
Patriot Payroll
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3302 Reviews

- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Patriot Software - Great Payroll Software Value
Reviewed on 14/4/2020
Overall, Patriot has been great to work with. Set up was quick and easy. Onboarding employees and...
Overall, Patriot has been great to work with. Set up was quick and easy. Onboarding employees and contractors are straight-forward and not hard to do. And their service is top-notch as well.
Pros
I like the ease of use and user-friendly interface and dashboard.
Cons
I think that the timeline when processing payroll isn't as advantageous to small businesses as more expensive options like ADP can be. Although it's not as costly as ADP it required payroll to be funded about a week ahead of check dates which can be challenging for a new, small field service company.
Alternatives Considered
RUN Powered by ADPReasons for Switching to Patriot Payroll
We chose Patriot for it's the combination of affordable cost, good service, and good features and functionality.- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software for payroll services
Reviewed on 14/1/2023
Customer service is helpful and has been great! Love not having to process all Q and YE reports...
Customer service is helpful and has been great! Love not having to process all Q and YE reports and W-2s. The W-2s are ready right away which our clients love!
Pros
Very easy and user friendly. Love not having to process all Q and YE reports and W-2s. The W-2s are ready right away which our clients love!
Cons
That it does not integrate with QB so we manually need to do JE. The time tracking is cumbersome with accruals for time off.
Alternatives Considered
SurePayrollReasons for Choosing Patriot Payroll
Ease of filing Q and YE and W-2s. Has employee portals and employer portals for access.Switched From
QuickBooks Desktop ProReasons for Switching to Patriot Payroll
Cost- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No direct communications from the Tax Team results in delays
Reviewed on 10/11/2020
My client had an issue with the state quarterly forms. Although the SUTA taxes were remitted by...
My client had an issue with the state quarterly forms. Although the SUTA taxes were remitted by Patriot , none of the quarterly returns were filed for the last 5 quarters. After sorting out an issue with the state exemption status, a request was made several times for Patriot to file the late returns. It's been 26 days and still no returns filed. You are not able to speak with the "tax team" or receive any communications from the tax department. All emails, chats and phone calls go thru a general support team. The latest email I received stated the filing of the forms are a "first come, first serve basis". Is Patriot not able to keep up with timely filings for all customers? The support ticket has been opened for over 26 days. I'm wondering if Patriot uses an outside service for tax filing?
Pros
Ease of use, simple interface, reports,
Cons
Tax filings, lack of email notifications
Alternatives Considered
GustoReasons for Switching to Patriot Payroll
cheap.Response from Patriot Software
Doreen, Patriot is 100% supported in-house in the USA. Our tax team is available by email or phone option 4. It looks like there was some back and forth about getting the settings and exemptions correct all the way up to last week. Our team is working on your request, we assure you. Please feel free to call and speak with our tax team at any time.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for a great price!
Reviewed on 12/6/2023
It’s been great overall
It’s been great overall
Pros
Patriot Software has been an easy to use alternative to other software that I’ve used for payroll. The process has been simple, and tracking payroll and taxes has been a breeze.
Cons
Getting setup with the software was a bit of a pain the first time, but I understand the reason for the process that they use to get a company set up, so not really a complaint. The journal entry into Quickbooks could be better with more options.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Apple of Payroll
Reviewed on 10/3/2023
I have not had to think about payroll apart from quarterlies and year end summaries. Best service...
I have not had to think about payroll apart from quarterlies and year end summaries. Best service the corporation has subscribed to
Pros
The ease of running payroll, the simple layout and amount of information available to you
Cons
Possibly offering more services for registering your business, registered agents, liability insurance.
Reasons for Choosing Patriot Payroll
ADP was wanting $50 per payroll in addition to an annual feeWay less user friendly and seemed datedSwitched From
RUN Powered by ADPReasons for Switching to Patriot Payroll
No one could match the services provided at the cost Patriot offered- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable Software at a Reasonable Price
Reviewed on 7/6/2023
Tech help has always been courteous, knowledgeable, and patient.
Tech help has always been courteous, knowledgeable, and patient.
Pros
Entry of new employees and maintenance of their payroll details is simple. Payroll processing is efficient and there are adequate fields for pay types and deductions. Also like the simplicity of tracking and paying 1099 contractors and preparing year-end 1099 forms.
Cons
Would like to be able to enter more than one pay type for a contractor in the same payment.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll
Reviewed on 7/6/2023
Pros
Patriot Payroll was easy to transition to from QuickBooks. 1/4 of the cost and a great easy to use product.
