Lightspeed Restaurant Reviews

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Actually we are very satisfied with the services that we are receiving from Lightspeed.

Ease of alteration and basic use for staff

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

Fairly easy to set up for basic items. Not much else is easy with this.

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

They are accuracy and analysis.

With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.

We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton!

I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con!

This software is the industry standard in the bike industry. Most common item are in their database and it does everything that it needs to do. There is a learning curve and it is not clear, to me, if cloud backup is available for records. I have read about integration with quick books but have yet to explore this feature.

Searchable help, including FAQ, while using would be helpful. Item names appear partially when searching until you click on them. This makes it hard to differentiate between 2 similar items.

The ease of using it. Very user friendly, even a person that has barely ever been in contact with a tablet or PC has no problem using it.

Have not found anything yet that we would need. Other than maybe the ability to pay in a different currency (calculate change in another currency for example)

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

Easy to use backed up by professional support. Conversion and training was excellent.

Consignment reporting requires a couple extra steps from my previous product.

Lots of different bells and whistles and the developers are willing to work with you to customize a solution.

Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.

Great gooey, product buttons adjustable, and reaction of buttons.

Customer service sometimes takes an hour to respond. Only level one available to speak. Cash drawers severely limited in features. My credit card processing is not working and Lightspeed knows says it’s a setting. They will look at it “next week”
And they did take Google and Apple Tap payment but recently stopped

its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements

it was buggy at first but they have come a long way and are always there to help

Easy to use with many features. We have been using this software since the inception. We are happy with software.

There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses.

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

I don't think there is anything I dont like

Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

Ease of set up and Use
Portability
Inventory Management
Interface
Customer Support times/response
Credit Account Management
Individual log-ins for staff for performance tracking
Excellent Reporting

Receipt Customization would be nice
Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise.

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Very stable, Back end for report and input items in
Dark color on ipad is really nice to not distract customer in restaurant

Does nt print modifier in Red
lots of little feature that should be there for restaurant that are not
hard of spit bill
Report are not that great.
not the most intuitive Pos i used

Great POS system with a very user friendly app!
Simply made it easy to look after my business :)

Not sure what to say. All is just good. That is all

Lightspeed has been great for my restaurant (Centrale Bergham West Island).

They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues.

You can't find a better POS on the market.

Cost effective , easy to train new staff, easy integration with our accounting system.
We are looking to now add rosters and stocktake to streamline our business.

Service can be effected when the system goes offline. This can also effect cash up as when the system is offline you are unable to process accounts.