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162 Reviews
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best email management program
Reviewed on 10/5/2022
Pros
Working with eM Client is easy, setting it up to my own preferences is good. If you have the pro version, you can have an unlimited number of email accoungts managed through eM Client. Synchronization with web mail works flawlessly. Having worked with Microsoft Outlook and long ago with outlook express, eM Client is currently the only email management program that exceeds all expectations. Unlike web mail programs like Chrome with eM Client it is possibke to save emails to your hard drive (I prefer saving each and every email to my device).
Cons
At times it is not easy to find out how to adjust or change features, layout, and more. It's often a trial and error exercise. But once you manage to find out how it works, it's fine.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software
Reviewed on 23/6/2022
Able to keep up to date through email and calendar with clients which makes my life easier.
Able to keep up to date through email and calendar with clients which makes my life easier.
Pros
The email syncs perfectly and I never miss messages. I love the fact that it offers, email, Calendar and acceto contacts at the click of a button. Also great free version of the software, it has everything Outlook had but free.
Cons
There is no complaints from me. Everything is easy to use.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Email message size
Reviewed on 1/3/2023
I love the platform, but the inability to display emails with large attachments is a huge problem...
I love the platform, but the inability to display emails with large attachments is a huge problem to our business. Customer support were rude and closed the support ticket to a paying customer without our consent and without resolving the issue, or doing everything they could to help. They washed their hands of it.
Pros
I love eM Client for how it displays messages, the UI and the ability it has to use multiple accounts on the Pro version.
Cons
There has been a LONG term issue of it not displaying emails with attachments in excess of 25MB. This means customers will send us emails with large attachments and we won't see them because eM Client won't display them, when other email platforms will. We checked our email server settings and the option "Do not limit message size" is selected at a Server level. Yet, Customer Support still persistently blamed our email servers and refused to offer any solutions. As has been mentioned by other users, email syncing can also be slow.
Alternatives Considered
ThunderbirdReasons for Choosing eM Client
Online reviews of the product.Switched From
GmailReasons for Switching to eM Client
Preferred the UI.Response from eM Client
Hi Jacob, thank you for your review, we're sorry to hear our support has not been able to resolve or explain the issues more clearly (if it indeed could not be changed from our side) - can you please send us your ticket ID to [email protected] so we can check the support you received from our technicians and see if we can escalate it or provide some more tips on how to resolve it?
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Very good email client being alternative for MS Outlook and others
Reviewed on 27/7/2021
Pros
Very good email client with a full set of features which are not found in other email programs.
One time fee and do buy the lifetime upgrade option.
Cons
Pricing can get high if you have multiple devices and above 50 devices you need to contact the sales team.
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
With a fresh, clean look, this email client is the best I've used in a long time!
Reviewed on 27/3/2018
eM Client has proved to be much more efficient by eliminating the chaos and stress of an unorganized...
eM Client has proved to be much more efficient by eliminating the chaos and stress of an unorganized email collection. It is so much easier to manage emails when they look good!
Pros
The clean and simple user interface makes it easier than ever to maintain an organized email system. When viewing an email, eM Client has a handy Contact Details sidebar with other emails between you and that contact allowing you to refer back to past conversations without flipping back and forth through the inbox and sent folders.
It also has the ability to keep conversations stacked in the same list item similar to how text messages are organized on a smartphone. This was a huge selling point for me as I often get lost easily between complicated email threads in other clients.
Another huge bonus that makes eM Client a favorite of mine is the amount of options you have to play with. Some users might find this overwhelming or confusing but I'm a huge fan of the ability to change things like the theme, font, font size and spacing, which buttons to display, etc.
Cons
Having transferred from Mozilla Thunderbird, there are still a few quirks like how it sorts Junk mail and the fact that I have two inherited junk folders and it's unclear which is being used for what. There also doesn't seem to be an automatic junk filter like other clients have but, on the other hand, this means I never miss anything due to the client marking it as spam and never to be seen again.
In the detailed email list view (multiple columns), you have the ability to change which columns are visible and in which order, etc. However, this only effects the current folder and all other folders have to be adjusted independently. It would be nice if similar folder types shared the same column views to be consistent across all folders.
As far as sorting goes, you have the option to flag emails or apply a color-coded category. When a category is applied, you have the option to make the text of the email change to the color of the category but when the email is active or highlighted, the color changes to the default black making it impossible to know what category the email falls under while you are viewing it. In my opinion, this almost defeats the purpose of categorizing email conversations since you are unable to search via category.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Terrible Latency/Lagging and Unusable & Unpredictable Signatures
Reviewed on 10/11/2020
I used this product for several years, and I have finally given up. It's just awful.
