

Pros

Perch has enabled us to get all of the information about potential breaches into one place backed by a top tier set of experts who help us decipher it all. Our team has built an interactive relationship with the Perch team and our clients are thrilled that we are finding potential issues before they become breaches.

Cons

When we chose Perch to deploy to all of our managed clients, our initial deployment was a challenge. We expected this to be a smooth process led by the Perch team and that is not what we experienced. I believe that they have resolved some of these issues as recent deployments have gone more smoothly but when something wasn't working properly and they found the issue, it was typically a configuration issue that we never could have know needed to be done in a tool that we had never used. More guidance in this process would have been appreciated.

Devon
Overall rating
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great product and worth the cost

Reviewed on 5/1/2021

excellent. we have never had any issues and everyone we have worked with has always been willing to...

excellent. we have never had any issues and everyone we have worked with has always been willing to go above and beyond to assist. I really feel like they put their customers needs as priority #1.

Pros

customer support/noc interactions are fantastic. everyone is super knowledgeable and always willing to help. it does not matter what it is you need help with. it could be designing a query or dashboard to help finding a specific record.
Also the constant improvement to the platform is great.

Cons

honestly at this time I can only think of a single item. and a change request has been submitted for it so I'm sure it will happen in the future. currently you can only connect to a single instance of Salesforce to collect logs. so if you have multiple instances you cannot collect all the logs.

Myriam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Have your onboarding process ironed out and fully vetted before starting!

Reviewed on 5/1/2021

Great benefits with insight into information we would not have had otherwise. Great team and the...

Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service. Not thrilled with the onboarding process and the lack of linear progression through each task to ensure each tenant is fully operational before moving on to the next team. Not for lack of intent on the Perch team, mind you, they are a really terrific group of folks.

Pros

Single pane of glass, all the integrations with most commonly used industry applications. The knowledge and experience of the team driving the solution.

Cons

The complexity of use, huge learning curve to manage, learn and understand the application.

Andrew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MSP friendly threat detection

Reviewed on 5/1/2021

Pros

MSP friendly threat detection. This space is filled with solutions designed for large enterprises, which is out of reach for a lot of typical MSP customer sizes and budgets.

Perch is able to take a lot of the same technologies used in those enterprise solutions, make them affordable and easy for MSPs to use.

Cons

Alerting when things stop working. When things flatline, there's nothing configured out of the box that will notify you.

Keith
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Solution for SIEM and SOC for a Small or Mid-Market company serious about security

Reviewed on 15/1/2021

It has been a great tool internally, and gives us a level of confidence that we certainly did not...

It has been a great tool internally, and gives us a level of confidence that we certainly did not have before.

Pros

The hardest part of implementing most SIEM's is building the SOC - Security Operations Center/the people who monitor the software so that you actually get he value from the investment. Perch solves this problem for companies so that they don't have to hire people, train them, and then manage and keep them. Instant value.

Cons

I wish this tool had a better way to scale to large and enterprise accounts. I see this getting expensive for large companies.

Alternatives Considered

IBM Security QRadar

Reasons for Switching to ConnectWise SIEM

Ease of setup & good value for the price
Kyle
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perch SEIM/SOC is invaluable

Reviewed on 5/1/2021

The team at Perch is very helpful and SUPER easy to work with! Support is a pleasure to work with...

The team at Perch is very helpful and SUPER easy to work with! Support is a pleasure to work with and will always find a solution quickly.

Pros

Setting up the product is quite simple and straight forward. The information provided and the human element of the Perch SOC team make this a one-stop-shop when it comes to SEIM /SOC solutions!
The Connectwise and many other integrations make ticketing simple and clean.

Cons

If you are not fluent with Linux, there will be a bit of a learning curve. Filtering data in the Perch console requires an understanding of KQL (Kibana Query Language).

James
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great SIEM Solution and Company

Reviewed on 5/1/2021

We have three monthly calls with them, so stay up to date as much as possible. They definitely work...

