Conexiom Reviews

I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

The integration with SAP is solid and a huge benefit. It slotted in well with our processes and has improved our order entry time greatly. The functionality also helps identify order discrepancies that are easily identified to help reduce errors and has a benefit to the overall order to cash cycle.

In addition, the support we received from the team at Conexiom during and following the deployment of the software has been excellent.

Potential improvements to API functionality (lookup of SAP tables in certain fields etc) would be a benefit. Also, the ability to check against SAP for address fields for account determination would be great.

Reducing order entry errors. I enjoyed the peace of mind it gave with reading the document exactly to what the customer needed.

That it doesn't adapt to different style of documents. Sometimes a customer will place a PDF order, and another time they might place an excel file. It doesn't happen often, but we did have one account that had different layouts and we had to decide to make 2 accts or change the customer.

Conexiom can minimize human errors like typos.
You can save time on processing multiple orders from the same customer.
Save time!

It takes time to process mapping requests, because it has to be done manually.

Conexiom's ability to accommodate complex logic alongside their AI/ML technologies allows the users to build a solution to fit their needs.

Conexiom's portal is basic and limited. A user cannot have multiple portal logins open at the same time, which causes problems when needing to multi-task within the portal.

The ability to view alerts for amending PO's, accepting them, or rejecting all together. The dedicated 2 week sprint for on-boarding!

Initial on-boarding model was not effective, but has since been corrected and a new on-boarding or sprint methodology has been implemented that works great!

The AI learning feature is impressive. Once we have "taught" the software to discern key data points on the forms, the upload directly to our ERP is seamless.

The expense. The automation definitely reduces labor, but we've not achieved a significant ROI greater than the implementation and subscription expense.

The time savings with data entry and the refocus of our manpower has been a positive impact on our daily functions. We received excellent assistance from our implementation manager, [sensitive content hidden]. There was some confusion in the beginning with regard to the role that Technical Plus had in the implementation process. But once we understood each one's part, it became easier to move along in the process.

In the initial meetings, the sales team demonstrated a feature of Conexiom that I was eager to use. Only to find out later that it wasn't available to us because of our ERP system.

Mapping is similar to crystal report parameters.

Integration was slow due to misunderstanding upfront.

Integration was easy but time consuming. This is a good thing. It takes time to accurately go through all of the small decisions you make on a specific customer. Their process for setup is very thorough. Once everything is set, you are off to the races. Orders go in smoothly and quickly without mistakes.

The main interface is easy to use, but is not immediately intuitively obvious.

The using the service, we were able to reduce the number of sales orders that had to be manually entered by half.

The service itself has been extremely reliable. We haven't had many issues with downtime and the communication from Conexiom has been great.

The customer portal could stand a few more features.

It would be nice to see a listing of all documents processed in one pane. Instead, we have to look at documents on a per customer or per vendor basis.

The best part of the software is it's functionality but that is only realized because of the people that have helped us develop solutions that meet our customers expectations over the years. Without the individuals on our account and their deep knowledge of our business needs and their ability to translate that into meaningful code, I'm not sure we would use this service for as many things as we do.

The cost is probably the most challenging item. It can also be difficult to manage the change management aspects of adjusting data entry personnel to this new way of doing things.

I like that Conexiom is customizable and flexible meeting my customer needs to send orders via PDF, MS Excel or PDF. It is very easy to work with the technical team to get results and setup new accounts with the mapping templates. I have trained several of my staff to be independent in setting up accounts. It allows us to spend time doing customer care instead of order entry!

I think that there are aspects of other offerings such as Direct Connect that still need a lot of work. It is an area that I am interested in, but need more research to find the right portal customer/platform to use it.

Conexiom is a powerful service for order automation with our company. Conexiom supports all aspects of integration, creation of mapping strategies, and continues to expand the options available to us.

Their continued development and growth in solutions supporting our business objectives firmly establishes Conexiom as a partner in our business.

Reporting is a challenge, however, it will take both of our companies and a third party to reach solution. I know Conexium will be ready when we are.

When submitting files to Conexiom to process they are returned in a matter of minutes. Making mapping changes is very simple. The monthly reports are great for keeping an eye on usage and team member compliance.

The hardest part was the setup of the various vendors. However, one you set them up there is no maintenance unless the vendor changes the file format..

Automating a manual processes. Customers can submit purchase orders to our group and they are automatically converted to an order. It's a huge time savings!

I wish there were an easier way to communicate with the mapping team when something isn't right. We currently update the mapping in the portal, which is fine. It would be nice to have a to have more 2 way communication.

Onboarded 100+ customers in just under three months. Productivity gains saved hiring three people in customer service. Integration was easy to Eclipse. Customer support was fantastic.

Mapping SPA's was very difficult compared to mapping PO and AP invoices. So many different formats and specifics needs for SPA's made it difficult.

Easy to use, easy to deploying, flexible to change the logic. We used on PO, Invoice, Order confirmation, etc.

Not software itself, but we internally inside rep has adoption issue, and we are fixing this.

Strong technology to automate the O2C process through SFA process using text files

Weak OCR capabilities as the platform failed many times mapping JPEG files for instance

Conexiom allowed us to automate data entry required for order entry, helping evolve our sales function from order takers to order makers.

I would like to see better reporting, and the system struggles if the customer changes their behavior (e.g. how they enter the address on their PO).

We use Conexiom for the purpose of automating PO entry and it works like a charm and the people at Conexiom have been and are a pleasure to work with.

I think the UI has some improvements yet but as most of their program runs in the background it doesn't matter as much as it would in other software.

The product has been simple to integrate into our ERP, new integrations are quick to implement and well supported by Conexiom

I don't work with the product day to day but my team haven't raised any areas of the product that cause particular issues

Very good product with very good customer support.

There are no cons that I can think of.

Versatility and breadth of options. The company never said the won't do anything - they said we will look into it.

I would like onboarding and maintenance offered as low cost extra.

Very easy to use. Customizable for each of our customers

Sometimes response time is longer than you might want in a specific situation.