Cons
Wish it would allow for reports so I could easily prepare my quarterlies. But I understand that they offer full service payroll reporting. I'm a CPA and have been doing quarterly reporting for many years. QB allowed me to print reports to make my online reporting very easy.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best I have used so far
Reviewed on 15/6/2023
So far, I am extremely satisfied. I rag to the other partners how easy it is to run payroll every...
So far, I am extremely satisfied. I rag to the other partners how easy it is to run payroll every time. LOVE IT!!!!!!!
Pros
I have not had to call support to help facilitate payroll. With my previous service, I had to call every pay period to ask for assistance as their software was NOT user friendly.
Cons
The only issue I had was that I had to manually onboard because they do not onboard from ADP.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Service is readily available and answers all my stupid questions quickly and with...
Reviewed on 6/6/2023
Payroll is completed in a matter of minutes and still allows me to keep track of contractors that...
Payroll is completed in a matter of minutes and still allows me to keep track of contractors that we pay once in a while without having to pay them through direct deposit.
Pros
Customer Service to walk me through any feature I didn't understand.
Cons
There isn't anything I don't like about Patriot.
- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
OneTime consulting usage
Reviewed on 22/9/2023
Well worth the purchase for small business.
Well worth the purchase for small business.
Pros
Ease of use and customer service. Setting up direct deposit was a snap.
Cons
Reports work well but wasn't clear which report was needed for my situation.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why didn't I try this software sooner
Reviewed on 2/8/2022
I am kicking myself for not doing this sooner. Great support that is US based and I'm treated very...
I am kicking myself for not doing this sooner. Great support that is US based and I'm treated very professionally.
Pros
I had heard it was complicated to set up, but once I had everything in I realized that was a good thing. Payroll has gotten so much more complicated over the years, to have all the small parts done right was a work saver. I wasn't having to create multiple work-arounds and spend extra time double checking. The non-accountant business owner, should consider hiring someone for a short time, get it set up right, then sit back and let the program do it magic.
Cons
Because I prepare the payroll tax filings outside of Patriot I wish there was a simple report that listed the employee name, hours, gross, and full listing of SOCIAL SECURITY NUMBER. Currently I have to dig through the employees' records and manually write down the SS#. I know a lot of this is ID thief protection. But I have an IRS Tax Preparer Certification and they required me to be finger printed and back ground checked.
Reasons for Choosing Patriot Payroll
I was tired of being treated like a child. I do several Washington State payroll filings and like lots of other states they have quirky rules. I was having to amended too many of their filings. I was tired of cursing at the computer screen. I didn't like the data mining and the slow loading while they got all their mining software in place. On an annual basis I was paying more for junk than I was paying for my Wolter Kluwer/CCH Small Firm Services tax preparation software.Reasons for Switching to Patriot Payroll
Once I tired it I was super excited about all that it did. The support was very available and both talked me through an issue and provided me with written instructions via email.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer For Us
Reviewed on 12/1/2021
Pros
We like that we can white label the product. I am big in branding, so beng able to have this as white label, for me, is excellent. The software is easy to use, easy to onboard. The portal works great. We charge our customers, so being a royalty member with multiple clients, I get a good rate, and can always make money doing payroll. Also, it is residual, I always make the difference between what I charge and what I pay. They more clients I get, the less I pay, so the more i make
Cons
There are some features that I wish they had. Auto running payroll for companies that everyone is on salary. Also for sending out 401k, pension, etc, if they did that for us
Alternatives Considered
GustoReasons for Choosing Patriot Payroll
Cost. Plus ADP only pays for 1 year. Then you make nothing from themSwitched From
RUN Powered by ADPReasons for Switching to Patriot Payroll
White labeling Cost The staff- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot Software is the way to go!
Reviewed on 12/1/2021
My experience has been wonderful overall with Patriot Payroll. I am able to process my payroll...
My experience has been wonderful overall with Patriot Payroll. I am able to process my payroll easily and efficiently. I haven't needed external assistance because the system is so user-friendly that I am able to handle all of my needs on my own.
Pros
Patriot Software Payroll is very easy to use! It is very simple to make any adjustments to the employee files and also to print off any necessary reports. I can always find what I am looking for!
