Patriot Payroll Reviews

Patriot Payroll
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3532 Reviews

- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vice President
Reviewed on 29/3/2024
Pros
Easy to use and integrate most of the daily payroll functions..
Cons
No Health insurance add-on compare to Gusto payroll.
Alternatives Considered
Gusto- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent company and software
Reviewed on 25/1/2025
Excellent performance. Excellent intuitive experience. Great customer service
Excellent performance. Excellent intuitive experience. Great customer service
Pros
Very easy to understand
Appropriate customer service response time
Cons
No ability yet to have employees request time off PTO. Also I would like to see ability download/upload staff calendar when they are off
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Easy
Reviewed on 19/10/2023
Pros
Easy to use and low cost customer service is great
Cons
Not able to send partial invoices after converted from estimate
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
YOU'LL LOVE IT
Reviewed on 5/12/2024
After a short learning curve, it is a valuable tool with helpful staff when I am stuck or have a...
After a short learning curve, it is a valuable tool with helpful staff when I am stuck or have a question.
Pros
It's very easy to submit hours, deductions, benefits, etc. I love all the reports I can obtain.
Cons
I was confused at first that Payroll and Accounting were under the same umbrella but two different services you purchase; I had only purchase payroll at first and about a year later added accounting services. Navigating the sidebars and menu bar should be easier.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product better then the big brans
Reviewed on 8/1/2025
I have been with the company for 5 years
I have been with the company for 5 years
Pros
The software is user-friendly and the customer service is really responsive. They are rolling out great new product a
Cons
I wish they had an app to manage payroll
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Company
Reviewed on 17/12/2024
Excellent overall. Would definitely recommend.
Excellent overall. Would definitely recommend.
Pros
Very easy to use. When issues have arisen they have been dealt with very quickly and the customer support staff have all been pleasant to speak with.
Cons
The QuickBooks integration could be better
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot Full Payroll Service is Outstanding!
Reviewed on 17/12/2024
Patriot full-service payroll is a lifesaver to me in my job position and for our company! The ease...
Patriot full-service payroll is a lifesaver to me in my job position and for our company! The ease of use and the customer service are outstanding.
Pros
Ease of use and customer service is outstanding!
Cons
I would like to be able to add a different pay period to a company after the company is set up. I need to add a pay period of once every three weeks and I am not able to since the company is already set up.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love the payroll system
Reviewed on 24/1/2025
It is an Excellent HR Payroll system. Would recommend to others
It is an Excellent HR Payroll system. Would recommend to others
Pros
Easy to use Very well put together, Helpline is very helpful agents are friendly \. The system is very user friendly. Provides clarity on how to use app by just clicking help.
Cons
Nothing negative to say. It is very user friendly
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great payroll software
Reviewed on 21/12/2024
Great experience definitely recommend it to anyone
Great experience definitely recommend it to anyone
Pros
Very easy to use and love the name very patriotic
Cons
Nothing I can think of honestly it seems like solid software
- Industry: Consumer Services
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Payroll for small business
Reviewed on 27/12/2024
Pros
This software has given me confidence in paying myself correctly and managing taxes. I appreciate that the software remits taxes on my behalf.
Cons
Nothing I dislike at this time. Everything has been working well and any challenges were resolved quickly.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Positive about Patriot!
Reviewed on 1/5/2024
Extremely positive! I always talk to a person within the first 5 minutes of making a call for...
Extremely positive! I always talk to a person within the first 5 minutes of making a call for assistance. I cannot think of a call I've made over the year and 1/2 of using Patriot that my question or situation was not resolved by the end of the phone call. That has not been the case with another payroll company I was using previous to Patriot.
Pros
I am most thankful to have a smaller payroll company to be working with that really seems to care about customer service and helping their clientele when starting out using Patriot and over the year that I have used them. They are friendly, knowledgeable and helpful every time I have called. I have spent hours on the phone with another much larger company without resolution to problems I was having. I dreaded having to call the previous company knowing I would be on hold for long periods of time and perhaps not get my issue resolved. Patriot gets me to the right person to talk to without long hold times and any question gets answered by the end of the call.
Cons
During the initial use time - first few payroll processing - there is a longer time of processing for payroll. That is a necessary & understandable caution on their end when dealing with a new business. It was a bit challenging, but is only for the first few payroll processing times. It is a minimal inconvenience to have a better company to deal with when questions arise.
- Industry: Warehousing
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot Payroll is the best move I've made in a long time!
Reviewed on 2/4/2024
The Patriot Payroll staff is AMAZING to work with! [sensitive content hidden] has been my guide and...
The Patriot Payroll staff is AMAZING to work with! [sensitive content hidden] has been my guide and coach all the way through. Every time I call with a question, [sensitive content hidden] answers it easily and walks me through to be sure I get what he's teaching me. I can't state enough that Patriot has been a game-changer for me in my office workload. Every month, every quarter, I'm saving HOURS of manual work that I can now apply elsewhere.
