Patriot Payroll Reviews

I like the ease of use and user-friendly interface and dashboard.

I think that the timeline when processing payroll isn't as advantageous to small businesses as more expensive options like ADP can be. Although it's not as costly as ADP it required payroll to be funded about a week ahead of check dates which can be challenging for a new, small field service company.

Patriot is easy to use. Easy to get reports for accounting and taxes too.

The only bad experience we've had is the Direct Deposit going down for 2 weeks worth of payroll because of their work with Silicon Valley Bank.

Ease of use, simple interface, reports,

Tax filings, lack of email notifications

I like the interface. This software is customer friendly. The steps to set up and run your first payroll are simple and allow you to really decide what you want on the pay remit. The options are many so you have a lot of versatility from deductions to taxes to contributions to covid parameters.

Sometimes it takes a few tries to get where you really need to go. Whether it is user inexperience or just difficulty with verbiage. I will say take advantage of the videos, tutorials, and all the help and support you can get.

I love the ease of the program to use. We have a small office, and we are all very busy. So, it is so nice to sit down and complete the payroll, if I do get interrupted, I can easily pick up where I left off.

What I like least about the program is finding reports. I am not an expert so sometimes it is difficult to find what I am looking for.

The ease of use of the software. I have had several hiccups of my own doing and the support has been INCREDIBLE! They are very attentive and quick to respond. They are very experienced and go above and beyond to resolve any issues.

There isn't anything I can say negative.

Ease of use in setting up new service. Customer service easily contacted they helped when ever I have questions.

Need to look into more functions so nothing at this time

The ease of set up and following use. I put in all the information and can run a payroll as often as I like. It is very easy to change the payroll amount or dates if I need to. The main thing it pays the taxes!!! It was the most important thing for me, because I had no clue how to do State taxes. I love it and would recommend it to anyone who has small business and doesn't want to pay through the nose to an accounting company.

One thing that was a little difficult is the tax reports in the end of the year. I couldn't figure out where I can find all the numbers in one report, they were all by pay dates and paychecks. But I am sure they are somewhere, I just needed to ask.

The amount of time Patriot saves in figuring payroll, providing reports and W-2s is invaluable to me.

For the payroll feature I utilize there is nothing that Patriot could improve on.

Customer service is good MOST of the time. Screen sharing feature saves headaches. Also good pricing

Some agents dont want to screenshare or give incorrect info. Concerning at times

You can't beat the price point for the technology. it's a solid platform for a small business. They are constantly developing new features that enhance the experience. Their customer service is the best in the business, by far! I don't know how they do it but they hire the nicest most helpful people out there.

Their reports are somewhat limited and the ability to capture history for changes is non-existent.

I signed up as a Partner and got 50% discount off the retail rates. I like that the full service payroll handles all the tax remittances and reporting. Plus, I generated W-2s with the click of a button.

My biggest disappointment was the 4 day lead time on Direct Deposit. We typically set up pay periods to end on Saturday, so we had to run payroll on Monday in order to make direct deposit show up on Friday. That left no cushion of time and a holiday pushed the direct deposit back to the following Monday!

The "solution" was to Prefund the Payroll by giving Patriot a "Deposit" that they used for each payroll and then "refilled" to the set amount. Luckily, this worked for my some of my clients, but many of them can't afford to tie up that much cash. This may be a deal breaker for some companies.

Patriot Software Payroll is very easy to use! It is very simple to make any adjustments to the employee files and also to print off any necessary reports. I can always find what I am looking for!

The only feature that I find frustrating, is when I am inputting the information for payroll and then I need to back out of the screen to update an employee file for whatever reason and all of my information that I have entered has to be deleted. It would be better if the information was able to be saved and then edited later, if needed. It is frustrating when you need to make one small change to one employee file and therefore you lose ALL of the input you put in for the other employees and have to re-enter all of the information.

This software was very easy to use, and as my business grows I am finding the necessary features needed are available to me.
Whenever I have called customer service, I usually have gotten a person that is knowledgeable and is able to help me. There have been times that the person called has not been able to help me, and was able to escalate my issue to someone that could.

Changes to setting sometimes allow changes that are incomplete. In 2019, I added the accounting software to Patriot Payroll. I updated settings in "Payroll Integration Options" but missed some. I was able to save the partial data and run a payroll.
When reviewing the accounting journal entry that was generated from the first payroll with the accounting software, I saw the JE generated was incomplete. If I had not checked to verify this JE was correct, this would have been difficult to track down later.
This is a big miss, and there should be some warning or stop to prevent this (incomplete data) from happening.

Patriot has a very simple approach for the layman. If you don't understand they guide you and with patience and ease to get the job done. I highly recommend the payroll software.

I've only used Patriot for just over a month. So far so good.

The UI - it is super easy and user friendly.
The FAQ - it is one of the best FAQs and super accurate. Always resolved my problems.
The cost - Super competitive and cost effective

I wish they would not charge extra for using the payroll for competitors.

The software is very user friendly. but in the even that there is an issue, I have reached out to customer support and received EXCELLENT support anytime it is needed

There are a few quirks that you have to learn but nothing major. And the setup process can be a little stressful at times

The software is exceptional in value As integration of employees and tax documents. Patriot software it’s a user-friendly and intuitive product that is easily and asset for any company organization.

Customer service can sometimes seem limited and that is knowledgeable as you would like. But overall customer service does stand out for the willingness to try to meet the demand

The service was very easy to set up (that said, I did choose to move from my prior online payroll service, to Patriot Payroll, on the beginning of a tax year). Running a payroll takes fewer steps than Intuit QuickBooks Online Payroll, which I've previously used. The user interface is intuitive with a ready help function. Good reporting capabilities and it's easy to see what taxes were taken and when they were remitted to taxing authorities. Quarterly reporting is very easy.