Cons
The only feature that I find frustrating, is when I am inputting the information for payroll and then I need to back out of the screen to update an employee file for whatever reason and all of my information that I have entered has to be deleted. It would be better if the information was able to be saved and then edited later, if needed. It is frustrating when you need to make one small change to one employee file and therefore you lose ALL of the input you put in for the other employees and have to re-enter all of the information.
Alternatives Considered
Quickbooks OnlineReasons for Choosing Patriot Payroll
Paychex was too expensive and was not very user friendly.Switched From
Paychex FlexReasons for Switching to Patriot Payroll
Patriot Payroll appeared more simple and more appropriate for my business needs.- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customer Service and Features / Restrictions
Reviewed on 14/5/2020
Payroll rules and tax reporting / payments are simplified in one place.
Payroll rules and tax reporting / payments are simplified in one place.
Pros
This software was very easy to use, and as my business grows I am finding the necessary features needed are available to me.
Whenever I have called customer service, I usually have gotten a person that is knowledgeable and is able to help me. There have been times that the person called has not been able to help me, and was able to escalate my issue to someone that could.
Cons
Changes to setting sometimes allow changes that are incomplete. In 2019, I added the accounting software to Patriot Payroll. I updated settings in "Payroll Integration Options" but missed some. I was able to save the partial data and run a payroll.
When reviewing the accounting journal entry that was generated from the first payroll with the accounting software, I saw the JE generated was incomplete. If I had not checked to verify this JE was correct, this would have been difficult to track down later.
This is a big miss, and there should be some warning or stop to prevent this (incomplete data) from happening.
Alternatives Considered
Quickbooks OnlineReasons for Switching to Patriot Payroll
1. Our payroll process is simple and Patriot did everything that I needed. 2. We added a insurance deductions and 401k deductions and employer matching and Patriot had the settings I needed to add these options. 3. Patriot was cheaper than other options.- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Basic Payroll for Small Business
Reviewed on 12/1/2021
For small business, it's a great value. We are Full Service Payroll customers so I can't speak on...
For small business, it's a great value. We are Full Service Payroll customers so I can't speak on partial service. I understand there is some manual effort on your part if you take the partial service option. My CPA was amazed that Patriot does Full Service payroll for what they charge. Like the Accounting Software, it's pretty basic compared to Quickbooks but if you only have a a few employees it's not a big deal. I also like that if you have a payroll question on "Why is this happening" they can answer it. Sometimes the answer goes beyond the functionality of the software and that's ok that their team will do that. Customer Service is excellent. Highly recommend Patriot.
Pros
The full service payroll is totally "hands off". They do everything, including filing reports. For the price it's a bargain. I can run Payroll in less than 5 minutes. The Wizard works well. If you make a mistake, delete the run and start over. Software is highly Available, as it is in AWS as I understand. Have never had an unplanned outage. If you are looking at the Payroll, consider the Accounting package also as the integration is totally seamless.
Cons
The reports can be confusing, but that's not an issue with the software, it's because I'm not an accountant. YTD reporting could be a little better.
Reasons for Switching to Patriot Payroll
Mainly cost. It's no frills software but it gets the job done for us.- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Customer Service!
Reviewed on 13/1/2021
Patriot provides a low-cost comprehensive payroll program that offers many of the features and...
Patriot provides a low-cost comprehensive payroll program that offers many of the features and benefits found in higher priced software. The customer service and support I have received when contacting the company is the best of any software we use.
Pros
Patriot is an easy to use, basic payroll program that allows the user to customize many aspects of their payroll processing. The customer service and support at Patriot are top notch!
Cons
I would appreciate more comprehensive reporting and the ability to somewhat customize report layouts to present the relevant information for the end user.
Reasons for Choosing Patriot Payroll
Xero phased out US payroll.Switched From
XeroReasons for Switching to Patriot Payroll
Patriot offered the lowest cost solution for our needs with all of the features. I called and spoke with a representative from each company prior to implementing set-up and was impressed with the representative from Patriot compared with the other companies.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product at competitive prices
Reviewed on 6/1/2021
Love it. Been using it for over 2 years.
Love it. Been using it for over 2 years.
Pros
The UI - it is super easy and user friendly.
The FAQ - it is one of the best FAQs and super accurate. Always resolved my problems.
The cost - Super competitive and cost effective
Cons
I wish they would not charge extra for using the payroll for competitors.
Reasons for Switching to Patriot Payroll
Cost effective, free trial and great customer service- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Kicks Qickbooks aside for the value
Reviewed on 19/5/2020
It has been great , and the value and ease of access are phenomenal.
