Conexiom Reviews

I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

The integration with SAP is solid and a huge benefit. It slotted in well with our processes and has improved our order entry time greatly. The functionality also helps identify order discrepancies that are easily identified to help reduce errors and has a benefit to the overall order to cash cycle.

In addition, the support we received from the team at Conexiom during and following the deployment of the software has been excellent.

Potential improvements to API functionality (lookup of SAP tables in certain fields etc) would be a benefit. Also, the ability to check against SAP for address fields for account determination would be great.

The best part of the software is it's functionality but that is only realized because of the people that have helped us develop solutions that meet our customers expectations over the years. Without the individuals on our account and their deep knowledge of our business needs and their ability to translate that into meaningful code, I'm not sure we would use this service for as many things as we do.

The cost is probably the most challenging item. It can also be difficult to manage the change management aspects of adjusting data entry personnel to this new way of doing things.

I like that Conexiom is customizable and flexible meeting my customer needs to send orders via PDF, MS Excel or PDF. It is very easy to work with the technical team to get results and setup new accounts with the mapping templates. I have trained several of my staff to be independent in setting up accounts. It allows us to spend time doing customer care instead of order entry!

I think that there are aspects of other offerings such as Direct Connect that still need a lot of work. It is an area that I am interested in, but need more research to find the right portal customer/platform to use it.

Conexiom's ability to accommodate complex logic alongside their AI/ML technologies allows the users to build a solution to fit their needs.

Conexiom's portal is basic and limited. A user cannot have multiple portal logins open at the same time, which causes problems when needing to multi-task within the portal.

Strong technology to automate the O2C process through SFA process using text files

Weak OCR capabilities as the platform failed many times mapping JPEG files for instance

The ability to view alerts for amending PO's, accepting them, or rejecting all together. The dedicated 2 week sprint for on-boarding!

Initial on-boarding model was not effective, but has since been corrected and a new on-boarding or sprint methodology has been implemented that works great!

The product has been simple to integrate into our ERP, new integrations are quick to implement and well supported by Conexiom

I don't work with the product day to day but my team haven't raised any areas of the product that cause particular issues

Very good product with very good customer support.

There are no cons that I can think of.

The AI learning feature is impressive. Once we have "taught" the software to discern key data points on the forms, the upload directly to our ERP is seamless.

The expense. The automation definitely reduces labor, but we've not achieved a significant ROI greater than the implementation and subscription expense.

Once our connections were in place, testing was a process that was clear to follow. Our implementation manager [sensitive content hidden] was fabulous and ready to guide and answer questions.

My technical experience was limited when we started this process. At first, I was very intimidated by the technical aspects. [sensitive content hidden] was very patient and made sure that mapping and other areas we were not familiar became clear for our implementation team.