I used this product for several years, and I have finally given up. It's just awful.
Pros
It's easy to setup. Other than that, there's nothing I like about it.
Cons
Locks up my computer ALL THE TIME when processing new e-mail in any of my half dozen or so accounts. I can't have an application that makes my computer unusable while it "thinks." It's just unbearable, and I have switched to MailBird, which is much faster and doesn't lag or freeze up my system.
I never could get the signatures and templating to work correctly. My signatures look awful, and I have a fairly robust graphic design skill set. I would set my signature to use a Calibri 12, and it would look like 18 while the template setting for composing e-mails was set to the same font and size, and the text looked tiny.
Response from eM Client
Hello,
We're very sorry to see that you experienced such problems in the application. If you ever decide to give us a second chance, feel free to contact our support at suppo[email protected] and we'll do everything we can to help you.
Thank you
eM Client Team
- Industry: Program Development
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good platform, the best I have found so far
Reviewed on 9/3/2023
My overall experience has been good. Support provides decent answers, but can be a little slow in...
My overall experience has been good. Support provides decent answers, but can be a little slow in responding.
Pros
The platform has an easy to use interface and handles a large number of disparate email services without isse.
Cons
The lack of EAS support is an issue and essentially seems to leave Outlook as the only option in too many cases.
Reasons for Choosing eM Client
Outlook for Windows does not have a full function interface with gmail (Calendar and Contact)Reasons for Switching to eM Client
Feature set and user interface- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
eM Client is a great mail client
Reviewed on 13/1/2023
I can have an up to date mailbox with very low downtime between the mail getting received on the...
I can have an up to date mailbox with very low downtime between the mail getting received on the original mail provider and it appearing on my inbox inside eM Client. Same thing with calendar.
Pros
Importing the information from google accounts was really easy and we can have local storage of all the emails received which is a really big plus in our use case. Also the syncronization of information is really fast.
Cons
There were some bugs with the syncronization of Google Calendar that luckily were resolved after searching for the solution online but the diagnostics inside of the program could have been clearer.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Great software for email management
Reviewed on 26/1/2023
Pros
Simple to setup, intuitive and good feature set.
Cons
It doesn't appear to have a global search (all folders at once)
Response from eM Client
Hi Ade, thank you for your review!
Just to provide a tip - you can search in All folders, just click inside the Search tab in the top right corner, and next to the magnifying glass icon open the drop-down menu - here you can set which folders to search in (Current folder, Current with subfolders, All folders or custom folder selection) and other details, like which part of the message to search in (Senders, Subject, Body, Attachments...).
If you ever have any questions, please don't hesitate to reach out to our support or [email protected]
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best alternative to Microsoft Outlook (for smaller organizations/Individuals) evaluated.
Reviewed on 2/11/2022
Adopted emClient as my primary PIM application while associates reviewed alternative to Outlook...
Adopted emClient as my primary PIM application while associates reviewed alternative to Outlook email clients. Compared our experiences and agreement was reached to recommend emClient when appropriate to the client entity.
Pros
In role of a performance/financial improvement interim executive/advisor, I regularly evaluate critical products and services for my clients enterprises. For small to mid-market firms (and NFPs) the cost of Microsoft products can be very significant ongoing budgetary hit. Good alternatives office suites lack robust PIM capabilities and that is always a real consideration. The emClient PIM offers all of the capabilities needed for professional usage.
Cons
The emClient product's export capability is effectively non-existent. If a later decision is made to return-to/go-to Outlook... a major effort will be required.
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great e-mail option
Reviewed on 30/8/2019
My overall experience is very positive and I anticipate that I wil continue to use eM Client for...
My overall experience is very positive and I anticipate that I wil continue to use eM Client for the foreseeable future
Pros
The software is easy to install and generally easy to use. It has a few quirks, but once you get used to those, it is very good.
Cons
The software has a habit of backing up, usually when I need to use it, which can be frustrating. It also has a habit of creating an error when it closes, not only when it is closed because for example the laptop crashes, but also when it is closed down properly. This results in a need to check and validate the database. Whilst I have not yet lost any data, the checking is problematic if I am in a rush and for example only turned on the laptop to do a quick e-mail.
Response from eM Client
Hi David,
Thank you for your review. Did you contact our support regarding the closing problems? Our tech staff answers to every email/ticket they get so if you write to us at [email protected] we can help you to resolve the problem.