It has been great , and the value and ease of access are phenomenal.
Pros
First of all, very affordable. Next, it is very easy to run payroll, the dates are already selected. I just put in the number of hours and download the pay stubs. The reports are very easy to use as well and come in extremely handy when paying taxes, especially at the end of the year!
Cons
I was going to say nothing until recently. A new employee started and she is working low hours however the software was not taking out a federal income tax for her. I realize that is a precaution against someone not being liable if they do not make enough, but it is a problem when the company owes monthly federal payments and the system does not accept a $0.00 when the obvious other taxes are being paid. I'm actually going to have to call customer service soon...
Response from Patriot Software
Hi Geoffrey. The software will calculate federal withholding based on the IRS tax tables for this year using payrate, pay frequency and status. If the employee owes no federal taxes due to low income on a payroll, the software will report the taxable wages AND the amount of taxes that were collected and deposited. In this case the taxes would be reported as zero. Please do reach out to our helpful support team with any questions!
- Industry: Events Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and accurate
Reviewed on 5/1/2021
Pros
Payroll is easy. It takes just a few minutes and there are no hassles.
Cons
If you start a payroll, you can't go back and edit employee information without cancelling the payroll and starting over. Also, if you have some employees on direct deposit and others on paper checks, you have to set the pay date based on the constraints of direct deposit. You can't submit the direct deposit for Friday payment, and allow paper check employees to pick-up their checks as soon as they are printed. The checks will be post-dated.
Alternatives Considered
Paychex FlexReasons for Choosing Patriot Payroll
Better full service payroll systemSwitched From
Quickbooks OnlineReasons for Switching to Patriot Payroll
Patriot was cheaper than the other options at the time, but the price has increased since then so it is now slightly higher, but the ease of use made us decide that it was worth the little bit more we are paying.- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software for new small businesses
Reviewed on 11/1/2021
It's been a good overall experience. I have been using the product since Jan 2018.
It's been a good overall experience. I have been using the product since Jan 2018.
Pros
The software is easy to use. Customer service has always been responsive. It is less expensive than QuickBooks but has similar features. New features are frequently added throughout the year, and this includes adapting to new laws for Covid-19.
Cons
I cannot yet delegate the timecard approval to a manager without that manager seeing everyone's payroll including the owner.
Alternatives Considered
Quickbooks OnlineReasons for Choosing Patriot Payroll
Payroll Mate had very poor customer service.Switched From
Payroll MateReasons for Switching to Patriot Payroll
I chose Patriot because it is a great price for the quality of the software and features.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll done easy.
Reviewed on 1/11/2021
The problem I am solving was my old CPA who did my payroll, wasn't always doing it right or sending...
The problem I am solving was my old CPA who did my payroll, wasn't always doing it right or sending in reports done right or ontime. I didn't know anything about it. He sent me the amount each week to pay and I just wrote the check. Finally got audited ( just the payroll ) and he was of no help. So I decided to do it myself. That was a nightmare. The IRS was no help, anything they had to teach you how to do payroll, assumed you already knew how and just showed you how to fill out the forms, but you had to know which form. I stumbled upon Patriot, signed up and it has been pretty smooth sailing for years.
Pros
I went from paying my CPA to do my payroll and found out years into it, he wasn't always correct. I knew nothing about it, nor what he was doing wrong, nor how to fix it. And I don't think he did either. It was a huge pain in the .... A friend who is a big time corporate CPA, who says I'm too small for his company, told me about online payrolls, mentioned a name or two, so I investigated. Patriot was not one of the ones he mentioned. I don't remember where I first heard about them, but immediately liked them because they have different levels of how much service they provided. I wasn't looking for someone to do everything, I still wanted to be in the loop of knowing what is being done and when. They offer several plans and the one I use is perfect.
Cons
Nothing really. But I have never done payroll before using Patriot, nor have I ever used another software, so I don't have any experience to compare it to. But I have done my payroll to the satisfaction of the governments and would not have been able to with out Patriot. And whenever something came up that I didn't know, they were there to explain/guide me through it.
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Solid Tool, Some Shortcomings
Reviewed on 5/1/2021
Performing the payroll function is the easiest and best function. It has been simple to learn...
Performing the payroll function is the easiest and best function. It has been simple to learn overall (with a few exceptions). Those items I had issues with the support team was great in assisting me directly (usually the chat function).