Customer service at implementation was very good. However, subsequent interactions with customer service have been inconsistent in that sometimes their response has been slower or less complete than I'd like. Also, although I don't consider it a "con," Patriot Payroll does deduct from my corporate bank account all payroll taxes the day after each payroll is run, rather than waiting until they are due to be paid to taxing authorities. This means taxes due quarterly are deducted from the corporate account as many as three months in advance. I assume Patriot is making some interest income off holding these monies. This early deduction is something QuickBooks Online Payroll did not do, in my experience.

I went from paying my CPA to do my payroll and found out years into it, he wasn't always correct. I knew nothing about it, nor what he was doing wrong, nor how to fix it. And I don't think he did either. It was a huge pain in the .... A friend who is a big time corporate CPA, who says I'm too small for his company, told me about online payrolls, mentioned a name or two, so I investigated. Patriot was not one of the ones he mentioned. I don't remember where I first heard about them, but immediately liked them because they have different levels of how much service they provided. I wasn't looking for someone to do everything, I still wanted to be in the loop of knowing what is being done and when. They offer several plans and the one I use is perfect.

Nothing really. But I have never done payroll before using Patriot, nor have I ever used another software, so I don't have any experience to compare it to. But I have done my payroll to the satisfaction of the governments and would not have been able to with out Patriot. And whenever something came up that I didn't know, they were there to explain/guide me through it.

When joining Patriot Payroll, I was sceptical about the cost and functionality. I have used 3 "big name" companies, and was always in disagreement about their products, pricing and what they actually did. When you need payroll, it was one cost, then if you needed reports, tax payments, and many other things, the costs just kept going up. Those costs avergaed $150 a month. Now I see why they are multi million dollar companies. As a small business owner, the bottom line is very thin and we always have to be aware in the cost for any service. When I started Patriot Payroll, I was eager to see if they in fact were a true value company, and in the first 6 months, it paid for itself. I am super happy as a customer.

For one low price, they help you set-up your employee base, salaries or hourly wages, tax numbers, unemployment taxes and more. When you run a payroll, it really only takes me 3 minutes to complete one. Then when the taxes are paid, Patriot also does that and more. They process and send out my quarterly papers and pay all my taxes after linking to my bank. If you need any reports, they are at your fingertips. No longer paying another company extra when you need to get a duplicate employee payroll report. If your stuck and have no where to go, you call their customer service line or email them and within minutes you have your answer.

I have referred many people to this company and for good reason. They are great! The name says it all. Patriot.

None that I can think of, and after many years of using, that's awesome!

There are many things that we like about Patriot Payroll. First, they offer a variety of services that cater to our needs. Second, their customer service is excellent. We always receive prompt responses to our questions, and their representatives are always willing to help. Third, their prices are very reasonable, and they offer a variety of payment options. Finally, their software is easy to use and very reliable. We never have any problems with it, and it makes processing payroll a breeze.

There are a few things that I didn't like about Patriot Payroll. First, their customer service is not the best. It can be very difficult to get in touch with someone who can help you, and when you do, they often don't have the answers to your questions. Second, their website is not very user-friendly. It can be hard to find what you're looking for, and the layout is not very intuitive. Finally, their prices are a bit high compared to other payroll providers.

My clients love the fact that they can process payroll in Patriot (especially using direct deposit) and be done with it. Patriot handles direct deposit, federal, state and local tax payments and filings, generating W-2's, generating 1099's for contract workers, etc. It makes it all very simple.

There are really only three things I would like to see changed:
1. If you start a payroll and want to change ANYTHING for ANY employee, you have to abandon all that you have done, change the employee information, and start over. I have clients with 40+ employees and this is something that they dread. I can understand the challenges of allowing the underlying data to be changed, but if it could require just re-entering the employee whose information was changed, that would be huge.
2. If I am helping a client and I want to see what they are seeing, I cannot do it in Patriot. I would love to see a read-only mode for consultants so that we could see what our client is seeing. We do this by screen sharing now, but that is an additional hassle.
3. I would love to see an option to group the data that is downloaded to QB Online, but still shows detail. For example: list every gross payroll item, consolidate employer taxes into one entry, consolidate direct deposit withdrawals into one entry, consolidate employer and employee payroll taxes paid into one entry. I do this as a favor for some of my clients, but it would be great if it were done automatically.

When I signed up for Patriot (YEARS ago!) I wanted something that was user friendly, easy to navigate and had an awesome customer service team behind it. I'm an entrepreneur; not an accountant and I wanted a company that would help whenever I had tax related questions. Patriot has fit the bill for all of that.

The only thing that has been an issue is there have been two times in the last year in which my employees have woken up Friday morning and not had their direct deposit paychecks in their bank account. Given the stressful times of COVID this has caused them (mainly their spouses!) stress wondering where their paychecks have been. Luckily both times I've gotten on chat with Patriot and they've admitted the problem with their bank and have promised the direct deposits would be in by EOD. And they have been. I do hope they can get those kinks worked out bc no one likes to wake up and not have their owed money in their bank accounts. But for what it's worth... the communication about it is AMAZING and most of the time that is more important than anything else.

Easy to use and set up. Customer service has been outstanding, we can get quick response to questions.

Some of the reports are a bit lacking. Minnesota need to file new hire reports, would be great if we could generate direct. Correcting or changing payroll in process need to cancel out, wish option was available to dial into tax to make changes.