Or you can contact me directly.
Thank you,
George
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
very good, with one huge problem
Reviewed on 19/2/2020
perfect with one propblem, like above.
perfect with one propblem, like above.
Pros
rules, view's, graphics, basicly, everyfhing was as I wanted and work with this tool was always easy to find etc.
Cons
problem was , the software always was loosing some catalogs with emails and later it was download them again. mails, never was fully downloaded. and sometimes, from last several hours , only some emails was downloaded. others I was need to restart software or get emails by www.
support neber solve this problem.
maybe it was too many email (overt 100k on my account), but not supose to be, there is no limit.
Alternatives Considered
Thunderbird Outlook ConverterReasons for Choosing eM Client
priceReasons for Switching to eM Client
proce, visualization, working- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Former Outlook User
Reviewed on 5/9/2019
It fulfills my daily email needs for my business and personal correspondence. I have 4 regularly...
It fulfills my daily email needs for my business and personal correspondence. I have 4 regularly used email addresses through which I correspond.
Pros
It was mostly familiar in design to what I previously used. I was used to a email client that allowed me to have a large, nested, easily accessible filing system for correspondence.
Cons
I get error messages at times regarding my movement of filed correspondence within the application. I don't know how to correct the problem. Thus, I receive repeated error messages.
Also, when replacing my old tablet computer with a new one, the process for getting the "PRO" version on my new machine was not as clearly defined as I would have liked. I succeeded with Stepan Busek's help.
Response from eM Client
Hi Ted,
Thank you for your review. Did you contact our support regarding the connection problems? Our tech staff answers to every email/ticket they get so if you write to us at [email protected] we can help you to resolve the problem.
Or you can contact me directly.
Thank you,
George
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product - excellent value
Reviewed on 23/6/2022
I have used eM Client since approximately version 3 or 4 and I use it daily
I have used eM Client since approximately version 3 or 4 and I use it daily
Pros
Easy to use and very flexible in the way I can search for emails
Cons
The sorting of contacts is not the best. Some are found in the contacts list, others are not. I am not sure why.
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Better than OUtlook
Reviewed on 5/9/2019
Happy or I wouldn't use it. ;-)
Happy or I wouldn't use it. ;-)
Pros
Integrated views of In box, Sent folders, etc. is excellent across many accounts.
Cons
User interface could use a buff. Vertical scroll bars are too thin and difficult to grab; their color contrast (to surrounding elements) is too low. Keyboard shortcut (Ctrl-N) for starting a new message should be available from the New Message window. (Sometimes we think of another note we need to send while in the middle of composing another.) Font and font size should be able to be separate message format tool bar items.
Response from eM Client
Hi Bruce,
Thank you for your review. Classic styled scroll bars are still present in Classic and System themes. And thank you for the New message shortcut suggestion - we'll add it to our todo list.
- Industry: Broadcast Media
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
agressive update policy
Reviewed on 8/2/2021
I got frustarated, and have to work many days ! intrying to reinstall, and connect a new client in...
I got frustarated, and have to work many days ! intrying to reinstall, and connect a new client in my workflow !!
Pros
its clean and userinterface is ok, and its possible to cutomize
Cons
after a Resett of windows, the Em Client forced me into upgrading, and I messed up, and lost lots of mails, codes and password stored in email ! The deliberately made a confusing choisce of versions, so I ended up, not accessin my old database, and lost also plannig, many monts ahead. Never trust this comany, the will "trick " you into upgrade, even if they say you pay ONE time !
- Industry: Human Resources
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good Alternative to Outlook
Reviewed on 5/9/2019
I was having trouble getting Outlook to search GSuite mail since it is MAPI. eM Client solved...
I was having trouble getting Outlook to search GSuite mail since it is MAPI. eM Client solved that issue.
Pros
1. Searching is very easy in this product. You can find anything quickly. 2.
Multithreading conversations is off the charts. It's much better than Outlook. They have a window on the right where you can see all prior conversations. 3. The mail handling and searching features are superior to Outlook. 4. Works well with Google Apps. 5. Calendar functionality is almost as good as Outlook.
Cons
1. Contacts are weaker than Outlook. Takes a long time to load. Not overly user friendly. 2. Must store all mail history. In Outlook, Google has a sync download that limits the size of your total inbox.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Integration Winner
Reviewed on 23/6/2022
One of the best email clients I've used, better than outlook (otherwise I would be using that).
One of the best email clients I've used, better than outlook (otherwise I would be using that).