Pros
Ease of performing payroll functions that are beyond my capabilities. Enter all the data and it runs appropriately, collects the taxes, and keeps us legal and current on tax liabilities. These are all functions that would take significantly more time to accomplish without Patriot (and I would be uncertain if they were done correctly).
Cons
Several of the tools are difficult to use/understand how best to use such as the PTO/holiday accrual system, paycheck withdrawals, etc. I did figure out how to use them, but once I did, there were "orphan rules" I no longer needed/wanted and no way to delete them (and no way to make them do what I needed, which is why they were abandoned).
The other issue I have had is the way PTO works (rules are limited and I need to make too many manual adjustments). Also, the turnover from 2020 to 2021 was challenging. I had to complete payroll yesterday (1/4/21) before COB and the Patriot Software had a glitch (per my conversation with one of the Patriot representatives) and we were not the only affected company. I did manage to push payroll through, but rather than 30 - 40 minutes running payroll, I spent most of the day. Fixing issues, answering employee questions, etc.
On the timecard, I would like to be able to simply and easily enter 100 or more charging categories for projects. I'm looking for a new solution because there isn't really a simple way to administer that type of requirement in the timecard system
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The Pros And Cons Of Patriot Payroll: Everything You Need To Know.
Reviewed on 25/3/2022
Overall, I have had a positive experience with Patriot Payroll. The staff is friendly and helpful,...
Overall, I have had a positive experience with Patriot Payroll. The staff is friendly and helpful, and they always answer my questions in a timely manner. I appreciate the fact that they offer both online and offline payroll services, which makes it easy for me to stay compliant with the IRS. I would definitely recommend their services to other small businesses.
Pros
There are many things that we like about Patriot Payroll. First, they offer a variety of services that cater to our needs. Second, their customer service is excellent. We always receive prompt responses to our questions, and their representatives are always willing to help. Third, their prices are very reasonable, and they offer a variety of payment options. Finally, their software is easy to use and very reliable. We never have any problems with it, and it makes processing payroll a breeze.
Cons
There are a few things that I didn't like about Patriot Payroll. First, their customer service is not the best. It can be very difficult to get in touch with someone who can help you, and when you do, they often don't have the answers to your questions. Second, their website is not very user-friendly. It can be hard to find what you're looking for, and the layout is not very intuitive. Finally, their prices are a bit high compared to other payroll providers.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software and tremendous support
Reviewed on 22/1/2021
I love Patriot Software. The tech support is unmatched. I ALWAYS get issues resolved in one call....
I love Patriot Software. The tech support is unmatched. I ALWAYS get issues resolved in one call. The software is easy to use, and the monthly billing price makes a huge difference for customers with weekly payroll. I have one client that is saving hundreds of dollars per month.
Pros
My clients love the fact that they can process payroll in Patriot (especially using direct deposit) and be done with it. Patriot handles direct deposit, federal, state and local tax payments and filings, generating W-2's, generating 1099's for contract workers, etc. It makes it all very simple.
Cons
There are really only three things I would like to see changed:
1. If you start a payroll and want to change ANYTHING for ANY employee, you have to abandon all that you have done, change the employee information, and start over. I have clients with 40+ employees and this is something that they dread. I can understand the challenges of allowing the underlying data to be changed, but if it could require just re-entering the employee whose information was changed, that would be huge.
2. If I am helping a client and I want to see what they are seeing, I cannot do it in Patriot. I would love to see a read-only mode for consultants so that we could see what our client is seeing. We do this by screen sharing now, but that is an additional hassle.
3. I would love to see an option to group the data that is downloaded to QB Online, but still shows detail. For example: list every gross payroll item, consolidate employer taxes into one entry, consolidate direct deposit withdrawals into one entry, consolidate employer and employee payroll taxes paid into one entry. I do this as a favor for some of my clients, but it would be great if it were done automatically.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Words from a professional user
Reviewed on 8/6/2021
My overall experience with Patriot software has been great.
My overall experience with Patriot software has been great.
Pros
When I joined Patriot as an affinity partner, the software discounts were too good to ignore, especially from a company who offered equal functionality as other top providers in the market. My favorite feature about Patriot Software is the 100% automated payroll tax filing and payments. Other software companies that I have used claimed full automation, but there would inevitably end up being at least one or two tasks that had to be completed manually, which was frustrating. Patriot lived up to and continues to satisfy its promise.
Cons
My least favorite thing about Patriot software is that credit card accounts have to be set up as negative asset accounts versus liabilities, as Patriot (at least at the time of my first company's onboarding) did not accommodate positive liabilities.