We have three monthly calls with them, so stay up to date as much as possible. They definitely work hard to make a good product, are very open in terms of roadmap, new features, issues, etc. I honestly wish all of our vendors were like Perch

Pros

It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support.

Cons

Nothing really comes to mind. If I had to say one thing, the web interface can occasionally get slow, but that is generally only on larger queries and has improved.

David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A breath of fresh air

Reviewed on 5/1/2021

Pros

The customizability and freedom in generating reports. It will also accept log data from almost any data source and the support team is awesome in assisting with the ingests and walking through every request, no matter how crazy it might be.

Cons

The sensors can be a little tricky to set up.

Eric
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review of Perch by security focused MSP

Reviewed on 5/1/2021

Seem to hire very competent people
Worked very hard on ux
Good branding

Seem to hire very competent people
Worked very hard on ux
Good branding

Pros

MSP focused company. Good UX. Monitor multiple sources. Per user pricing.

Cons

Not clear what the best practices are...
Support via Slack - it works but it is a pain.
Pricing structure always seems to be changing
It has gotten A LOT more expensive over the last 18 months
Worried about support being owned by Connectwise :(
Good sales resources (marketing info)

Alternatives Considered

Netsurion and Carbon Black Endpoint

Reasons for Choosing ConnectWise SIEM

monitor more sources, less expensive, more MSP friendly

Reasons for Switching to ConnectWise SIEM

Working with the people at Perch - sorry to be vague but I spent hours discussing with Perch management before I made my decision.
Jason
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Secure your house, then your customers!

Reviewed on 5/1/2021

Amazing. From set up to active use, I've been impressed with the SOC, sales and overall.

Amazing. From set up to active use, I've been impressed with the SOC, sales and overall.

Pros

Ease of use, community, and support. Top notch all around!

Cons

For a novice to perchybana, custom searches can be difficult

Alternatives Considered

Blackpoint MDR

Reasons for Switching to ConnectWise SIEM

Cost, ease of use, ease of implementation.
John
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Perch Review from Managed Service Provider

Reviewed on 5/1/2021

Support team is with us every step of the way. Very happy with the overall product and the value...

Support team is with us every step of the way. Very happy with the overall product and the value it delivers.

Pros

We like that we have the ability to view security events and escalation across all clients. The deployment is straight forward and this easily integrates with our existing tools.

Cons

New features are usually buggy. They get worked out over time. We are struggling with a version that will run in the Microsoft Cloud.

Andrew
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Outsourced SOC at it's best

Reviewed on 23/1/2021

Our customers need to get into a SIEM product. Most others are very expensive. PERCH has allowed us...

Our customers need to get into a SIEM product. Most others are very expensive. PERCH has allowed us to start deploying SIEM to our SMB customers that cannot afford traditional SIEM products.

Pros

Deployment is fairly easy. Perch does a great job getting you started. They are also a great help in monitoring and sending us actual events we should look at.

Cons

The product is very comprehensive. Perch does not want to over-reach with their service, but it would be good if they conducted a more thorough review of our first deployment with us, we may have caught some misses a lot sooner.

Alternatives Considered

Bitdefender GravityZone and USM Anywhere

Reasons for Switching to ConnectWise SIEM

Ease of the deployment process. Having a team from PERCH that is willing to help get us started PRICE!
Ilya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Perch Security

Reviewed on 11/1/2021

Very good

Very good

Pros

We specialize in Cloud/office 365 and serverless environments so it's important for us to have a solution that met these needs.

Cons

We feel that the SLA can be more competitive.

Dorin
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MSP using Perch for customer networks

Reviewed on 5/1/2021

Our team has always been impressed with the team from Perch and their knowledge of the product and...

Our team has always been impressed with the team from Perch and their knowledge of the product and their willingness to help has always been Top Notch!

Pros

From day 1, we always were drawn to the flexibility and functionality of the software solution.

Cons

Frankly, for our customers, the price is the biggest hurdle. While this solution does so much, our customers don't always see the value.