Pros
The main feature I was looking for when I found eM Client was the ability in integrate multiple email accounts from different providers into one email client. I reviewed many at the time (including Outlook)and found eM Client to be the best.
Cons
While you have added a theme builder it's not the easiest to use.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Email Client of Choice
Reviewed on 11/9/2019
I moved to eM Client a few years ago as my main day-to-day email client. It is quite happy getting...
I moved to eM Client a few years ago as my main day-to-day email client. It is quite happy getting my (multiple) Office 365. IMAP and GMail accounts.
Pros
A good, clean user interface that simply allows you to get to work rather than have to deal with the distraction of unnecessary visual niceties.
Cons
The auto-configure service can be a little unreliable sometimes and it decides to use it's own categories rather than using those already configured via other Microsoft Outlook clients.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good Software
Reviewed on 20/4/2022
I have 10 licenses. One morning one of the computers stopped downloading the emails. Customer...
I have 10 licenses. One morning one of the computers stopped downloading the emails. Customer service was terrible at identifying the problem and kept saying use IMAP instead of POP3. I asked him many times to connect me to a supervisor but he chose not to. Therefor it lead me to write this review.
Pros
It is beautiful when it works. Easy to use
Cons
Terrible customer service.. Generic messaged. Cant troubleshoot. Their knowledge is as good as "Reset".
- Industry: Online Media
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
A Great Fully Featured Email Client
Reviewed on 16/4/2019
It's been great. No problems, easy to use, great layout and I use it for hours each day.
It's been great. No problems, easy to use, great layout and I use it for hours each day.
Pros
s a lot of features built into it, from mail to calendar, tasks and contact management, this has been a great solution for me. It is an ideal alternative to Outlook.
It works well, is easy to set up with multiple email accounts from all sorts of providers. I also love the layout options available and having the dark layout is great too.
Cons
Nothing really, it all works as it should and there hasn't been any problems or things that I thought could be better, for me it is a solid piece of software.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very good and inexpensive alternative for Outlook users
Reviewed on 17/9/2019
I use eM Client as an alternative to Outlook due to Outlook's lack of a unified Inbox for IMAP...
I use eM Client as an alternative to Outlook due to Outlook's lack of a unified Inbox for IMAP accounts. It handles all internal and external email correspondence well.
Pros
Unified inbox for IMAP accounts, which is not available in Outlook for Windows. Search function is excellent. Snippets are nice. Most of the basics will be familiar to Outlook users.
Cons
I could wish for more customizability of the UI and sounds. There are a few areas in composing messages that could be easier to use, like inserting/removing links.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Mail box
Reviewed on 31/8/2019
Overall experience so far is good as i am using it on daily basis.
Overall experience so far is good as i am using it on daily basis.
Pros
1.It is easy to use interface.
2.It also offers calendar and contacts.
3.It also supports very easy way how to send encrypted mails using PGP,
4.It is very easy to import your data.
Cons
1.sometimes you are unable to get who is sending the mail , as it looks as a chain and you need to find out who is the actual sender.
2.we can add colums and rows easily.
3.It is unstable for business use.
4.it is for personal use only.
5.It takes so much of time to create a box or rectangle so that’s annoying.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Reliable email client
Reviewed on 7/10/2019
We use our POP email accounts with eM Client and while some other clients have stopped syncing and...
We use our POP email accounts with eM Client and while some other clients have stopped syncing and required logging in again from time to time, eM Client has been very stable and reliable. The dark and light modes along with the customization features make this a client almost every user can modify to their liking
Pros
- customizable user interface
- Task tracker is very helpful to follow up on emails
- Easy to switch between email accounts
- Easy to setup
Cons
- Auto-sync may not work sometimes
- The user interface can look cluttered at times due to the lack of separation between the sidebar and the email content
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
client support is not good for a paying product.
Reviewed on 26/12/2020
This is no good client support.
I bought 2 licenses, and have to wait weeks and weeks before they...
This is no good client support.
I bought 2 licenses, and have to wait weeks and weeks before they even answer.
Pros
Good layout, works fine to read and send mails
Cons
I can only see my mails from 2 months back.
Submitted a ticket in October, got an answer 6 weeks later.
Tried out their suggestion ( I had to buy a new license to be able to follow their suggestion ), and it still didn't work.
After notifying them that the issue persists, still waiting for 3 weeks with no reply.
Response from eM Client
Hello,
We're very sorry to see that our support failed to provide a solution in a reasonable time frame. Contact me directly at [email protected] and I'll try to clear this matter ASAP.
Thank you and sorry for the inconvenience.
George Wilson