Pros
I love how easy it was to switch my payroll from an annually purchased in-house software package, to the Patriot system. I love that I no longer have to open a file, save a backup, and process each employee individually, print tax reports monthly, quarterly, and annually. I wasted so much time in the past. Besides being easier, this payroll system is actually less expensive in the long haul for hours of work saved.
Cons
Having to modify my in-house record keeping on Quicken software. I'd been set up for my manual payroll previously, with automated entry system in quicken. I've had to modify that process over time to be sure and track my tax payments. Not a huge deal, more of a process of transitioning from one system to another. Still a WHOLE LOT EASIER to manage than all the work I did before.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payroll with Ease
Reviewed on 7/3/2024
I can complete payroll in a short time using it. It processes taxes accurately. I can get help...
I can complete payroll in a short time using it. It processes taxes accurately. I can get help quickly with the chat feature. I can find answers to my questions, for example, how to set up a wage garnishment, by using the search feature.
Pros
I can do the payroll anywhere I have a computer. I like the fact we can print the checks. I appreciate there is a team that can keep up-to-date with tax laws and all returns are submitted electronically.
Cons
When I made an error in setting up PTO, I couldn't edit it. I had to create a new rule completely and make the one in error, inactive.
Alternatives Considered
AccountEdgeReasons for Choosing Patriot Payroll
I did the payroll in-house using Accountedge. I was responsible for all paying of taxes and reporting I have had some issues with the payroll forms company connected with Accountedge. They wouldn't print and I would get an error message. Their reps would tell me that it was because I made a change in my computer or I needed to upgrade my computer. Also, I wasn't too confident using their company to transmit electronically. They have had some issues. Also, I am retiring from the company and know that many bookkeepers don't know how to do payroll through W2s, so I felt it would be easier to set this up for the next employee to use.Switched From
AccountEdgeReasons for Switching to Patriot Payroll
Accountedge was more expensive for full-service payroll and I wanted to be able to do payroll from anywhere. I have used Patriot for a two-employee company and found it was helpful. W2s were available right away. They kept up-to-date with the changing payroll tax laws during Covid19.- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Such a relief!
Reviewed on 29/5/2024
Overall very good. I went back and added this feature a couple of months after I had started the...
Overall very good. I went back and added this feature a couple of months after I had started the accounting program, adding it in later was somewhat of a struggle as it caused a few glitches in the system. But with the help of patriots employees, we got it all worked out, and it has been great!
Pros
I love that they keep me informed, I know just how much is coming out of my account for employee taxes and when. They make the process so easy and it really is such a relief to know that it’s not only done but most importantly that it is done correctly!
Cons
I wish there was more information about pay periods, such as how to set it up. I have struggled in this area .
Alternatives Considered
QuickBooks DesktopReasons for Switching to Patriot Payroll
Price & Customer Service + being US based was a huge point for me as a small business.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy Software Program
Reviewed on 29/7/2024
Overall, Patriot is a great, easy to use, accurate payroll software system and we have been very...
Overall, Patriot is a great, easy to use, accurate payroll software system and we have been very pleased.
Pros
Patriot Payroll is easy to use and I manage only salaried employees without overtime and we pay semi monthly for an employee and monthly for another. I set both employees up once a month and everything else is taken care of.
Cons
I would like a reminder to set up payroll. I have missed setting up a payroll once by accident. Some type of reminder system would be helpful.
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Payroll Service
Reviewed on 26/9/2024
We are pleased with Patriot and have every intention of staying with them for our payroll and HR...
We are pleased with Patriot and have every intention of staying with them for our payroll and HR services. We are considering moving from QBO to Patriot for our accounting as well.
Pros
We love using Patriot. It is simple enough for anyone to use for processing payroll and customer support has been very good in helping to answer questions at any time.
Cons
We had an issue with amounts rounding up when an employee is using sick leave resulting in the gross pay being a cent over what it actually is. Although this seems trivial, it does matter for accounting records.
Alternatives Considered
GustoReasons for Choosing Patriot Payroll
QBO is very expensive and rather difficult to use.Reasons for Switching to Patriot Payroll
Our accountant suggested it because they use it and said it is simple, accurate and inexpensive- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple Payroll software
Reviewed on 27/2/2024
Love it, Highly recommend to any small business owner who wants to keep track of his or her own...
Love it, Highly recommend to any small business owner who wants to keep track of his or her own payroll, Once setup anyone could run the payroll service if needed
Pros
Quick and Easy to learn and set up.
For someone who does not like to give up control this software lets me keep control of payroll with no worries
Cons
Setting up Vacation time has been a little tricky
Sometimes i vary this policy a bit and hard to keep the service and actual time off correct.
Reasons for Choosing Patriot Payroll
QuickBooks Customer service stunk, was switching to QB online and decided to try something else, looked around and found Patriot to be the best and in my budget. Tried a couple other at the same time and Patriot was the easiest to pick up and did all i needed it to do.Switched From
QuickBooks EnterpriseReasons for Switching to Patriot Payroll
It offered what i wanted, was affordable other products wanted more control of my books besides payroll- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The good and the bad
Reviewed on 8/1/2024
It has not been a smooth transition overall, but we're working through it. I feel it would be so...
It has not been a smooth transition overall, but we're working through it. I feel it would be so painful to switch to another company at this point, after everything we've had to learn and go through, that I'd be reluctant to do so unless something really bad happened. I'm hoping this is going to smooth out now that we are in real time and not working from history.
Pros
I like the friendly interface and use of direct deposit (once we got through setting it up). Payroll is quick to run now that it's set up.
Cons
The setup and entering payroll history at the start of the fourth quarter took approximately 24 work hours. It was not easy, and getting direct deposit approved took time as well. The payroll history is not fool proof as I mentioned--the software caused an error when running payroll for two states that still hasn't been fixed. Also, the vacation and sick time tracking does not cap properly (as it says it does) and so we'll need to track this separately outside of the software, which is a pain. Customer service has been good overall, though we have had conflicting responses at times. It has not been a smooth transition overall, but we're working through it.
Reasons for Switching to Patriot Payroll
We chose Patriot due to the tax support guarantee and the ability to run multi-state payroll and include expense reimbursement.- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Patriot has been a great decision for us
Reviewed on 19/1/2024
Pros
The software is easy to use to run payroll and also easy to adjust employee information. The customer service is also excellent. Every time I have emailed an issue, they have an answer within 24 hours, often same day.
Cons
I don't really have any negatives. The software has worked well and we haven't had any issues thus far.
Alternatives Considered
QuickBooks OnlineReasons for Switching to Patriot Payroll
We were drawn to the fact the Patriot was less expensive than Quickbooks Online. We use QB for our financials, so considered their payroll feature. But we found that Patriot data was easily pulled in by QB and with the cheaper price, it was a better option for a non-profit. We are very happy with our decision.- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best value in payroll services
Reviewed on 21/9/2023
I have used Patriot in different settings for over 5 years, and have had no issues. They are the...
I have used Patriot in different settings for over 5 years, and have had no issues. They are the best bang for the buck in payroll processing, and while other companies are outsourcing their customer service (making it essentially worthless), Patriot keeps it US-based, which makes getting help a breeze.
Pros
The best things about Patriot are (1) the customer service - always pleasant and get our answers easily, (2) the price - it really can't be beat for full service payroll, and (3) ease of use - their web portal is very easy to use and navigate.
Cons
I do wish there was an actual app for mobile phones to more easily run payroll that way. Going through a browser on a phone can sometimes be clunky. I would like to see more options for customizable payroll reports.
Reasons for Choosing Patriot Payroll
Better price, better functionality.Switched From
OnPayReasons for Switching to Patriot Payroll
Better pricing, didn't have a bunch of features we don't need.- Industry: Ranching
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick, Easy, Reliable
Reviewed on 3/9/2024
smooth, quick,
smooth, quick,
Pros
ease of use and customer support
Cons
not much. terminating employee was challenging and took 3 calls to c/s
Alternatives Considered
Paychex FlexReasons for Choosing Patriot Payroll
frustrated about late tax filings, poor customer support, complicated systemSwitched From
QuickBooks OnlineReasons for Switching to Patriot Payroll
price, ease of use- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quality Payroll Service Software with Great Customer Support
Reviewed on 11/11/2024
The overall experience is very good. The customer service and sales experience is always on point...
The overall experience is very good. The customer service and sales experience is always on point and very helpful.
Our small business was with Patriot Software through the venture capital bank collapse, and although Patriot software was involved, their commitment to providing support, transparent communication, and ultimately lessons learned was a huge confidence booster in the quality of the people who make up the company.
Pros
Patriot Payroll software is a great value for small business owners. It provides great customer service and high quality payroll management software and a very good price for what you are purchasing.
Cons
The payroll software simplifies the payroll experience as much as possible, but running payroll is a complex task. It is not Patriot's fault as much as the challenge of the web of legal and tax requirements from three levels of government.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Patriot!
Reviewed on 30/10/2024
It has been a very positive experience and I would not hesitate to recommend Partiot.
It has been a very positive experience and I would not hesitate to recommend Partiot.
Pros
I find it easy to use and every time I’ve had to contact support they’ve been excellent and easily guided me through any issue.
Cons
I wish it sent reminders to run Payroll like Gusto does. I also wish 1099s for contractors were an included feature like Gusto.
Alternatives Considered
GustoReasons for Switching to Patriot Payroll
Patriot offered a better price than Gusto.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
It's got it all
Reviewed on 30/10/2024
Pros
Patriot payroll has been my the best it offers everything needed. To efficiently run payroll on a budget
Cons
It just doesn't have the integrations like it's competition
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Patriot Payroll Easy to Use
Reviewed on 23/5/2024
I have had great experiences with Patriot Payroll. Customer service is responsive and helpful.
I have had great experiences with Patriot Payroll. Customer service is responsive and helpful.
Pros
Easy to use and the customer service is top notch.
Cons
There is no automated feature for businesses who have all salaried positions. So the payroll amounts do not change, but I still have to physically go in and create and approve the payroll.